{"id":225,"date":"2020-12-08T18:48:43","date_gmt":"2020-12-08T09:48:43","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/Desktop_Central_Cloud\/?p=225"},"modified":"2026-04-21T18:56:00","modified_gmt":"2026-04-21T09:56:00","slug":"desktop-central-cloud%e9%96%a2%e9%80%a3%e3%81%ae%e3%83%ad%e3%82%b0%e3%81%ae%e5%8f%96%e5%be%97%e3%83%bb%e3%82%a2%e3%83%83%e3%83%97%e3%83%ad%e3%83%bc%e3%83%89%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=225","title":{"rendered":"Endpoint Central Cloud\u95a2\u9023\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u30fb\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5"},"content":{"rendered":"<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u304f\u969b\u306b\u5fc5\u8981\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308bEndpoint Central Cloud\u306b\u95a2\u9023\u3057\u305f\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5\u3001\u306a\u3089\u3073\u306b\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a18\u8f09\u3057\u3066\u3057\u307e\u3059\u3002<\/p>\n<div class=\"tablecontent\">\n<ul>\n<li><b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/b>\n<ul>\n<li><a href=\"#windows_log\">Windows\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a><\/li>\n<li><a href=\"#mac_log\">Mac\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a><\/li>\n<li><a href=\"#linux_log\">Linux\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a><\/li>\n<\/ul>\n<\/li>\n<li style=\"margin-bottom: 10px;\"><b><a href=\"#distribution_log\">\u914d\u4fe1\u30b5\u30fc\u30d0\u30fc\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/a><\/b><\/li>\n<li><b>MDM\uff08\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u7ba1\u7406\uff09\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/b>\n<ul>\n<li><a href=\"#ios_log\">iOS\/iPad OS MDM\u30ed\u30b0<\/a>\uff08<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1774\" target=\"_blank\" rel=\"noopener noreferrer\">\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u7ba1\u7406\u6a5f\u80fd<\/a>\uff09<\/li>\n<li><a href=\"#android_log\">Android MDM\u30ed\u30b0<\/a>\uff08<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1774\" target=\"_blank\" rel=\"noopener noreferrer\">\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u7ba1\u7406\u6a5f\u80fd<\/a>\uff09<\/li>\n<\/ul>\n<\/li>\n<li><b>\u30b3\u30f3\u30bd\u30fc\u30eb\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/b>\n<ul>\n<li><a href=\"#har\">HAR\u30d5\u30a1\u30a4\u30eb<\/a><\/li>\n<li><a href=\"#console_log\">\u30b3\u30f3\u30bd\u30fc\u30eb\u30ed\u30b0<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#upload\"><b>\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/b><\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"attention\"><b>\u30b9\u30fc\u30d1\u30fc\u7ba1\u7406\u8005\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9<\/b><br \/>\n\u30ed\u30b0\u3092\u304a\u9001\u308a\u3044\u305f\u3060\u304f\u969b\u306f\u3001\u304a\u5ba2\u69d8\u304c\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u30c6\u30ca\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u3001\u5408\u308f\u305b\u3066<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=48\" target=\"_blank\" rel=\"noopener noreferrer\">\u30b9\u30fc\u30d1\u30fc\u7ba1\u7406\u8005\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9<\/a>\u3092\u3054\u6559\u793a\u304f\u3060\u3055\u3044\u3002<br \/>\n\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u304a\u3044\u3066\u306f<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=220\" target=\"_blank\" rel=\"noopener noreferrer\">\u6ce8\u610f\u4e8b\u9805<\/a>\u3082\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\n<\/div>\n<h4>Endpoint Central Cloud \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<h5 id=\"windows_log\">Endpoint Central Cloud\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08Windows\uff09\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<div class=\"tablecontent\"><a href=\"#w_agent_logs\">\u901a\u5e38\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a>\u3001<a href=\"#w_remote\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30ed\u30b0<\/a>\u3001<a href=\"#w_icon\">\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u30ed\u30b0<\/a>\u3001<a href=\"#w_mdm\">MDM\u30ed\u30b0<\/a><\/div>\n<div style=\"margin-left: 30px; \">\n<h6 id=\"w_agent_logs\">\u901a\u5e38\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/h6>\n<p>    <b>\u25cf \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u753b\u9762\u53f3\u4e0b\u306e\u901a\u77e5\u9818\u57df\u306b\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u8868\u793a\u3055\u305b\u3066\u3044\u308b\u5834\u5408<\/b><\/p>\n<ol class=\"linear-list\">\n<li>\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u53f3\u30af\u30ea\u30c3\u30af \u2192\u300cUEMS Agent Details\u300d\u2192\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0\u306e\u30a2\u30fc\u30ab\u30a4\u30d6\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u6570\u5206\uff5e10\u5206\u7a0b\u5ea6\u5f85\u3064\u3068\u3001<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30eb\u30c0\u30fc<\/a>\\<b>logs<\/b>\u306b\u3001<\u6570\u5b57>_<\u30db\u30b9\u30c8\u540d>_<\u30c9\u30e1\u30a4\u30f3\u540d>.7z\u5f62\u5f0f\u3067\u5727\u7e2e\u3055\u308c\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u304c\u4f5c\u6210\u3055\u308c\u307e\u3059\uff08\u4f8b\uff1a 10000000000_ComputerName_DomainName.7z \uff09\u3002<br \/>\n      <span style=\"color:red;\">\u203b2025\u5e747\u6708\u4ee5\u964d\u3001\u751f\u6210\u3055\u308c\u305f\u30ed\u30b0\u3092\u53d6\u5f97\u3059\u308b\u306b\u306f\u3001\u7ba1\u7406\u5bfe\u8c61\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u6a29\u9650\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f<\/span><\/li>\n<li>\u751f\u6210\u3055\u308c\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092 <b><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/b>_agentlogs.7z \u306b\u5909\u66f4\u3057\u307e\u3059\uff08\u4f8b\uff1a123456_agentlogs.7z\uff09\u3002<br \/>\n      \u203b\u8907\u6570\u306e\u30ed\u30b0\u3092\u9001\u4ed8\u3059\u308b\u5834\u5408\u306a\u3069\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u306e\u6307\u793a\u304c\u3042\u308b\u5834\u5408\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u5909\u66f4\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u53c2\u7167\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<p>      <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/ECCAgent_log_archive.