{"id":1027,"date":"2019-01-07T04:46:06","date_gmt":"2019-01-07T04:46:06","guid":{"rendered":"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/?p=1027"},"modified":"2025-09-02T11:35:41","modified_gmt":"2025-09-02T02:35:41","slug":"desktop-central%e9%96%a2%e9%80%a3%e3%81%ae%e3%83%ad%e3%82%b0%e3%81%ae%e5%8f%96%e5%be%97%e3%83%bb%e3%82%a2%e3%83%83%e3%83%97%e3%83%ad%e3%83%bc%e3%83%89%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=1027","title":{"rendered":"Endpoint Central (Desktop Central)\u95a2\u9023\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u30fb\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5"},"content":{"rendered":"<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u304f\u969b\u306b\u5fc5\u8981\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3001Endpoint Central\u306b\u95a2\u9023\u3057\u305f\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5\u3001\u306a\u3089\u3073\u306b\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a18\u8f09\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<div class=\"point\">\n <b>\u30ed\u30b0\u306e\u5185\u5bb9\u306e\u8a73\u7d30<\/b><br \/>\n \u88fd\u54c1\u30ed\u30b0\u306e\u8a73\u7d30\u306a\u4ed5\u69d8\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=7900\" target=\"_blank\"><b>\u516c\u958b\u3057\u3066\u304a\u308a\u307e\u305b\u3093<\/b><\/a>\u3002\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<br \/>\n &nbsp;<br \/>\n <b>\u30af\u30e9\u30a6\u30c9\u7248<\/b><br \/>\n \u30af\u30e9\u30a6\u30c9\u7248\u306e\u5834\u5408\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central_Cloud\/?p=225\" target=\"_blank\" rel=\"noopener noreferrer\">\u30af\u30e9\u30a6\u30c9\u7248\u30ca\u30ec\u30c3\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\n<\/div>\n<div class=\"tablecontent\">\n<b>\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5\u30fb\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30d5\u30a9\u30eb\u30c0\u30fc<\/b><\/p>\n<ul>\n<li><span style=\"color: #ff9500\">\u25a0<\/span><a href=\"#server_log\"><strong>Endpoint Central \u30b5\u30fc\u30d0\u30fc\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/strong><\/a><\/li>\n<li><span style=\"color: #f62e36\">\u25a0<\/span><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/strong>\uff08<a href=\"#windows_log\">Windows\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a> \/ <a href=\"#mac_log\">Mac\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a> \/ <a href=\"#linux_log\">Linux\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a>\uff09<\/li>\n<li><span style=\"color: #00bb85\">\u25a0<\/span><a href=\"#distribution_log\">\u914d\u4fe1\u30b5\u30fc\u30d0\u30fc\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/a><\/li>\n<li>\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5 (<a href=\"#android_log\">Android\u30c7\u30d0\u30a4\u30b9\u30ed\u30b0<\/a> \/ <a href=\"#ios_log\">iOS\u30c7\u30d0\u30a4\u30b9\u30ed\u30b0<\/a>)<\/li>\n<li><a href=\"#securegateway_log\">\u30bb\u30ad\u30e5\u30a2\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u30b5\u30fc\u30d0\u30fc\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/a><\/li>\n<li><a href=\"#sdplog\">ServiceDesk Plus\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/a><\/li>\n<li>[\u95a2\u9023\u30ca\u30ec\u30c3\u30b8] <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/?p=5284\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/a><\/li>\n<li>[\u95a2\u9023\u30ca\u30ec\u30c3\u30b8] <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/?p=5258\" target=\"_blank\" rel=\"noopener noreferrer\">HAR\u30d5\u30a1\u30a4\u30eb\/\u30b3\u30f3\u30bd\u30fc\u30eb\u30ed\u30b0\u306e\u53d6\u5f97\u30fb\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a><\/li>\n<li>[\u95a2\u9023\u30ca\u30ec\u30c3\u30b8] <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/?p=7551\" target=\"_blank\" rel=\"noopener noreferrer\">\u30c7\u30d0\u30c3\u30b0\u30ed\u30b0\u306e\u6709\u52b9\u5316\/\u7121\u52b9\u5316\u65b9\u6cd5<\/a><\/li>\n<li><b>\uff08\u53c2\u8003\uff09\u88fd\u54c1\u30b3\u30f3\u30bd\u30fc\u30eb\u306b\u95a2\u3059\u308b\u30ed\u30b0\u3084\u7ba1\u7406\u5bfe\u8c61\u306e\u30ed\u30b0\u60c5\u5831<\/b>\uff08<a href=\"#related_features\">\u95a2\u9023\u3059\u308b\u6a5f\u80fd<\/a>\uff09<\/li>\n<\/ul>\n<hr>\n<p><b>\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/b><\/p>\n<ul>\n<li><a href=\"#upload\"><b>\u901a\u5e38\u306e\u30ed\u30b0\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/b><\/a><\/li>\n<li><a href=\"#sdp_integration\">ServiceDesk Plus\uff08\u88fd\u54c1\u7248\uff09\u3068Endpoint Central\uff08\u7121\u6599\u7248\uff09\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u306e\u5bfe\u5fdc<\/a><\/li>\n<li><a href=\"#addon\">\u65e5\u672c\u6cd5\u4eba\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3044\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\/\u30a2\u30c9\u30aa\u30f3\u7b49\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u306e\u5bfe\u5fdc<\/a><\/li>\n<li><a href=\"#support_tab\">\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u30bf\u30d6\u304a\u3088\u3073\u30b3\u30f3\u30bd\u30fc\u30eb\u753b\u9762\u304b\u3089\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306b\u3064\u3044\u3066\uff08\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\uff09<\/a><\/li>\n<li><a