{"id":568,"date":"2014-10-01T18:30:11","date_gmt":"2014-10-01T09:30:11","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=568"},"modified":"2020-05-21T16:49:06","modified_gmt":"2020-05-21T07:49:06","slug":"%e3%83%87%e3%83%bc%e3%82%bf%e3%83%99%e3%83%bc%e3%82%b9%e3%81%8b%e3%82%89slaescalation%e3%82%b9%e3%82%b1%e3%82%b8%e3%83%a5%e3%83%bc%e3%83%ab%e3%82%92%e7%84%a1%e5%8a%b9%e3%81%ab%e3%81%99%e3%82%8b","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=568","title":{"rendered":"\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304b\u3089SLAEscalation\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u7121\u52b9\u306b\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"font-weight: bold\">\u3010\u3054\u8cea\u554f\u3011<\/span><br \/>\nUI\u4e0a\u304b\u3089SLA\u3092\u7121\u52b9\u306b\u3059\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306bSLA\u304c\u9069\u7528\u3055\u308c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<br \/>\nSLAEscalation\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3060\u3051\u3092\u7121\u52b9\u306b\u3059\u308b\u65b9\u6cd5\u306f\u3042\u308a\u307e\u3059\u304b\uff1f<\/p>\n<p><span style=\"font-weight: bold\">\u3010\u56de\u7b54\u3011<\/span><br style=\"font-weight: bold\" \/>\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304b\u3089SLAEscalation\u3092\u7121\u52b9\u306b\u3059\u308b\u65b9\u6cd5\u306f\u6b21\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p>\uff11\uff0e\u30b3\u30de\u30f3\u30c9\u30d7\u30ed\u30f3\u30d7\u30c8\u304b\u3089\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u63a5\u7d9a\u3057\u307e\u3059\u3002<br \/>\n\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3078\u306e\u63a5\u7d9a\u65b9\u6cd5\u306f\u3001\u4e0b\u8a18\u30ca\u30ec\u30c3\u30b8\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<br \/>\nMySQL\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3078\u306e\u63a5\u7d9a\u65b9\u6cd5<br \/>\n<a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1747\">https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=1747<\/a><\/p>\n<p>\uff12\uff0e\u4e0b\u8a18\u30af\u30a8\u30ea\u3092\u5b9f\u884c\u3057\u3066\u3001\u73fe\u5728\u306eSLA\u9055\u53cd\u78ba\u8a8d\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb<br \/>\n\u306e\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\nselect * from task_input where schedule_id=(select schedule_id from schedule where schedule_name='SLAEscalationSchedule');<\/p>\n<p>\u300cOperational_Status\u300d\u30ab\u30e9\u30e0\u306e\u5024\u304c\u300c3\u300d\u3068\u8868\u793a\u3055\u308c\u307e\u3059\u3002<br \/>\n\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u304c\u6709\u52b9\u3067\u3042\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<p>\uff13\uff0e\u4e0b\u8a18\u30af\u30a8\u30ea\u3092\u5b9f\u884c\u3057\u3066\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u7121\u52b9\u306b\u3057\u307e\u3059\u3002<br \/>\nupdate task_input set operational_status=4 where schedule_id=(select schedule_id from schedule where schedule_name='SLAEscalationSchedule');<\/p>\n<p>\uff14\uff0e\u4e0b\u8a18\u30af\u30a8\u30ea\u3092\u5b9f\u884c\u3057\u3066\u3001\u73fe\u5728\u306eSLA\u9055\u53cd\u78ba\u8a8d\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb<br \/>\n\u306e\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\nselect * from task_input where schedule_id=(select schedule_id from schedule where schedule_name='SLAEscalationSchedule');<\/p>\n<p>\u300cOperational_Status\u300d\u30ab\u30e9\u30e0\u306e\u5024\u304c\u300c4\u300d\u3068\u8868\u793a\u3055\u308c\u308c\u3070<br \/>\n\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u304c\u7121\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<p>\uff15\uff0eServiceDesk Plus\u3092\u518d\u8d77\u52d5\u3057\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: bold\">\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\uff01<\/span><br \/>\n\u203b\u3053\u306e\u30af\u30a8\u30ea\u3092\u5b9f\u884c\u3059\u308b\u3068\u3001SLA\u9055\u53cd\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u767a\u751f\u3057\u3066\u3082\u3001<br \/>\nSLA\u9055\u53cd\u3068\u3057\u3066\u30de\u30fc\u30af\u3055\u308c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<br \/>\n\u203b\u300cOperational_Status\u300d\u30ab\u30e9\u30e0\u306e\u5024\u3092\u300c3\u300d\u306b\u8a2d\u5b9a\u3057\u306a\u304a\u3059\u3068<br \/>\nSLA\u9055\u53cd\u3068\u3057\u3066\u30de\u30fc\u30af\u3055\u308c\u306a\u304b\u3063\u305f\u671f\u65e5\u8d85\u904e\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3082\u3001<br \/>\nSLA\u9055\u53cd\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u3057\u3066\u30de\u30fc\u30af\u3055\u308c\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3010\u3054\u8cea\u554f\u3011 UI\u4e0a\u304b\u3089SLA\u3092\u7121\u52b9\u306b\u3059\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306bSLA\u304c\u9069\u7528\u3055\u308c\u306a\u304f\u306a\u308a\u307e\u3059\u3002 SLAEscalation\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3060\u3051\u3092\u7121\u52b9\u306b\u3059\u308b\u65b9\u6cd5\u306f\u3042\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/?p=568\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[7],"tags":[212,3612126],"class_list":["post-568","post","type-post","status-publish","format-standard","hentry","category-config-sdp","tag-sla","tag-admin"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=568"}],"version-history":[{"count":3,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/568\/revisions"}],"predecessor-version":[{"id":4260,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=\/wp\/v2\/posts\/568\/revisions\/4260"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=568"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}