{"id":1107,"date":"2014-01-24T09:00:00","date_gmt":"2014-01-24T00:00:00","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1107"},"modified":"2024-01-30T11:25:39","modified_gmt":"2024-01-30T02:25:39","slug":"%e3%81%82%e3%82%8b%e3%82%b5%e3%83%bc%e3%83%90%e3%81%8b%e3%82%89%e3%80%81%e5%88%a5%e3%81%ae%e3%82%b5%e3%83%bc%e3%83%90%e3%81%abservicedesk-plus%e3%82%92%e7%a7%bb%e8%a1%8c%e3%81%99%e3%82%8b%e3%81%ab","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1107","title":{"rendered":"\u65b0\u30b5\u30fc\u30d0\u30fc\u306bServiceDesk Plus\u3092\u79fb\u884c\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<h5>\u8cea\u554f<\/h5>\n<p>\u73fe\u5728\u306e\u30b5\u30fc\u30d0\u30fc\u304b\u3089\u3001\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\u306b\u30c7\u30fc\u30bf\u3092\u79fb\u884c\u3059\u308b\u65b9\u6cd5\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5>\u56de\u7b54<\/h5>\n<p>\u73fe\u5728\u306e\u30b5\u30fc\u30d0\u30fc\u304b\u3089\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\u306b\u30c7\u30fc\u30bf\u3092\u79fb\u884c\u3059\u308b\u65b9\u6cd5\u306f\u3001<br \/>\n\u5927\u304d\u304f\u5206\u3051\u30664\u30b9\u30c6\u30c3\u30d7\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"#step1\"><strong>\u30b9\u30c6\u30c3\u30d71<\/strong><\/a>\uff1a\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u73fe\u5728\u7a3c\u50cd\u4e2d\u306e\u30b5\u30fc\u30d0\u30fc\uff08\u4ee5\u5f8c\u3001\u672c\u756a\u74b0\u5883\uff09\u306eServiceDesk Plus\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u3002<\/p>\n<p><a href=\"#step2\"><strong>\u30b9\u30c6\u30c3\u30d72<\/strong><\/a>\uff1a\u672c\u756a\u74b0\u5883\u306eServiceDesk Plus\u3067\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u53d6\u5f97\u3059\u308b\u3002<\/p>\n<p><a href=\"#step3\"><strong>\u30b9\u30c6\u30c3\u30d73<\/strong><\/a>\uff1a\u79fb\u884c\u5148\u306e\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\uff08\u4ee5\u5f8c\u3001\u65b0\u898f\u74b0\u5883\uff09\u306bServiceDesk Plus\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3059\u308b\u3002<\/p>\n<p><a href=\"#step4\"><strong>\u30b9\u30c6\u30c3\u30d74<\/strong><\/a>\uff1a\u65b0\u898f\u74b0\u5883\u306b\u672c\u756a\u74b0\u5883\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u30ea\u30b9\u30c8\u30a2\u3059\u308b\u3002<\/p>\n<h5>\u8a73\u7d30\u624b\u9806<\/h5>\n<p>\u4ee5\u4e0b\u306b\u8a73\u7d30\u306a\u624b\u9806\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h6 id=\"step1\">\u30b9\u30c6\u30c3\u30d71\uff1a\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u73fe\u5728\u7a3c\u50cd\u4e2d\u306e\u30b5\u30fc\u30d0\u30fc\uff08\u4ee5\u5f8c\u3001\u672c\u756a\u74b0\u5883\uff09\u306eServiceDesk Plus\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u3002<\/h6>\n<ol>\n<li>\u00a0ServiceDesk Plus\u3092\u30b7\u30e3\u30c3\u30c8\u30c0\u30a6\u30f3\u3057\u307e\u3059\u3002<\/li>\n<li>\u5fc5\u8981\u3067\u3042\u308c\u3070\u3001ServiceDesk Plus\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u307e\u3059\u3002\n<div class=\"point\">\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u624b\u9806\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u306f\u300c<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=424\" target=\"_blank\" rel=\"noopener\">\u65e5\u672c\u8a9e\u7248\u6700\u65b0\u30d3\u30eb\u30c9\u3078\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306e\u6d41\u308c\u306b\u3064\u3044\u3066<\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/div>\n<div class=\"attention\">\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u8907\u6570\u56de\u884c\u3046\u5834\u5408\u3001\u6bce\u56de\u8d77\u52d5\u3068\u30b7\u30e3\u30c3\u30c8\u30c0\u30a6\u30f3\u3092\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br \/>\n\u307e\u305f\u3001\u6bce\u56de\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306e\u524d\u306b\u5fc5\u305a\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u53d6\u5f97\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/div>\n<\/li>\n<\/ol>\n<h6 id=\"step2\">\u30b9\u30c6\u30c3\u30d72\uff1a\u672c\u756a\u74b0\u5883\u306eServiceDesk Plus\u3067\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u53d6\u5f97\u3059\u308b\u3002<\/h6>\n<ol>\n<li>\u00a0\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001ManageEngine ServiceDesk Plus\u3092\u4e00\u5ea6\u8d77\u52d5\u3057\u3001\u30b7\u30e3\u30c3\u30c8\u30c0\u30a6\u30f3\u3057\u307e\u3059\u3002<\/li>\n<li>\u00a0\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3001\uff1c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff1e\\ManageEngine\\ServiceDesk\\bin\u306b\u79fb\u52d5\u3057\u3001<br \/>\n\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<\/p>\n<blockquote><p>\u30b3\u30de\u30f3\u30c9\u4f8b\uff1a<br \/>\ncmd&gt; cd \uff1c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff1e\\ManageEngine\\ServiceDesk\\bin<br \/>\ncmd&gt; backupData.bat<\/p><\/blockquote>\n<div class=\"point\">\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u306f\u300c<a href=\"https:\/\/servicedeskplus.helpdocsonline.com\/back-up-servicedesk-plus\" target=\"_blank\" rel=\"noopener\">\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u624b\u9806<\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/div>\n<\/li>\n<li>\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u304c\u5b8c\u4e86\u3059\u308b\u3068\u3001\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a1\u30a4\u30eb\u304c\u3001ServiceDesk Plus\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a9\u30eb\u30c0\u306b\u4f5c\u6210\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ol>\n<h6 id=\"step3\">\u30b9\u30c6\u30c3\u30d73\uff1a\u79fb\u884c\u5148\u306e\u65b0\u898f\u30b5\u30fc\u30d0\u30fc\uff08\u4ee5\u5f8c\u3001\u65b0\u898f\u74b0\u5883\uff09\u306bServiceDesk Plus\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3059\u308b\u3002<\/h6>\n<ol>\n<li>\u00a0\u65b0\u898f\u74b0\u5883\u306b\u672c\u756a\u74b0\u5883\u3068<span class=\"highlight\">\u540c\u3058\u30d3\u30eb\u30c9<\/span>\u306eServiceDesk Plus\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\u3002\n<div class=\"point\">\u672c\u756a\u74b0\u5883\u3068\u540c\u3058\u30d3\u30eb\u30c9\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30e9\u30fc\u3092\u304a\u6301\u3061\u3067\u306a\u3044\u5834\u5408\u3001\u300c<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=5614\" target=\"_blank\" rel=\"noopener\">\u6280\u8853\u30b5\u30dd\u30fc\u30c8<\/a>\u300d\u3078\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/div>\n<\/li>\n<\/ol>\n<h6 id=\"step4\">\u30b9\u30c6\u30c3\u30d74\uff1a\u65b0\u898f\u74b0\u5883\u306b\u672c\u756a\u74b0\u5883\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u30ea\u30b9\u30c8\u30a2\u3059\u308b\u3002<\/h6>\n<ol>\n<li>\u65b0\u898f\u74b0\u5883\u306eServiceDesk Plus\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306b\u3001\u672c\u756a\u74b0\u5883\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a9\u30eb\u30c0\u3092\u30b3\u30d4\u30fc\u3057\u307e\u3059\u3002<\/li>\n<li>\u00a0\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30c7\u30fc\u30bf\u3092\u30ea\u30b9\u30c8\u30a2\u3059\u308b\u306b\u306f\u3001\uff1c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff1e\\ManageEngine\\ServiceDesk\\bin\u306b\u79fb\u52d5\u3057\u3001\u30ea\u30b9\u30c8\u30a2\u30b3\u30de\u30f3\u30c9\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<br \/>\n\u30ea\u30b9\u30c8\u30a2\u306e\u9014\u4e2d\u3001\u30b3\u30d4\u30fc\u3057\u305f\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a1\u30a4\u30eb\u3092\u9078\u629e\u3057\u3066\u6b21\u306b\u9032\u307f\u307e\u3059\u3002<\/p>\n<blockquote><p>\u30b3\u30de\u30f3\u30c9\u4f8b\uff1a<br \/>\ncmd&gt; cd \uff1c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff1e\\ManageEngine\\ServiceDesk\\bin<br \/>\ncmd&gt; restoreData.bat<\/p><\/blockquote>\n<div class=\"attention\">ServiceDesk Plus\u306e\u30ea\u30b9\u30c8\u30a2\u3092\u5b9f\u884c\u3059\u308b\u969b\u3001\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u53d6\u5f97\u3057\u305f\u30d3\u30eb\u30c9\u3068\u3001<br \/>\n\u30ea\u30b9\u30c8\u30a2\u5148\u306e\u30d3\u30eb\u30c9\u304c\u4e00\u81f4\u3057\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u4f8b\u3048\u3070\u3001<span class=\"highlight\">\u30d3\u30eb\u30c914201<\/span>\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30c7\u30fc\u30bf\u306f\u3001<span class=\"highlight\">\u540c\u3058\u30d3\u30eb\u30c914201<\/span>\u306b\u306e\u307f\u30ea\u30b9\u30c8\u30a2\u3067\u304d\u307e\u3059\u3002<\/div>\n<div class=\"point\">\u30ea\u30b9\u30c8\u30a2\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u306f\u300c<a href=\"https:\/\/servicedeskplus.helpdocsonline.com\/restore-process\" target=\"_blank\" rel=\"noopener\">\u30ea\u30b9\u30c8\u30a2\u624b\u9806<\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/div>\n<\/li>\n<li>\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\u306b\u30c7\u30fc\u30bf\u3092\u30ea\u30b9\u30c8\u30a2\u3057\u305f\u3089\u3001ServiceDesk Plus\u3092\u8d77\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\u00a0\u65b0\u898f\u74b0\u5883\u306eServiceDesk Plus\u306b\u3001\u672c\u756a\u74b0\u5883\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u9069\u7528\u3057\u307e\u3059\u3002\n<div class=\"attention\">AMS\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u767a\u884c\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u901a\u5e38\u30e9\u30a4\u30bb\u30f3\u30b9\u3068AMS\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u4e21\u65b9\u3092\u9069\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/div>\n<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d&gt;\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d&gt;\uff3b\u30dd\u30fc\u30bf\u30eb\u8a73\u7d30\u8a2d\u5b9a\uff3d\u304b\u3089\u3001\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\u540d\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<div class=\"point\">\u30d3\u30eb\u30c9\u756a\u53f7\u306e\u78ba\u8a8d\u65b9\u6cd5<br \/>\n\u30fb\u753b\u9762\u53f3\u4e0a\u306e\uff3b\u30d8\u30eb\u30d7\uff3d\u30a2\u30a4\u30b3\u30f3 &gt;\uff3b\u8a73\u7d30\uff3d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3002<br \/>\n\u30fb\uff1c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff1eManageEngine\\ServiceDesk\\conf\u306e\u300cbuildInfo.xml\u300d \u30d5\u30a1\u30a4\u30eb\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/div>\n<p>\u203b\u4ee5\u4e0b\u306e\u30ca\u30ec\u30c3\u30b8\u3082\u3042\u308f\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br \/>\n<strong>\u300c<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=2058\" target=\"_blank\" rel=\"noopener\">\u30b5\u30fc\u30d0\u30fc\u306e\u8a2d\u7f6e\u5834\u6240\u3092\u5909\u66f4\u3059\u308b\u5834\u5408\u306e\u78ba\u8a8d\u9805\u76ee<\/a>\u300d<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8cea\u554f \u73fe\u5728\u306e\u30b5\u30fc\u30d0\u30fc\u304b\u3089\u3001\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\u306b\u30c7\u30fc\u30bf\u3092\u79fb\u884c\u3059\u308b\u65b9\u6cd5\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002 \u56de\u7b54 \u73fe\u5728\u306e\u30b5\u30fc\u30d0\u30fc\u304b\u3089\u65b0\u3057\u3044\u30b5\u30fc\u30d0\u30fc\u306b\u30c7\u30fc\u30bf\u3092\u79fb\u884c\u3059\u308b\u65b9\u6cd5\u306f\u3001 \u5927\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1107\" 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