href=\"#bonitas\">Bonitas\u306e\u5229\u7528\u65b9\u6cd5<\/a><\/li>\n<li><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID\u3068\u306f\uff1f<\/a><\/li>\n<\/ul>\n<\/div>\n<h4 id=\"server_log\"><span style=\"color: #ff9500\">\u25a0<\/span>\u30b5\u30fc\u30d0\u30fc\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<ol>\n<li>Endpoint Central (Desktop Central)\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306elogs\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d5\u30a9\u30eb\u30c0\u30fc\u306f\u521d\u56de\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u6642\u306e\u30d3\u30eb\u30c9\u304a\u3088\u3073\u74b0\u5883\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u4ee3\u8868\u7684\u306a\u30d1\u30b9\u3067\u3059\u3002<br \/>\n    C:\\Program Files\\DesktopCentral_Server<br \/>\n    C:\\ManageEngine\\DesktopCentral_Server<br \/>\n    C:\\ManageEngine\\ServiceDesk\\DesktopCentral_Server<br \/>\n    C:\\Program Files\\ManageEngine\\UEMS_CentralServer<\/p><\/blockquote>\n<\/li>\n<li>\u9001\u308b &gt; \u5727\u7e2e(zip\u5f62\u5f0f)\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<b><a href=\"#request_id\">&lt;\u30ea\u30af\u30a8\u30b9\u30c8ID&gt;<\/a>\uff08\u30e1\u30fc\u30eb\u4ef6\u540d\u306b\u542b\u307e\u308c\u308b6\u6841\u306e\u6570\u5b57\uff09_serverlogs.zip<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>(\u4f8b) 597877_serverlogs.zip<\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4><span style=\"color: #f62e36\">\u25a0<\/span>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<h5 id=\"windows_log\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8(Windows\u30de\u30b7\u30f3)\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<ul>\n<li>\n<div style=\"font-size: 110%\"><b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u8868\u793a\u3055\u305b\u3066\u3044\u308b\u5834\u5408<\/b><\/div>\n<p>  &nbsp;<br \/>\n  <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=3440\" target=\"_blank\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u8a2d\u5b9a<\/a>\u306b\u304a\u3044\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u306e\u8868\u793a\u3092\u6709\u52b9\u5316\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u3001\u300cEndpoint Central Agent Details\u300d &gt; \u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0\u306e\u30a2\u30fc\u30ab\u30a4\u30d6\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002\uff08\u30d3\u30eb\u30c9\u306b\u3088\u3063\u3066\u306f Desktop Central Agent Details \u3068\u8868\u793a\u3055\u308c\u307e\u3059\uff09<br \/>\n    <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/log_archive.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/log_archive-300x188.png\" alt=\"\" width=\"300\" height=\"188\" class=\"aligncenter size-medium wp-image-5930\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/log_archive-300x188.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/log_archive.png 955w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n   <\/li>\n<li>\u300c\u30a2\u30fc\u30ab\u30a4\u30d6\u4e2d\u300d\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u6570\u5206\u7a0b\u5ea6\u5f85\u3061\u307e\u3059\u3002<br \/>\n    <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive2.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive2-300x138.png\" alt=\"\" width=\"300\" height=\"138\" class=\"aligncenter size-medium wp-image-5932\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive2-300x138.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive2.png 408w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n   <\/li>\n<li>\u6570\u5206\u7a0b\u5ea6\u5f85\u3061\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30eb\u30c0\u30fc\uff08C:\\Program Files (x86)\\ManageEngine\\UEMS_Agent\u3000\u306a\u3069\u3001<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=9497\" target=\"_blank\">\u30d3\u30eb\u30c9\u306b\u3088\u3063\u3066\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d1\u30b9\u304c\u7570\u306a\u308a\u307e\u3059<\/a>\uff09\u3092\u958b\u304d\u307e\u3059\uff08\u30d3\u30eb\u30c9\u306b\u3088\u3063\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u300c\u30ed\u30b0\u306e\u30a2\u30fc\u30ab\u30a4\u30d6\u304c\u5b8c\u4e86\u3057\u307e\u3057\u305f\u300d\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u3001\u65b0\u898f\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u304c\u8868\u793a\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\uff09\u3002<br \/>\n    <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive3.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive3-300x145.png\" alt=\"\" width=\"300\" height=\"145\" class=\"aligncenter size-medium wp-image-5933\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive3-300x145.