{"id":1586,"date":"2014-08-01T11:17:46","date_gmt":"2014-08-01T02:17:46","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1586"},"modified":"2020-05-21T16:49:06","modified_gmt":"2020-05-21T07:49:06","slug":"%e3%82%a2%e3%83%83%e3%83%97%e3%82%b0%e3%83%ac%e3%83%bc%e3%83%89%e3%81%ab%e5%a4%b1%e6%95%97%e3%81%97%e3%81%9f%e5%a0%b4%e5%90%88","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1586","title":{"rendered":"\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u5931\u6557\u3057\u305f\u5834\u5408"},"content":{"rendered":"

\u672c\u30ca\u30ec\u30c3\u30b8\u3067\u306f\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\/\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u5931\u6557\u3057\u305f\u6642\u306e\u5bfe\u5fdc\u65b9\u6cd5\u3092\u3054\u6848\u5185\u3057\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u300cUpgrade Process Check\u3000Please start and stop the servicedesk service once before upgrading\u300d\u306e\u5834\u5408<\/h4>\n

\u6b21\u306e\u624b\u9806\u3067\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\/\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u6210\u529f\u3059\u308b\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\uff1c\u624b\u9806\uff1e<\/p>\n

    \n
  1. SericeDesk Plus\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u305f\u30b5\u30fc\u30d0\u30fc\u4e0a\u3067\u7ba1\u7406\u8005\u6a29\u9650\u3067\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5b9f\u884c\uff08\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u30a2\u30a4\u30b3\u30f3\u3092\u53f3\u30af\u30ea\u30c3\u30af\u3057\u3066\u300c\u7ba1\u7406\u8005\u3068\u3057\u3066\u5b9f\u884c\u300d\uff09<\/li>\n
  2. \u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u4e0a\u3067\u3001<ServiceDesk Plus \u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea>\u00a5bin \u306b\u79fb\u52d5<\/li>\n
  3. \u4e0a\u8a18\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3067 run.bat \u3092\u5b9f\u884c
    \nServiceDesk Plus\u304c\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30e2\u30fc\u30c9\u3067\u8d77\u52d5\u3057\u307e\u3059\u3002<\/li>\n
  4. \u8d77\u52d5\u3092\u78ba\u8a8d\u3057\u305f\u3089\u3001\u540c\u3058\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3067 shutdown.bat \u3092\u5b9f\u884c\u3057\u3001ServiceDesk Plus\u3092\u505c\u6b62<\/li>\n
  5. \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30b7\u30e3\u30c3\u30c8\u30c0\u30a6\u30f3\u3092\u78ba\u8a8d\u5f8c\u3001 stopDb.bat \u3092\u5b9f\u884c<\/li>\n
  6. UpdateManager\u3092\u8d77\u52d5\u3057\u3066\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u884c\u3044\u307e\u3059\u3002<\/li>\n<\/ol>\n

    \u4ee5\u4e0a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

     <\/p>\n

    ServiceDesk Plus\u306e\u518d\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3092\u884c\u3046\u5834\u5408<\/h4>\n

    \u53d6\u5f97\u6e08\u307f\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30c7\u30fc\u30bf\u3092\u30ea\u30b9\u30c8\u30a2\u3057\u307e\u3059\u306e\u3067\u3001\u30a4\u30f3\u30b9\u30c8\u30fc\u30e9\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u305f\u969b\u306e\u30d3\u30eb\u30c9\u756a\u53f7\u3092\u304a\u77e5\u3089\u305b\u4e0b\u3055\u3044\u3002<\/p>\n

