{"id":1012,"date":"2014-01-24T09:00:00","date_gmt":"2014-01-24T00:00:00","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1012"},"modified":"2025-01-07T16:38:55","modified_gmt":"2025-01-07T07:38:55","slug":"%e8%87%aa%e5%8b%95%e7%9a%84%e3%81%ab%e3%83%aa%e3%82%af%e3%82%a8%e3%82%b9%e3%83%88%e3%81%ae%e5%84%aa%e5%85%88%e5%ba%a6%e3%82%92%e8%a8%ad%e5%ae%9a%e3%81%95%e3%81%9b%e3%82%8b%e3%81%93%e3%81%a8%e3%81%af","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1012","title":{"rendered":"\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u512a\u5148\u5ea6\u3092\u81ea\u52d5\u3067\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304b\uff1f"},"content":{"rendered":"<h2>\u8cea\u554f<\/h2>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u512a\u5148\u5ea6\u3092\u81ea\u52d5\u3067\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304b\uff1f<br \/>\n\u307e\u305f\u3001\u81ea\u52d5\u8a2d\u5b9a\u306e\u52d5\u4f5c\u306b\u3064\u3044\u3066\u3082\u77e5\u308a\u305f\u3044\u3067\u3059\u3002<\/p>\n<h2>\u56de\u7b54<\/h2>\n<p>\uff3b\u7ba1\u7406\uff3d\u2192\uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d\u2192\uff3b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\uff3d\u2192\uff3b\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\uff3d\u306b\u3066\u3001<br \/>\n\u300c\u30a4\u30f3\u30d1\u30af\u30c8\u300d\u3068\u300c\u7dca\u6025\u5ea6\u300d\u3092\u3082\u3068\u306b\u3001\u512a\u5148\u5ea6\u3092\u81ea\u52d5\u3067\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"point\">\n<p>\u512a\u5148\u5ea6\u304a\u3088\u3073\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306b\u95a2\u3059\u308b\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u3001\u4ee5\u4e0b\u306e\u30da\u30fc\u30b8\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<br \/>\n\u30fb<a href=\"https:\/\/servicedeskplus.helpdocsonline.com\/configuring-priority.html\" target=\"_blank\" rel=\"noopener\">\u512a\u5148\u5ea6<\/a><br \/>\n\u30fb<a href=\"https:\/\/servicedeskplus.helpdocsonline.com\/priority_matrix\" target=\"_blank\" rel=\"noopener\">\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9<\/a><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix.png\"><img loading=\"lazy\" decoding=\"async\" class=\"waku alignnone wp-image-10358 size-large\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix-1024x383.png\" alt=\"\" width=\"1024\" height=\"383\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix-1024x383.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix-300x112.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix-768x287.png 768w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix-1536x574.png 1536w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/priority_matrix-2048x765.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4>\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u306e\u6319\u52d5<\/h4>\n<p>\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u8a2d\u5b9a\u753b\u9762\u306b\u306f\u3001\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u5b9f\u88c5\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u3092\u6709\u52b9\u5316\uff0f\u7121\u52b9\u5316\u3057\u305f\u969b\u306e\u6319\u52d5\u306b\u3064\u3044\u3066\u4ee5\u4e0b\u306b\u8a18\u8f09\u3057\u307e\u3059\u3002<\/p>\n<h6>\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u3092\u6709\u52b9\u5316\u3057\u305f\u5834\u5408<\/h6>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8d77\u7968\u6642\u306b\u3001\u300c\u30a4\u30f3\u30d1\u30af\u30c8\u300d\u3068\u300c\u7dca\u6025\u5ea6\u300d\u306b\u3082\u3068\u3065\u304d\u300c\u512a\u5148\u5ea6\u300d\u304c\u81ea\u52d5\u3067\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u300c\u512a\u5148\u5ea6\u300d\u304c\u81ea\u52d5\u8a2d\u5b9a\u3055\u308c\u305f\u5f8c\u3082\u3001\u8d77\u7968\u753b\u9762\u304a\u3088\u3073\u8d77\u7968\u5f8c\u306e\u7de8\u96c6\u753b\u9762\u304b\u3089\u624b\u52d5\u3067\u5909\u66f4\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6>\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u3092\u7121\u52b9\u5316\u3057\u305f\u5834\u5408<\/h6>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8d77\u7968\u6642\u306b\u3001\u300c\u30a4\u30f3\u30d1\u30af\u30c8\u300d\u3068\u300c\u7dca\u6025\u5ea6\u300d\u306b\u3082\u3068\u3065\u304d\u300c\u512a\u5148\u5ea6\u300d\u304c\u81ea\u52d5\u3067\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u300c\u512a\u5148\u5ea6\u300d\u306f\u56fa\u5b9a\u3055\u308c\u3001\u624b\u52d5\u3067\u5909\u66f4\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u3068\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u95a2\u4fc2<\/h4>\n<p><a