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/ECCAgent_log_archive-600x282.png\" loading=\"eager\" alt=\"\" width=\"450\" height=\"212\" class=\"alignnone size-medium wp-image-4441\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/ECCAgent_log_archive-600x282.png 600w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/ECCAgent_log_archive-768x361.png 768w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/ECCAgent_log_archive.png 775w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/a>\n    <\/ol>\n<p>    <b>\u25cf \u901a\u77e5\u9818\u57df\u306b\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u8868\u793a\u3055\u305b\u3066\u3044\u306a\u3044\u5834\u5408\uff08GUI\uff09<\/b><\/p>\n<ol>\n<li>\u7ba1\u7406\u5bfe\u8c61\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u306e<span style=\"color:red;\">\u7ba1\u7406\u8005\u6a29\u9650\u3092\u6301\u3064\u30e6\u30fc\u30b6\u30fc\u3068\u3057\u3066\u5bfe\u8c61\u306b\u30ed\u30b0\u30a4\u30f3<\/span>\u3057\u3001<<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30eb\u30c0\u30fc<\/a>>\\logs \u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u3001Zip\u5f62\u5f0f\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<<a href=\"#request_id\"><b>\u30ea\u30af\u30a8\u30b9\u30c8ID<\/b><\/a>>_agentlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\uff08\u4f8b\uff1a123456_agentlogs.zip\uff09\u3002<br \/>\n      \u203b\u8907\u6570\u306e\u30ed\u30b0\u3092\u9001\u4ed8\u3059\u308b\u5834\u5408\u306a\u3069\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u306e\u6307\u793a\u304c\u3042\u308b\u5834\u5408\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u5909\u66f4\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3092\u53c2\u7167\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>    <b>\u25cf \u901a\u77e5\u9818\u57df\u306b\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u8868\u793a\u3055\u305b\u3066\u3044\u306a\u3044\u5834\u5408\uff08\u30b3\u30de\u30f3\u30c9\uff09<\/b><\/p>\n<ol>\n<li>Endpoint Central Cloud\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308bPC\u3067\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u8d77\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>cd\u30b3\u30de\u30f3\u30c9\u3067<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30eb\u30c0\u30fc<\/a>\\bin \u306b\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\u6b21\u306e\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px;\"><p>dcagenttrayicon.exe -logs<\/p><\/blockquote>\n<\/li>\n<li>\u3057\u3070\u3089\u304f\u3059\u308b\u3068\uff08\u6570\u5206\uff5e10\u5206\u7a0b\u5ea6\uff09\u3001<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30d5\u30a9\u30eb\u30c0\u30fc<\/a><b>\\logs<\/b>\u306b\u3001<\u6570\u5b57>_<\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u540d>_<\u30c9\u30e1\u30a4\u30f3\u540d>.7z\u5f62\u5f0f\u3067\u5727\u7e2e\u3055\u308c\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u304c\u4f5c\u6210\u3055\u308c\u307e\u3059\uff08\u4f8b\uff1a 10000000000_ComputerName_DomainName.7z \uff09\u3002<br \/>\n      <span style=\"color: red;\">\u203b2025\u5e747\u6708\u4ee5\u964d\u3001\u751f\u6210\u3055\u308c\u305f\u30ed\u30b0\u3092\u53d6\u5f97\u3059\u308b\u306b\u306f\u3001\u7ba1\u7406\u5bfe\u8c61\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u6a29\u9650\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f<\/span><\/li>\n<li>\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_agentlogs.7z\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>    <b>\u25cf \u30a2\u30c3\u30d7\u30ed\u30fc\u30c0\u30fc\u304b\u3089\u30ed\u30b0\u3092\u9001\u4fe1\u3059\u308b\u5834\u5408<\/b><br \/>\n    <a href=\"#agentupload_details\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>    &nbsp;<\/p>\n<h6 id=\"w_remote\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30ed\u30b0<\/h6>\n<ol>\n<li>\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30ed\u30b0\uff08 %programdata%\/zohomeeting\/log )\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u5f62\u5f0f\u3067\u5727\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092&lt;<strong><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_zohoassistlogs.zip<\/strong>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"w_icon\">\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u30ed\u30b0<\/h6>\n<p>    \u203b\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u30ed\u30b0\u306f\u30b7\u30b9\u30c6\u30e0\u5358\u4f4d\u3067\u306f\u306a\u304f\u30e6\u30fc\u30b6\u30fc\u5358\u4f4d\u3067\u4fdd\u6301\u3055\u308c\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30e6\u30fc\u30b6\u30fc\u3054\u3068\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u30d5\u30a9\u30eb\u30c0\u30fc\uff08 %AppData%\\Local\\DesktopCentral_Agent\uff09\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u5f62\u5f0f\u3067\u5727\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092&lt;<strong><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>&gt;_trayiconlogs.zip<\/strong>\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"w_mdm\">MDM\u30ed\u30b0<\/h6>\n<p>    Microsoft\u306e<a href=\"https:\/\/learn.microsoft.com\/ja-jp\/windows\/client-management\/mdm-collect-logs\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\n  <\/div>\n<p>  &nbsp;<\/p>\n<hr>\n<h5 id=\"mac_log\">Endpoint Central Cloud\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08Mac\uff09\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<div class=\"tablecontent\"><a href=\"#m_agent_logs\">\u901a\u5e38\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a>\u3001<a href=\"#m_remote\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30ed\u30b0<\/a>\u3001<a href=\"#m_mdm\">MDM\u30ed\u30b0<\/a><\/div>\n<div style=\"margin-left: 30px;\">\n<h6 id=\"m_agent_logs\">\u901a\u5e38\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/h6>\n<ol>\n<li>\u30bf\u30fc\u30df\u30ca\u30eb\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>cd\u30b3\u30de\u30f3\u30c9\u3067 <<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/a>>\/logs\u3078\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\u4ee5\u4e0b\u306e\u30b3\u30de\u30f3\u30c9\u3067\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px;\"><p>sudo .