{"id":367,"date":"2010-09-20T18:44:00","date_gmt":"2010-09-20T09:44:00","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=367"},"modified":"2020-05-21T16:54:59","modified_gmt":"2020-05-21T07:54:59","slug":"servicedesk-plus-%e3%81%8c%e3%83%a1%e3%83%bc%e3%83%ab%e3%82%92%e5%8f%97%e4%bf%a1%e3%81%97%e3%81%aa%e3%81%84%e5%a0%b4%e5%90%88%e3%81%ae%e3%83%81%e3%82%a7%e3%83%83%e3%82%af%e3%83%9d%e3%82%a4%e3%83%b3","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=367","title":{"rendered":"ServiceDesk Plus \u304c\u30e1\u30fc\u30eb\u3092\u53d7\u4fe1\u3057\u306a\u3044\u5834\u5408\u306e\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p><span style=\"font-size: small\"><span style=\"font-weight: bold\">\u3010\u3054\u8cea\u554f\u3011<\/span><br \/>\nServiceDesk Plus\u306e\u30e1\u30fc\u30eb\u53d6\u5f97\u304c\u81ea\u52d5\u7684\u306b\u505c\u6b62\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: bold\">\u3010\u56de\u7b54\u3011<\/span><br \/>\n1. \u300c<span style=\"font-weight: bold\">\u7ba1\u7406<\/span>\u300d\u30bf\u30d6 -&gt; \u300c<span style=\"font-weight: bold\">\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u8a2d\u5b9a<\/span>\u300d -&gt; \u300c<span style=\"font-weight: bold\">\u53d7\u4fe1<\/span>\u300d\u30bf\u30d6 -&gt; \u300c<span style=\"font-weight: bold\">\u30e1\u30fc\u30eb\u53d6\u5f97\u30b9\u30c6\u30fc\u30bf\u30b9<\/span>\u300d\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u3068<br \/>\n\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/mail_screenshot.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4886\" src=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/mail_screenshot-300x43.png\" alt=\"\" width=\"300\" height=\"43\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/mail_screenshot-300x43.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/wp-content\/uploads\/sites\/2\/mail_screenshot.png 885w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>2. \u4e0a\u8a18\u3067\u300c\u5b9f\u884c\u4e2d\u300d\u3068\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u4e00\u5ea6\u3001\u300c\u53d6\u5f97\u306e\u505c\u6b62\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u300c\u53d6\u5f97\u306e\u958b\u59cb\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3001<br \/>\n\u305d\u306e\u5f8c\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u306b\u306a\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>3. \u4e0a\u8a18 1.2 \u306b\u304a\u3044\u3066\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u306b\u306a\u3089\u306a\u3044\u5834\u5408\u3001\u307e\u305f\u306f\u3001<br \/>\n\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u3078\u306e\u63a5\u7d9a\u306b\u5931\u6557\u3059\u308b\u65e8\u306e\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>3-1. ServiceDesk Plus\u3067\u3001\u53d7\u4fe1\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u306b\u5165\u529b\u3057\u305f\u5185\u5bb9<br \/>\n\uff08\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u540d\u3001\u30e6\u30fc\u30b6\u540d\/\u30d1\u30b9\u30ef\u30fc\u30c9\u3001\u30dd\u30fc\u30c8\u756a\u53f7\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306a\u3069\uff09\u3092\u3082\u3046\u4e00\u5ea6\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\n(\u30d1\u30b9\u30ef\u30fc\u30c9\u306f\u3001\u518d\u5165\u529b\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff09<\/p>\n<p>3-2. \u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u540d\u3092IP\u30a2\u30c9\u30ec\u30b9\u306b\u5909\u66f4\u3057\u3066\u3001\u63a5\u7d9a\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>3-3. \u4e0a\u8a18\u3067\u89e3\u6c7a\u3057\u306a\u3044\u5834\u5408\u3001\u30d5\u30a1\u30a4\u30a2\u30a6\u30a9\u30fc\u30eb\u304c\u30dd\u30fc\u30c8\u3092\u30d6\u30ed\u30c3\u30af\u3057\u3066\u3044\u306a\u3044\u304b\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u3001<br \/>\nServiceDesk Plus \u304c\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u30b5\u30fc\u30d0\u3068\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u9593\u3067 Telnet \u63a5\u7d9a\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>======================================<br \/>\n\uff1c\u624b\u9806\uff1e<br \/>\n1. ServiceDesk Plus \u30b5\u30fc\u30d0\u306b\u3066\u3001\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u958b\u304f<br \/>\n2. \u4ee5\u4e0b\u3092\u5165\u529b<\/p>\n<p>cmd&gt;telnet [\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u540d\/IP\u30a2\u30c9\u30ec\u30b9] [\u30dd\u30fc\u30c8\u756a\u53f7]\n<p>\u4f8b\uff1a\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u540d\u304c [test-mailserver]\u3001\u30dd\u30fc\u30c8\u756a\u53f7\u304c [110] \u306e\u5834\u5408\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u5165\u529b<\/p>\n<p>cmd&gt;telnet test-mailserver 110<\/p>\n<p>3. \u300cConnect failed\u300d \u306a\u3069\u306e\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u5834\u5408\u306f\u3001<br \/>\n110\u756a\u30dd\u30fc\u30c8\u304c\u30d5\u30a1\u30a4\u30a2\u30a6\u30a9\u30fc\u30eb\u3084\u30a2\u30f3\u30c1\u30a6\u30a3\u30eb\u30b9\u30bd\u30d5\u30c8\u306b\u3088\u3063\u3066\u30d6\u30ed\u30c3\u30af\u3055\u308c\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u8a2d\u5b9a\u306e\u518d\u78ba\u8a8d\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002<br \/>\n<span style=\"font-size: small\">\u00a0 ======================================<\/span><br \/>\n<span style=\"font-size: small\"><br \/>\n4. \u4e0a\u8a18\u624b\u98061. \u3067\u3001\u300c\u30e1\u30fc\u30eb\u53d6\u5f97\u30b9\u30c6\u30fc\u30bf\u30b9\u300d\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u3067\u3001\u304b\u3064\u3001telnet \u306b\u3088\u308b\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u3078\u306e\u63a5\u7d9a\u3082<br \/>\n\u554f\u984c\u306a\u3044\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001ServiceDesk Plus \u3067\u30e1\u30fc\u30eb\u304c\u53d7\u4fe1\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\n<br style=\"font-weight: bold\" \/><span style=\"font-weight: bold\">[4-1. Outlook\u306a\u3069\u306e\u30e1\u30fc\u30e9\u3067\u306e\u30e1\u30fc\u30eb\u53d7\u4fe1\u78ba\u8a8d]<\/span><\/span><\/p>\n<p>\u539f\u56e0\u306e\u5207\u308a\u5206\u3051\u306e\u305f\u3081\u3001ServiceDesk Plus \u306e\u300c\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u8a2d\u5b9a\u300d\u3067\u6307\u5b9a\u3057\u305f\u60c5\u5831\u3068\u540c\u3058\u8a2d\u5b9a\u5185\u5bb9\u3092<br \/>\nOutlook\u306a\u3069\u306e\u30e1\u30fc\u30e9\u306b\u3066\u8a2d\u5b9a\u3057\u3001\u305d\u306e\u30e1\u30fc\u30e9\u3067\u30e1\u30fc\u30eb\u3092\u53d7\u4fe1\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\n(\u540c\u3058\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u30e1\u30fc\u30e9\u306b\u3066\u8a2d\u5b9a\u3057\u3066\u3001\u30e1\u30fc\u30eb\u306e\u53d7\u4fe1\u53ef\u5426\u3092\u78ba\u8a8d)<\/p>\n<p><span style=\"font-weight: bold\">[4-2\uff0e\u30b5\u30dd\u30fc\u30c8\u60c5\u5831\u30d5\u30a1\u30a4\u30eb\u306e\u53d6\u5f97\u624b\u9806]\n<\/span><br \/>\n\u30ed\u30b0\u3092\u78ba\u8a8d\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u305f\u3044\u305f\u3081\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u3067\u30b5\u30dd\u30fc\u30c8\u60c5\u5831\u30d5\u30a1\u30a4\u30eb\u306e\u3054\u53d6\u5f97\u3068\u9001\u4ed8\u3092\u304a\u9858\u3044\u3057\u307e\u3059\u3002<span style=\"font-weight: bold\"><br \/>\n<\/span><br \/>\n1. ServiceDesk Plus\u3000\u30b5\u30fc\u30d3\u30b9\/\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092<span style=\"font-weight: bold\">\u518d\u8d77\u52d5<\/span><\/p>\n<p>2. \u300c<span style=\"font-weight: bold\">\u7ba1\u7406<\/span>\u300d -&gt; \u300c<span style=\"font-weight: bold\">\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u8a2d\u5b9a<\/span>\u300d -&gt; \u300c<span style=\"font-weight: bold\">\u53d7\u4fe1<\/span>\u300d -&gt; \u30e1\u30fc\u30eb\u53d6\u5f97\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u300c<span style=\"font-weight: bold\">\u5b9f\u884c\u4e2d<\/span>\u300d\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u5f8c\u3001<br \/>\n\u300c<span style=\"font-weight: bold\">\u53d6\u5f97\u306e\u505c\u6b62<\/span>\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u518d\u5ea6\u300c<span style=\"font-weight: bold\">\u53d6\u5f97\u306e\u958b\u59cb<\/span>\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af<\/p>\n<p>3. ServiceDesk Plus \u306b\u30e1\u30fc\u30eb\u3092\u4f55\u901a\u304b\u9001\u4fe1<\/p>\n<p>4. \u6570\u5206\u5f8c\u3001ServiceDesk Plus \u306e\u300c<span style=\"font-weight: bold\">\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/span>\u300d\u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u300c<span style=\"font-weight: bold\">\u30b5\u30dd\u30fc\u30c8\u30d5\u30a1\u30a4\u30eb<\/span>\u300d\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af<\/p>\n<p>5. \u30d5\u30a1\u30a4\u30eb\u304c\u81ea\u52d5\u751f\u6210\u3055\u308c\u307e\u3059<\/p>\n<p>6. \u751f\u6210\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u3092\u5f0a\u793e\u30b5\u30dd\u30fc\u30c8\u7a93\u53e3\u306b\u9001\u4ed8\u304f\u3060\u3055\u3044<\/p>\n<p>================================<br \/>\nServiceDesk Plus \u88fd\u54c1\u30da\u30fc\u30b8<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/products\/ServiceDesk_Plus\/\">https:\/\/www.manageengine.jp\/products\/ServiceDesk_Plus\/<\/a><br \/>\n<span style=\"font-size: small\">================================<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3010\u3054\u8cea\u554f\u3011 ServiceDesk Plus\u306e\u30e1\u30fc\u30eb\u53d6\u5f97\u304c\u81ea\u52d5\u7684\u306b\u505c\u6b62\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002 \u3010\u56de\u7b54\u3011 1. \u300c\u7ba1\u7406\u300d\u30bf\u30d6 -&gt; \u300c\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u8a2d\u5b9a\u300d\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=367\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[3],"tags":[206,3612126],"class_list":["post-367","post","type-post","status-publish","format-standard","hentry","category-trouble-sdp","tag-206","tag-admin"],"modified_by":"ryamaguchi","_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=367"}],"version-history":[{"count":4,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/367\/revisions"}],"predecessor-version":[{"id":4889,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/367\/revisions\/4889"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=367"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=367"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}