href=\"https:\/\/servicedeskplus.helpdocsonline.com\/configuring-business-rules-2\" target=\"_blank\" rel=\"noopener\">\u696d\u52d9\u30eb\u30fc\u30eb<\/a>\u3092\u4f7f\u7528\u3057\u3066\u3001\u6307\u5b9a\u3057\u305f\u6761\u4ef6\u306b\u3082\u3068\u3065\u304d\u300c\u512a\u5148\u5ea6\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u81ea\u52d5\u66f4\u65b0\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u8a2d\u5b9a\u753b\u9762\u306b\u306f\u3001\uff3b\u30eb\u30fc\u30eb\u306e\u5024\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u4e0a\u66f8\u304d\u3059\u308b\uff3d\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u5b9f\u88c5\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u95a2\u4fc2\u6027\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<div class=\"point\">\n<p>\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u3068\u696d\u52d9\u30eb\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u300c\u512a\u5148\u5ea6\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u66f4\u65b0\u3092\u5834\u5408\u5206\u3051\u3059\u308b\u969b\u306f\u3001<br \/>\n\u7279\u5b9a\u306e\u5834\u5408\u306b\u306e\u307f\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u66f4\u65b0\u3055\u308c\u308b\u3088\u3046\u3001\u305d\u306e\u4ed6\u306e\u6761\u4ef6\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u696d\u52d9\u30eb\u30fc\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3092\u63a8\u5968\u3057\u307e\u3059\u3002<\/p>\n<\/div>\n<h6>\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u6709\u52b9\u5316 \u00d7 \u696d\u52d9\u30eb\u30fc\u30eb\u300c\u30eb\u30fc\u30eb\u306e\u5024\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u4e0a\u66f8\u304d\u3059\u308b\u300d\u6709\u52b9\u5316<\/h6>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8d77\u7968\u6642\u306e\u753b\u9762\u3067\u306f\u3001\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306b\u3082\u3068\u3065\u3044\u3066\u300c\u512a\u5148\u5ea6\u300d\u304c\u81ea\u52d5\u3067\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8d77\u7968\u5f8c\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u3067\u6307\u5b9a\u3057\u305f\u300c\u512a\u5148\u5ea6\u300d\u306e\u5024\u306b\u3082\u3068\u3065\u3044\u3066\u66f4\u65b0\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u305d\u306e\u5f8c\u3001\u7de8\u96c6\u753b\u9762\u304b\u3089\u300c\u512a\u5148\u5ea6\u300d\u3092\u66f4\u65b0\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6>\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u6709\u52b9\u5316 \u00d7 \u696d\u52d9\u30eb\u30fc\u30eb\u300c\u30eb\u30fc\u30eb\u306e\u5024\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u4e0a\u66f8\u304d\u3059\u308b\u300d\u7121\u52b9\u5316<\/h6>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8d77\u7968\u6642\u306e\u753b\u9762\u3067\u306f\u3001\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306b\u3082\u3068\u3065\u3044\u3066\u300c\u512a\u5148\u5ea6\u300d\u304c\u81ea\u52d5\u3067\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306b\u3082\u3068\u3065\u3044\u305f\u300c\u512a\u5148\u5ea6\u300d\u306e\u5024\u3067\u8d77\u7968\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u305d\u306e\u5f8c\u3001\u7de8\u96c6\u753b\u9762\u304b\u3089\u300c\u512a\u5148\u5ea6\u300d\u3092\u66f4\u65b0\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6>\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u7121\u52b9\u5316 \u00d7 \u696d\u52d9\u30eb\u30fc\u30eb\u300c\u30eb\u30fc\u30eb\u306e\u5024\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u4e0a\u66f8\u304d\u3059\u308b\u300d\u6709\u52b9\u5316<\/h6>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8d77\u7968\u6642\u306e\u753b\u9762\u3067\u306f\u3001\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306b\u3082\u3068\u3065\u3044\u3066\u300c\u512a\u5148\u5ea6\u300d\u304c\u81ea\u52d5\u3067\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306b\u3082\u3068\u3065\u3044\u305f\u300c\u512a\u5148\u5ea6\u300d\u306e\u5024\u3067\u8d77\u7968\u3055\u308c\u3001\u300c\u512a\u5148\u5ea6\u300d\u3092\u7de8\u96c6\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6>\u300c\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u306e\u4e0a\u66f8\u304d\u3092\u8a31\u53ef\u300d\u7121\u52b9\u5316 \u00d7 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