\/collectlogs.sh<\/p><\/blockquote>\n<\/li>\n<li>\u3057\u3070\u3089\u304f\u3059\u308b\u3068\u300cLog files are zipped successfully to <\u51fa\u529b\u3055\u308c\u305f\u30d1\u30b9>\u300d\u304c\u8868\u793a\u3055\u308c\u3001<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/a>\u76f4\u4e0b\u306b\u3001zip\u5f62\u5f0f\u3067\u5727\u7e2e\u3055\u308c\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb &lt;\u30db\u30b9\u30c8\u540d&gt;_UEMSAgent_logs.zip \u304c\u4f5c\u6210\u3055\u308c\u307e\u3059\uff08\u4f8b\uff1a Macbook_DCAgent_logs.zip \uff09\u3002<\/li>\n<li>\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_agentlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"m_remote\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\uff08\u30ea\u30e2\u30fc\u30c8\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3001\u30b7\u30b9\u30c6\u30e0\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306a\u3069\u306e\u64cd\u4f5c\uff09<\/h6>\n<ol>\n<li>~\/Library\/Logs\/ZohoAssist\/Logs \u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u5727\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u540d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_zohoassistlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"m_mdm\">MDM\u30ed\u30b0<\/h6>\n<ol>\n<li>~\/Library\/MEMDM_agent\/logs \u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u5727\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u540d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_MDMLogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol><\/div>\n<p>  &nbsp;<\/p>\n<hr>\n<h5 id=\"linux_log\">Endpoint Central Cloud\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08Linux\uff09\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<div class=\"tablecontent\"><a href=\"#l_agent_logs\">\u901a\u5e38\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/a>\u3001<a href=\"#l_remote\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30ed\u30b0<\/a><\/div>\n<div style=\"margin-left: 30px; \">\n<h6 id=\"l_agent_logs\">\u901a\u5e38\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ed\u30b0<\/h6>\n<ol>\n<li>\u30bf\u30fc\u30df\u30ca\u30eb\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>cd\u30b3\u30de\u30f3\u30c9\u3067 <<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/a>>\u3078\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\u4ee5\u4e0b\u306e\u30b3\u30de\u30f3\u30c9\u3067\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n<blockquote style=\"margin-top: 5px;\"><p>sudo .\/collectlogs.sh<\/p><\/blockquote>\n<\/li>\n<li>\u3057\u3070\u3089\u304f\u3059\u308b\u3068\u300cLogs Collected as: <agent_installed_directory>\/<\u30db\u30b9\u30c8\u540d>_UEMSAgent\uff3fLogs.zip\u300d\u304c\u8868\u793a\u3055\u308c\u3001<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=1222\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/a>\u76f4\u4e0b\u306b\u3001zip\u5f62\u5f0f\u3067\u5727\u7e2e\u3055\u308c\u305f\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb <\u30db\u30b9\u30c8\u540d>_UEMSAgent_Logs.zip \u304c\u4f5c\u6210\u3055\u308c\u307e\u3059\uff08\u4f8b\uff1a RHEL8_UEMSAgent_Logs.zip \uff09\u3002<\/li>\n<li>\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306e\u540d\u524d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_agentlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"l_remote\">\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u30ed\u30b0<\/h6>\n<ol>\n<li> ~\/.zohoassist\/ZohoAssist\/Logs\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3092\u5727\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u540d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_zohoassistlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol><\/div>\n<p>&nbsp;<\/p>\n<h4 id=\"distribution_log\">\u914d\u4fe1\u30b5\u30fc\u30d0\u30fc\u306e\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<ol>\n<li>\u914d\u4fe1\u30b5\u30fc\u30d0\u30fc\u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff08C:\\Program Files (x86)\\UEMS_DistributionServer \u3084 C:\\Program Files (x86)\\ManageEngine\\UEMS_DistributionServer \u306a\u3069\uff09\u306e\u914d\u4e0b\u306e\u300clogs\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>zip\u5f62\u5f0f\u306b\u5727\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u540d\u3092<<a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a>>_DSlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4 id=\"mobile_log\">\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<h5 id=\"ios_log\">ME MDM\u30a2\u30d7\u30ea\uff08iOS\/iPad OS\u7aef\u672b\uff09\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<div style=\"margin-left: 30px;\">\n<h6 id=\"apple_mdm_log\">\u30a2\u30d7\u30ea\u306e\u30ed\u30b0<\/h6>\n<p>  <b>Mac\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068Apple Configurator 2\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u53d6\u5f97\u3059\u308b\u5834\u5408<\/b><\/p>\n<ol class=\"linear-list\">\n<li>Apple Configurator\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305fMac\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3092\u6e96\u5099\u3057\u307e\u3059\u3002<\/li>\n<li>Apple