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/ptm_logarchive3.png 388w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n   <\/li>\n<li>\u53d6\u5f97\u3057\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092&lt;<b><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/b>&gt;_agentlogs.7z\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n    \uff08\u8907\u6570\u306ePC\u304b\u3089\u30ed\u30b0\u3092\u9001\u4ed8\u3059\u308b\u5834\u5408\u306f\u3001&lt;\u30ea\u30af\u30a8\u30b9\u30c8ID&gt;_&lt;PC\u540d&gt;.7z \u3068\u3057\u307e\u3059\uff09\n   <\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>  &nbsp;\n <\/li>\n<li>\n<div style=\"font-size: 110%\"><b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u8868\u793a\u3055\u305b\u3066\u3044\u306a\u3044\u5834\u5408 \/ \u30b3\u30de\u30f3\u30c9\u3067\u5b9f\u884c\u3059\u308b\u5834\u5408<\/b><\/div>\n<div class=\"attention\">\n   \u3053\u3061\u3089\u306e\u65b9\u6cd5\u3067\u30d5\u30a1\u30a4\u30eb\u304c\u751f\u6210\u3055\u308c\u306a\u3044\u5834\u5408\u306f\u3001\u3053\u306e\u6b21\u306b\u8a18\u8f09\u306e\u300c\u76f4\u63a5zip\u5316\u3059\u308b\u5834\u5408\u300d\u306e\u65b9\u6cd5\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002\n  <\/div>\n<ol>\n<li>\u7ba1\u7406\u8005\u3068\u3057\u3066\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5b9f\u884c\u3057 &lt;\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30eb\u30c0\u30fc&gt;\\bin \u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u958b\u304d\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\uff08\u4f8b\uff09cd C:\\Program Files (x86)\\DesktopCentral_Agent\\bin<br \/>\n   \uff08\u4f8b\uff09cd C:\\Program Files (x86)\\ManageEngine\\UEMS_Agent\\bin<\/p><\/blockquote>\n<\/li>\n<li>\u4ee5\u4e0b\u306e\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>dcagenttrayicon.exe -logs<\/p><\/blockquote>\n<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306b 1_&lt;PC\u540d&gt;.7z \u30d5\u30a1\u30a4\u30eb\u304c\u751f\u6210\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u751f\u6210\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<b>&lt;<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_agentlogs.7z<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n    \uff08\u8907\u6570\u306ePC\u304b\u3089\u30ed\u30b0\u3092\u9001\u4ed8\u3059\u308b\u5834\u5408\u306f\u3001&lt;\u30ea\u30af\u30a8\u30b9\u30c8ID&gt;_&lt;PC\u540d&gt;_agentlogs.7z \u3068\u3057\u307e\u3059\uff09<\/p>\n<blockquote style=\"margin-top: 5px\"><p>(\u4f8b) 597877_agentlogs.7z<\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>  &nbsp;\n <\/li>\n<li>\n<div style=\"font-size: 110%\"><b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u8868\u793a\u3055\u305b\u3066\u3044\u306a\u3044\u5834\u5408 \/ \u76f4\u63a5zip\u5316\u3059\u308b\u5834\u5408<\/b><\/div>\n<ol>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e<b>logs<\/b>\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30d5\u30a9\u30eb\u30c0\u30fc\u306f\u74b0\u5883\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n    \uff08\u4f8b\uff09C:\\Program Files (x86)\\DesktopCentral_Agent<br \/>\n    \uff08\u4f8b\uff09C:\\Program Files (x86)\\ManageEngine\\UEMS_Agent<\/p><\/blockquote>\n<\/li>\n<li>\u9001\u308b &gt; \u5727\u7e2e(zip\u5f62\u5f0f)\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>\u751f\u6210\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<b>&lt;<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_agentlogs.zip<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n   \uff08\u8907\u6570\u306ePC\u304b\u3089\u30ed\u30b0\u3092\u9001\u4ed8\u3059\u308b\u5834\u5408\u306f\u3001&lt;\u30ea\u30af\u30a8\u30b9\u30c8ID&gt;_&lt;PC\u540d&gt;.zip \u3068\u3057\u307e\u3059\uff09<\/p>\n<blockquote style=\"margin-top: 5px\"><p>(\u4f8b) 597877_agentlogs.zip<\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<div class=\"point\" id=\"remote\"><b>\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u305f\u9060\u9694\u304b\u3089\u306e\u30ed\u30b0\u53d6\u5f97<\/b><br \/>\n \u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u9060\u9694\u304b\u3089\u7ba1\u7406\u5bfe\u8c61PC\u306e\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u8a73\u7d30\u306a\u4f7f\u7528\u65b9\u6cd5\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/?p=3644\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u6a5f\u80fd\u306e\u30ca\u30ec\u30c3\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<ol>\n<li>\u300c\u30c4\u30fc\u30eb\u300d\u30bf\u30d6 \u2192\u300c\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u300d\u3092\u958b\u304d\u3001\u5bfe\u8c61\u306ePC\u3092\u9078\u629e\u3057\u3066\u63a5\u7d9a\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#windows_log\">\u4e0a\u8a18<\/a>\u306e\u3044\u305a\u308c\u304b\u306e\u65b9\u6cd5\u306b\u3088\u308a\u300c7z\u300d\u5f62\u5f0f\u307e\u305f\u306f\u300czip\u300d\u5f62\u5f0f\u3067\u30ed\u30b0\u3092\u4f5c\u6210\u3057\u3001\uff08\u5f53\u8a72\u306e\u63a5\u7d9a\u5148PC\u306e\uff09\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u4e0a\u306a\u3069\u306e\u5206\u304b\u308a\u3084\u3059\u3044\u5834\u6240\u306b\u4fdd\u5b58\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30c4\u30fc\u30eb\u306e\u5de6\u5074\u30e1\u30cb\u30e5\u30fc \u2192\u300c\u30d5\u30a1\u30a4\u30eb\u8ee2\u9001\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001RemoteControlLauncher.exe\u3092\u958b\u304d\u307e\u3059\uff08\u63a5\u7d9a\u5143\u306ePC\u306bRemoteControlLauncher.exe\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u8868\u793a\u306b\u3057\u305f\u304c\u3063\u3066\u300cUEMSRemoteControl.msi\u300d\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u30fb\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\uff09\u3002<br \/>\n   <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2025\/05\/FileTransfer_icon.