{"id":1381,"date":"2019-01-01T02:00:59","date_gmt":"2018-12-31T17:00:59","guid":{"rendered":"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=1381"},"modified":"2020-05-21T16:37:57","modified_gmt":"2020-05-21T07:37:57","slug":"servicedesk-plus-cloud-%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9%e3%83%8e%e3%83%bc%e3%83%88%ef%bc%882019%e5%b9%b4%ef%bc%89","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=1381","title":{"rendered":"ServiceDesk Plus Cloud \u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\uff082019\u5e74\uff09"},"content":{"rendered":"<p>\u672c\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u306f\u3001\u672c\u793e\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u6700\u65b0\u60c5\u5831\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u4ee5\u4e0bURL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br \/>\nWhat's new in ServiceDesk Plus (Cloud help desk software)\uff08\u82f1\uff09<br \/>\n<a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/whats-new.html\">https:\/\/www.manageengine.com\/products\/service-desk\/whats-new.html<\/a><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #99cc00;\">2019\u5e7412\u670820\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>\u5909\u66f4\u306e\u4f5c\u696d\u30ed\u30b0\u304cZoho Analytics\u3092\u7528\u3044\u3066\u4f5c\u6210\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e7412\u67084\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb<\/strong><\/h5>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30d3\u30e5\u30fc\u6a29\u9650\u3092\u6301\u3064\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e<strong>\u79c1\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb<\/strong>\u306b\u3066\u7279\u5b9a\u306e\u65e5\u306b\u7d42\u4e86\u4e88\u5b9a\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u8868\u793a\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u6570\u306f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u65e5\u4ed8\u306e\u6a2a\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<h4><img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/projects-in-scheduler.png\" \/><\/h4>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u6570\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u8a73\u7d30\u60c5\u5831\u30da\u30fc\u30b8\u5185\u306e\u62c5\u5f53\u3059\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30af\u30ea\u30c3\u30af\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u8a73\u7d30\u60c5\u5831\u30da\u30fc\u30b8\u306b\u9032\u3080\u3001\u6280\u8853\u62c5\u5f53\u8005\u3092\u518d\u5ea6\u5272\u308a\u5f53\u3066\u306a\u3069\u3092\u884c\u3046\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u60c5\u5831\u3092\u53c2\u7167\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h4><img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/projects-scheduler.png\" \/><\/h4>\n<h5><strong>\u8cc7\u7523\u6a5f\u80fd\u306e\u62e1\u5f35<\/strong><\/h5>\n<ul>\n<li>\u8cc7\u7523\u30d5\u30a9\u30fc\u30e0\u306b\u3066\u3001\u3059\u3079\u3066\u306eIT\u8cc7\u7523\u306eIP\u30a2\u30c9\u30ec\u30b9\u3084Mac\u30a2\u30c9\u30ec\u30b9\u306a\u3069\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u60c5\u5831\u3092\u624b\u52d5\u3067\u8a2d\u5b9a\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>IT\u8cc7\u7523\u306eIP\u30a2\u30c9\u30ec\u30b9\u3084Mac\u30a2\u30c9\u30ec\u30b9\u3092\u3001\u5bfe\u5fdc\u3059\u308b\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u3068\u30ec\u30dd\u30fc\u30c8\u306b\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u8cc7\u7523\u306e\u60c5\u5831\u30da\u30fc\u30b8\u306b\u3066\u3001\u8cc7\u7523\u306e\u3059\u3079\u3066\u306eIP\u30a2\u30c9\u30ec\u30b9\u306f\u30bf\u30a4\u30c8\u30eb\u306b\u53d6\u308a\u8fbc\u307e\u308c\u307e\u3059\u3002<\/li>\n<li>Desktop Central\u9023\u643a\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u30ad\u30e3\u30f3\u3001\u30bb\u30eb\u30d5\u30b9\u30ad\u30e3\u30f3\u304b\u3089\u53d6\u5f97\u3057\u305f\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30c9\u30e1\u30a4\u30f3\u306f\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u60c5\u5831\u30da\u30fc\u30b8\u306b\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u307e\u305f\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30c9\u30e1\u30a4\u30f3\u3092\u624b\u52d5\u3067\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u3059\u3079\u3066\u306e\u8cc7\u7523\u306e<strong>\u30b9\u30c6\u30fc\u30bf\u30b9\u5c65\u6b74<\/strong>\u3092\u8868\u5f62\u5f0f\u3067\u30ec\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u8cc7\u7523\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u65b0\u898f\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u3068\u3057\u3066<strong>\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>\u3092\u8ffd\u52a0\u3002\u3053\u3061\u3089\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5229\u7528\u3059\u308b\u3068\u8cc7\u7523\u30d5\u30a9\u30fc\u30e0\u3067\u30e6\u30fc\u30b6\u30fc\u3084\u30b5\u30a4\u30c8\u3001\u90e8\u7f72\u3092\u53c2\u7167\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #99cc00;\">2019\u5e7411\u670814\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e<strong>\u627f\u8a8d<\/strong>\u30bf\u30d6\u306b\u3066\u3001\"\u9001\u4fe1\u5148\"\u3068\u3044\u3046\u5358\u8a9e\u304c\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u3067\u9593\u9055\u3063\u3066\u7ffb\u8a33\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li><strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt; <strong>\uff3b\u81ea\u52d5\u5316\uff3d<\/strong>-&gt;<strong>\uff3b\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\uff3d<\/strong>-&gt;<strong>\uff3b\u901a\u77e5 for\u30ea\u30af\u30a8\u30b9\u30c8\u00a0\uff3d<\/strong>\u306b\u3066\u3001\u901a\u77e5\u7528\u306b\u8a2d\u5b9a\u3057\u305f\u7d44\u7e54\u306e\u5f79\u5272\u304c\u901a\u77e5\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3002\u901a\u77e5\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u969b\u306b\u30c8\u30ea\u30ac\u30fc\u3068\u30ea\u30af\u30a8\u30b9\u30c8\u30b5\u30a4\u30af\u30eb\u5185\u306b\u3066\u767a\u751f\u3059\u308b\u540c\u69d8\u306e\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u30bf\u30d6\u306b\u3066\u3001<strong>\u30e1\u30e2\u306e\u516c\u958b<\/strong>\/<strong>\u975e\u516c\u958b<\/strong>\u30a2\u30a4\u30b3\u30f3\u306e\u30c4\u30fc\u30eb\u30c1\u30c3\u30d7\u304c\u9069\u5207\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u3066\u3001\u540d\u524d\u304c\u9577\u3044\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u4e0d\u5b8c\u5168\u306b\u6298\u308a\u8fd4\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u5272\u308a\u5f53\u3066\u308b\u6a29\u9650\u304c\u306a\u3044\u6280\u8853\u62c5\u5f53\u8005\u304c\u3001<strong>\uff3b\u30db\u30fc\u30e0\uff3d<\/strong>-&gt;<strong>\uff3b\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\uff3d<\/strong>\u306b\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u95a2\u9023\u4ed8\u3051\u3089\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<ul>\n<li><strong>\u8cc7\u7523<\/strong>\u306b\u3066\u30e6\u30fc\u30b6\u30fc\u304c<strong>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3<\/strong>\u30bf\u30d6\u3068<strong>\u672a\u30b9\u30ad\u30e3\u30f3\u306e\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3<\/strong>\u30bf\u30d6\u3092\u3059\u3070\u3084\u304f\u5207\u308a\u66ff\u3048\u308b\u3068\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30eb\u30fc\u30d7\u72b6\u614b\u306b\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3002\u3053\u306e\u554f\u984c\u306f\u3001Edge\u3068IE\u306e\u307f\u3067\u767a\u751f\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b5\u30a4\u30c8\u306e\u30a8\u30ea\u30a2\u304c\u66f4\u65b0\u3055\u308c\u308b\u3068\u3001\u30b5\u30a4\u30c8\u306b\u8ffd\u52a0\u3055\u308c\u305f\u8cc7\u7523\u3078\u53cd\u6620\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u4e00\u822c<\/strong><\/p>\n<ul>\n<li><strong>\uff3b\u5f79\u5272\uff3d<\/strong>-&gt;\uff3b&lt;\u3044\u305a\u308c\u304b\u306e\u5f79\u5272&gt;\uff3d-&gt;<strong>\uff3b\u6280\u8853\u62c5\u5f53\u8005\u306f\u8868\u793a\u53ef\u80fd\uff3d<\/strong>\u3067\u4fdd\u5b58\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30e0\u8a2d\u5b9a\u304c\u3001IE\u3067\u306f\u6b63\u3057\u304f\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30b5\u30a4\u30f3\u30a4\u30f3\u30da\u30fc\u30b8\u306e\u6700\u5c0f\u5e45\u3092\u62e1\u5927\u3057\u3001\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u3067\u3059\u3079\u3066\u306e\u8a73\u7d30\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u4fee\u6b63<\/li>\n<li>\u5fc5\u8981\u306a\u6a29\u9650\u3092\u6301\u305f\u306a\u3044\u6280\u8853\u62c5\u5f53\u8005\u304c\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u524a\u9664\u3057\u3088\u3046\u3068\u3057\u305f\u3068\u304d\u306b\u8868\u793a\u3055\u308c\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h5><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/h5>\n<p><strong>\u5909\u66f4<\/strong><br \/>\n\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3066\u3001<strong>\u30b9\u30c6\u30fc\u30bf\u30b9\u30b3\u30e1\u30f3\u30c8<\/strong>\u3092\u4efb\u610f\u9805\u76ee\u3068\u3057\u3066\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<p><strong>\u8cc7\u7523<\/strong><br \/>\n\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e<strong>\u7269\u7406\u30e1\u30e2\u30ea<\/strong>\u3092\u30d0\u30a4\u30c8\u3001KB\u3001MB\u3001GB\u3001TB\u3001\u307e\u305f\u306fPB\u5358\u4f4d\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<h4><span style=\"color: #99cc00;\">2019\u5e7410\u670831\u65e5<\/span><\/h4>\n<p><strong>\u5951\u7d04<br \/>\n<\/strong><br \/>\n\u5951\u7d04\u7ba1\u7406\u306f\u5951\u7d04\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u5b8c\u5168\u306a\u898b\u76f4\u3057\u306b\u52a0\u3048\u3066\u591a\u6570\u306e\u65b0\u6a5f\u80fd\u3068\u6a5f\u80fd\u5f37\u5316\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h5><strong>\u65b0\u6a5f\u80fd<\/strong><\/h5>\n<ul>\n<li>\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3001\u30ea\u30fc\u30b9\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u4fdd\u8a3c\u306a\u3069\u306e\u5951\u7d04\u30bf\u30a4\u30d7\u3092\u6307\u5b9a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002<strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d<\/strong>-&gt;<strong>\uff3b\u5951\u7d04\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u8a2d\u5b9a\uff3d<\/strong>\u3088\u308a\u3001\u5951\u7d04\u30bf\u30a4\u30d7\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u901a\u3057\u3066\u3001\u305d\u308c\u305e\u308c\u306e\u5951\u7d04\u3092\u7ba1\u7406\u3059\u308b\u6240\u6709\u8005\u3092\u5272\u308a\u5f53\u3066\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u6280\u8853\u62c5\u5f53\u8005\u306e\u307f\u6240\u6709\u8005\u306b\u306a\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u540c\u3058\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u5951\u7d04\u9593\u306e\u89aa\u5b50\u95a2\u4fc2\u3092\u30de\u30fc\u30af\u3057\u3066\u3001\u5951\u7d04\u3092\u7c21\u5358\u306b\u8ffd\u8de1\u3057\u3001\u7279\u5b9a\u306e\u5951\u7d04\u306e\u6709\u52b9\u671f\u9650\u3092\u691c\u8a0e\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u5951\u7d04\u306b\u304a\u3044\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u8907\u6570\u30ec\u30d9\u30eb\u306e\u6709\u52b9\u671f\u9650\u901a\u77e5\u3092\u8a2d\u5b9a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u6700\u592710\u500b\u306e\u901a\u77e5\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306b\u52a0\u3048\u3066\u3001\u6709\u52b9\u671f\u9650\u901a\u77e5\u306f\u4f9d\u983c\u8005\u3068\u975e\u30e6\u30fc\u30b6\u30fc\u306b\u3082\u9001\u4fe1\u3055\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u671f\u9593\u304c\u958b\u59cb\u3055\u308c\u3066\u3044\u306a\u3044\u5951\u7d04\u306f\u3001<strong>\uff3b \u5951\u7d04\u7de0\u7d50\u524d\uff3d<\/strong>\u3068\u3044\u3046\u30b9\u30c6\u30fc\u30bf\u30b9\u3067\u30de\u30fc\u30af\u3055\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u5951\u7d04\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u30da\u30fc\u30b8\u306b\u3001<strong>\uff3b\u3059\u3079\u3066\u306e\u5951\u7d04\u3068\"\u5951\u7d04\u7de0\u7d50\u524d\u306e\u5951\u7d04\"\uff3d<\/strong> \u3068\u3044\u3046\u65b0\u3057\u3044\u30d5\u30a3\u30eb\u30bf\u3092\u8ffd\u52a0\u3002\u5951\u7d04\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u30da\u30fc\u30b8\u306b\u306f\u3001<strong>\uff3b\u5951\u7d04\u6240\u6709\u8005\uff3d<\/strong> \u3084<strong>\uff3b\u5951\u7d04\u30bf\u30a4\u30d7\uff3d<\/strong> \u306a\u3069\u306e\u8ffd\u52a0\u5217\u3082\u8868\u793a\u3055\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>ID\u306f\u4f5c\u6210\u3057\u305f\u5951\u7d04\u7528\u306b\u751f\u6210\u3055\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002<strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d<\/strong>-&gt;<strong>\uff3b\u5951\u7d04\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u8a2d\u5b9a\uff3d<\/strong>\u3088\u308a\u3001\u5951\u7d04ID\u306e\u63a5\u982d\u8f9e\u3068\u958b\u59cb\u756a\u53f7\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u524a\u9664\u3057\u305f\u5951\u7d04\u306f\u30b4\u30df\u7bb1\u306b30\u65e5\u9593\u4fdd\u7ba1\u3055\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u305d\u306e\u5f8c\u306f\u5b8c\u5168\u306b\u524a\u9664\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u5951\u7d04\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u65b0\u6a5f\u80fd\u306b\u5bfe\u5fdc\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5909\u66f4\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-form-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2140 size-full\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-form-1.png\" alt=\"\" width=\"1596\" height=\"1282\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-form-1.png 1596w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-form-1-300x241.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-form-1-1024x823.png 1024w\" sizes=\"auto, (max-width: 1596px) 100vw, 1596px\" \/><\/a><\/p>\n<p style=\"text-align: left;\">\u5951\u7d04\u60c5\u5831\u30da\u30fc\u30b8\u306e\u5de6\u5074\u306b\u306f<strong>\u60c5\u5831<\/strong>\u3001<strong>\u95a2\u9023\u3059\u308b\u8cc7\u7523<\/strong>\u3001<b>\u5951\u7d04\u66f4\u65b0<\/b>\u3001<strong>\u5951\u7d04\u95a2\u4fc2<\/strong>\u3001<strong>\u5c65\u6b74<\/strong>\u306e5\u3064\u306e\u30bf\u30d6\u304c\u542b\u307e\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u30bf\u30d6\u3092\u5229\u7528\u3057\u3001\u5951\u7d04\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u60c5\u5831\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-history-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2141 size-full\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-history-1.png\" alt=\"\" width=\"3246\" height=\"1558\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-history-1.png 3246w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-history-1-300x144.