Configurator\u30a2\u30d7\u30ea\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u7d9a\u3044\u3066\u3001Mac\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u5bfe\u8c61\u306eiOS\u30c7\u30d0\u30a4\u30b9\u307e\u305f\u306fiPadOS\u30c7\u30d0\u30a4\u30b9\u3092USB\u30b1\u30fc\u30d6\u30eb\u3067\u63a5\u7d9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u30c7\u30d0\u30a4\u30b9\u5074\u3067\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3092\u4fe1\u983c\u3059\u308b\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u304c\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u300c\u4fe1\u983c\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002\u307e\u305f\u3001Apple Configurator\u5074\u3067\u30a2\u30af\u30bb\u30b5\u30ea\u306e\u63a5\u7d9a\u3092\u8a31\u53ef\u3057\u307e\u3059\u3002\n<div class=\"attention\"><b>USB\u63a5\u7d9a\u3092\u5236\u9650\u3057\u3066\u3044\u308b\u30c7\u30d0\u30a4\u30b9\u306e\u5834\u5408<\/b><br \/>\n    MDM\u306e\u30dd\u30ea\u30b7\u30fc\u3067\u30c7\u30d0\u30a4\u30b9\u306b\u5bfe\u3057\u3066USB\u63a5\u7d9a\u3092\u5236\u9650\u3057\u3066\u3044\u308b\u5834\u5408\u3001USB\u63a5\u7d9a\u3067\u30ed\u30b0\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u306f\u3001\u305d\u306e\u30c7\u30d0\u30a4\u30b9\u3092\u767b\u9332\u3057\u305fApple Configurator\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305fMac\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3060\u3051\u3067\u3059\u3002<br \/>\n  \u307e\u305f\u3001Apple Configurator\u3092\u4f7f\u7528\u305b\u305a\u306b\u767b\u9332\u3055\u308c\u305f\u30c7\u30d0\u30a4\u30b9\u306b\u5bfe\u3057\u3066MDM\u306e\u30dd\u30ea\u30b7\u30fc\u3067\u30c7\u30d0\u30a4\u30b9\u3078\u306eUSB\u63a5\u7d9a\u3092\u5236\u9650\u3057\u3066\u3044\u308b\u306e\u5834\u5408\u306f\u3001\u3069\u306eMac\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3067\u3082\u63a5\u7d9a\u3067\u304d\u307e\u305b\u3093\u3002\n    <\/div>\n<\/li>\n<li>Apple Cofigurator\u306b\u30c7\u30d0\u30a4\u30b9\u304c\u8868\u793a\u3055\u308c\u305f\u3089\u3001\u53f3\u30af\u30ea\u30c3\u30af\u3057\u3066\u300c\u60c5\u5831\u3092\u898b\u308b\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n    <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfigurator2-scaled-e1757420480358.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfigurator2-scaled-e1757420480358-600x565.png\" loading=\"eager\" alt=\"\" width=\"600\" height=\"565\" class=\"alignnone size-medium wp-image-4998\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfigurator2-scaled-e1757420480358-600x565.png 600w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfigurator2-scaled-e1757420480358-1024x965.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfigurator2-scaled-e1757420480358-768x724.png 768w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfigurator2-scaled-e1757420480358.png 1182w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/li>\n<li>\u5de6\u30ab\u30e9\u30e0\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u300c\u30b3\u30f3\u30bd\u30fc\u30eb\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u958b\u304d\u3001\u53f3\u4e0b\u306e\u300c\u4fdd\u5b58\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n    <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfiturator3r.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/AppleConfiturator3r-600x416.png\" loading=\"eager\" alt=\"\" width=\"600\" height=\"416\" class=\"alignnone\" \/><\/a><\/p>\n<div class=\"point\">\n    \u3082\u3057\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u3001\u554f\u984c\u3092\u518d\u73fe\u3057\u3066\u30ed\u30b0\u3092\u53d6\u5f97\u3059\u308b\u3088\u3046\u6307\u793a\u3092\u53d7\u3051\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u306f\u3058\u3081\u306b\u300c\u6d88\u53bb\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304b\u3089\u554f\u984c\u3092\u518d\u73fe\uff08\u53ef\u80fd\u306a\u3089\u540c\u69d8\u306e\u554f\u984c\u3092\u8907\u6570\u56de\u518d\u73fe\uff09\u3057\u3001\u5b8c\u4e86\u5f8c\u306b\u4fdd\u5b58\u3057\u307e\u3059\u3002\n    <\/div>\n<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u3092\u5727\u7e2e\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u540d\u3092&lt;<strong><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/strong>&gt;_ioslogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>  <b>MEMDM\u30a2\u30d7\u30ea\u304b\u3089\u53d6\u5f97\u3059\u308b\u5834\u5408<\/b><\/p>\n<ol class=\"linear-list\">\n<li>\u5bfe\u8c61\u30c7\u30d0\u30a4\u30b9\u3067ME MDM\u30a2\u30d7\u30ea\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u2192\u300c\u30ed\u30b0\u3092\u30e1\u30fc\u30eb\u3067\u9001\u308b\u300d\u3092\u30bf\u30c3\u30d7\u3057\u3066\u958b\u304d\u307e\u3059\u3002<br \/>\n    <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support-i1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support-i1-365x600.png\" loading=\"eager\" alt=\"\" width=\"365\" height=\"600\" class=\"alignnone\" \/><\/a><\/li>\n<li>\u300c\u30ed\u30b0\u3092\u30e1\u30fc\u30eb\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u30d7\u30eb\u30c0\u30a6\u30f3\u304b\u3089\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u53d7\u4fe1\u53ef\u80fd\u306a\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5fc5\u305a\u5165\u529b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30ea\u30af\u30a8\u30b9\u30c8ID\u3001\u8aac\u660e\u6b04\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<p>    <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support-i2.png\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support-i2-419x600.png\" loading=\"eager\" alt=\"\" width=\"419\" height=\"600\" class=\"alignnone\" \/><\/a><\/p>\n<li>\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\uff08<a href=\"https:\/\/www.manageengine.com\/privacy.html?MEterms\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>\u3001\u82f1\u8a9e\uff09\u306b\u95a2\u3057\u3066\u540c\u610f\u306e\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u3001\u300cSend\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002\n<div