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2025\/05\/FileTransfer_icon.png\" alt=\"\" width=\"162\" height=\"174\" class=\"alignnone size-full wp-image-10616\" \/><\/a>\n  <\/li>\n<li>\u4f5c\u6210\u3057\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u3092\uff08\u63a5\u7d9a\u5143\u306ePC\u306e\uff09\u30ed\u30fc\u30ab\u30eb\u306b\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<br \/>\n   <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2025\/05\/FileTransfer_SendLogs.png\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2025\/05\/FileTransfer_SendLogs-300x193.png\" alt=\"\" width=\"300\" height=\"193\" class=\"alignnone size-medium wp-image-10619\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2025\/05\/FileTransfer_SendLogs-300x193.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2025\/05\/FileTransfer_SendLogs.png 749w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n  <\/li>\n<li>\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30c4\u30fc\u30eb\u306e\u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u9589\u3058\u3001\u63a5\u7d9a\u3092\u7d42\u4e86\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/div>\n<hr>\n<h5 id=\"mac_log\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8(Mac\u30de\u30b7\u30f3)\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<ol>\n<li>\u30bf\u30fc\u30df\u30ca\u30eb\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u4ee5\u4e0b\u306e\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306elogs\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3078\u79fb\u52d5\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\uff08\u4f8b\uff09<code>cd \/Library\/DesktopCentral_Agent\/logs<\/code><br \/>\n    \uff08\u4f8b\uff09<code>cd \/Library\/ManageEngine\/UEMS_Agent\/logs<\/code><\/p><\/blockquote>\n<\/li>\n<li>\u4ee5\u4e0b\u306e\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u3066\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p><code>sudo .\/collectlogs.sh<\/code><\/p><\/blockquote>\n<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u5185\u306b\u751f\u6210\u3055\u308c\u305f&lt;\u30db\u30b9\u30c8\u540d&gt;_DCAgent_logs.zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<b>&lt;<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_agentlogs.zip<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n  \uff08\u8907\u6570\u306ePC\u304b\u3089\u30ed\u30b0\u3092\u9001\u4ed8\u3059\u308b\u5834\u5408\u306f\u3001&lt;\u30ea\u30af\u30a8\u30b9\u30c8ID&gt;_&lt;PC\u540d&gt;.zip \u3068\u3057\u307e\u3059\uff09<\/p>\n<blockquote style=\"margin-top: 5px\"><p>(\u4f8b) 597877_agentlogs.zip<\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<hr>\n<h5 id=\"linux_log\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8(Linux\u30de\u30b7\u30f3)\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<ol>\n<li>\u30bf\u30fc\u30df\u30ca\u30eb\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u5185\u306elogs\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3078\u79fb\u52d5\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\uff08\u4f8b\uff09<code>cd \/usr\/local\/desktopcentralagent\/logs<\/code><br \/>\n  \uff08\u4f8b\uff09<code>cd \/usr\/local\/manageengine\/uems_agent\/logs<\/code><\/p><\/blockquote>\n<\/li>\n<li>\u4ee5\u4e0b\u306e\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u3066\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p><code>sudo .\/Collectlogs.sh<\/code><\/p><\/blockquote>\n<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u5185\u306b\u3067\u304d\u305f&lt;\u30db\u30b9\u30c8\u540d&gt;_UEMSAgent_Logs.zip\u3092<b>&lt;<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_agentlogs.zip<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\uff08\u4f8b\uff09sudo mv .\/RHELServer01_UEMSAgent_Logs.zip .\/597877_agentlogs.zip<\/code><\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4 id=\"distribution_log\"><span style=\"color: #00bb85\">\u25a0<\/span>\u914d\u4fe1\u30b5\u30fc\u30d0\u30fc\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<ol>\n<li>\u914d\u4fe1\u30b5\u30fc\u30d0\u30fc\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u914d\u4e0b\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306elogs\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d5\u30a9\u30eb\u30c0\u30fc\u306f\u521d\u56de\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u6642\u306e\u30d3\u30eb\u30c9\u304a\u3088\u3073\u74b0\u5883\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u4ee3\u8868\u7684\u306a\u30d1\u30b9\u3067\u3059\u3002<br \/>\n  C:\\Program Files (x86)\\DesktopCentral_DistributionServer<br \/>\n  C:\\Program Files (x86)\\UEMS_DistributionServer<\/p><\/blockquote>\n<\/li>\n<li>\u9001\u308b &gt; \u5727\u7e2e(zip\u5f62\u5f0f)\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<b>&lt;<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_DSseverlogs.zip<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>(\u4f8b) 