{"id":4863,"date":"2023-06-27T12:59:23","date_gmt":"2023-06-27T03:59:23","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/?p=4863"},"modified":"2026-04-21T16:20:32","modified_gmt":"2026-04-21T07:20:32","slug":"%e3%83%af%e3%83%bc%e3%82%af%e3%83%95%e3%83%ad%e3%83%bc%e3%81%aesla%e6%a9%9f%e8%83%bd","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/?p=4863","title":{"rendered":"\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306eSLA\u6a5f\u80fd"},"content":{"rendered":"<p>\u672c\u30ca\u30ec\u30c3\u30b8\u3067\u306f\u3001\u30d3\u30eb\u30c97200\u3067\u8ffd\u52a0\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306eSLA\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3054\u6848\u5185\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<div style=\"padding: 10px;border: 1px solid #dfdfdf;background-color: #f5f5f5;text-align: left\">\n<p>\u3010\u76ee\u6b21\u3011<\/p>\n<ul>\n<li><a href=\"#SumW\">\u6982\u8981<\/a><\/li>\n<li><a href=\"#SetW\">\u8a2d\u5b9a\u65b9\u6cd5<\/a><\/li>\n<li><a href=\"#appenW\">\u88dc\u8db3<\/a><\/li>\n<\/ul>\n<\/div>\n<h4 id=\"SumW\">\u6982\u8981<\/h4>\n<p>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306eSLA\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4eba\u7684\u30df\u30b9\u3084\u4e0d\u6b63\u306a\u627f\u8a8d\/\u5b9f\u884c\u306a\u3069\u3092\u9632\u6b62\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n\u30fb<a href=\"#ProW\">\u6a5f\u80fd\u306e\u76ee\u7684<\/a><br \/>\n\u30fb<a href=\"#WhatW\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306eSLA\u3068\u306f<\/a><\/p>\n<h5 id=\"ProW\">\u6a5f\u80fd\u306e\u76ee\u7684<\/h5>\n<p>\u6b21\u306e\u3088\u3046\u306a\u76ee\u7684\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u306e\u4eba\u7684\u306e\u30df\u30b9\u9632\u6b62<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u4e0a\u306e\u4e0d\u6b63\u306a\u627f\u8a8d\/\u5b9f\u884c\u306e\u9632\u6b62<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u5316<br \/>\n<blockquote><p>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u5316\u306e\u4f8b\uff1a<br \/>\n\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5272\u308a\u5f53\u3066\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff08\u30ec\u30d3\u30e5\u30fc\u62c5\u5f53\u8005\u3001\u627f\u8a8d\u8005\u3001\u5b9f\u884c\u8005\uff09\u304c\u4e0d\u5728\u6642\u306e\u5bfe\u7b56<br \/>\n\u30fb\u9577\u671f\u9593\u4fdd\u7559\u4e2d\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5bfe\u7b56\u3000\u306a\u3069<\/p><\/blockquote>\n<\/li>\n<\/ul>\n<h5 id=\"WhatW\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306eSLA\u3068\u306f<\/h5>\n<p>\u7ba1\u7406\u8005\/\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3057\u3066\u671f\u5f85\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3067\u3059\u3002<br \/>\nSLA\u9055\u53cd\u6642\u306e\u30d5\u30ed\u30fc\u3068\u3057\u3066\u3001\u6b21\u306e\u3088\u3046\u306a\u5185\u5bb9\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u512a\u5148\u5ea6\u5909\u66f4<\/li>\n<li>\u7ba1\u7406\u8005\/\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3078\u306eSLA\u9055\u53cd\u901a\u77e5<\/li>\n<li>\u7ba1\u7406\u8005\/\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3078\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u518d\u5272\u308a\u5f53\u3066\uff08\u7ba1\u7406\u8005\/\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5909\u66f4\uff09<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30af\u30ed\u30fc\u30ba\/\u30ad\u30e3\u30f3\u30bb\u30eb\u306e\u81ea\u52d5\u5316<\/li>\n<\/ul>\n<h4 id=\"SetW\">\u8a2d\u5b9a\u65b9\u6cd5<\/h4>\n<p>\u6b21\u306e\u3088\u3046\u306bSLA\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<ol>\n<li>[\u30ef\u30fc\u30af\u30d5\u30ed\u30fc]\u30bf\u30d6--&gt;[\u8a2d\u5b9a]--&gt;[\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u4fdd\u8a3c\u5236\u5ea6\uff08SLA\uff09]--&gt;[\u65b0\u898fSLA(\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u4fdd\u8a3c\u5236\u5ea6)\u306e\u8ffd\u52a0]\u3092\u30af\u30ea\u30c3\u30af<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-1-6.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5176\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-1-6-300x92.png\" alt=\"\" width=\"600\" height=\"183\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-1-6-300x92.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-1-6-1024x313.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-1-6-1536x469.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-1-6.png 1919w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/li>\n<li>\u5404\u9805\u76ee\u3092\u5165\u529b<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-2-6.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5177\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-2-6-300x137.png\" alt=\"\" width=\"600\" height=\"274\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-2-6-300x137.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-2-6-1024x468.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-2-6-1536x702.