    <\u624b\u9806><\/p>\n

      \n
    1. \u00a0ServiceDesk Plus\u3092\u30a2\u30f3\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\u3002<\/li>\n
    2. \u00a0\u30a2\u30f3\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u5f8c\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306e\u540d\u524d\u3092\u5909\u66f4\u3057\u307e\u3059\u3002
      \n\u4f8b \"c:\\ManageEngine\\ServiceDesk Plus\"\u3092 \"c:\\ManageEngine\\ServiceDesk_OLD\"\u3078\u5909\u66f4\u3057\u307e\u3059\u3002<\/li>\n
    3. \u00a0\u4e0b\u8a18URL\u3092\u53c2\u8003\u306b\u3001ServiceDesk Plus\u3092\u518d\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u307e\u3059\u3002
      \nhttp:\/\/servicedeskplus.helpdocsonline.com\/installation<\/a><\/li>\n
    4. \u00a0\u8d77\u52d5\u3067\u304d\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304b\u3089\u3001ServiceDesk Plus\u30b5\u30fc\u30d0\u3092\u30b7\u30e3\u30c3\u30c8\u30c0\u30a6\u30f3\u3057\u307e\u3059\u3002<\/li>\n
    5. \u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30c7\u30fc\u30bf\u3092\u30ea\u30b9\u30c8\u30a2\u3057\u307e\u3059\u3002
      \n      http:\/\/servicedeskplus.helpdocsonline.com\/back-up-servicedesk-plus<\/a><\/li>\n
    6. UpdateManager\u3092\u8d77\u52d5\u3057\u3066\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u884c\u3044\u307e\u3059\u3002<\/li>\n<\/ol>\n
      trimmed\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u30c7\u30fc\u30bf\u3092\u30ea\u30b9\u30c8\u30a2\u3055\u308c\u305f\u5834\u5408\u306f\u3001\u65e7\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u304b\u3089\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u5bfe\u8c61\u5916\u306e\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3092\u65b0\u3057\u304f\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u305f\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3078\u30b3\u30d4\u30fc\u3057\u3066\u4e0b\u3055\u3044\u3002Trimmed\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u5bfe\u8c61\u5916\u306e\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306f\u4e0b\u8a18URL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002
      \n[Trimmed \u30d0\u30c3\u30af\u30a2\u30c3\u30d7\uff08\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u307f\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\uff09\u306e\u5b9f\u884c\u624b\u9806]\n      https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=596<\/a>
      \n\u4fdd\u5b58\u5148\u3092[ServiceDesk Plus \u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30c8\u30ea]\u4ee5\u5916\u3078\u5909\u66f4\u3055\u308c\u3066\u3044\u308b\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u306b\u3064\u3044\u3066\u306f\u3001\u30b3\u30d4\u30fc\u306f\u4e0d\u8981\u3067\u3059\u3002<\/div>\n

      \u4ee5\u4e0a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

       <\/p>\n

      \u518d\u5ea6\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u5931\u6557\u3057\u307e\u3057\u305f\u3089\u3001ServiceDesk Plus\u306e\u30ed\u30b0\u30d5\u30a1\u30a4\u30eb\u3092\u4fdd\u5b88\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u307e\u3067\u3054\u9001\u4ed8\u3092\u304a\u9858\u3044\u81f4\u3057\u307e\u3059\u3002
      \n[ServiceDesk Plus \u30db\u30fc\u30e0\u30c7\u30a3\u30ec\u30af\u30c8\u30ea]\\server\\default\\log\\updatemgrlog(x).tx<\/p>\n

      (x): \u6570\u5b57<\/p>\n","protected":false},"excerpt":{"rendered":"

      \u672c\u30ca\u30ec\u30c3\u30b8\u3067\u306f\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\/\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u5931\u6557\u3057\u305f\u6642\u306e\u5bfe\u5fdc\u65b9\u6cd5\u3092\u3054\u6848\u5185\u3057\u307e\u3059\u3002   \u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u300cUpgrade Process \u2026 \uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[2,3],"tags":[243,208,186,579],"class_list":["post-1586","post","type-post","status-publish","format-standard","hentry","category-install-sdp","category-trouble-sdp","tag-243","tag-208","tag-186","tag-579"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/1586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1586"}],"version-history":[{"count":14,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/1586\/revisions"}],"predecessor-version":[{"id":4837,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/1586\/revisions\/4837"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}