597877_DSserverlogs.zip<\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4 id=\"MDM_log\">\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<h5 id=\"android_log\">ME MDM\u30a2\u30d7\u30ea(Android\u7aef\u672b)\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<ol>\n<li>\u5bfe\u8c61\u30c7\u30d0\u30a4\u30b9\u3067ManageEngine MDM\u30a2\u30d7\u30ea\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>Device Details &gt; section\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>Agent Log Directory\u306b\u79fb\u52d5\u3057\u3001\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306e\u30d1\u30b9\u3092\u30e1\u30e2\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u30d6\u30e9\u30a6\u30b6\u30fc\u30a2\u30d7\u30ea\u3092\u958b\u304d\u3001\u5148\u307b\u3069\u30e1\u30e2\u3057\u3066\u304a\u3044\u305f\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u540d\u304c\"mdmagentLog*.txt\"\u3068\u306a\u3063\u3066\u3044\u308b\u30d5\u30a1\u30a4\u30eb\u3092\u3001\u4ed6\u306e\u30a2\u30d7\u30ea\u7b49\u3067PC\u306b\u9001\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<li>PC\u3067\u30d5\u30a1\u30a4\u30eb\u3092\u5727\u7e2e\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u540d\u3092&lt;<strong><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/strong>&gt;_androidlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h5 id=\"ios_log\">ME MDM\u30a2\u30d7\u30ea(iOS\u7aef\u672b)\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<ol>\n<li>\u5bfe\u8c61\u30c7\u30d0\u30a4\u30b9\u3067ManageEngine MDM\u30a2\u30d7\u30ea\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>Support\u3092\u30bf\u30c3\u30d7\u3057\u3066\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u300cSend Logs to the server\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002\u30ed\u30b0\u306e\u53d6\u5f97\u304c\u5b8c\u4e86\u3059\u308b\u3068\u300cInfo Logs successfully collected | Close\u300d\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u7d9a\u3044\u3066\u300cEmail logs\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002<\/li>\n<li>issue type\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>admin email\u306b\u306f\u30b9\u30fc\u30d1\u30fc\u7ba1\u7406\u8005\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>problem description\u306b\u306f\u554f\u984c\u306e\u5185\u5bb9\u3092\u5165\u529b\u3057\u3001\u4f75\u305b\u3066\"Contact Zoho Japan Support\"\u3068\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>ticket ID\u306b\u306f\u5165\u529b\u305b\u305a\u3001\u300cI understand the log files might contain personal data and agree to share the same to be used in accordance to the Term of Service and Privacy Policy\u300d\uff08\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306b\u306f\u500b\u4eba\u30c7\u30fc\u30bf\u304c\u542b\u307e\u308c\u308b\u53ef\u80fd\u6027\u3092\u7406\u89e3\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u898f\u7d04\u304a\u3088\u3073\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\u306b\u5f93\u3063\u3066\u4f7f\u7528\u3055\u308c\u308b\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059\u3002\uff09\u306b\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u307e\u3059\u3002<\/li>\n<li>Send\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4 id=\"securegateway_log\">\u30bb\u30ad\u30e5\u30a2\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u30b5\u30fc\u30d0\u30fc\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<ol>\n<li>\u30bb\u30ad\u30e5\u30a2\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u30b5\u30fc\u30d0\u30fc\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306elogs\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d5\u30a9\u30eb\u30c0\u30fc\u306f\u521d\u56de\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u6642\u306e\u30d3\u30eb\u30c9\u304a\u3088\u3073\u74b0\u5883\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u4ee3\u8868\u7684\u306a\u30d1\u30b9\u3067\u3059\u3002<br \/>\n  C:\\Program Files (x86)\\ME_Secure_Gateway_Server<\/p><\/blockquote>\n<\/li>\n<li>\u9001\u308b &gt; \u5727\u7e2e(zip\u5f62\u5f0f)\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n  <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/SGS-e1590022654336.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-2621\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/SGS-e1590022654336-300x227.png\" alt=\"\" width=\"600\" height=\"454\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/SGS-e1590022654336-300x227.