class=\"point\">iOS\/iPadOS\u306b\u304a\u3051\u308bMDM\u30ed\u30b0\u304cZoho Corporation\u306e\u30ed\u30b0\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8Bonitas\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002\u306a\u304a\u3001Bonitas\u304b\u3089\u958b\u767a\u62c5\u5f53\u3078\u306e\u30ed\u30b0\u306e\u78ba\u8a8d\u30fb\u5171\u6709\u306b\u306f\u6642\u9593\u3092\u8981\u3059\u308b\u305f\u3081\u3001\u5408\u308f\u305b\u3066\u4ee5\u4e0b\u306e\u624b\u9806\u306e\u5bfe\u5fdc\u3082\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/div>\n<\/li>\n<li>\u5148\u307b\u3069\u5165\u529b\u3057\u305f\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u5b9b\u306b\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3055\u308c\u305f\u3082\u306e\u3068\u540c\u3058\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u304c\u300cCopy of ManageEngine MDM device logs shared with MDM Support\u300d\u3068\u3057\u3066\u5c4a\u304d\u307e\u3059\u3002<\/li>\n<li>\u53d7\u4fe1\u3057\u305f\u30d5\u30a1\u30a4\u30eb\u3092<a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"aplle_diagnostic\">Apple\u8a3a\u65ad\u30ed\u30b0\uff08Apple Sysdiagnose Logs\uff09<\/h6>\n<p>iOS\/iPadOS\u306e\u8a3a\u65ad\u30ed\u30b0\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/developer.apple.com\/feedback-assistant\/profiles-and-logs\/?name=sysdiagnose\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div>\n<hr>\n<h5 id=\"android_log\">ME MDM\u30a2\u30d7\u30ea\uff08Android\u7aef\u672b\uff09\u306e\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h5>\n<h6 id=\"android_mdm_log\">MDM\u30ed\u30b0<\/h6>\n<p><b>USB\u6709\u7dda\u63a5\u7d9a\u3057\u3066\u53d6\u5f97\u3059\u308b\u5834\u5408<\/b><\/p>\n<ol>\n<li>Windows\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068Android\u30c7\u30d0\u30a4\u30b9\u3092USB\u6709\u7dda\u30b1\u30fc\u30d6\u30eb\u3067\u63a5\u7d9a\u3057\u307e\u3059\u3002<\/li>\n<li>Android\u5074\u306e\u8a2d\u5b9a\u3067\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u304b\u3089\u306e\u30a2\u30af\u30bb\u30b9\u3092\u8a31\u53ef\u3057\u307e\u3059\u3002<\/li>\n<li>Windows\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u306e\u30a8\u30af\u30b9\u30d7\u30ed\u30fc\u30e9\u30fc\u3067Android\u30c7\u30d0\u30a4\u30b9\u2192\u300c\u5185\u90e8\u5171\u6709\u30b9\u30c8\u30ec\u30fc\u30b8\u300d\u2192\u300cAndroid\u300d\u2192\u300cdata\u300d\u2192\u300ccom.manageengine.mdm.android\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u5225\u306e\u5834\u6240\u306b\u30b3\u30d4\u30fc\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u3092\u5727\u7e2e\u3057\u3001\u30d5\u30a1\u30a4\u30eb\u540d\u3092&lt;<strong><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/strong>&gt;_androidlogs.zip\u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n<li><a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p><b>MEMDM\u30a2\u30d7\u30ea\u304b\u3089\u53d6\u5f97\u3059\u308b\u5834\u5408<\/b><\/p>\n<ol>\n<li>\u5bfe\u8c61\u30c7\u30d0\u30a4\u30b9\u3067ME MDM\u30a2\u30d7\u30ea\u3092\u958b\u304d\u307e\u3059\u3002\n<div><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-331x600.png\" loading=\"eager\" alt=\"\" width=\"331\" height=\"600\" class=\"alignnone\" \/><\/a><\/div>\n<\/li>\n<li>\u300c\u30b5\u30dd\u30fc\u30c8\u300d\u2192\u300c\u30ed\u30b0\u3092\u30e1\u30fc\u30eb\u3067\u9001\u308b\u300d\u3092\u30bf\u30c3\u30d7\u3057\u3066\u958b\u304d\u307e\u3059\u3002\n<div><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Suppor1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Suppor1-600x378.png\" loading=\"eager\" alt=\"\" width=\"300\" height=\"189\" class=\"alignnone\" \/><\/a><\/div>\n<\/li>\n<li>\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u30d7\u30eb\u30c0\u30a6\u30f3\u304b\u3089\u9078\u629e\u3057\u307e\u3059\u3002\n<div><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support2.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support2-353x600.png\" loading=\"eager\" alt=\"\" width=\"353\" height=\"600\" class=\"alignnone\" \/><\/a><\/div>\n<\/li>\n<li>\u53d7\u4fe1\u53ef\u80fd\u306a\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3001\u30ea\u30af\u30a8\u30b9\u30c8ID\u3092\u5165\u529b\u3057\u307e\u3059\u3002\uff08\u8aac\u660e\u6b04\u306f\u65e5\u672c\u8a9e\u5165\u529b\u306b\u975e\u5bfe\u5fdc\u306e\u305f\u3081\u4efb\u610f\u3067\u3059\uff09\n<div><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support3.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/MDMApp-Support3-490x600.png\" loading=\"eager\" alt=\"\" width=\"327\" height=\"400\" class=\"alignnone\" \/><\/a><\/div>\n<\/li>\n<li>\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\uff08<a href=\"https:\/\/www.manageengine.com\/privacy.html?MEterms\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy<\/a>\u3001\u82f1\u8a9e\uff09\u306b\u95a2\u3057\u3066\u540c\u610f\u306e\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u3001\u9001\u4fe1\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002\n<div class=\"point\">Android\u306b\u304a\u3051\u308bMDM\u30ed\u30b0\u304cZoho Corporation\u306e\u30ed\u30b0\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8Bonitas\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002\u306a\u304a\u3001Bonitas\u304b\u3089\u958b\u767a\u62c5\u5f53\u3078\u306e\u30ed\u30b0\u306e\u78ba\u8a8d\u30fb\u5171\u6709\u306b\u306f\u6642\u9593\u3092\u8981\u3059\u308b\u305f\u3081\u3001\u5408\u308f\u305b\u3066\u4ee5\u4e0b\u306e\u624b\u9806\u306e\u5bfe\u5fdc\u3082\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/div>\n<\/li>\n<li>\u5148\u307b\u3069\u5165\u529b\u3057\u305f\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u5b9b\u306b\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3055\u308c\u305f\u3082\u306e\u3068\u540c\u3058\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u304c\u300cCopy of ManageEngine MDM device logs shared with MDM