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/09\/contract-history-1-1024x491.png 1024w\" sizes=\"auto, (max-width: 3246px) 100vw, 3246px\" \/><\/a><\/p>\n<p>\u8a73\u3057\u304f\u306f<a href=\"https:\/\/help.sdpondemand.com\/about-contracts\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/h5>\n<ul>\n<li>ID\u306f\u65e2\u306b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u8ffd\u52a0\u3055\u308c\u305f\u5951\u7d04\u306b\u5bfe\u3057\u3066\u751f\u6210\u3055\u308c\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/li>\n<li>\u65e2\u306b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u8ffd\u52a0\u3055\u308c\u3066\u3044\u308b\u5951\u7d04\u306b\u306f\u3001\u6240\u6709\u8005\u304c\u95a2\u9023\u4ed8\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u4ed5\u69d8\u3092\u5909\u66f4\u3002\u5951\u7d04\u3092\u4f5c\u6210\u3057\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u3001\u5bfe\u5fdc\u3059\u308b\u5951\u7d04\u306e\u6240\u6709\u8005\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5><strong>\u4e00\u822c\u7684\u306a\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p>\u30d9\u30c8\u30ca\u30e0\u8a9e\u3067\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><strong>API\u5909\u66f4<\/strong><br \/>\n<br class=\"zw-br\" \/>\u30bf\u30b9\u30af\u306eGET\u3084GET\u30ea\u30b9\u30c8\u306eAPI\u306b\u5fdc\u7b54\u3059\u308b\u8aad\u307f\u53d6\u308a\u306e\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u3042\u308bTask_index\u306f\u3001Index\u306b\u540d\u524d\u304c\u5909\u66f4\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong><\/p>\n<h5><strong>\u65b0\u6a5f\u80fd<\/strong><\/h5>\n<p>\u524a\u9664\u3057\u305f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u30b4\u30df\u7bb1\u306b\u79fb\u52d5\u3055\u308c\u3001\u524a\u9664\u3057\u305f\u65e5\u304b\u308930\u65e5\u4ee5\u5185\u306b\u5fa9\u5143\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30e1\u30f3\u30d0\u30fc\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u30bf\u30b9\u30af\u3001\u4f5c\u696d\u30ed\u30b0\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u5909\u66f4\u306e\u95a2\u9023\u4ed8\u3051\u3001\u30b3\u30e1\u30f3\u30c8\u3001\u5c65\u6b74\u306a\u3069\u3092\u542b\u3080\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u60c5\u5831\u3092\u5b8c\u5168\u306b\u5fa9\u5143\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<ul>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u304a\u3044\u3066\u3001\u7d44\u7e54\u30dc\u30bf\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u4e26\u3073\u66ff\u3048\u3089\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li><strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d<\/strong>-&gt;\uff3b<strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30bf\u30a4\u30d7\uff3d<\/strong>\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30bf\u30a4\u30d7\u3092\u4e26\u3073\u66ff\u3048\u3089\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u3053\u306e\u9806\u756a\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u4efb\u610f\u30d5\u30a9\u30fc\u30e0\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30bf\u30a4\u30d7\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u9069\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d<\/strong>-&gt;<strong>\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\uff3d<\/strong>\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u4e26\u3073\u66ff\u3048\u3089\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u3053\u306e\u9806\u756a\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u4efb\u610f\u30d5\u30a9\u30fc\u30e0\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u9069\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5185\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3001\u6240\u6709\u8005\u306e\u5272\u308a\u5f53\u3066\u3084\u7d42\u4e86\u306a\u3069\u306e\u65b0\u3057\u3044\u4e00\u62ec\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u8ffd\u52a0<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u554f\u984c\u3001\u5909\u66f4\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30ea\u30ea\u30fc\u30b9\u914d\u4e0b\u306e\u30bf\u30b9\u30af\u306f\u3001\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3084\u6240\u6709\u8005\u306e\u5272\u308a\u5f53\u3066\u306a\u3069\u306e\u8ffd\u52a0\u306e\u4e00\u62ec\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/h5>\n<ul>\n<li>\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u30bf\u30b9\u30af\u3092\u5272\u308a\u5f53\u3066\u308b\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u8868\u793a\/\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8868\u793a\u3001\u30bf\u30b9\u30af\u306e\u8ffd\u52a0\u3001\u30bf\u30b9\u30af\u306e\u524a\u9664\u6a29\u9650\u304c\u5fc5\u8981\u306b\u306a\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u5185\u306e\u524a\u9664\u30dc\u30bf\u30f3\u306f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u524a\u9664\u306b\u540d\u524d\u304c\u5909\u66f4\u3055\u308c\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u914d\u4e0b\u306b\u304a\u3044\u3066\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #99cc00;\">2019\u5e7410\u670823\u65e5<br \/>\n<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<br \/>\n<\/strong><\/p>\n<p class=\"zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3044\u3066\u3001\u30b5\u30a4\u30c8\u3084\u5bfe\u5fdc\u3059\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30b0\u30eb\u30fc\u30d7\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1571963079362.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2127 aligncenter\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1571963079362.png\" alt=\"\" width=\"626\" height=\"228\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1571963079362.png 700w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1571963079362-300x109.png 300w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/a><\/p>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<br \/>\n<\/strong><\/h5>\n<ul>\n<li>\u30dd\u30fc\u30bf\u30eb\u3092\u516c\u958b\u5f8c\u3001\u7d44\u7e54\u5185\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3059\u3050\u306b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002\u4ee5\u524d\u306f\u3001\u7d44\u7e54\u5185\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u3057\u3066\u8ffd\u52a0\u3055\u308c\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u30b5\u30a4\u30f3\u30a4\u30f3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u7121\u52b9\u306a\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u6301\u3064\u30e6\u30fc\u30b6\u30fc\u306f\u3001CSV\u30d5\u30a1\u30a4\u30eb\u304b\u3089\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u591a\u6570\u306e\u30b5\u30a4\u30c8\u304c\u307b\u304b\u306e\uff08\u89aa\uff09\u30b5\u30a4\u30c8\u306e\u696d\u52d9\u30eb\u30fc\u30eb\u3092\u53c2\u7167\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u89aa\u30b5\u30a4\u30c8\u306e\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u6761\u4ef6\u306b\u90e8\u7f72\u540d\u306f\u30ea\u30b9\u30c8\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>[\u5909\u66f4]\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001 \u6708\u306b180\u4ef6\u4ee5\u4e0a\u306e\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30ab\u30ec\u30f3\u30c0\u30fc\u30d3\u30e5\u30fc\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4e88\u9632\u4fdd\u5168\u30bf\u30b9\u30af\u306b\u304a\u3044\u3066\u3001[\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u901a\u77e5\u5148]\u00a0\u306b\u4fdd\u5b58\u3055\u308c\u305f\u5024\u3092\u6d88\u53bb\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u4f7f\u7528\u3055\u308c\u308b\u30c6\u30ad\u30b9\u30c8\u306e\u914d\u7f6e\u306f\u3001\u5bfe\u5fdc\u3059\u308b\u30e1\u30fc\u30eb\u3067\u306f\u4fdd\u6301\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u6298\u308c\u7dda\u30b0\u30e9\u30d5\u3067\u306f\u3001\uff3b\u672a\u5272\u308a\u5f53\u3066\uff3d\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u6301\u3064\u9805\u76ee\u306e\u6570\u306f\u3001\u65e5\u4ed8\u5168\u4f53\u30670\u306e\u307e\u307e\u306b\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e7410\u670816\u65e5<\/span><\/h4>\n<h5><strong>\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406<\/strong><\/h5>\n<p>IT\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u3001<strong>\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406<\/strong>\u304c\u53ef\u80fd\u306b\u306a\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u306f\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u8a08\u753b\u3001\u30d3\u30eb\u30c9\u3001\u30c6\u30b9\u30c8\u3084\u672c\u756a\u74b0\u5883\u306b\u304a\u3044\u3066\u306e\u5c55\u958b\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u7ba1\u7406\u3055\u308c\u305f\u74b0\u5883\u3067IT\u30b5\u30fc\u30d3\u30b9\u306b\u627f\u8a8d\u3055\u308c\u305f\u4e00\u9023\u306e\u5909\u66f4\u3092\u63d0\u4f9b\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3068\u3057\u3066\u5b9a\u7fa9\u3067\u304d\u307e\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3092\u5229\u7528\u3057\u3066\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u30b5\u30fc\u30d3\u30b9\u3092\u904b\u7528\u306b\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u627f\u8a8d\u3055\u308c\u305f\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ea\u30ea\u30fc\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u30ea\u30ea\u30fc\u30b9\u30d7\u30ed\u30bb\u30b9\u306f\u5909\u66f4\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3068\u5bc6\u63a5\u306b\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30ea\u30fc\u30b9\u30d7\u30ed\u30bb\u30b9\u306b\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u6b21\u306e9\u3064\u306e\u30b9\u30c6\u30fc\u30b8\u3092\u5229\u7528\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>Submission\uff08\u63d0\u51fa\uff09<\/li>\n<li>Planning\uff08\u8a08\u753b\uff09<\/li>\n<li>Development\uff08\u958b\u767a\uff09<\/li>\n<li>Testing\uff08\u30c6\u30b9\u30c8\uff09<\/li>\n<li>UAT<\/li>\n<li>Deployment\uff08\u5c55\u958b\uff09<\/li>\n<li>Training\uff08\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\uff09<\/li>\n<li>Review\uff08\u30ec\u30d3\u30e5\u30fc\uff09<\/li>\n<li>Closure\uff08\u30af\u30ed\u30fc\u30ba\uff09<\/li>\n<\/ul>\n<p>\u30b9\u30c6\u30fc\u30b8\u3068\u306f\u3001\u30ea\u30ea\u30fc\u30b9\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u304a\u3051\u308b\u4e3b\u8981\u306e\u6210\u679c\u7269\u3092\u542b\u3080\u91cd\u8981\u306a\u30a4\u30d9\u30f3\u30c8\u3084\u7bc0\u76ee\u3067\u3059\u3002\u5404\u30b9\u30c6\u30fc\u30b8\u306b\u306f\u3001\u30b9\u30c6\u30fc\u30b8\u5185\u3067\u30ea\u30ea\u30fc\u30b9\u306e\u9032\u6357\u3092\u793a\u3059\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u52a0\u3048\u3066\u3001\u5404\u30b9\u30c6\u30fc\u30b8\u306b\u306f\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3084\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3001\u5f79\u5272\u3068\u627f\u8a8d\u3001\u30bf\u30b9\u30af\u3068\u505c\u6b62\u6642\u9593\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002 \u8a73\u3057\u304f\u306f<a href=\"https:\/\/help.sdpondemand.com\/release-management-overview\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/release-management-home.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f<a href=\"https:\/\/help.sdpondemand.com\/release-templates\">\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u5229\u7528\u3057\u3066\u3001\u30ea\u30ea\u30fc\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ea\u30ea\u30fc\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3068<a href=\"https:\/\/help.sdpondemand.com\/release-workflows\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u6d41\u308c\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5229\u7528\u3059\u308b\u3068\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u5404\u30b9\u30c6\u30fc\u30b8\u306b\u542b\u3081\u305f\u308a\u3001\u627f\u8a8d\u3092\u8a2d\u5b9a\u3057\u305f\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u6bb5\u968e\u7684\u306a\u6a29\u9650\u3092\u5272\u308a\u5f53\u3066\u305f\u308a\u3001\u95a2\u4fc2\u8005\u3068\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30e1\u30b8\u30e3\u30fc\u30ea\u30ea\u30fc\u30b9\u6642\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8a2d\u5b9a\u753b\u9762\uff1a<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/release-management-workflow.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>UI Implementations\uff08UI\u306e\u5b9f\u88c5\uff09<\/strong><\/h5>\n<p>\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u306e\u5c0e\u5165\u306b\u4f34\u3044\u3001\u30ea\u30ea\u30fc\u30b9\u3068\u547c\u3070\u308c\u308b\u65b0\u3057\u3044\u30e2\u30b8\u30e5\u30fc\u30eb\u304c ServiceDesk Plus Cloud\u3067\u5b9f\u88c5\u3055\u308c\u307e\u3057\u305f\u3002<br \/>\n\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u306e\u95a2\u9023\u300c\u7ba1\u7406\u300d\u30bf\u30d6\u3088\u308a\u8a2d\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001SDAmin\u306e\u6a29\u9650\u3092\u6301\u3064\u6280\u8853\u62c5\u5f53\u8005\u304c\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/release-configurations.png\" \/><\/p>\n<h5><strong>\u5909\u66f4<\/strong><\/h5>\n<p><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><br \/>\n<strong>\u65b0\u30b9\u30c6\u30fc\u30b8<\/strong><\/p>\n<ul>\n<li><strong>User Acceptance Testing (UAT)\uff08\u53d7\u3051\u5165\u308c\u30c6\u30b9\u30c8\uff09<\/strong>\uff1aUAT\u30b9\u30c6\u30fc\u30b8\u306f\u5b9f\u88c5\u306e\u5f8c\u306b\u914d\u7f6e\u3055\u308c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u6a5f\u80fd\u7684\u306a\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3057\u3001\u307e\u305f\u5b9f\u88c5\u3055\u308c\u305f\u5909\u66f4\u3092\u627f\u8a8d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"https:\/\/help.sdpondemand.com\/change-user-acceptance-testing\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<li><strong>\u30ea\u30ea\u30fc\u30b9<\/strong>\uff1aUAT\u30b9\u30c6\u30fc\u30b8\u304b\u3089\u627f\u8a8d\u3092\u53d6\u5f97\u5f8c\u3001\u5909\u66f4\u306e\u6bb5\u968e\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u8a73\u3057\u304f\u306f<a href=\"https:\/\/help.sdpondemand.com\/change-release-stage\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p><strong>Stage-Based Tasks in Change and Change Template\uff08\u5909\u66f4\u3084\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u304a\u3051\u308b\u30b9\u30c6\u30fc\u30b8\u30d9\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u6a5f\u80fd\uff09<\/strong><\/p>\n<p>\u3069\u306e\u5909\u66f4\u30b9\u30c6\u30fc\u30b8\u306b\u3082\u30bf\u30b9\u30af\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u4e2d\u306b\u3001\u3059\u3050\u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3055\u308c\u305f\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30bf\u30b9\u30af\u3092\u4e8b\u524d\u306b\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8a73\u3057\u304f\u306f<a