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/SGS-e1590022654336.png 779w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/li>\n<li>zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<b>&lt;<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_SGSeverlogs.zip<\/b>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px\"><p>(\u4f8b) 597877_SGserverlogs.zip<\/p><\/blockquote>\n<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u78ba\u8a8d\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b9f\u884c\u3057\u305f\u3053\u3068\u3092\u554f\u3044\u5408\u308f\u305b\u3067\u8fd4\u4fe1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4 id=\"sdplog\">ServiceDesk Plus\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<ol>\n<li>ServiceDesk Plus\u30b5\u30fc\u30d0\u30fc\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u3001ServiceDesk Plus\u30b5\u30fc\u30d0\u30fc\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u958b\u304f<\/li>\n<li>&lt;ServiceDesk Plus\u30b5\u30fc\u30d0\u30fc\u30d5\u30a9\u30eb\u30c0\u30fc&gt;\\server\\default\\log logs\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af<\/li>\n<li>\u9001\u308b &gt; \u5727\u7e2e(zip\u5f62\u5f0f)\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u30af\u30ea\u30c3\u30af<\/li>\n<li>zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092&lt;<strong><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/strong>&gt;_DSlogs.zip\u306b\u5909\u66f4\u3059\u308b<\/li>\n<li>\u2192<a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a><\/li>\n<\/ol>\n<div class=\"point\">\nServiceDesk Plus\u306e\u30a8\u30e9\u30fc\u30ed\u30b0\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30bf\u30d6 &gt; \u30b5\u30dd\u30fc\u30c8\u30d5\u30a1\u30a4\u30eb \u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u3082\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002\u8a73\u7d30\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=3442\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceDesk Plus\u306e\u30ca\u30ec\u30c3\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br \/>\n\u306a\u304a\u3001ServiceDesk Plus\u3068Endpoint Central\u3092\u9023\u643a\u3055\u305b\u3066\u3044\u308b\u5834\u5408\u306f\u3001<a href=\"#sdp_integration\">ServiceDesk Plus\uff08\u88fd\u54c1\u7248\uff09\u3068Endpoint Central\uff08\u7121\u6599\u7248\uff09\u3092\u9023\u643a\u3055\u305b\u3066\u3044\u308b\u5834\u5408\u306e\u5bfe\u5fdc<\/a>\u3082\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\n<\/div>\n<p>&nbsp;<\/p>\n<h4 id=\"related_features\">\uff08\u53c2\u8003\u60c5\u5831\uff09\u305d\u306e\u4ed6\u95a2\u9023\u3059\u308b\u6a5f\u80fd<\/h4>\n<h5>\u88fd\u54c1\u30b3\u30f3\u30bd\u30fc\u30eb\u306b\u95a2\u3059\u308b\u30ed\u30b0<\/h5>\n<p>\u88fd\u54c1\u30b3\u30f3\u30bd\u30fc\u30eb\u753b\u9762\u3067\u306e\u88fd\u54c1\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u64cd\u4f5c\u5c65\u6b74\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=7732\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a2\u30af\u30b7\u30e7\u30f3\u30ed\u30b0\u30d3\u30e5\u30fc\u30a2<\/a>\u3092\u3001\u81ea\u8eab\u306e\u30ed\u30b0\u30a4\u30f3\u5c65\u6b74\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central\/?p=6992\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u30a2\u30af\u30b7\u30e7\u30f3\u30ed\u30b0\u30d3\u30e5\u30fc\u30a2\u306e\u5c65\u6b74\u306b\u3064\u3044\u3066\u306f\u3001ManageEngine Log360\u3078\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n  &nbsp;<\/p>\n<h5>\u7ba1\u7406\u5bfe\u8c61\u306e\u30ed\u30b0\u60c5\u5831<\/h5>\n<p>  \u7ba1\u7406\u5bfe\u8c61\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u304b\u3089\u53d6\u5f97\u3057\u305f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=2599\" target=\"_blank\" rel=\"noopener noreferrer\">\u30e6\u30fc\u30b6\u30fc\u30ed\u30b0\u30a4\u30f3\u3084PC\u7a3c\u50cd\u6642\u9593<\/a>\u3001<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=3761\" target=\"_blank\" rel=\"noopener noreferrer\">USB\u30c7\u30d0\u30a4\u30b9\u5c65\u6b74<\/a>\u306a\u3069\u306e\u60c5\u5831\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=2548\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ec\u30dd\u30fc\u30c8<\/a>\u3092\u3001\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u7ba1\u7406\u5bfe\u8c61PC\u306e\u30a4\u30d9\u30f3\u30c8\u30ed\u30b0\u3092\u9060\u9694\u3067\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=4525\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u53d6\u5f97\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/h4>\n<div class=\"attention\" id=\"request_id\"><b>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306e\u969b\u306e\u304a\u9858\u3044\uff08\u30ea\u30af\u30a8\u30b9\u30c8ID\u3068\u306f\uff09<\/b><br \/>\n\u300c\u30ea\u30af\u30a8\u30b9\u30c8ID\u300d\uff08\u304a\u554f\u3044\u5408\u308f\u305b\u756a\u53f7\uff09\u3068\u306f\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u9001\u4fe1\u5f8c\u306e\u8fd4\u4fe1\u30e1\u30fc\u30eb\u306e\u30bf\u30a4\u30c8\u30eb\u306b\u542b\u307e\u308c\u308b\u3001\u300c<span style=\"text-decoration: underline\">#\u304b\u3089\u59cb\u307e\u308b\u6570\u5b576\u6841\u306e\u756a\u53f7<\/span>\u300d\u306e\u3053\u3068\u3067\u3059\u3002<br \/>\n\u306a\u304a\u30ea\u30af\u30a8\u30b9\u30c8ID\u304c\u4e0d\u660e\u306e\u5834\u5408\u306f\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5e74\u6708\u65e5\u3092\u3054\u5165\u529b\u3044\u305f\u3060\u304d\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u3066\u30d5\u30a1\u30a4\u30eb\u540d\u3092\u304a\u77e5\u3089\u305b\u304f\u3060\u3055\u3044\u3002<\/div>\n<h5 id=\"upload\">\u901a\u5e38\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/h5>\n<ol>\n<li><a href=\"https:\/\/www.webfile.jp\/zohojapan\/up.php?i=4880&amp;s=7aa0cca7adda37dc2fb3\" target=\"_blank\" rel=\"noopener noreferrer\">\u30be\u30fc\u30db\u30fc\u30b8\u30e3\u30d1\u30f3\u4fdd\u5b88\u30b5\u30dd\u30fc\u30c8 