Support\u300d\u3068\u3057\u3066\u5c4a\u304d\u307e\u3059\u3002<\/li>\n<li>\u53d7\u4fe1\u3057\u305f\u30d5\u30a1\u30a4\u30eb\u3092<a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"android_bug_report\">Android\u30d0\u30b0\u30ec\u30dd\u30fc\u30c8<\/h6>\n<ul>\n<li><b>Samsung<span style=\"text-decoration: underline;\">\u4ee5\u5916<\/span>\u306e\u30e1\u30fc\u30ab\u30fc\u306e\u30c7\u30d0\u30a4\u30b9<\/b>\n<ol>\n<li>Android\u306e\u300c\u8a2d\u5b9a\u300d\u30a2\u30d7\u30ea\u2192\u300c\u30c7\u30d0\u30a4\u30b9\u60c5\u5831\u300d\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u4e0b\u306e\u65b9\u306b\u3042\u308b\u300c\u30d3\u30eb\u30c9\u756a\u53f7\u300d\u306e\u6b04\u30927\u56de\u30bf\u30c3\u30d7\u3057\u3001\u300c\u3053\u308c\u3067\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u306b\u306a\u308a\u307e\u3057\u305f\uff01\u300d\u306a\u3069\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\uff08\u3053\u306e\u64cd\u4f5c\u3067Android\u304c\u958b\u767a\u8005\u30e2\u30fc\u30c9\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u306a\u304a\u30d3\u30eb\u30c9\u756a\u53f7\u306e\u8868\u793a\u4f4d\u7f6e\u306fOS\u3084\u30c7\u30d0\u30a4\u30b9\u306b\u3088\u3063\u3066\u306f\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\uff09\u3002<\/li>\n<li>\u300c\u8a2d\u5b9a\u300d\u30a2\u30d7\u30ea\u2192\u300c\u30b7\u30b9\u30c6\u30e0\u300d\u2192\u300c\u8a73\u7d30\u8a2d\u5b9a\u300d\u3092\u958b\u304d\u300c\u958b\u767a\u8005\u5411\u3051\u30aa\u30d7\u30b7\u30e7\u30f3\u300d\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u300cUSB\u30c7\u30d0\u30c3\u30b0\u300d\u306e\u9805\u76ee\u3092\u6709\u52b9\u5316\u3057\u307e\u3059\u3002\u300cUSB\u30c7\u30d0\u30c3\u30b0\u3092\u8a31\u53ef\u3057\u307e\u3059\u304b?\u300d\u306e\u78ba\u8a8d\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u305f\u3089\u3001\u300cOK\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002<\/li>\n<li>\u7d9a\u3044\u3066\u300c\u30d0\u30b0\u30ec\u30dd\u30fc\u30c8\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002<\/li>\n<li>\u300c\u5bfe\u8a71\u578b\u30ec\u30dd\u30fc\u30c8\u300d\u3092\u9078\u629e\u3057\u300c\u30ec\u30dd\u30fc\u30c8\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\uff08\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u6307\u793a\u304c\u3042\u308b\u5834\u5408\u306f\u300c\u5b8c\u5168\u30ec\u30dd\u30fc\u30c8\u300d\u3092\u9078\u629e\u3057\u3001\u300c\u30ec\u30dd\u30fc\u30c8\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\uff09\u3002<\/li>\n<li>\u3057\u3070\u3089\u304f\u5f85\u3064\u3068\u3001Android\u901a\u77e5\u6b04\u306b\u300c\u30d0\u30b0\u30ec\u30dd\u30fc\u30c8\u306e\u8a18\u9332\u5b8c\u4e86\u300d\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u8868\u793a\u3055\u308c\u306a\u3044\u5834\u5408\u306f\u901a\u77e5\u6b04\u304b\u3089\u63a2\u3057\u307e\u3059\uff09\u3002<\/li>\n<li>\u6ce8\u610f\u4e8b\u9805\u304c\u8868\u793a\u3055\u308c\u308b\u5834\u5408\u306f\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u300cOK\u300d\u3092\u30bf\u30c3\u30d7\u3057\u307e\u3059\u3002<\/li>\n<li>\u751f\u6210\u3055\u308c\u305fzip\u30d5\u30a1\u30a4\u30eb\u3092Android\u306e\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u5171\u6709\u3057\u307e\u3059\u3002\u306a\u304a\u901a\u5e38\u3001zip\u30d5\u30a1\u30a4\u30eb\u306f20MB\u4ee5\u4e0a\u306e\u5bb9\u91cf\u304c\u3042\u308b\u3088\u3046\u3067\u3059\u3002<\/li>\n<li>\u53d6\u5f97\u3057\u305fzip\u30d5\u30a1\u30a4\u30eb\u3092<a href=\"#upload\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/a>\u3088\u308a\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/li>\n<li><b>Samsung\u88fd\u30c7\u30d0\u30a4\u30b9<\/b><br \/>\n  <a href=\"https:\/\/www.manageengine.com\/mobile-device-management\/how-to\/mdm-android-devices-bug-report.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\n  <\/li>\n<\/ul>\n<h4 id=\"#console\">\u30b3\u30f3\u30bd\u30fc\u30eb\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5<\/h4>\n<h5 id=\"har\">HAR\u30d5\u30a1\u30a4\u30eb<\/h5>\n<p><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/?p=857\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br \/>\n&nbsp;<\/p>\n<hr>\n<h5 id=\"console_log\">\u30b3\u30f3\u30bd\u30fc\u30eb\u30ed\u30b0<\/h5>\n<p><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=4102\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4 id=\"upload\">\u53d6\u5f97\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/h4>\n<h5>\u901a\u5e38\u306e\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/h5>\n<div class=\"attention\" id=\"request_id\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306e\u969b\u306e\u304a\u9858\u3044\uff08\u30ea\u30af\u30a8\u30b9\u30c8ID\u3068\u306f\uff09<\/b><br \/>\n  \u30ea\u30af\u30a8\u30b9\u30c8ID\uff08\u304a\u554f\u3044\u5408\u308f\u305b\u756a\u53f7\uff09\u3068\u306f\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u9001\u4fe1\u5f8c\u306e\u8fd4\u4fe1\u30e1\u30fc\u30eb\u306e\u30bf\u30a4\u30c8\u30eb\u306b\u542b\u307e\u308c\u308b\u3001<span style=\"text-decoration: underline\">#\u304b\u3089\u59cb\u307e\u308b\u6570\u5b576\u6841\u306e\u756a\u53f7<\/span>\u300d\u306e\u3053\u3068\u3067\u3059\u3002<br \/>\n\u306a\u304a\u3001\u30ea\u30af\u30a8\u30b9\u30c8ID\u304c\u4e0d\u660e\u306e\u5834\u5408\u306f\u300120221014\u306e\u3088\u3046\u306b\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5e74\u6708\u65e5\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\n<\/div>\n<ol>\n<li><a href=\"https:\/\/www.webfile.jp\/zohojapan\/up.php?i=4880&amp;s=7aa0cca7adda37dc2fb3\" target=\"_blank\" rel=\"noopener noreferrer\">\u30be\u30fc\u30db\u30fc\u30b8\u30e3\u30d1\u30f3\u4fdd\u5b88\u30b5\u30dd\u30fc\u30c8 Webfile<\/a>\u306b\u30a2\u30af\u30bb\u30b9\u3057\u307e\u3059\u3002\n<\/li>\n<li>\u300c\u30d5\u30a1\u30a4\u30eb\u8ffd\u52a0\u300d\u30dc\u30bf\u30f3\u3088\u308a\u30d5\u30a1\u30a4\u30eb\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002<\/li>\n<li>\u300c\u5dee\u51fa\u4eba\u5b9b\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u300d\u6b04\u306b <b><a