href=\"https:\/\/help.sdpondemand.com\/add-tasks-to-change-2\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>Overwrite Field Support while Modifying Change Template\uff08\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\u4e2d\u306b\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u4e0a\u66f8\u304d\u6a5f\u80fd\uff09<\/strong><\/p>\n<p>\u65e2\u5b58\u306e\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u305d\u308c\u305e\u308c\u306e\u7528\u9014\u306b\u3088\u3063\u3066\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4e0a\u66f8\u304d\u3001\u30bf\u30b9\u30af\u3068\u305d\u308c\u3089\u306e\u4f9d\u5b58\u95a2\u4fc2\u3092\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u5168\u3066\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u5024\u3092\u4e0a\u66f8\u304d\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u7a7a\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u5024\u306e\u307f\u4e0a\u66f8\u304d\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4e0a\u66f8\u304d\u3057\u306a\u3044\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u65e2\u5b58\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u8a2d\u5b9a\u3055\u308c\u305f\u30bf\u30b9\u30af\u3068\u305d\u308c\u3089\u306e\u4f9d\u5b58\u95a2\u4fc2\u3092\u524a\u9664\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<p><strong>\u5909\u66f4\u30b3\u30d4\u30fc<\/strong><\/p>\n<p><strong>\uff3b\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u7de8\u96c6\uff3d-&gt;\uff3b\u30a2\u30af\u30b7\u30e7\u30f3\uff3d\u306e\uff3b\u5909\u66f4\u306e\u30b3\u30d4\u30fc\uff3d<\/strong>\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u30b3\u30d4\u30fc\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u8a73\u3057\u304f\u306f<a href=\"https:\/\/help.sdpondemand.com\/copy-change\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\u7248\uff09<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u5909\u66f4\u5c65\u6b74<\/strong><\/p>\n<ul>\n<li>\u5909\u66f4\u5c65\u6b74\u304b\u3089\u7279\u5b9a\u306e\u9805\u76ee\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u64cd\u4f5c\u3068\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3088\u3063\u3066\u691c\u7d22\u3092\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u5909\u66f4\u5c65\u6b74\u3092\u6642\u9593\u3067\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u305f\u308a\u3001\u4e26\u3073\u66ff\u3048\u308b\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u5909\u66f4<\/strong><\/p>\n<ul>\n<li><strong>\uff3b\u5909\u66f4\u3092\u958b\u304f\uff3d<\/strong>\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u30bf\u30a4\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u4f7f\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u4fdd\u7559\u4e2d\u306e\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5b9f\u884c\u3092\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u306b\u3088\u308a\u30af\u30ed\u30fc\u30ba\u3055\u308c\u305f\u5909\u66f4\u3001\u307e\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u3088\u308aopen\u3055\u308c\u305f\u5909\u66f4\u3068\u547c\u3070\u308c\u308b\u65b0\u3057\u3044\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u4f1a\u8a71\u306e\u5909\u66f4<\/strong><\/p>\n<p>\u5909\u66f4\u4f1a\u8a71\u30da\u30fc\u30b8\u304b\u3089\u306e\u30e1\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u901a\u77e5\u3092\u8ee2\u9001\u3001\u8fd4\u4fe1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30e1\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u901a\u77e5\u306f\u500b\u5225\u306e\u30d5\u30a3\u30eb\u30bf\u30fc\u3068\u3057\u3066\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>\u8a2d\u5b9a<\/strong><\/p>\n<ul>\n<li><strong>\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u30e6\u30fc\u30b6\u30fc&amp;\u8a31\u53ef\uff3d-&gt;[\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3]<\/strong>\u79fb\u52d5\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u7d44\u7e54\u306e\u5f79\u5272\u3092\u5272\u308a\u5f53\u3066\u3066\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u5909\u66f4\u306e\u901a\u77e5\u3092\u8a2d\u5b9a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\uff3b\u30e6\u30fc\u30b6\u30fc&amp;\u8a31\u53ef\uff3d-&gt;\uff3b\u5f79\u5272\uff3d\u306b\u79fb\u52d5\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u5f79\u5272\u6a29\u9650\u306b<strong>\u300c\u3059\u3079\u3066\u306e\u6280\u8853\u62c5\u5f53\u8005\u307e\u305f\u306f\u6280\u8853\u62c5\u5f53\u8005\u306b\u5272\u308a\u5f53\u3066\u300d<\/strong>\u306e\u5909\u66f4\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/roles.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u66f4\u65b0\u3067\u3055\u3089\u306b\u591a\u304f\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u542b\u3080\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u30b9\u30c6\u30fc\u30b8\u30b9\u30c6\u30fc\u30bf\u30b9\u7528\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u901a\u77e5\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u62e1\u5f35\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u30af\u30ed\u30fc\u30b8\u30e3\u30eb\u30fc\u30eb\u306f\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u304b\u3089<strong>Checklist<\/strong>\u3092\u542b\u307f\u307e\u3059\u3002<\/li>\n<li>\u5909\u66f4\u30af\u30ed\u30fc\u30b8\u30e3\u30eb\u30fc\u30eb\u306f<strong>\u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30b8\u3067\u5b8c\u4e86\u3059\u308b\u95a2\u9023\u30bf\u30b9\u30af<\/strong>\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/li>\n<li><strong>Impact<\/strong>\u3001<strong>Backout<\/strong>\u3001<strong>Rollout<\/strong> \u3084 <strong>Review<\/strong>\u304b\u3089\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u304c\u5909\u66f4\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u3067\u8003\u616e\u3055\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30ec\u30dd\u30fc\u30c8<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u5909\u66f4\u306f\u3001<strong>Details<\/strong>\u3001<strong>Rollout Plan<\/strong>\u3001<strong>Backout Plan<\/strong>\u3001<strong>CheckList\u3001Next Review On<\/strong>\u3001<strong>Review Description<\/strong> \u3084 <strong>Close Description<\/strong>\u3092\u542b\u307f\u307e\u3059\u3002<\/p>\n<h5><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/h5>\n<ul>\n<li>\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u306f\u5c0e\u5165\u30b9\u30c6\u30fc\u30b8\u304b\u3089\u30ea\u30ea\u30fc\u30b9\u30b9\u30c6\u30fc\u30b8\u306b\u79fb\u52d5\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30bf\u30b9\u30af\u306b\u304a\u3044\u3066\u3001\u30ef\u30fc\u30af\u30ed\u30b0\u3092\u5404\u5909\u66f4\u30b9\u30c6\u30fc\u30b8\u306b\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u30b9\u30c6\u30fc\u30b8\u3067\u306f\u3001\u30ef\u30fc\u30af\u30ed\u30b0\u304c\u500b\u5225\u306e\u30bf\u30d6\u3068\u3057\u3066\u306e\u5229\u7528\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<li>\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u306b\u304a\u3044\u3066\u3001\uff3b\u505c\u6b62\u6642\u9593\uff3d\u30bf\u30d6\u306f\u540d\u524d\u304c\uff3b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff3d\u306b\u5909\u66f4\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u30bf\u30d6\u306f\u3001\uff3b\u505c\u6b62\u6642\u9593\uff3d\u6a2a\u306b\u3042\u308b\u30ea\u30ea\u30fc\u30b9\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u5909\u66f4\u627f\u8a8d\u8005\u306e\u5f79\u5272\u306f\u524a\u9664\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<li>\u5909\u66f4ID\u30c7\u30a3\u30b9\u30d7\u30ec\u30a4\u5f62\u5f0f\u306fCH-&lt;\u6570\u5024&gt;\u3067\u3059\u3002\u3053\u306e\u5909\u66f4\u3055\u308c\u305f\u5f62\u5f0f\u306b\u3088\u308a\u3001\u30e1\u30fc\u30eb\u89e3\u6790\u4e2d\u306b\u30e2\u30b8\u30e5\u30fc\u30eb\u304c\u660e\u78ba\u306b\u8b58\u5225\u3055\u308c\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30b4\u30df\u7bb1\u306e\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u542b\u307e\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>[\u8aac\u660e] \u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u3042\u308b\u6761\u4ef6\u3092\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>Change Manager\u306e\u5f79\u5272\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ed\u30b0\u30a4\u30f3\u6a29\u9650\u3092\u3082\u305f\u306a\u3044\u4f9d\u983c\u8005\u306b\u5909\u63db\u3055\u308c\u3066\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u95a2\u9023\u3059\u308b\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5909\u66f4\u30de\u30cd\u30fc\u30b8\u30e3\u3068\u3057\u3066\u30ea\u30b9\u30c8\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">\u00a02019\u5e749\u670827\u65e5<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<ul>\n<li>\u5909\u66f4\u901a\u77e5\u306b\u304a\u3044\u3066<strong>\u30e1\u30c3\u30bb\u30fc\u30b8<\/strong>\u306b\uff3b$Associated Requests\uff3d\u5909\u6570\u3092\u8ffd\u52a0\u3057\u3001\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u5f37\u5316\u3002\u5bfe\u5fdc\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ea\u30af\u30a8\u30b9\u30c8ID\u306f\u3001\u5909\u66f4\u901a\u77e5\u3067\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u767a\u6ce8\u66f8\u306b\u304a\u3044\u3066\u8aad\u307f\u3084\u3059\u3055\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u9001\u4fe1\u5148\u3068\u8acb\u6c42\u5148\u4f4f\u6240\u306b\u6539\u884c\u3092\u8ffd\u52a0\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3084\u753b\u50cf\u3092\u53c2\u7167\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u5f37\u5316\u3002\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\u306b\u306f\u3001<strong>\uff3b\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff3d<\/strong>\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>\u5909\u66f4\u901a\u77e5\u306b\u8ffd\u52a0\u3055\u308c\u305fURL\u304b\u3089\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u958b\u3051\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e749\u670820\u65e5<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30ec\u30dd\u30fc\u30c8\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e1\u30c8\u30ea\u30af\u30b9\u306b\u304a\u3051\u308b\u30b5\u30a4\u30c8\u30d9\u30fc\u30b9\u306e\u6982\u8981\u30ea\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u5f37\u5316\u3002<br \/>\n\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u5834\u5408\u306f\u3001\u65b0\u898f\u30ab\u30b9\u30bf\u30e0\u30b5\u30de\u30ea\u30fc\u30ec\u30dd\u30fc\u30c8\u304b\u3089Site based Software metrics\uff08\u30b5\u30a4\u30c8\u30d9\u30fc\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e1\u30c8\u30ea\u30af\u30b9\uff09\u3092\u9078\u629e\u3057\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<br \/>\n\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30ec\u30dd\u30fc\u30c8\u306e\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u8a2d\u5b9a\u3067\u306f\u3001\u6b21\u306e\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li>Installations\uff08\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u6e08\u307f\uff09<\/li>\n<li>Licensed Installations\uff08\u30e9\u30a4\u30bb\u30f3\u30b9\u3042\u308a\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\uff09<\/li>\n<li>Purchased\uff08\u8cfc\u5165\u6e08\u307f\uff09<\/li>\n<li>Installations Allowed\uff08\u8a31\u53ef\u3055\u308c\u308b\u30a4\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff09<\/li>\n<li>Allocated\uff08\u914d\u5206\uff09<\/li>\n<li>Allocated to Downgrades\uff08\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3092\u9069\u7528\uff09<\/li>\n<li>Purchased CAL\uff08\u8cfc\u8cb7\u3055\u308c\u305fCAL\uff09<\/li>\n<li>Compliance Type\uff08\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30bf\u30a4\u30d7\uff09<\/li>\n<li>Downgrade Licenses\uff08\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u6a29\u30e9\u30a4\u30bb\u30f3\u30b9\uff09<\/li>\n<li>Available for Allocation\uff08\u5272\u5f53\u3066\u53ef\u80fd\uff09<\/li>\n<\/ul>\n<p><strong>\u30b5\u30de\u30ea\u30ec\u30dd\u30fc\u30c8\u306e\u4fdd\u5b58\u5236\u9650<\/strong><\/p>\n<ul>\n<li>\u30e1\u30a4\u30f3\u30ec\u30dd\u30fc\u30c8\u306f\u6700\u592750\u500b\u307e\u3067\u4fdd\u5b58\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30b5\u30de\u30ea\u30fc\u30ec\u30dd\u30fc\u30c8\u306e\u751f\u6210\u6642\u306f\u300150\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u307e\u3067\u51fa\u529b\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30b5\u30de\u30ea\u30fc\u30ec\u30dd\u30fc\u30c8\u306f\u6700\u5927500\u500b\u307e\u3067\u4fdd\u5b58\u3067\u304d\u307e\u3059\u3002\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30b5\u30de\u30ea\u30fc\u751f\u6210\u6642\u306f\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30cf\u30fc\u30c9\u30c7\u30a3\u30b9\u30af\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30a2\u30c0\u30d7\u30bf\u30fc\u884c\u6570\u304c\u305d\u308c\u305e\u308c\u306e\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3067500\u884c\u307e\u3067\u51fa\u529b\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e749\u670818\u65e5<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>\u30b5\u30a4\u30c8<\/strong><\/p>\n<ul>\n<li>\u4ee5\u524d\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30b5\u30a4\u30c8\u8a2d\u5b9a\u306e\u307f\u30b3\u30d4\u30fc\u304c\u53ef\u80fd\u3067\u3057\u305f\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6e08\u307f\u306e\u30b5\u30a4\u30c8\u3084\u30b3\u30d4\u30fc\u3057\u305f\u30b5\u30a4\u30c8\u306e\u8a2d\u5b9a\u3092\u53c2\u7167\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/site-settings.png\" \/><\/li>\n<\/ul>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30ab\u30c6\u30b4\u30ea\u30fc<\/strong><\/p>\n<ul>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ab\u30c6\u30b4\u30ea\u30fc\u304a\u3088\u3073\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3066\u3001\u30a2\u30eb\u30d5\u30a1\u30d9\u30c3\u30c8\u9806\u4ee5\u5916\u306b\u3001\u624b\u52d5\u3067\u306e\u4e26\u3079\u66ff\u3048\u304c\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<br \/>\n\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8&amp;\u30d5\u30a9\u30fc\u30e0\uff3d-&gt;\uff3b\u30b5\u30fc\u30d3\u30b9\u30ab\u30c6\u30b4\u30ea\uff3d\u307e\u305f\u306f\uff3b\u7ba1\u7406\uff3d-&gt; \uff3b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8&amp;\u30d5\u30a9\u30fc\u30e0\uff3d-&gt;\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff3d\u3088\u308a\u3001\u4e26\u3079\u66ff\u3048\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u4ed6\u306e\u6a5f\u80fd\u3067\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u3092\u4f7f\u7528\u3059\u308b\u969b\u3001\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u3092\u524a\u9664\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u524a\u9664\u5f8c\u3001\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u306f\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u3068\u3057\u3066\u30de\u30fc\u30af\u3055\u308c\u3001\u3044\u3064\u3067\u3082\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30e6\u30fc\u30b6\u30fc&amp;\u8a31\u53ef\uff3d-&gt;\uff3b\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\uff3d\u3088\u308a\u3001Active