Webfile<\/a>\u306b\u30a2\u30af\u30bb\u30b9\u3057\u307e\u3059\u3002<\/li>\n<li>\u300c\u30d5\u30a1\u30a4\u30eb\u8ffd\u52a0\u300d\u30dc\u30bf\u30f3\u3088\u308a\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u300c\u5dee\u51fa\u4eba\u5b9b\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u300d\u6b04\u306b <b><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/b> \u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>\u300c\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b8c\u4e86\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5f8c\u3001<b>\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u3054\u8fd4\u4fe1\u304f\u3060\u3055\u3044<\/b>\u3002\u8fd4\u4fe1\u306b\u3066\u30ed\u30b0\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u305f\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u304a\u77e5\u3089\u305b\u3044\u305f\u3060\u304f\u3068\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<br \/>\n      \u203b WebFile\u3078\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306e\u307f\u3092\u5b9f\u884c\u3044\u305f\u3060\u3044\u305f\u5834\u5408\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30ed\u30b0\u3092\u78ba\u8a8d\u3044\u305f\u3057\u304b\u306d\u308b\u5834\u5408\u304c\u3054\u3056\u3044\u307e\u3059\u3002\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5f8c\u306f\u5fc5\u305a\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u8fd4\u4fe1\u306b\u3066\u304a\u77e5\u3089\u305b\u304f\u3060\u3055\u3044\u3002<\/li>\n<p>    <a href=\"http:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/dc_uploadlogs.png\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/dc_uploadlogs-300x300.png\" alt=\"\" width=\"300\" height=\"300\" class=\"alignnone size-medium wp-image-5752\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/dc_uploadlogs-300x300.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/dc_uploadlogs-150x150.png 150w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/wp-content\/uploads\/sites\/16\/2019\/01\/dc_uploadlogs.png 906w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n    <\/ol>\n<p>  &nbsp;<\/p>\n<h5 id=\"sdp_integration\">ServiceDesk Plus\uff08\u88fd\u54c1\u7248\uff09\u3068Endpoint Central\uff08\u7121\u6599\u7248\uff09\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u306e\u5bfe\u5fdc<\/h5>\n<p>  ServiceDesk Plus\uff08\u88fd\u54c1\u7248\uff09\u3068Endpoint Central\uff08\u7121\u6599\u7248\uff09\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u3001ServiceDesk Plus\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"attention\">\n  <b>ServiceDesk Plus<\/b>\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u304a\u3044\u3066Endpoint Central\u306e\u30ed\u30b0\u304c\u5fc5\u8981\u306a\u5834\u5408\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5\u306f <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=5553\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceDesk Plus\u306e\u30ca\u30ec\u30c3\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\n  <\/div>\n<p>  &nbsp;<\/p>\n<h5 id=\"addon\">\u65e5\u672c\u6cd5\u4eba\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3044\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\/\u30a2\u30c9\u30aa\u30f3\u7b49\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u306e\u5bfe\u5fdc<\/h5>\n<p>  \u65e5\u672c\u6cd5\u4eba\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3044\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3084\u30a2\u30c9\u30aa\u30f3\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u3001\u65e5\u672c\u6cd5\u4eba\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u7bc4\u56f2\u306b\u3064\u3044\u3066\u306e\u307f\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3059\uff08\u533a\u5206\u304c\u4e0d\u660e\u306a\u5834\u5408\u306a\u3069\u306f\u3001\u307e\u305a\u65e5\u672c\u6cd5\u4eba\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\uff09\u3002<br \/>\n  \u306a\u304a\u3054\u5951\u7d04\u6642\u306b\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u5236\u9650\u4e8b\u9805\u3092\u8a2d\u3051\u305f\u5834\u5408\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u307f\u3092\u5229\u7528\u3059\u308b\u7b49\uff09\u3001\u65e5\u672c\u6cd5\u4eba\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u306a\u3044\u5834\u5408\u304c\u3054\u3056\u3044\u307e\u3059\u3002<br \/>\n  &nbsp;<\/p>\n<h5 id=\"support_tab\">\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u30bf\u30d6\u304a\u3088\u3073\u30b3\u30f3\u30bd\u30fc\u30eb\u753b\u9762\u304b\u3089\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306b\u3064\u3044\u3066\uff08\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\uff09<\/h5>\n<p>  \u30b3\u30f3\u30bd\u30fc\u30eb\u753b\u9762\u306b\u304a\u3051\u308b\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u30bf\u30d6\u3084\u3001\u88fd\u54c1\u60c5\u5831\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306f\u3001\u65e5\u672c\u6cd5\u4eba\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u8c61\u5916\u3067\u3059\u3002<br \/>\n  \u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3044\u305f\u5834\u5408\u3001\u305d\u308c\u3089\u306e\u60c5\u5831\u306f\u65e5\u672c\u6cd5\u4eba\u306b\u306f\u901a\u77e5\u3055\u308c\u305a\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30b5\u30dd\u30fc\u30c8\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002\u3069\u3046\u305e\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<hr>\n<h5 