href=\"#request_id\">\u30ea\u30af\u30a8\u30b9\u30c8ID<\/a><\/b> \u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>[\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9]\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u5b8c\u4e86\u3057\u307e\u3059\u3002<br \/>\n  \u203b webfile.jp \u3078\u306e\u30d5\u30a1\u30a4\u30eb\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u8a31\u53ef\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u306a\u304a\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u306e\u5b9f\u884c\u304c\u96e3\u3057\u3044\u3088\u3046\u306a\u5834\u5408\u306f\u3001\u304a\u5ba2\u69d8\u3067\u3054\u5229\u7528\u53ef\u80fd\u306a\u30d5\u30a1\u30a4\u30eb\u5171\u6709\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304d\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u30ea\u30f3\u30af\u3092\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u304a\u9001\u308a\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5f8c\u3001<b>\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u3054\u8fd4\u4fe1\u304f\u3060\u3055\u3044<\/b>\u3002\u8fd4\u4fe1\u306b\u3066\u30ed\u30b0\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u305f\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u304a\u77e5\u3089\u305b\u3044\u305f\u3060\u304f\u3068\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<br \/>\n  \u203b WebFile\u3078\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306e\u307f\u3092\u5b9f\u884c\u3044\u305f\u3060\u3044\u305f\u5834\u5408\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u30ed\u30b0\u3092\u78ba\u8a8d\u3044\u305f\u3057\u304b\u306d\u308b\u5834\u5408\u304c\u3054\u3056\u3044\u307e\u3059\u3002\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5f8c\u306f\u5fc5\u305a\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u8fd4\u4fe1\u306b\u3066\u304a\u77e5\u3089\u305b\u304f\u3060\u3055\u3044\u3002<br \/>\n  <img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/EC_log_upload-600x524.png\" loading=\"eager\" alt=\"\" width=\"600\" height=\"524\" class=\"alignnone size-medium wp-image-4884\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/EC_log_upload-600x524.png 600w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/EC_log_upload-1024x895.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/EC_log_upload-768x671.png 768w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/EC_log_upload.png 1095w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<hr>\n<h5>Bonitas\u3092\u5229\u7528\u3059\u308b\u5834\u5408\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5<\/h5>\n<p>\u4e0a\u8a18\u306e\u30ed\u30b0\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3044\u305f\u3060\u3051\u305a\u3001\u304b\u3064\u304a\u5ba2\u69d8\u3067\u3054\u5229\u7528\u53ef\u80fd\u306a\u30d5\u30a1\u30a4\u30eb\u5171\u6709\u30b5\u30fc\u30d3\u30b9\u304c\u306a\u3044\u5834\u5408\u3001Zoho\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8\u3067\u3042\u308b\u300cBonitas\u300d\u3092\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n<ol>\n<li>\uff3b<a href=\"https:\/\/bonitas.zohocorp.com\/#to=jp-support@zohocorp.com&type=debug\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30b5\u30a4\u30c8\uff08Bonitas\uff09<\/a>\uff3d\u306b\u30a2\u30af\u30bb\u30b9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u30d5\u30a9\u30fc\u30e0\u306b\u4ee5\u4e0b\u306e\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002\n<ul>\n<li>Ticket - Id\uff1a\u304a\u554f\u3044\u5408\u308f\u305b\u30e1\u30fc\u30eb\u4ef6\u540d\u306b\u8a18\u8f09\u306e\u30ea\u30af\u30a8\u30b9\u30c8ID\uff086\uff5e7\u6841\u306e\u6570\u5b57\uff09\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>Your Email Address\uff1a\u304a\u5ba2\u69d8\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\uff3b+Add Files\uff3d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u30d5\u30a1\u30a4\u30eb\u3092\u9078\u629e\u3057\u307e\u3059\u3002(upload\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u307e\u3067Status\u306f0%\u306e\u307e\u307e\u3067\u3059\uff09<br \/>\n  <img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/bonitas-558x600.png\" loading=\"eager\" alt=\"\" width=\"558\" height=\"600\" class=\"alignnone size-medium wp-image-4887\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/bonitas-558x600.png 558w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/bonitas.png 768w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><\/p>\n<div class=\"point\">\n  Log analysis\u3001Debugging\u3001Migration \u306e3\u3064\u306e\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u306f\u300cDebugging\u300d\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u9078\u629e\u304c\u7570\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u30d5\u30a1\u30a4\u30eb\u306e\u53d7\u9818\u307e\u3067\u901a\u5e38\u3088\u308a\u3082\u6642\u9593\u3092\u8981\u3057\u307e\u3059\u3002<br \/>\n  <img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/FileUploadForm_02.png\" loading=\"eager\" alt=\"\" width=\"586\" height=\"132\" class=\"alignnone size-medium wp-image-4886\" \/>\n  <\/div>\n<\/li>\n<li>\uff3bUpload\uff3d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u3002<br \/>\n  \u203b bonitas.zohocorp.com \u3078\u306e\u30d5\u30a1\u30a4\u30eb\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3092\u8a31\u53ef\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u5b8c\u4e86\u5f8c\u3001<span style=\"text-decoration: underline;\">\uff3bFile Name : \uff3d\u306b\u8868\u793a\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u540d\u3092\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306b\u5fc5\u305a\u3054\u8fd4\u4fe1\u304f\u3060\u3055\u3044\u3002<\/span><br \/>\n  \u8fd4\u4fe1\u306b\u3066\u30ed\u30b0\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u305f\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u304a\u77e5\u3089\u305b\u3044\u305f\u3060\u304f\u3068\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3054\u9023\u7d61\u3044\u305f\u3060\u304f\u307e\u3067\u8abf\u67fb\u304c\u958b\u59cb\u3055\u308c\u306a\u3044\u5834\u5408\u304c\u3054\u3056\u3044\u307e\u3059\u306e\u3067\u3001\u5fc5\u305a\u304a\u77e5\u3089\u305b\u304f\u3060\u3055\u3044\u3002<br \/>\n  <img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/file-name-600x129.jpg\" loading=\"eager\" alt=\"\" width=\"600\" height=\"129\" class=\"alignnone size-medium wp-image-4885\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/file-name-600x129.jpg 600w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/file-name-768x165.jpg 768w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/file-name.jpg 1003w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<hr>\n<h5 id=\"agentupload_details\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30c3\u30d7\u30ed\u30fc\u30c0\u30fc\u304b\u3089\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u65b9\u6cd5<\/h5>\n<div class=\"attention\">\u3053\u306e\u624b\u9806\u3092\u5b9f\u884c\u3059\u308b\u3068\u3001\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u306f\u65e5\u672c\u6cd5\u4eba\u306e\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u306b\u306f\u5c4a\u304b\u305a\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u672c\u793e\u306e\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<br \/>\n  \u30b0\u30ed\u30fc\u30d0\u30eb\u672c\u793e\u306b\u9001\u4fe1\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u306e\u78ba\u8a8d\u304a\u3088\u3073\u65e5\u672c\u3078\u306e\u5171\u6709\u306b\u306f\u6982\u306d2\u55b6\u696d\u65e5\u306e\u6642\u9593\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u6642\u9593\u7684\u306a\u4f59\u88d5\u304c\u3042\u308b\u5834\u5408\u306e\u307f\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3054\u5229\u7528\u306b\u306a\u308b\u524d\u306b\u3001\u65e5\u672c\u6cd5\u4eba\u306e\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/div>\n<ol>\n<li>\u30c8\u30ec\u30a4\u30a2\u30a4\u30b3\u30f3\u3092\u53f3\u30af\u30ea\u30c3\u30af \u2192\u300cUEMS Agent Details\u300d\u2192\u300cAgent Troubleshoot\u300d\u2192\u300cUpload Logs\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<br \/>\n      <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806-600x412.png\" loading=\"eager\" alt=\"\" width=\"600\" height=\"412\" class=\"alignnone size-medium wp-image-5189\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806-600x412.png 600w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806-1024x703.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806-768x527.png 768w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806-1536x1054.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/wp-content\/uploads\/sites\/25\/2020\/12\/73a68a475ee3b7af5ced442979832806.png 1711w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/li>\n<li>\u30a2\u30c3\u30d7\u30ed\u30fc\u30c0\u30fc\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u5de6\u4e0a\u306e\u300c\u30ed\u30b0\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u2026\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>\u901a\u77e5\u9001\u4fe1\u5148\u3068\u306a\u308b\u7ba1\u7406\u8005\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3001\u554f\u984c\u306e\u5185\u5bb9\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>\u554f\u984c\u306e\u7a2e\u985e\u3092\u4ee5\u4e0b\u304b\u3089\u9078\u629e\u3057\u307e\u3059\u3002<br \/>\n<tbody>\n<table class=\"table\">\n<tr>\n<th>\u8868\u793a\u3055\u308c\u308b\u9805\u76ee\u540d<\/th>\n<th>\u5185\u5bb9<\/th>\n<\/tr>\n<tr>\n<th>Agent Communication Failure<\/th>\n<td>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u901a\u4fe1\u306b\u95a2\u3059\u308b\u554f\u984c<\/td>\n<\/tr>\n<tr>\n<th>Agent Upgradation Failure<\/th>\n<td>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u66f4\u65b0\u306b\u95a2\u3059\u308b\u554f\u984c<\/td>\n<\/tr>\n<tr>\n<th>Configuration Deployment Failure<\/th>\n<td>\u69cb\u6210\u306e\u914d\u5e03\u5931\u6557<\/td>\n<\/tr>\n<tr>\n<th>Patch Deployment Failure<\/th>\n<td>\u30d1\u30c3\u30c1\u914d\u5e03\u5931\u6557<\/td>\n<\/tr>\n<tr>\n<th>Unable To Take Remote Control<\/th>\n<td>\u30ea\u30e2\u30fc\u30c8\u5236\u5fa1\u304c\u5b9f\u884c\u3067\u304d\u306a\u3044<\/td>\n<\/tr>\n<tr>\n<th>Osd Related Issue<\/th>\n<td>OS\u914d\u5e03\u306b\u95a2\u3059\u308b\u554f\u984c<\/td>\n<\/tr>\n<tr>\n<th>Configuration Related Issue<\/th>\n<td>\u69cb\u6210\u306b\u95a2\u3059\u308b\u554f\u984c<\/td>\n<\/tr>\n<tr>\n<th>Patch Related Issue<\/th>\n<td>\u30d1\u30c3\u30c1\u306b\u95a2\u3059\u308b\u554f\u984c<\/td>\n<\/tr>\n<\/table>\n<\/tbody>\n<\/ol>\n<p>\u4ee5\u4e0a\u304c\u3001Endpoint Central Cloud\u306b\u95a2\u3059\u308b\u30ed\u30b0\u53d6\u5f97\u65b9\u6cd5\u3001\u306a\u3089\u3073\u306b\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u304f\u969b\u306b\u5fc5\u8981\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308bEndpoint Central Cloud\u306b\u95a2\u9023\u3057\u305f\u30ed\u30b0\u306e\u53d6\u5f97\u65b9\u6cd5\u3001\u306a\u3089\u3073\u306b\u30a2\u30c3\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/?p=225\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":72,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[6,4],"tags":[119,111,112,118,117,120],"class_list":["post-225","post","type-post","status-publish","format-standard","hentry","category-06troubleshoot","category-02faqs","tag-119","tag-111","tag-112","tag-118","tag-117","tag-120"],"modified_by":"seiji","_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=\/wp\/v2\/posts\/225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=\/wp\/v2\/users\/72"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=225"}],"version-history":[{"count":44,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=\/wp\/v2\/posts\/225\/revisions"}],"predecessor-version":[{"id":6045,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=\/wp\/v2\/posts\/225\/revisions\/6045"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/Endpoint_Central_Cloud\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}