Groups\uff08\u30a2\u30af\u30c6\u30a3\u30d6\u30b0\u30eb\u30fc\u30d7\uff09\u3001Inactive Groups\uff08\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u30b0\u30eb\u30fc\u30d7\uff09\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u4f9d\u983c\u8005<\/strong><\/p>\n<ul>\n<li>\u4f9d\u983c\u8005\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u306b\u3066\u3001\u4ee5\u4e0b\u306e\u4e00\u62ec\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\n<ul>\n<li>Enable Approval Permissions\uff08\u627f\u8a8d\u6a29\u9650\u306e\u6709\u52b9\u5316\uff09<\/li>\n<li>Set Values for Additional Fields\uff08\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u5024\u306e\u8a2d\u5b9a\uff09<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u6280\u8853\u62c5\u5f53\u8005<\/strong><\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u306b\u3066\u3001\u4ee5\u4e0b\u306e\u4e00\u62ec\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\n<ul>\n<li>Enable Approval Permissions\uff08\u627f\u8a8d\u6a29\u9650\u306e\u6709\u52b9\u5316\uff09<\/li>\n<li>Set Values for Additional Fields\uff08\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u5024\u306e\u8a2d\u5b9a\uff09<\/li>\n<li>Associate Login Roles\uff08\u30ed\u30b0\u30a4\u30f3\u5f79\u5272\u306e\u95a2\u9023\u4ed8\u3051\uff09<\/li>\n<li>\u30b5\u30a4\u30c8\/\u30b0\u30eb\u30fc\u30d7\u306e\u95a2\u9023\u4ed8\u3051<\/li>\n<li>\u30b5\u30a4\u30c8\/\u30b0\u30eb\u30fc\u30d7\u304b\u3089\u95a2\u9023\u4ed8\u3051\u3092\u89e3\u9664<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong><\/p>\n<ul>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304a\u3088\u3073\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30b3\u30d4\u30fc\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/h5>\n<ul>\n<li>\uff3b\u30c7\u30d5\u30a9\u30eb\u30c8\u8a2d\u5b9a\u3092\u30b3\u30d4\u30fc\uff3d\u3088\u308a\u3001\u30b5\u30a4\u30c8\u8a2d\u5b9a\u3092\u30b3\u30d4\u30fc\u3067\u304d\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u30b5\u30a4\u30c8\u306e\u8a2d\u5b9a\u3092\u30b3\u30d4\u30fc\u3057\u305f\u5f8c\u306b\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u30b5\u30a4\u30c8\u306e\u8a2d\u5b9a\u3092\u5909\u66f4\u3057\u305f\u5834\u5408\u3001\u30b3\u30d4\u30fc\u5148\u306e\u8a2d\u5b9a\u306b\u53cd\u6620\u3055\u308c\u307e\u305b\u3093\u3002<\/li>\n<li>\u4ee5\u524d\u307e\u3067\u3001\u30b5\u30a4\u30c8\u3092\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3059\u308b\u3068\u3001\u30b5\u30a4\u30c8\u306e\u95a2\u9023\u8a2d\u5b9a\u3082\u524a\u9664\u3055\u308c\u307e\u3057\u305f\u304c\u3001\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u4ed6\u306e\u6a5f\u80fd\u3067\u4f7f\u7528\u4e2d\u306e\u30b5\u30a4\u30c8\u3092\u524a\u9664\u3057\u305f\u5834\u5408\u3001SLA\u3001\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u3001\u90e8\u7f72\u306a\u3069\u306e\u95a2\u9023\u8a2d\u5b9a\u3068\u3068\u3082\u306b\u30b5\u30a4\u30c8\u304c\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3059\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4\uff08\u95a2\u9023\u3059\u308b\u696d\u52d9\u30eb\u30fc\u30eb\u306f\u7121\u52b9\u5316\u3055\u308c\u307e\u3059\uff09<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30e6\u30fc\u30b6\u30fc&amp;\u6a29\u9650\uff3d-&gt;\uff3b\u6280\u8853\u62c5\u5f53\u8005\/\u4f9d\u983c\u8005\uff3d\u3088\u308a\u3001 \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5f79\u5272\u3078\u306e\u95a2\u9023\u4ed8\u3051\u304c\u53ef\u80fd\u306a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u4e00\u62ec\u30a2\u30af\u30b7\u30e7\u30f3\u306e\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5f79\u5272\u306b\u95a2\u9023\u4ed8\u3051\uff3d\u306f\u3001\u30ed\u30b0\u30a4\u30f3\u6a29\u9650\u306e\u3042\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u307f\u304c\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e749\u670810\u65e5<br \/>\n<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u97d3\u56fd\u8a9e\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002 \u97d3\u56fd\u8a9e\u3092\u8868\u793a\u3059\u308b\u5834\u5408\u306f\u3001\u753b\u9762\u53f3\u4e0a\uff3b\u30a2\u30ab\u30a6\u30f3\u30c8\u540d\uff3d -&gt; \uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d\u3088\u308a\u3001\u8868\u793a\u8a00\u8a9e\u3092\u300c\u97d3\u56fd\u8a9e\uff08\ud55c\uad6d\uc5b4\uff09\u300d\u306b\u5909\u66f4\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002<\/p>\n<\/li>\n<\/ul>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30e6\u30fc\u30b6\u30fc\u3068\u8cc7\u7523\u3092\u95a2\u9023\u4ed8\u3051\u3066\u3044\u308b\u5834\u5408\u3001Standard Edition\u306b\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u5f8c\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u90e8\u7f72\u3092\u5909\u66f4\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\uff3b\u4f5c\u696d\u30ed\u30b0\uff3d\u753b\u9762\u304b\u3089\u8cfc\u8cb7\u6ce8\u6587\u66f8\u306b\u79fb\u52d5\u3057\u305f\u5834\u5408\u3001\u767a\u6ce8\u91d1\u984d\u3092\u81ea\u52d5\u5165\u529b\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30a8\u30dd\u30c3\u30af\u5024\u3057\u304b\u65e5\u4ed8\/\u6642\u523b\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">ServiceDesk Plus Cloud\u306e\u5f79\u5272\u306b\u3066\u30ab\u30b9\u30bf\u30e0\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u95b2\u89a7\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Webhooks\u6a5f\u80fd\u306b\u3066\u3001JSON \u5f62\u5f0f\u306eBody\u8981\u7d20\u3092\u542b\u3080POST\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4e00\u90e8\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u89e3\u6790\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e749\u67082\u65e5<\/span><\/h4>\n<h5><strong>\u65b0\u6a5f\u80fd<\/strong><\/h5>\n<p><strong>Zapier\u9023\u643a<\/strong><\/p>\n<ul>\n<li>ServiceDesk Plus Cloud\u3067\u306f\u3001\u7570\u306a\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u9593\u3067\u7e70\u308a\u8fd4\u3055\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308bWeb\u30d9\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u300cZapier\u300d\u3068\u306e\u9023\u643a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002Zapier\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001ServiceDesk Plus Cloud\u3068\u3055\u307e\u3056\u307e\u306a\u5916\u90e8Web\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63a5\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u306a\u304f\u3001ServiceDesk Plus Cloud\u3068\u4efb\u610f\u306eWeb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u9593\u3067\u3001Zap\u306e\u4f5c\u6210\u304a\u3088\u3073\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u69cb\u7bc9\u304c\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u8a73\u7d30\u306f<a href=\"https:\/\/help.sdpondemand.com\/zapier-integration\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\uff09<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p><strong>\u30b3\u30cd\u30af\u30b7\u30e7\u30f3<\/strong><\/p>\n<ul>\n<li>ServiceDesk Plus Cloud\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u63a5\u7d9a\u3067\u304d\u308b\u7c21\u5358\u3067\u30bb\u30ad\u30e5\u30a2\u306a\u8a8d\u8a3c\u30e1\u30ab\u30cb\u30ba\u30e0\uff08\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u6a5f\u80fd\uff09\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u5185\u3067\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4efb\u610f\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306eREST API\u3092\u547c\u3073\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u767b\u9332\u3055\u308c\u3066\u3044\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3060\u3051\u3067\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u767b\u9332\u3057\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066\u3082\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u3001OAuth 2.0\u3001OAuth 1.0\u3001\u30d9\u30fc\u30b7\u30c3\u30af\u8a8d\u8a3c\u306e3\u3064\u306e\u8a8d\u8a3c\u30e2\u30fc\u30c9\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9\uff3d-&gt;\uff3b\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\uff3d\u3088\u308a\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u3092\u8a2d\u5b9a\u53ef\u80fd\u3067\u3059\u3002<br \/>\n\u8a73\u7d30\u306f<a href=\"https:\/\/help.sdpondemand.com\/connections-intro\">\u3053\u3061\u3089\uff08\u82f1\u8a9e\uff09<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e748\u670828\u65e5<\/span><\/h4>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u30da\u30fc\u30b8\u306e\uff3b\u6280\u8853\u62c5\u5f53\u8005\uff3d\u3067\u5272\u5f53\u3066\u3059\u308b\u969b\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30b5\u30a4\u30c8\u306e\u6280\u8853\u62c5\u5f53\u8005\u306e\u307f\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e748\u670826\u65e5<\/span><\/h4>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<br \/>\n<\/strong><\/h5>\n<p><strong>\u30bf\u30b9\u30af<\/strong><\/p>\n<ul>\n<li>\uff3b\u30af\u30a4\u30c3\u30af\u30a2\u30af\u30b7\u30e7\u30f3\uff3d -&gt;\uff3b\u30bf\u30b9\u30af\uff3d\u306b\u3066\uff3b\u3059\u3079\u3066\u306e\u30bf\u30b9\u30af\uff3d\u307e\u305f\u306f\uff3b\u79c1\u306e\u30bf\u30b9\u30af\uff3d\u3092\u9078\u629e\u6642\u3001\u52d5\u4f5c\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><b>\u4e00\u822c<\/b><\/p>\n<ul>\n<li>\uff3bESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff3d -&gt;\uff3b\u8a8d\u8a3c\u6e08\u307f\u30c9\u30e1\u30a4\u30f3\uff3d\u306b\u3066\u30e6\u30fc\u30b6\u30fc\u306b\u30ed\u30b0\u30a4\u30f3\u6a29\u9650\u3092\u4ed8\u4e0e\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e748\u670823\u65e5<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>Zoho Analytics<\/strong><\/p>\n<ul>\n<li>Zoho Analytics\u306b\u3066\u3001\u4ee5\u4e0b\u306e\u8868\u3092\u4f7f\u7528\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u30ec\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u5f37\u5316\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc - \u6280\u8853\u62c5\u5f53\u8005\u3068\u4f9d\u983c\u8005\u306b\u5171\u901a\u3059\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u30d5\u30a3\u30fc\u30eb\u30c9 - VIP\u30e6\u30fc\u30b6\u30fc\u60c5\u5831\u3068\u3068\u3082\u306b\u4f9d\u983c\u8005\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/li>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u30d5\u30a3\u30fc\u30eb\u30c9 - \u6280\u8853\u62c5\u5f53\u8005\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e748\u670822\u65e5<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3060\u3051\u3067\u306a\u304f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u3067\u3082\u6280\u8853\u62c5\u5f53\u8005\u3084\u30b0\u30eb\u30fc\u30d7\u3092\u30a4\u30f3\u30e9\u30a4\u30f3\u7de8\u96c6\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u5f37\u5316<\/li>\n<\/ul>\n<p><strong>\u5909\u66f4<\/strong><\/p>\n<ul>\n<li>\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u3066\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u4f7f\u7528\u3055\u308c\u308b\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307f\u8868\u793a\u3059\u308b\u3088\u3046\u5236\u9650\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002<br \/>\n\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d-&gt;\uff3b\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff3d-&gt; \uff3b\u5909\u66f4\u7ba1\u7406\u8a2d\u5b9a\uff3d\u304b\u3089\u8a2d\u5b9a\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<ul>\n<li>\u8cc7\u7523\u306b\u90e8\u7f72\u3092\u95a2\u9023\u4ed8\u3051\u3066\u3044\u308b\u6642\u3001\u30b5\u30a4\u30c8\u3067\u90e8\u7f72\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<p><strong>\u30bf\u30b9\u30af<\/strong><\/p>\n<ul>\n<li>\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u3067\u3001\u30bf\u30b9\u30af\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u30c9\u30e9\u30c3\u30b0&amp;\u30c9\u30ed\u30c3\u30d7\u6a5f\u80fd\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3067\u975e\u8868\u793a\u306b\u306a\u3063\u3066\u3044\u308b\u30ea\u30bd\u30fc\u30b9\u60c5\u5831\u306f\u3001\uff3b\u8a73\u7d30\uff3d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3082\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30c8\u30ea\u30ac\u30fc\u3067\u8a2d\u5b9a\u3055\u308c\u305f\u901a\u77e5\u3092\u9001\u4fe1\u3059\u308b\u969b\u306b\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u5909\u66f4<\/strong><\/p>\n<ul>\n<li>\uff3b\u5909\u66f4\u5f79\u5272\u3092\u7de8\u96c6\uff3d\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u4fdd\u5b58\u3057\u305f\u8a2d\u5b9a\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong><\/p>\n<ul>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u7de8\u96c6\u6a29\u9650\u3092\u6301\u3064\u30e6\u30fc\u30b6\u30fc\u304c\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u30e1\u30f3\u30d0\u30fc\u3092\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<ul>\n<li>AssetConfig\u304a\u3088\u3073\u8cc7\u7523\u6a5f\u80fd\u306b\u5bfe\u3057\u3066\u30d5\u30eb\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u6a29\u9650\u3092\u6301\u3064\u30ab\u30b9\u30bf\u30e0\u5f79\u5272\u3092\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u3001\u672a\u8b58\u5225\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306e\uff3b\u79c1\u306e\u8cc7\u7523\uff3d\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u3001\u8cc7\u7523\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30e0\u30a2\u30a4\u30b3\u30f3\u304c\u53cd\u6620\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30d0\u30fc\u30b3\u30fc\u30c9\u3092\u30b9\u30ad\u30e3\u30f3\u3057\u3066\uff3b\u30b5\u30fc\u30d3\u30b9\u30bf\u30b0\uff3d\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d0\u3092\u767a\u6ce8\u66f8\u304b\u3089\u8ffd\u52a0\u3057\u3066\u3082\u3001\u30d0\u30fc\u30b3\u30fc\u30c9\u304c\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d0\u30fc\u306e\u5bfe\u5fdc\u3059\u308b\uff3b\u30b5\u30fc\u30d3\u30b9\u30bf\u30b0\uff3d\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u30b3\u30d4\u30fc\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4ed6\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u66f4\u65b0\u3059\u308b\u305f\u3081\u306b\u8cc7\u7523\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3001\u65e2\u5b58\u306e\u8cc7\u7523\u30d0\u30fc\u30b3\u30fc\u30c9\u304c\u524a\u9664\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30b5\u30a4\u30c8\u3092\u5236\u9650\u3055\u308c\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\uff3b\u8cc7\u7523\uff3d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u8cc7\u7523\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3068\u3068\u3082\u306b\u4e0d\u9069\u5207\u306a\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u8cfc\u8cb7<\/strong><\/p>\n<ul>\n<li>\u8cfc\u8cb7\u767a\u6ce8\u304b\u3089\u8ffd\u52a0\u3055\u308c\u305f\u88fd\u54c1\u304c\u66f4\u65b0\u3055\u308c\u308b\u3068\u3001\u8cfc\u8cb7\u767a\u6ce8\u306b\u652f\u6255\u3044\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e748\u670814\u65e5<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<strong><br \/>\n<\/strong><\/h5>\n<ul>\n<li>ServiceDesk Plus Cloud\u3067\u3001\u5909\u66f4\u30c8\u30ea\u30ac\u30fc\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u30c8\u30ea\u30ac\u30fc\u3068\u540c\u69d8\u3001\u5909\u66f4\u30c8\u30ea\u30ac\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u53d7\u4fe1\u3057\u305f\u5909\u66f4\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u4e0a\u3067\u5b9f\u884c\u3059\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u6761\u4ef6\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u5909\u66f4\u30c8\u30ea\u30ac\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u91cd\u8981\u306a\u30c1\u30b1\u30c3\u30c8\u306b\u3064\u3044\u3066\u6280\u8853\u62c5\u5f53\u8005\u3078\u901a\u77e5\u3067\u304d\u308b\u6a5f\u80fd\uff08\u901a\u77e5\uff09\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u4e2d\u3067\u3082\u6280\u8853\u62c5\u5f53\u8005\u3078\u30bf\u30b9\u30af\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u6a5f\u80fd\uff08\u30bf\u30b9\u30af\uff09\u3001\u8907\u96d1\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u3092\u66f8\u304d\u8fbc\u3080\u6a5f\u80fd\uff08\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\uff09\u304a\u3088\u3073Webhook\u3092\u4f7f\u7528\u3057\u3066\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u3078\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u65bd\u3067\u304d\u308b\u6a5f\u80fd\uff08Webhook\uff09\u3092\u305d\u308c\u305e\u308c\u8ffd\u52a0<\/li>\n<li>\u5909\u66f4\u30c8\u30ea\u30ac\u30fc\u306f\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u4f5c\u6210\u3001\u7de8\u96c6\u307e\u305f\u306f\u524a\u9664\u3055\u308c\u305f\u6642\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u7de8\u96c6\u3055\u308c\u308b\u5ea6\u306b\u30c8\u30ea\u30ac\u30fc\u3092\u5b9f\u884c\u3059\u308b\u3088\u3046\u5b9a\u7fa9\u3057\u305f\u5834\u5408\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6700\u521d\u306e\u7de8\u96c6\u6642\u307e\u305f\u306f\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u7de8\u96c6\u3055\u308c\u308b\u5ea6\u306b\u306e\u307f\u30c8\u30ea\u30ac\u30fc\u3092\u5b9f\u884c\u3059\u308b\u3088\u3046\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u30c8\u30ea\u30ac\u30fc\uff3d\u3078\u79fb\u52d5\u3057\u3001\uff3bTrigger for Change\uff08\u5909\u66f4\u30c8\u30ea\u30ac\u30fc\uff09\uff3d\u3092\u9078\u629e\u3057\u3001\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>4\u3064\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3059\u3079\u3066\u8a2d\u5b9a\u3057\u305f\u5909\u66f4\u30c8\u30ea\u30ac\u30fc\u306e\u4f8b<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/cloud-change-trigger.png\" \/><\/p>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<ol>\n<li>\u3059\u3079\u3066\u306eEdition\u306b\u3066\u3001\u4ee5\u4e0b\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7<\/li>\n<li>\u30a4\u30f3\u30d1\u30af\u30c8<\/li>\n<li>\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u60c5\u5831<\/li>\n<li>\u7dca\u6025\u5ea6<\/li>\n<\/ul>\n<\/li>\n<li>\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\uff3d\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u306e\u65e5\u4ed8\u306e\u30d5\u30a3\u30eb\u30bf\uff0d\u3088\u308a\u3001\u672c\u65e5\u3001\u7fcc\u65e5\u3001\u6628\u65e5\u3001\u76f4\u8fd1\u306e7\u65e5\u9593\u3001\u4eca\u6708\u306a\u3069\u306e\u5b9a\u7fa9\u6e08\u307f\u306e\u5024\u3092\u4f7f\u7528\u3057\u3066\u3001\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u3055\u3089\u306b\u3001\u6f14\u7b97\u5b50\u3068\u3057\u3066\uff3bbetween\uff08\uff5e\u306e\u9593\uff09\uff3d\u304a\u3088\u3073\uff3bnot between\uff08\uff5e\u306e\u9593\u3067\u306a\u3044\uff09\uff3d\u3092\u5b9a\u7fa9\u3067\u304d\u308b\u3088\u3046\u306b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ol>\n<h4><span style=\"color: #99cc00;\">2019\u5e747\u670831\u65e5<\/span><\/h4>\n<h5><strong>\u65b0\u6a5f\u80fd\uff1a\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong><\/h5>\n<p>ServiceDesk Plus Cloud\u3067\u306f\u3001\u5fc5\u8981\u60c5\u5831\u306e\u8ffd\u52a0\u3068\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306b\u3001\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3001\u30ec\u30a4\u30a2\u30a6\u30c8\u3001\u30c6\u30fc\u30de\u306a\u3069\u3001\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u4e0a\u306e\u3059\u3079\u3066\u306e\u8981\u7d20\u3092\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u69cb\u6210\u8981\u7d20\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u691c\u7d22\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u56de\u7b54\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30a2\u30ca\u30a6\u30f3\u30b9\u3092\u4e00\u62ec\u3067\u691c\u7d22\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u300c\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u4f5c\u6210\u300d\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u4f5c\u6210\u300d\u30dc\u30bf\u30f3\u3001\u300c\u3059\u3079\u3066\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8868\u793a\u300d\u30dc\u30bf\u30f3\u306e\u914d\u7f6e\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3068\u3057\u3066\u3001\u300c\u308f\u305f\u3057\u306e\u8cc7\u7523\u300d\u3001\u300c\u308f\u305f\u3057\u306e\u6982\u8981\u300d\u3001\u300c\u30a2\u30ca\u30a6\u30f3\u30b9\u300d\u306a\u3069\u306e\u914d\u7f6e\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3068\u3057\u3066\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306b\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3078URL\u304c\u8ffd\u52a0\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30c6\u30fc\u30de\u3092\u9069\u7528\u3059\u308b\u3068\u3001\u30da\u30fc\u30b8\u306e\u5916\u898b\u304c\u5909\u66f4\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\uff3b\u8a2d\u5b9a\uff3d-&gt;\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d-&gt;\uff3bRequester Portal\uff08\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\uff09\uff3d-&gt;\uff3bRequester Portal Customization\uff08\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff09\uff3d-&gt;\uff3bCustomize\uff08\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff09\uff3d\u3078\u79fb\u52d5\u3057\u3001\u4f9d\u983c\u8005\u306e\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/requester-home.png\" \/><\/p>\n<h5 class=\"mT50\">\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/h5>\n<p class=\"mT0\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u306e\u518d\u30b0\u30eb\u30fc\u30d7\u5316\u3092\u884c\u3044\u307e\u3059\u3002\uff3b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\uff3d\u3068\uff3b\u6280\u8853\u62c5\u5f53\u8005\uff3d\u306e\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u306e\u533a\u5225\u3084\u3001\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u306f\u3001\uff3bAdvanced Portal Settings\uff08\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff09\uff3d\u3068\u300cRequester Portal\uff08\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\uff09\uff3d\u3068\u3044\u30462\u3064\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p class=\"mT30\"><strong>Requester Portal\uff08\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\uff09<\/strong><\/p>\n<ul class=\"mT20\">\n<li>\uff3b\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff3d\u304a\u3088\u3073\uff3b\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d\u30bf\u30d6\u914d\u4e0b\u3067\u3001\u8a2d\u5b9a\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306a\u3069\u306e\u8a2d\u5b9a\u304c\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\uff08\u307e\u305f\u306f\uff3b\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\uff3d\uff09\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u306e\u624b\u9806\u306f\u3001\uff3b\u8a2d\u5b9a\uff3d-&gt;\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d-&gt;\uff3b\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\uff3d\u306b\u3066\u8a2d\u5b9a\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<h5 class=\"mT30\"><strong>Requester Portal Settings\uff08\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff09<\/strong><\/h5>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/requester-portal-settings.png\" \/><\/p>\n<h5><strong>Requester Portal Customization\uff08\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff09<\/strong><\/h5>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/requester-portal-customizations.png\" \/><\/p>\n<h5 class=\"mT50\"><strong>Advanced Portal Settings\uff08\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff09<\/strong><\/h5>\n<p>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u3067\u306f\u3001\u6280\u8853\u62c5\u5f53\u8005\u30dd\u30fc\u30bf\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u591a\u6570\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u6d3b\u52d5\u304c\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f5c\u6210\u304a\u3088\u3073\u8ffd\u8de1\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u627f\u8a8d\u3068\u4f5c\u696d\u30ed\u30b0\u306e\u8a2d\u5b9a\u306a\u3069\u3092\u7c21\u5358\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5909\u66f4\u3084\u56de\u7b54\u306a\u3069\u306b\u95a2\u3059\u308b\u8a2d\u5b9a\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30c9\u30d0\u30f3\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u306f\u3001\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d-&gt;\uff3b\u30a2\u30c9\u30d0\u30f3\u30b9\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff3d\u3078\u79fb\u52d5\u3057\u3001\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/strong><\/p>\n<p class=\"mT30\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/advanced-portal-settings.png\" \/><\/p>\n<h5 class=\"mT50\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p class=\"mT10\"><strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb<\/strong><\/p>\n<ul>\n<li>\uff3b\u30a2\u30ca\u30a6\u30f3\u30b9\uff3d\u306f\u3001\u4f9d\u983c\u8005\u306e\uff3b\u30db\u30fc\u30e0\uff3d\u914d\u4e0b\u3067\u306f\u306a\u304f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/li>\n<li>\uff3b\u79c1\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\uff3d\u306f\u3001\u4f9d\u983c\u8005\u306e\uff3b\u30db\u30fc\u30e0\uff3d\u914d\u4e0b\u3067\u306f\u306a\u304f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/announcements.png\" width=\"814\" height=\"459\" \/><\/li>\n<li>\u983b\u7e41\u306b\u95b2\u89a7\u3055\u308c\u3066\u3044\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306e\uff3b\u3059\u3079\u3066\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8868\u793a\uff3d\u30dc\u30bf\u30f3\u3067\u8868\u793a\u3055\u308c\u308b\u30da\u30fc\u30b8\u306b\u5909\u66f4<\/li>\n<li>\u983b\u7e41\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\uff3b\u3082\u3063\u3068\u3082\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff3d\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/service-templates.png\" width=\"812\" height=\"606\" \/><\/li>\n<\/ul>\n<p><strong>\u30ab\u30ec\u30f3\u30c0\u30fc\u8a2d\u5b9a<\/strong><\/p>\n<ul>\n<li>\u30ab\u30ec\u30f3\u30c0\u30fc\u8a2d\u5b9a\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u304b\u3089\u3001\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30dd\u30fc\u30bf\u30eb&amp;\u8a2d\u5b9a\uff3d-&gt;\uff3b\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u8a2d\u5b9a\uff3d\u3078\u79fb\u52d5<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e747\u670825\u65e5<\/span><\/h4>\n<p><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u304a\u3044\u3066\u3001\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u6700\u5927100\u500b\u307e\u3067\u30bf\u30b9\u30af\u306e\u8ffd\u52a0\u306b\u5bfe\u5fdc<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u57fa\u3065\u3044\u3066\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u3068\u30c8\u30ea\u30ac\u30fc\u3092\u5b9f\u884c\u3067\u304d\u308b\u6a5f\u80fd\u306b\u5bfe\u5fdc<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u66f8\u306b\u3042\u308b\uff3b\u4fa1\u683c\u8abf\u6574\uff3d\u3067\u306f\u3001\u6700\u5927215\u307e\u3067\u306e\u4fa1\u683c\u306e\u5165\u529b\u306b\u5bfe\u5fdc<\/li>\n<li>Standard Edition\u306b\u304a\u3044\u3066\u3001\uff3b\u30dd\u30fc\u30bf\u30eb&amp;\u8a2d\u5b9a\uff3d\u00a0-&gt;\uff3b\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u8a2d\u5b9a\uff3d\u00a0-&gt;\uff3b\u901a\u8ca8\uff3d\u3088\u308a\u3001\u901a\u8ca8\u306e\u8ffd\u52a0\u306b\u5bfe\u5fdc<\/li>\n<\/ul>\n<p><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/p>\n<ul>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u74b0\u5883\u3067\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u3066\u3001\uff3b\u79c1\u306e\u672a\u89e3\u6c7a\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u307e\u305f\u306f\u30bf\u30b9\u30af\uff3d\u3001\uff3b\u81ea\u3089\u627f\u8a8d\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\uff3d\u3001\uff3b\u81ea\u3089\u5374\u4e0b\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\uff3d\u306a\u3069\u306e\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u6a5f\u80fd\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>3\u3064\u4ee5\u4e0a\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u304c\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u306b\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\uff3b\u56de\u7b54\uff3d\u30bf\u30d6\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u696d\u30ed\u30b0\u3092\u8ffd\u52a0\u3059\u308b\u3068\u3001\u4f5c\u696d\u30ed\u30b0\u306e\uff3b\u5bfe\u5fdc\u6642\u9593\uff3d\u304c\u6b63\u3057\u304f\u8a08\u7b97\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30b0\u30eb\u30fc\u30d7\u304b\u3089\u6280\u8853\u62c5\u5f53\u8005\u3092\u524a\u9664\u3057\u305f\u5f8c\u3067\u3082\u3001\u305d\u306e\u6280\u8853\u62c5\u5f53\u8005\u306b\u30b0\u30eb\u30fc\u30d7\u30e1\u30fc\u30eb\u304c\u5c4a\u3044\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u696d\u52d9\u30eb\u30fc\u30eb\u306b\u304a\u3051\u308b\u901a\u77e5\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u3001\u300c\u901a\u77e5\u3059\u308b\u300d\u306b\u8868\u793a\u3055\u308c\u308b\u300cSelect Technicians\u300d\u3092\u300c<strong>Select