id=\"bonitas\">Bonitas\u3092\u5229\u7528\u3059\u308b\u5834\u5408\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/h5>\n<p>\u4e0a\u8a18\u306e\u30ed\u30b0\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3044\u305f\u3060\u3051\u305a\u3001\u304b\u3064\u304a\u5ba2\u69d8\u3067\u3054\u5229\u7528\u53ef\u80fd\u306a\u30d5\u30a1\u30a4\u30eb\u5171\u6709\u30b5\u30fc\u30d3\u30b9\u304c\u306a\u3044\u5834\u5408\u3001Zoho\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8\u3067\u3042\u308b\u300cBonitas\u300d\u3092\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n<ol>\n<li>\uff3b<a href=\"https:\/\/bonitas.zohocorp.com\/#to=jp-support@zohocorp.com&type=debug\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8\uff08Bonitas\uff09<\/a>\uff3d\u306b\u30a2\u30af\u30bb\u30b9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30d5\u30a9\u30fc\u30e0\u306b\u4ee5\u4e0b\u306e\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002\n<ul>\n<li>Ticket - Id\uff1a\u304a\u554f\u3044\u5408\u308f\u305b\u30e1\u30fc\u30eb\u4ef6\u540d\u306b\u8a18\u8f09\u306e\u30ea\u30af\u30a8\u30b9\u30c8ID\uff086\uff5e7\u6841\u306e\u6570\u5b57\uff09\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>Your Email Address\uff1a\u304a\u5ba2\u69d8\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\uff3b+Add Files\uff3d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u30d5\u30a1\u30a4\u30eb\u3092\u9078\u629e\u3057\u307e\u3059\u3002(upload\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u307e\u3067Status\u306f0%\u306e\u307e\u307e\u3067\u3059\uff09<br \/>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/bonitas-558x600.png\" alt=\"\" width=\"558\" height=\"600\" class=\"alignnone size-medium wp-image-4887\" \/><\/p>\n<div class=\"point\">\n  Log analysis\u3001Debugging\u3001Migration \u306e3\u3064\u306e\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u306f\u300cDebugging\u300d\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u9078\u629e\u304c\u7570\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u30d5\u30a1\u30a4\u30eb\u306e\u53d7\u9818\u307e\u3067\u901a\u5e38\u3088\u308a\u3082\u6642\u9593\u3092\u8981\u3057\u307e\u3059\u3002<br \/>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/FileUploadForm_02.png\" alt=\"\" width=\"586\" height=\"132\" class=\"alignnone size-medium wp-image-4886\" \/>\n  <\/div>\n<\/li>\n<li>\uff3bUpload\uff3d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u3002<br \/>\n  \u203b bonitas.zohocorp.com \u3078\u306e\u30d5\u30a1\u30a4\u30eb\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u8a31\u53ef\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5b8c\u4e86\u5f8c\u3001<span style=\"text-decoration: underline;\">\uff3bFile Name : \uff3d\u306b\u8868\u793a\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u540d\u3092\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306b\u5fc5\u305a\u3054\u8fd4\u4fe1\u304f\u3060\u3055\u3044\u3002<\/span><br \/>\n  \u8fd4\u4fe1\u306b\u3066\u30ed\u30b0\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u305f\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u304a\u77e5\u3089\u305b\u3044\u305f\u3060\u304f\u3068\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3054\u9023\u7d61\u3044\u305f\u3060\u304f\u307e\u3067\u8abf\u67fb\u304c\u958b\u59cb\u3055\u308c\u306a\u3044\u5834\u5408\u304c\u3054\u3056\u3044\u307e\u3059\u306e\u3067\u3001\u5fc5\u305a\u304a\u77e5\u3089\u305b\u304f\u3060\u3055\u3044\u3002<br \/>\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/file-name-600x129.jpg\" alt=\"\" width=\"600\" height=\"129\" class=\"alignnone size-medium wp-image-4885\" \/><\/li>\n<\/ol>\n<p>\u4ee5\u4e0a\u304c\u3001Endpoint Central\u306b\u95a2\u3059\u308b\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5\u3001\u306a\u3089\u3073\u306b\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5\u3067\u3059\u3002<br \/>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u304f\u969b\u306b\u5fc5\u8981\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3001Endpoint Central\u306b\u95a2\u9023\u3057\u305f\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5\u3001\u306a\u3089\u3073\u306b\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/?p=1027\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":43,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[20,3],"tags":[569,192,341,572,571,570,339,657,340],"class_list":["post-1027","post","type-post","status-publish","format-standard","hentry","category-01faq","category-03troubleshooting","tag-569","tag-192","tag-341","tag-572","tag-571","tag-570","tag-339","tag-657","tag-340"],"modified_by":"seiji","_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=\/wp\/v2\/posts\/1027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1027"}],"version-history":[{"count":57,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=\/wp\/v2\/posts\/1027\/revisions"}],"predecessor-version":[{"id":5430,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=\/wp\/v2\/posts\/1027\/revisions\/5430"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}