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-2-6.png 1898w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<ul>\n<li><strong>SLA\u540d<\/strong>\uff1aSLA\u540d\u3092\u5165\u529b<\/li>\n<li><strong>SLA\u30eb\u30fc\u30eb<\/strong>\uff1aSLA\u4efb\u610f\u306e\u6761\u4ef6<\/li>\n<li><strong>\u5fdc\u7b54\u6642\u9593<\/strong>\uff1a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30af\u30ed\u30fc\u30ba\u3059\u308b\u307e\u3067\u306e\u671f\u9593\u3092\u9078\u629e<\/li>\n<li><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1aSLA\u9055\u53cd\u6642\u306e\u30d5\u30ed\u30fc\u3068\u3057\u3066\u3001\u300c\u30ec\u30d9\u30eb1\u300d\uff5e\u300c\u30ec\u30d9\u30eb3\u300d\u304b\u3089\u4efb\u610f\u306e\u30ec\u30d9\u30eb\u3092\u8a2d\u5b9a<br \/>\n<blockquote><p>\u30fb<strong>\uff5e\u5f8c\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8<\/strong>\uff1a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u304b\u3089SLA\u9055\u53cd\u3092\u901a\u77e5\u3059\u308b\u307e\u3067\u306e\u671f\u9593\u3092\u9078\u629e<br \/>\n\u30fb<strong>\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>\uff1aSLA\u9055\u53cd\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e\uff08\u4f5c\u6210\/\u7de8\u96c6\uff09<br \/>\n\u30fb<strong>\u901a\u77e5\u983b\u5ea6<\/strong>\uff1aSLA\u9055\u53cd\u306e\u901a\u77e5\u983b\u5ea6\u3092\u9078\u629e<br \/>\n\u203b\u300c\u901a\u77e5\u983b\u5ea6\u300d\u306e\u4e0b\u306b\u3042\u308b[\u51e6\u7406]\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u30af\u30ea\u30c3\u30af\u5f8c\u306b\u8a2d\u5b9a\u53ef\u80fd\u306a\u9805\u76ee\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<br \/>\n\u30fb<strong>\u8981\u6c42\u306e\u5272\u5f53\u5148<\/strong>\uff1aSLA\u9055\u53cd\u6642\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5272\u5f53\u5148\u3092\u9078\u629e<br \/>\n\u30fb<strong>\u5909\u66f4\u512a\u5148\u5ea6<\/strong>\uff1aSLA\u9055\u53cd\u6642\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u512a\u5148\u5ea6\u3092\u9078\u629e<br \/>\n\u30fb<strong>\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u72b6\u614b<\/strong>\uff1aSLA\u9055\u53cd\u6642\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u9078\u629e<\/p><\/blockquote>\n<\/li>\n<\/ul>\n<\/li>\n<li>[\u4f5c\u6210]\u3092\u30af\u30ea\u30c3\u30af<\/li>\n<\/ol>\n<h4 id=\"appenW\">\u88dc\u8db3<\/h4>\n<div style=\"padding: 10px;border: 1px solid #dfdfdf;background-color: #f5f5f5;text-align: left\">\n<p>\u3010\u76ee\u6b21\u3011<\/p>\n<ul>\n<li><a href=\"#es\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"#notify\">\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\/\u7de8\u96c6\u3059\u308b\u65b9\u6cd5<\/a><br \/>\n\u30fb<a href=\"#createT\">\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u624b\u9806<\/a><br \/>\n\u30fb<a href=\"#modifyT\">\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\u3059\u308b\u624b\u9806<\/a><\/li>\n<li><a href=\"#SLAPri\">SLA\u306e\u512a\u5148\u5ea6\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5<\/a><\/li>\n<\/ul>\n<\/div>\n<h5 id=\"es\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/h5>\n<p>\u300c\u30ec\u30d9\u30eb1\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u300d\u3067\u306f\u3001\u3069\u306e\u30ec\u30d9\u30eb\u3067\u3082\u6700\u77ed1\u65e5\u304b\u3089\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<h5 id=\"notify\">\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\/\u7de8\u96c6\u3059\u308b\u65b9\u6cd5<\/h5>\n<p>\u5404\u624b\u9806\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<h6 id=\"createT\">\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5<\/h6>\n[\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u9078\u629e]\u753b\u9762\u306e\u53f3\u4e0a\u306b\u3042\u308b[\u65b0\u3057\u3044\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b]\u3088\u308a\u65b0\u898f\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-3-7.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5178\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-3-7-300x136.png\" alt=\"\" width=\"600\" height=\"272\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-3-7-300x136.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-3-7-1024x464.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-3-7-1536x696.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-3-7.png 1919w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<h6 id=\"modifyT\">\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\u3059\u308b\u624b\u9806<\/h6>\n[\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u9078\u629e]\u753b\u9762\u306b\u3066\u3001\u9078\u629e\u3057\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u925b\u7b46\u30de\u30fc\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u8868\u793a\u3055\u308c\u305f\u753b\u9762\u3067\u901a\u77e5\u5185\u5bb9\u3092\u7de8\u96c6\u3067\u304d\u307e\u3059\u3002<br \/>\n\uff1c\u925b\u7b46\u30de\u30fc\u30af\u306e\u753b\u9762\uff1e<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-4-3.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5179\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-4-3-300x136.png\" alt=\"\" width=\"600\" height=\"272\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-4-3-300x136.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-4-3-1024x464.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-4-3-1536x696.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-4-3.png 1919w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><br \/>\n\uff1c\u7de8\u96c6\u753b\u9762\uff1e<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-5-2.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5180\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-5-2-300x136.png\" alt=\"\" width=\"600\" height=\"272\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-5-2-300x136.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-5-2-1024x464.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-5-2-1536x696.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/ADManager_Plus\/wp-content\/uploads\/sites\/13\/Screenshot-5-2.png 1919w\" sizes=\"auto, (max-width: 600px) 100vw, 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