Users\u300d<\/strong>\u306b\u5909\u66f4<\/li>\n<li>\u7279\u5b9a\u306e\u5217\uff08\u30ab\u30e9\u30e0\uff09\u304c\u9078\u629e\u3055\u308c\u308b\u3068\u3001\u8868\u5f62\u5f0f\u3067\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u95a2\u9023\u306e\u30ec\u30dd\u30fc\u30c8\u304c\u4f5c\u6210\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u3069\u306e\u30b5\u30a4\u30c8\u306b\u3082\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u306a\u3044\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u7de8\u96c6\u307e\u305f\u306f\u524a\u9664\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e747\u670819\u65e5<\/span><\/h4>\n<p>\u4ed5\u69d8\u5909\u66f4<\/p>\n<p><strong>\u4e00\u822c<\/strong><\/p>\n<ul>\n<li>\u4e00\u6a5f\u80fd\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u30a2\u30a4\u30c6\u30e0\u3042\u305f\u308a\u306e\u6700\u5927\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u6570\u309250\u306b\u5897\u52a0\u3002\u5408\u8a08\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u30b5\u30a4\u30ba\u306e\u5236\u9650\u306f\u300150MB\u307e\u3067\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e747\u67082\u65e5<\/span><\/h4>\n<h5><strong>\u4eee\u60f3\u30db\u30b9\u30c8\u3068\u4eee\u60f3\u30de\u30b7\u30f3<\/strong><\/h5>\n<p><strong>\u4eee\u60f3\u30db\u30b9\u30c8\u306e\u30b9\u30ad\u30e3\u30f3<\/strong><\/p>\n<ul>\n<li>VMware\u306eESX\u30db\u30b9\u30c8\u3001ESXi\u30db\u30b9\u30c8\u3001Hyper-V\u30db\u30b9\u30c8\u3092\u30b9\u30ad\u30e3\u30f3\u3057\u3066\u3001\u30db\u30b9\u30c8\u4e0a\u306b\u4f5c\u6210\u3055\u308c\u305f\u4eee\u60f3\u30de\u30b7\u30f3\uff08VM\uff09\u3092\u53d6\u5f97\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002 \u30b9\u30ad\u30e3\u30f3\u306e\u307b\u304b\u306b\u3001\u4eee\u60f3\u30db\u30b9\u30c8\u3068\u4eee\u60f3\u30de\u30b7\u30f3\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u3066\u624b\u52d5\u3067\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 \u4eee\u60f3\u30db\u30b9\u30c8\u3092\u30b9\u30ad\u30e3\u30f3\u3059\u308b\u3068\u3001\u4eee\u60f3\u30db\u30b9\u30c8\u3068\u3001\u4eee\u60f3\u30db\u30b9\u30c8\u4e0a\u306e\u4eee\u60f3\u30de\u30b7\u30f3\u306e\u95a2\u4fc2\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d0\u30fc\u914d\u4e0b\u306b\u4eee\u60f3\u30db\u30b9\u30c8\u3068\u4eee\u60f3\u30de\u30b7\u30f3\u3092\u8868\u793a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\uff3b\u8cc7\u7523\uff3d\u30bf\u30d6\u914d\u4e0b\u306e\uff3b\u4eee\u60f3\u30db\u30b9\u30c8\uff08Virtual Hosts\uff09\uff3d\u3068\uff3b\u4eee\u60f3\u30de\u30b7\u30f3\uff08Virtual Machines\uff09\uff3d\u30d3\u30e5\u30fc\u306b\u3082\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u6a5f\u80fd\u3092\u5f37\u5316<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/vhosts.png\" width=\"1156\" height=\"477\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/vm-list.png\" width=\"1004\" height=\"521\" \/><\/li>\n<\/ul>\n<p><strong>\u4eee\u60f3\u30db\u30b9\u30c8 - \u4eee\u60f3\u30de\u30b7\u30f3\u306e\u95a2\u9023\u4ed8\u3051<\/strong><\/p>\n<ul>\n<li>\u30db\u30b9\u30c8\u4e0a\u306e\u4eee\u60f3\u30de\u30b7\u30f3\u306f\u3001\u30db\u30b9\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\uff3b\u4eee\u60f3\u30de\u30b7\u30f3\uff08Virtual Machine\uff09\uff3d\u914d\u4e0b\u306b\u3082\u8868\u793a\u3055\u308c\u307e\u3059\u3002 \u540c\u69d8\u306b\u3001\u4eee\u60f3\u30de\u30b7\u30f3\u8a73\u7d30\u30da\u30fc\u30b8\u306e\uff3b\u8cc7\u7523\u60c5\u5831\uff3d\u914d\u4e0b\u306b\u3082\u4eee\u60f3\u30db\u30b9\u30c8\u540d\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002 \u307e\u305f\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d0\u30fc\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u3082\u95a2\u4fc2\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/vms.png\" width=\"722\" height=\"411\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/vm-asset-details.png\" width=\"721\" height=\"243\" \/><\/li>\n<\/ul>\n<p><strong>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d0\u30fc\u30d5\u30a9\u30fc\u30e0<\/strong><\/p>\n<ul>\n<li>\u4eee\u60f3\u30db\u30b9\u30c8\u3068\u4eee\u60f3\u30de\u30b7\u30f3\u306f\u8ad6\u7406\u7684\u306b\u306f\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d0\u30fc\u3067\u3059\u304c\u3001\u30db\u30b9\u30c8\u3068\u4eee\u60f3\u30de\u30b7\u30f3\u3068\u898b\u306a\u3057\u307e\u3059\u3002 \u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d0\u30fc\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u753b\u50cf\u306e\u3088\u3046\u306b\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u4eee\u60f3\u30db\u30b9\u30c8\u307e\u305f\u306f\u4eee\u60f3\u30de\u30b7\u30f3\u306b\u6307\u5b9a\u3067\u304d\u307e\u3059\u3002<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/ws-edit-1.png\" width=\"958\" height=\"307\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/ws-edit-2.png\" width=\"961\" height=\"267\" \/><\/li>\n<\/ul>\n<h5>\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb<\/h5>\n<ul>\n<li>ServiceDesk Plus Cloud\u4e0a\u3001\u307e\u305f\u3001ServiceDesk Plus Cloud\u5916\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3001\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u5b9f\u884c\u306b\u5bfe\u5fdc\u3002\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff08Schedule\uff09\uff3d\u3088\u308a\u3001\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u30b5\u30f3\u30d7\u30eb\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/schedule.png\" width=\"1058\" height=\"585\" \/><\/p>\n<p><strong>\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u95a2\u6570<\/strong><\/p>\n<ul>\n<li>\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u95a2\u6570\uff08Callback function\uff09\u306b\u3088\u308a\u751f\u6210\u3055\u308c\u308b\u30e6\u30cb\u30fc\u30af\u306aURL\u3092\u30c8\u30ea\u30ac\u30fc\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u5b9f\u884c\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u95a2\u6570\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u30a4\u30d9\u30f3\u30c8\u304c\u767a\u751f\u3057\u305f\u3068\u304d\u306bServiceDesk Plus Cloud\u5185\u3067\u30c7\u30fc\u30bf\u3092\u64cd\u4f5c\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u95a2\u6570\u3092\u4f7f\u7528\u3057\u3066\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30c7\u30fc\u30bf\u3092\u64cd\u4f5c\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9\uff3d-&gt;\uff3b\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\uff3d\u3088\u308a\u5b9a\u7fa9\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\u30b5\u30f3\u30d7\u30ebCallback\u95a2\u6570<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/schedule.png\" width=\"1062\" height=\"587\" \/><\/p>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<ul>\n<li>\u8cc7\u7523\u3084\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u3001\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u30e6\u30fc\u30b6\u30fc\uff0f\u90e8\u7f72\u306e\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u4efb\u610f\u306e\u30b5\u30a4\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u308b\u6a5f\u80fd\u306b\u5bfe\u5fdc\u3002 \u306a\u304a\u3001\u300c\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f\u90e8\u7f72\u306e\u30b5\u30a4\u30c8\u3092\u4fdd\u6301\u3059\u308b\uff08Retain user's or department's site as Asset site\uff09\u300d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u8cc7\u7523\u306b\u5bfe\u3057\u3001\u30e6\u30fc\u30b6\u30fc\uff0f\u90e8\u7f72\u306e\u30b5\u30a4\u30c8\u3092\u4fdd\u6301\u3059\u308b\u3053\u3068\u3082\u304c\u53ef\u80fd\u3067\u3059\u3002\u672c\u8a2d\u5b9a\u306f\u3001\u8cc7\u7523\u3068\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\uff0f\u624b\u52d5\u8ffd\u52a0\u306e\u4e21\u65b9\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002\u4eca\u5f8c\u306f\u3001 \u8cc7\u7523\uff0f\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u73fe\u5728\u306e\u30b5\u30a4\u30c8\u306e\u95a2\u9023\u4ed8\u3051\u60c5\u5831\u306f\u4fdd\u6301\u3055\u308c\u307e\u3059\u304c\u3001\u95a2\u9023\u4ed8\u3051\u3092\u4e0a\u66f8\u304d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u8cc7\u7523\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u307e\u305f\u306f\u30e6\u30fc\u30b6\u30fc\uff08\u6240\u6709\u8005\uff09\u3092\u5909\u66f4\u3059\u308b\u3068\u304d\u306b\u3001\u30b3\u30e1\u30f3\u30c8\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u3001\u7de8\u96c6\u753b\u9762\u306b\u300c\u30b3\u30e1\u30f3\u30c8\uff08Comments\uff09\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0\u3002\u8ffd\u52a0\u3055\u308c\u305f\u30b3\u30e1\u30f3\u30c8\u306f\u3001\uff3b\u5c65\u6b74\uff3d-&gt;\uff3b\u30ea\u30bd\u30fc\u30b9\u6240\u6709\u8005\uff08\u30e6\u30fc\u30b6\u30fc\uff09\u5c65\u6b74\uff3d\u306b\u3066\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/assign.png\" width=\"645\" height=\"486\" \/><\/li>\n<li>\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u30da\u30fc\u30b8\u306b\u3066\u3001\uff3b\u30aa\u30fc\u30ca\u30fc\u306e\u5272\u308a\u5f53\u3066\uff3d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u3059\u3079\u3066\u306e\u8cc7\u7523\u306b\u5bfe\u3057\u30e6\u30fc\u30b6\u30fc\u306e\u4e00\u62ec\u95a2\u9023\u4ed8\u3051\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/assign-bulk-1.png\" width=\"1075\" height=\"297\" \/><\/li>\n<li>\u82f1\u8a9e\u74b0\u5883\u306b\u3066\u3001\uff3bModify Type\uff3d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\uff3bModify Product\uff3d\u3068\u540d\u524d\u304c\u5909\u66f4\u3002\u307e\u305f\u3001\u3059\u3079\u3066\u306e\u8cc7\u7523\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u5bfe\u5fdc<\/li>\n<li>\uff3b\u4e00\u81f4\uff3d\u304a\u3088\u3073\uff3b\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\uff3d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u3059\u3079\u3066\u306e\u8cc7\u7523\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u5bfe\u5fdc<\/li>\n<li>SNMP\u30c7\u30d0\u30a4\u30b9\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u306b\uff3b\u8a8d\u8a3c\u60c5\u5831\u306e\u5909\u66f4\uff3d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0<\/li>\n<li>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d0\u30fc\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc -&gt; \uff3b+\u65b0\u898f\u8ffd\u52a0\uff3d\u30da\u30fc\u30b8\u306b\u3066\u3001\u300c\u30e2\u30c7\u30eb\u300d\u914d\u4e0b\u306b\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d0\u30fc\u306e\u4e21\u65b9\u306e\u30e2\u30c7\u30eb\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30e6\u30fc\u30b6\u30fc&amp;\u8a31\u53ef\uff3d-&gt;\uff3b\u4f9d\u983c\u8005\uff3d-&gt;\uff3b\u8cc7\u7523\u306e\u95a2\u9023\u4ed8\u3051\uff08Associtate Asset(s)\uff09\uff3d\u30a2\u30a4\u30b3\u30f3\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u8cc7\u7523\u3092\u4f9d\u983c\u8005\u306b\u95a2\u9023\u4ed8\u3051\u308b\u6a5f\u80fd\u306b\u5bfe\u5fdc<\/li>\n<li>\u8ca9\u58f2\u5143\u3068\u3042\u308f\u305b\u3066\u3001\u8cc7\u7523\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u306b\u5bfe\u5fdc<\/li>\n<li>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u8907\u6570\u306e\u30c7\u30a3\u30b9\u30d7\u30ec\u30a4\u30fb\u30e2\u30cb\u30bf\u30fc\u3092\u8ffd\u52a0\u30fb\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u306b\u5bfe\u5fdc<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e746\u670828\u65e5<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>Slack\u9023\u643a<\/strong><\/p>\n<ul>\n<li>Slack\u9023\u643a\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30b9\u30e9\u30c3\u30b7\u30e5\uff08\/\uff09\u30b3\u30de\u30f3\u30c9\u3092\u4f7f\u7528\u3057\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f5c\u6210\u304a\u3088\u3073\u8ffd\u8de1\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002 \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bf\u30b9\u30af\u3092\u5171\u540c\u3067\u4f5c\u696d\u30fb\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u30011\u3064\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\uff08Slack\uff09\u306e\u307f\u3092\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u9023\u643a\uff3d-&gt;\uff3bSlack\uff3d\u306b\u3066\u3001\u3067Slack\u9023\u643a\u3092\u6709\u52b9\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1561974966031.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1851\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1561974966031-300x128.png\" alt=\"\" width=\"727\" height=\"310\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1561974966031-300x128.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2019\/01\/1561974966031-1024x437.png 1024w\" sizes=\"auto, (max-width: 727px) 100vw, 727px\" \/><\/a><\/p>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/strong><\/p>\n<ul>\n<li>\uff3bESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff3d -&gt;\u00a0\uff3b\u691c\u8a3c\u6e08\u307f\u30c9\u30e1\u30a4\u30f3\uff3d\u306b\u3066\u3001\u30d7\u30e9\u30a4\u30de\u30ea\u30c9\u30e1\u30a4\u30f3\u306b\u8a2d\u5b9a\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0<\/li>\n<li>\uff3bESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\uff3d -&gt; \uff3b\u30e6\u30fc\u30b6\u30fc\uff3d -&gt; \uff3bInactive Users\uff08\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\uff09\uff3d\u306b\u3066\u3001\u7121\u52b9\u5316\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u3092\u30a2\u30af\u30c6\u30a3\u30d6\u5316\u3001\u304a\u3088\u3073\u3001\u524a\u9664\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<p><strong>\u5909\u66f4<\/strong><\/p>\n<ul>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\uff3d\u306e\u5b9f\u884c\u4e2d\u306b\u627f\u8a8d\u30ec\u30d9\u30eb\u304c\u8907\u6570\u56de\u4f5c\u6210\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li>\u300c\u30b9\u30c6\u30fc\u30bf\u30b9\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u3001\u65b0\u898f\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u6642\u3001\uff3b\u30d5\u30a3\u30fc\u30eb\u30c9\u30a2\u30f3\u30c9\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\uff3d\u304c\u6a5f\u80fd\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3002\u672c\u554f\u984c\u306f\u3001\u4f9d\u983c\u8005\u30ed\u30b0\u30a4\u30f3\u6642\u306b\u306e\u307f\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e746\u670824\u65e5<\/span><\/h4>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<ul>\n<li>\u5404\u8cc7\u7523\u30b0\u30eb\u30fc\u30d7\u5185\u306e\u8cc7\u7523\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u8868\u793a\u3067\u304d\u308b\u30ab\u30e9\u30e0\u3068\u3057\u3066\u3001\u6b21\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5bfe\u5fdc\uff1a\u8cc7\u7523\u30bf\u30b0\u3001\u30b7\u30ea\u30a2\u30eb\u756a\u53f7\u3001\u30b5\u30fc\u30d3\u30b9\u30bf\u30b0\u3001\u30d0\u30fc\u30b3\u30fc\u30c9\u3001\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30bf\u30a4\u30d7\u3001\u8ca9\u58f2\u5143\u3001\u30b5\u30a4\u30c8\u3001\u30e2\u30c7\u30eb\u3001\u30c9\u30e1\u30a4\u30f3\u3001\u7dcf\uff08\u7269\u7406\uff09\u30e1\u30e2\u30ea\u3001OS\u3001\u53d6\u5f97\u65e5\u3001\u6e80\u4e86\u65e5\u3001 \u4fdd\u8a3c\u306e\u6e80\u4e86\u65e5<\/li>\n<li>\u300c\u30b0\u30eb\u30fc\u30d7\u300d\u306e\u8ffd\u52a0\u3002\u300c\u8cc7\u7523\u540d\u300d\u3001\u300c\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u300d\u3001\u300c\u30d0\u30fc\u30b3\u30fc\u30c9\u300d\u306a\u3069\u306e\u8ffd\u52a0\u6761\u4ef6\u3092\u4f7f\u7528\u3057\u305f\u52d5\u7684\u3001\u307e\u305f\u3001\u9759\u7684\u30b0\u30eb\u30fc\u30d7\u306e\u8ffd\u52a0\u306b\u5bfe\u5fdc<\/li>\n<li>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30b9\u30a4\u30fc\u30c8\u5185\u306e\u3059\u3079\u3066\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u524a\u9664\u3055\u308c\u308b\u3068\u3001\u305d\u306e\u30b9\u30a4\u30fc\u30c8\u306f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u5909\u66f4\u3055\u308c\u308b\u3088\u3046\u5bfe\u5fdc<\/li>\n<li>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u3068\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u3001\u6b21\u306e\u60c5\u5831\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u5bfe\u5fdc\n<ul>\n<li>\u6700\u65b0\u66f4\u65b0\u8005<\/li>\n<li>\u6700\u65b0\u66f4\u65b0\u65e5\u6642<\/li>\n<li>\u4f5c\u6210\u8005<\/li>\n<li>\u4f5c\u6210\u65e5\u6642<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>\u4f9d\u983c\u8005\u753b\u9762\u3067\u3001\u300c\u79c1\u306e\u8a73\u7d30\u300d\u306e\u4e0b\u306e\u300c\u5831\u544a\u5148\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u8a2d\u5b9a\u3057\u305f\u5024\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d -&gt; \uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d-&gt; \uff3b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30ab\u30c6\u30b4\u30ea\uff3d\u306b\u3066\u3001\u30ab\u30c6\u30b4\u30ea\u304c10\u500b\u3057\u304b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e746\u670817\u65e5<\/span><\/h4>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u524a\u9664\u3057\u3066\u3082\u3001\u7279\u5b9a\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u304b\u3089\u524a\u9664\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>Active Directory\u304b\u3089\u524a\u9664\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u3001ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u304b\u3089\u306e\u307f\u524a\u9664\u3055\u308c\u3001\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u304b\u3089\u306f\u524a\u9664\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u30ed\u30b0\u30a4\u30f3\u6a29\u9650\u306e\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u304c\u3001ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u304b\u3089\u540c\u3058\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3067\u65b0\u3057\u3044\u30e6\u30fc\u30b6\u30fc\u3068\u3057\u3066\u8ffd\u52a0\u3055\u308c\u305f\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u91cd\u8907\u3057\u3066\u7279\u5b9a\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u4f5c\u6210\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e746\u670811\u65e5<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u30e6\u30fc\u30b6\u30fc\u306e\u4ee3\u7406-\u65b0\u6a5f\u80fd<\/h5>\n<p>\u30e6\u30fc\u30b6\u30fc\u306e\u4ee3\u7406\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u4ee3\u7406\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u300c\u30e6\u30fc\u30b6\u30fc\u306e\u4ee3\u7406\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u672c\u6a5f\u80fd\u3092\u4f9d\u983c\u8005\u306b\u5bfe\u3057\u6709\u52b9\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"max\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/on-behalf-of-field.png\" \/><\/div>\n<p class=\"zw-paragraph heading5\">\uff3b\u7ba1\u7406\uff3d -&gt; \uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d -&gt; \uff3b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\uff3d -&gt;\u300c\u6b21\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u4ee3\u308f\u308a\u306b\u3001\u4f9d\u983c\u8005\u306b\u3088\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u3092\u6709\u52b9\u5316\u3059\u308b\u300d\u306b\u3066\u3001\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u3001\u540c\u3058\u30b5\u30a4\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u3001\u540c\u3058\u90e8\u7f72\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u3044\u305a\u308c\u304b\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f9d\u983c\u8005\u304c\u4ee3\u7406\u3068\u3057\u3066\u9078\u629e\u53ef\u80fd\u306a\u30e6\u30fc\u30b6\u30fc\u3092\u5236\u9650\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"max\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/enable.png\" \/><\/div>\n<p>\u672c\u6a5f\u80fd\u3092\u6709\u52b9\u5316\u5f8c\u3001\u300c\u30e6\u30fc\u30b6\u30fc\u306e\u4ee3\u7406\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f9d\u983c\u8005\u306f\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u4ee3\u308f\u308a\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u6642\u3001\u300c\u30e6\u30fc\u30b6\u30fc\u306e\u4ee3\u7406\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u4f9d\u983c\u8005\u306b\u306e\u307f\u8868\u793a\u3055\u308c\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u5f8c\u306b\u306f\u5909\u66f4\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2019\u5e745\u670831\u65e5<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u5909\u66f4<br \/>\n<\/strong><br \/>\n\uff3b\u5909\u66f4\uff3d-&gt;\u753b\u9762\u53f3\u4e0a\uff3b\u30ab\u30ec\u30f3\u30c0\u30fc\u30d3\u30e5\u30fc\uff3d\u8868\u793a\u306b\u3066\u3001\u5909\u66f4\u306e\u4e88\u5b9a\u671f\u9593\u30d0\u30fc\u306b\u30ab\u30fc\u30bd\u30eb\u3092\u5408\u308f\u305b\u308b\u3068\u3001\u5909\u66f4\u306e\u30b9\u30c6\u30fc\u30b8\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u304a\u3088\u3073\u627f\u8a8d\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong><\/p>\n<p>\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\uff3d-&gt;\uff3b\u30bf\u30b9\u30af\uff3d-&gt;\uff3b\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\uff3d\u306b\u3066\u3001\u9805\u76ee\u306e\u540d\u524d\u3092\u30c0\u30d6\u30eb\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u304a\u3088\u3073\u30bf\u30b9\u30af\u3092\u7de8\u96c6\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<p><strong>\u8cc7\u7523<br \/>\n<\/strong><br \/>\n\uff3b\u8cc7\u7523\uff3d-&gt;\uff3b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff3d-&gt;\uff3b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\uff3d\u3092\u9078\u629e\u3057\u3001\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u306e\u914d\u4e0b\u306b\u3066\u3001\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e<strong>\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong>\u3092\u8868\u793a\u3059\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<p><strong>\u30ec\u30dd\u30fc\u30c8<br \/>\n<\/strong><br \/>\n\uff3b\u30ec\u30dd\u30fc\u30c8\uff3d-&gt;\uff3b\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\uff3d\u306b\u3066\u3001\u8cc7\u7523\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u9078\u629e\u6642\u3001\u5229\u7528\u53ef\u80fd\u306a\u30ab\u30e9\u30e0\u3068\u3057\u3066\"Purchase Order Name\"\uff08\u8cfc\u5165\u6ce8\u6587\u7f72\u540d\uff09\u3068\"Purchase Order ID\"\uff08\u8cfc\u5165\u6ce8\u6587\u66f8ID\uff09\u3092\u8ffd\u52a0<\/p>\n<h5 class=\"zw-paragraph heading5\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p><strong>Jira\u9023\u643a<br \/>\n<\/strong><br \/>\nServiceDesk Plus Cloud\u3068Jira\u9023\u643a\u3067\u4f7f\u7528\u3055\u308c\u308b\u57fa\u672c\u8a8d\u8a3c\u30d5\u30ed\u30fc\u304c\u5909\u66f4\u3055\u308c\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u3092API\u30c8\u30fc\u30af\u30f3\u306b\u7f6e\u304d\u63db\u3048\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<br \/>\n<\/strong><\/p>\n<ul>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u901a\u77e5\u30eb\u30fc\u30eb\uff3d-&gt;\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\uff3d\u306b\u3066\u3001<strong>\u4f9d\u983c\u8005\u304b\u3089\u5fdc\u7b54\u304c\u3042\u3063\u305f\u3068\u304d\u3001\u6280\u8853\u62c5\u5f53\u8005\u306b\u30e1\u30fc\u30eb\u3067\u901a\u77e5\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b<\/strong>\u6642\u3001\u6280\u8853\u62c5\u5f53\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3067\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u4f7f\u7528\u6642\u3001 \u30ea\u30af\u30a8\u30b9\u30c8ID\u306e\u30ab\u30b9\u30bf\u30e0\u30c7\u30ea\u30df\u30bf\uff08\u4f8b\uff1a##\uff09\u304c\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u6642\u3001\uff3b\u4e0b\u66f8\u304d\u3092\u7de8\u96c6\uff3d-&gt;\uff3b<strong>\u30ec\u30d3\u30e5\u30fc\u3092\u9001\u4fe1<\/strong>\uff3d\u306b\u3066\u3001\u9001\u4fe1\u3055\u308c\u305f\u30ec\u30d3\u30e5\u30fc\u306e\u30e1\u30fc\u30eb\u306e\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3082\u30c1\u30b1\u30c3\u30c8\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u304c\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u969b\u3001Most Used Service Templates\uff08\u6700\u3082\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff09\u304c\u4f7f\u7528\u983b\u5ea6\u9806\u756a\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u306e<strong>\u5f79\u8077\u540d<\/strong>\u304c\u6700\u5927150\u5b57\u307e\u3067\u306e\u5236\u9650\u3092\u8d85\u3048\u305f\u5834\u5408\u3001\u4f9d\u983c\u8005\u60c5\u5831\u306e\u7de8\u96c6\u3001\u8ffd\u52a0\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u5909\u66f4<br \/>\n<\/strong><br \/>\n\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u901a\u77e5\u5148\u3068\u3057\u3066\u5f79\u5272\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u901a\u77e5\u3059\u308b\u5f79\u5272\u307e\u305f\u306f\u30e6\u30fc\u30b6\u30fc\u304c\u7a7a\u767d\u306e\u5834\u5408\u3001\u5909\u66f4\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u4e0a\u66f8\u304d\u30fb\u7de8\u96c6\u4fdd\u5b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<br \/>\n<\/strong><br \/>\n\u4f5c\u6210\u65e5\u306e\u5024\u3092\u5165\u529b\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001Microsoft \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<p><strong>\u8cc7\u7523<br \/>\n<\/strong><\/p>\n<ul>\n<li>\u8cc7\u7523\u306e<strong>\u30ea\u30bd\u30fc\u30b9\u6240\u6709\u8005\uff08\u30e6\u30fc\u30b6\u30fc\uff09\u5c65\u6b74<\/strong>\u306b\u3066\u3001\u8cc7\u7523\u3092\u30e6\u30fc\u30b6\u30fc\u306b\u518d\u5272\u308a\u5f53\u3066\u3057\u305f\u6280\u8853\u8005\u3067\u306f\u306a\u304f\u3001\u6700\u521d\u306b\u8cc7\u7523\u30d5\u30a9\u30fc\u30e0\u3092<strong>In store<\/strong>\u304b\u3089<strong>In use<\/strong>\u306b\u8a2d\u5b9a\u3057\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u8cc7\u7523\u306e<b>\u30ea\u30fc\u30b9\u958b\u59cb\u65e5<\/b>\u3068<strong>\u30ea\u30fc\u30b9\u7d42\u4e86\u65e5<\/strong>\u306e\u5024\u304c\u7a7a\u767d\u306e\u5834\u5408\u3001\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u88fd\u54c1\u30bf\u30a4\u30d7\u304c\u6b63\u5e38\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u8cfc\u8cb7<br \/>\n<\/strong><br \/>\n\u8cfc\u8cb7\u6ce8\u6587\u66f8\u306b\u3066\u3001\u500b\u3005\u306e\u91d1\u984d\u3092\u56db\u6368\u4e94\u5165\u305b\u305a\u306b<strong>\u5408\u8a08<\/strong>\u304c\u8a08\u7b97\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<p><strong>\u305d\u306e\u4ed6<br \/>\n<\/strong><\/p>\n<ul>\n<li>\u753b\u9762\u53f3\u4e0a\uff3b\u901a\u77e5\uff3d\u306b\u3066\u3001\uff3b\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\uff3d\u304c\u81ea\u52d5\u7684\u306b\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7\u3001\u7dca\u6025\u5ea6\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u306a\u3069\u306e\u9805\u76ee\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3001<\/strong>Enterprise Edition\u3067\u306e\u307f\u30ec\u30dd\u30fc\u30c8\u9805\u76ee\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8cc7\u7523\u3084\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3001 Professional \u3084Enterprise editions\u3067\u306e\u307f\u30ec\u30dd\u30fc\u30c8\u9805\u76ee\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e745\u670831\u65e5<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u5909\u66f4<br \/>\n<\/strong><br \/>\n\uff3b\u5909\u66f4\uff3d-&gt;\u753b\u9762\u53f3\u4e0a\uff3b\u30ab\u30ec\u30f3\u30c0\u30fc\u30d3\u30e5\u30fc\uff3d\u8868\u793a\u306b\u3066\u3001\u5909\u66f4\u306e\u4e88\u5b9a\u671f\u9593\u30d0\u30fc\u306b\u30ab\u30fc\u30bd\u30eb\u3092\u5408\u308f\u305b\u308b\u3068\u3001\u5909\u66f4\u306e\u30b9\u30c6\u30fc\u30b8\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u304a\u3088\u3073\u627f\u8a8d\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong><\/p>\n<p>\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\uff3d-&gt;\uff3b\u30bf\u30b9\u30af\uff3d-&gt;\uff3b\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\uff3d\u306b\u3066\u3001\u9805\u76ee\u306e\u540d\u524d\u3092\u30c0\u30d6\u30eb\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u304a\u3088\u3073\u30bf\u30b9\u30af\u3092\u7de8\u96c6\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<p><strong>\u8cc7\u7523<br \/>\n<\/strong><br \/>\n\uff3b\u8cc7\u7523\uff3d-&gt;\uff3b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff3d-&gt;\uff3b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\uff3d\u3092\u9078\u629e\u3057\u3001\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u306e\u914d\u4e0b\u306b\u3066\u3001\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e<strong>\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong>\u3092\u8868\u793a\u3059\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<p><strong>\u30ec\u30dd\u30fc\u30c8<br \/>\n<\/strong><br \/>\n\uff3b\u30ec\u30dd\u30fc\u30c8\uff3d-&gt;\uff3b\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\uff3d\u306b\u3066\u3001\u8cc7\u7523\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u9078\u629e\u6642\u3001\u5229\u7528\u53ef\u80fd\u306a\u30ab\u30e9\u30e0\u3068\u3057\u3066\"Purchase Order Name\"\uff08\u8cfc\u5165\u6ce8\u6587\u7f72\u540d\uff09\u3068\"Purchase Order ID\"\uff08\u8cfc\u5165\u6ce8\u6587\u66f8ID\uff09\u3092\u8ffd\u52a0<\/p>\n<h5 class=\"zw-paragraph heading5\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p><strong>Jira\u9023\u643a<br \/>\n<\/strong><br \/>\nServiceDesk Plus Cloud\u3068Jira\u9023\u643a\u3067\u4f7f\u7528\u3055\u308c\u308b\u57fa\u672c\u8a8d\u8a3c\u30d5\u30ed\u30fc\u304c\u5909\u66f4\u3055\u308c\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u3092API\u30c8\u30fc\u30af\u30f3\u306b\u7f6e\u304d\u63db\u3048\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<br \/>\n<\/strong><\/p>\n<ul>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u901a\u77e5\u30eb\u30fc\u30eb\uff3d-&gt;\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\uff3d\u306b\u3066\u3001<strong>\u4f9d\u983c\u8005\u304b\u3089\u5fdc\u7b54\u304c\u3042\u3063\u305f\u3068\u304d\u3001\u6280\u8853\u62c5\u5f53\u8005\u306b\u30e1\u30fc\u30eb\u3067\u901a\u77e5\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b<\/strong>\u6642\u3001\u6280\u8853\u62c5\u5f53\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3067\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u4f7f\u7528\u6642\u3001 \u30ea\u30af\u30a8\u30b9\u30c8ID\u306e\u30ab\u30b9\u30bf\u30e0\u30c7\u30ea\u30df\u30bf\uff08\u4f8b\uff1a##\uff09\u304c\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u6642\u3001\uff3b\u4e0b\u66f8\u304d\u3092\u7de8\u96c6\uff3d-&gt;\uff3b<strong>\u30ec\u30d3\u30e5\u30fc\u3092\u9001\u4fe1<\/strong>\uff3d\u306b\u3066\u3001\u9001\u4fe1\u3055\u308c\u305f\u30ec\u30d3\u30e5\u30fc\u306e\u30e1\u30fc\u30eb\u306e\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3082\u30c1\u30b1\u30c3\u30c8\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u304c\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u969b\u3001Most Used Service Templates\uff08\u6700\u3082\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff09\u304c\u4f7f\u7528\u983b\u5ea6\u9806\u756a\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u306e<strong>\u5f79\u8077\u540d<\/strong>\u304c\u6700\u5927150\u5b57\u307e\u3067\u306e\u5236\u9650\u3092\u8d85\u3048\u305f\u5834\u5408\u3001\u4f9d\u983c\u8005\u60c5\u5831\u306e\u7de8\u96c6\u3001\u8ffd\u52a0\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u5909\u66f4<br \/>\n<\/strong><br \/>\n\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u901a\u77e5\u5148\u3068\u3057\u3066\u5f79\u5272\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u901a\u77e5\u3059\u308b\u5f79\u5272\u307e\u305f\u306f\u30e6\u30fc\u30b6\u30fc\u304c\u7a7a\u767d\u306e\u5834\u5408\u3001\u5909\u66f4\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u4e0a\u66f8\u304d\u30fb\u7de8\u96c6\u4fdd\u5b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<br \/>\n<\/strong><br \/>\n\u4f5c\u6210\u65e5\u306e\u5024\u3092\u5165\u529b\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001Microsoft \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<p><strong>\u8cc7\u7523<br \/>\n<\/strong><\/p>\n<ul>\n<li>\u8cc7\u7523\u306e<strong>\u30ea\u30bd\u30fc\u30b9\u6240\u6709\u8005\uff08\u30e6\u30fc\u30b6\u30fc\uff09\u5c65\u6b74<\/strong>\u306b\u3066\u3001\u8cc7\u7523\u3092\u30e6\u30fc\u30b6\u30fc\u306b\u518d\u5272\u308a\u5f53\u3066\u3057\u305f\u6280\u8853\u8005\u3067\u306f\u306a\u304f\u3001\u6700\u521d\u306b\u8cc7\u7523\u30d5\u30a9\u30fc\u30e0\u3092<strong>In store<\/strong>\u304b\u3089<strong>In use<\/strong>\u306b\u8a2d\u5b9a\u3057\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u8cc7\u7523\u306e<b>\u30ea\u30fc\u30b9\u958b\u59cb\u65e5<\/b>\u3068<strong>\u30ea\u30fc\u30b9\u7d42\u4e86\u65e5<\/strong>\u306e\u5024\u304c\u7a7a\u767d\u306e\u5834\u5408\u3001\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u88fd\u54c1\u30bf\u30a4\u30d7\u304c\u6b63\u5e38\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p><strong>\u8cfc\u8cb7<br \/>\n<\/strong><br \/>\n\u8cfc\u8cb7\u6ce8\u6587\u66f8\u306b\u3066\u3001\u500b\u3005\u306e\u91d1\u984d\u3092\u56db\u6368\u4e94\u5165\u305b\u305a\u306b<strong>\u5408\u8a08<\/strong>\u304c\u8a08\u7b97\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<p><strong>\u305d\u306e\u4ed6<br \/>\n<\/strong><\/p>\n<ul>\n<li>\u753b\u9762\u53f3\u4e0a\uff3b\u901a\u77e5\uff3d\u306b\u3066\u3001\uff3b\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\uff3d\u304c\u81ea\u52d5\u7684\u306b\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7\u3001\u7dca\u6025\u5ea6\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u306a\u3069\u306e\u9805\u76ee\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3001<\/strong>Enterprise Edition\u3067\u306e\u307f\u30ec\u30dd\u30fc\u30c8\u9805\u76ee\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8cc7\u7523\u3084\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3001 Professional \u3084Enterprise editions\u3067\u306e\u307f\u30ec\u30dd\u30fc\u30c8\u9805\u76ee\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e745\u670820\u65e5<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406-\u65b0\u6a5f\u80fd<\/h5>\n<ul>\n<li>\u30ea\u30bd\u30fc\u30b9\u306e\u8a08\u753b\u3001\u7ba1\u7406\u3001\u53ef\u7528\u6027\u3092\u78ba\u8a8d\u3001\u6280\u8853\u62c5\u5f53\u8005\u306b\u30bf\u30b9\u30af\u3092\u5272\u308a\u5f53\u3066\u306b\u5229\u7528\u3067\u304d\u308b\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u306f\u3001\uff3b\u30db\u30fc\u30e0\uff3d\u30bf\u30d6\u3001\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\uff3d\u30bf\u30d6\u3001\u5404\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30da\u30fc\u30b8\u3088\u308a\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u4f5c\u696d\u8ca0\u8377\u3092\u57fa\u306b\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u4f7f\u7528\u7387\u3092\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"pre aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/workload.png\" width=\"80%\" \/><\/p>\n<ul>\n<li>\u6642\u9593\u3067\u30bf\u30b9\u30af\u3092\u30d5\u30a3\u30eb\u30bf\u30fc\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"pre aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/task-based-time-scale.png\" width=\"1103\" height=\"384\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\uff3b\u30db\u30fc\u30e0\uff3d\u00a0-&gt; \uff3b\u30bf\u30b9\u30af\uff3d -&gt;\u00a0\uff3b\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\uff3d -&gt;\u00a0\uff3b\u6280\u8853\u62c5\u5f53\u8005\u30d5\u30a3\u30eb\u30bf\u30fc\uff3d\u3088\u308a\u3001\u30b5\u30a4\u30c8\u3001\u30b0\u30eb\u30fc\u30d7\u3001\u6280\u8853\u62c5\u5f53\u8005\u3092\u30d5\u30a3\u30eb\u30bf\u30fc\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<img loading=\"lazy\" decoding=\"async\" class=\"pre aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/technician-filter.png\" width=\"858\" height=\"1143\" \/><\/li>\n<\/ul>\n<ul>\n<li>\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\uff3d\u00a0-&gt;\u00a0\uff3b\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\uff3d -&gt;\u00a0\uff3b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30e1\u30f3\u30d0\u30fc\u30d5\u30a3\u30eb\u30bf\u30fc\uff3d\u3088\u308a\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30e1\u30f3\u30d0\u30fc\u540d\u3067\u30d5\u30a3\u30eb\u30bf\u30fc\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<img loading=\"lazy\" decoding=\"async\" class=\"pre aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/project-member-filter.png\" width=\"752\" height=\"813\" \/><\/li>\n<\/ul>\n<ul>\n<li>\uff3b\u30db\u30fc\u30e0\uff3d -&gt;\u00a0\uff3b\u30bf\u30b9\u30af\uff3d -&gt;\u00a0\uff3b\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\uff3d -&gt;\u00a0\uff3b\u65b0\u898f\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\uff3d\u3088\u308a\u3001\u30bf\u30b9\u30af\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3092\u8ffd\u52a0\uff0f\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u30bf\u30b9\u30af\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u304a\u6c17\u306b\u5165\u308a\u767b\u9332\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u306e\u4e0a\u90e8\u306b\u304a\u6c17\u306b\u5165\u308a\u306e\u30bf\u30b9\u30af\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<img loading=\"lazy\" decoding=\"async\" class=\"pre aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/all-tasks.png\" width=\"443\" height=\"542\" \/><\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">\u30bf\u30b9\u30af - \u6a5f\u80fd\u5f37\u5316<\/h5>\n<p class=\"zw-paragraph heading0\">\uff3b\u30db\u30fc\u30e0\uff3d -&gt; \uff3b\u30bf\u30b9\u30af\uff3d\u306b\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u306e\u8ffd\u52a0\u3002\u307e\u305f\u3001\u304a\u6c17\u306b\u5165\u308a\u767b\u9332\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<h5 class=\"zw-paragraph heading5\">CMDB - \u6a5f\u80fd\u5f37\u5316<\/h5>\n<ul>\n<li>\n<p class=\"zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u307e\u305f\u306f\u5909\u66f4\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u304b\u3089CI\u95a2\u4fc2\u3092\u8868\u793a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"pre aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/ci-relationship.png\" width=\"999\" height=\"558\" \/><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u5909\u66f4\u304b\u3089CI\u306e\u95a2\u9023\u4ed8\u3051\u3092\u89e3\u9664\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u5909\u66f4\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u304b\u3089CI\u306e\u8a73\u7d30\u60c5\u5831\u3092\u53d6\u5f97\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30c7\u30fc\u30bf\u7ba1\u7406\uff3d-&gt;\uff3b\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8 \uff3d-&gt;\uff3b\u30a4\u30f3\u30dd\u30fc\u30c8\u30a6\u30a3\u30b6\u30fc\u30c9\uff3d\u3088\u308aCI \u3068 CI \u95a2\u4fc2\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e744\u670824\u65e5<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">Zia Chatbot\uff08Zia\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff09<\/h5>\n<ul>\n<li>\n<p class=\"zw-paragraph heading0\">IT \u30d8\u30eb\u30d7\u30c7\u30b9\u30af \u306e\u7ba1\u7406\u3092\u52b9\u7387\u5316\u3059\u308b\u306b\u306f\u4f1a\u8a71\u5f62\u5f0f\u3067\u3084\u308a\u3068\u308a\u304c\u53ef\u80fd\u306aAI\u4e3b\u5c0e\u306e\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8Zia\u304c\u6700\u9069\u3067\u3059\u3002 Zia\u306f\u4e8b\u524d\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30bf\u30b9\u30af\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\uff08\u4f8b: \u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a18\u9332\u3001\u30bf\u30b9\u30af\u306e\u8ffd\u52a0\u3001\u30e1\u30e2\u306e\u66f4\u65b0\u3001\u307e\u305f\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u627f\u8a8d\uff09<br class=\"zw-br\" \/> Zia\u306f\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3088\u308a\u8cea\u554f\u3084\u60c5\u5831\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br class=\"zw-br\" \/> \u30e6\u30fc\u30b6\u30fc\u306f\u30c1\u30e3\u30c3\u30c8\u3092\u901a\u3057\u3066Zia\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br class=\"zw-br\" \/> \u307e\u305f\u3001\u97f3\u58f0\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30de\u30eb\u30c1\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-paragraph heading0\">\uff3bSetup\uff3d -&gt; \uff3bZia\uff3d -&gt; \uff3bZia Chatbot\uff3d\u3088\u308aZia\u3092\u6709\u52b9\u5316\u3057\u3001Web\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u307e\u305f\u306f\u97f3\u58f0\u30c1\u30e3\u30c3\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br class=\"zw-br\" \/>\u203b\u73fe\u5728\u3001\u82f1\u8a9e\u74b0\u5883\u3067\u306e\u307f\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u6709\u52b9\u5316\u306b\u306f\u3001\u7ba1\u7406\u8005\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u30ed\u30b0\u30a4\u30f3\u3057\u3001\u753b\u9762\u53f3\u4e0a\uff3b\u30a2\u30ab\u30a6\u30f3\u30c8\u540d -&gt; \uff3b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\uff3d\u3088\u308a\u3001\u8a00\u8a9e\u3092\u300cEnglish\u300d\u306b\u5909\u66f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">Web\u30c1\u30e3\u30c3\u30c8<\/h5>\n<ul>\n<li>\n<p class=\"zw-paragraph heading0\">ServiceDesk Plus Cloud\u753b\u9762\u53f3\u4e0b\uff3bAsk Zia\uff3d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u691c\u7d22\u3057\u305f\u3044\u60c5\u5831\u3092\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002Zia\u306f\u60c5\u5831\u3092\u51e6\u7406\u3057\u3001\u5229\u7528\u53ef\u80fd\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u30d3\u30eb\u30c8\u30a4\u30f3\u3001\u307e\u305f\u306f\u7ba1\u7406\u8005\u304c\u8a2d\u5b9a\u3057\u305f\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u3088\u308a\u3001\u63a8\u5968\u3059\u308b\u60c5\u5831\u3092\u8868\u793a\u3057\u307e\u3059\u3002\u4f1a\u8a71\u306f\u3001\u4ee5\u4e0b\u753b\u50cf\u306e\u3088\u3046\u306b\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\uff1a<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\"><img decoding=\"async\" class=\"zw-image aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/zia-web-chat.png\" align=\"bottom\" \/><\/p>\n<h5 class=\"zw-paragraph heading5\">\u30e2\u30d0\u30a4\u30eb\u30c1\u30e3\u30c3\u30c8<\/h5>\n<ul>\n<li>\n<p class=\"zw-paragraph heading0\">\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u8d77\u52d5\u3057\u3001\u300cIT\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u79fb\u52d5\u3057\u307e\u3059\u3002\u753b\u9762\u53f3\u4e0aZia\u306e\u30c1\u30e3\u30c3\u30c8\u30a2\u30a4\u30b3\u30f3\u3092\u30bf\u30c3\u30c1\u3057\u3001\u8cea\u554f\u3092\u5165\u529b\u3001\u5229\u7528\u53ef\u80fd\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u4f1a\u8a71\u306f\u3001\u4ee5\u4e0b\u753b\u50cf\u306e\u3088\u3046\u306b\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\uff1a<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\"><img decoding=\"async\" class=\"zw-image aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/zia-mobile-chat.png\" align=\"bottom\" \/><\/p>\n<ul>\n<li>\n<p class=\"zw-paragraph heading0\">\u753b\u9762\u53f3\u4e0a\u306e\u96fb\u8a71\u30a2\u30a4\u30b3\u30f3\u3088\u308a\u3001\u3044\u3064\u3067\u3082\u97f3\u58f0\u306b\u5207\u308a\u66ff\u3048\u3066\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">\u30dc\u30a4\u30b9\u30c1\u30e3\u30c3\u30c8<\/h5>\n<ul>\n<li>\n<p class=\"zw-paragraph heading0\">\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u8d77\u52d5\u3057\u3001\u300cIT \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u79fb\u52d5 \u3057\u307e\u3059\u3002\u753b\u9762\u53f3\u4e0aZia\u306e\u30de\u30a4\u30af\u30a2\u30a4\u30b3\u30f3\u3092\u30bf\u30c3\u30c1\u3057\u3001Zia\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002Zia\u304c\u3001\u300cHi, \uff3b\u81ea\u5206\u306e\u540d\u524d\uff3d\u300d\u3068\u8a00\u3046\u306e\u3092\u5f85\u3063\u3066\u304b\u3089\u3001Zia\u3078\u306e\u8cea\u554f\u3001\u30bf\u30b9\u30af\u306e\u5b9f\u884c\u3092\u6307\u793a\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3059\u308b\u306b\u306f\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092Zia\u306b\u63d0\u4f9b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br \/>\n<br class=\"zw-br\" \/><img decoding=\"async\" class=\"zw-image aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/zia-voice-chat.jpeg\" align=\"bottom\" \/><\/p>\n<\/li>\n<li>\n<p class=\"zw-paragraph heading0\">Zia\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u60c5\u5831\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/zia\">\u3053\u3061\u3089<\/a>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e744\u670817\u65e5<\/span><\/h4>\n<h5>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3<\/h5>\n<ul>\n<li>\uff3b\u8cc7\u7523\uff3d\u30bf\u30d6 -&gt; \uff3b\u8cc7\u7523\uff3d -&gt; \uff3bIT\uff3d -&gt; \uff3b\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff3d\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u3066\u3001\u53f3\u4e0a\uff3b\u30c6\u30fc\u30d6\u30eb\u8a2d\u5b9a\uff3d -&gt; \uff3b\u8868\u793a\u3059\u308b\u30ab\u30e9\u30e0\u3092\u9078\u629e\u300d\u306b\u3066\u3001\u300c\u88fd\u9020\u5143\u300d\u3092\u8ffd\u52a0<\/li>\n<li>\u753b\u9762\u53f3\u4e0a\uff3b\u691c\u7d22\uff3d\uff08\u866b\u773c\u93e1\u30a2\u30a4\u30b3\u30f3\uff09\u3088\u308a\u3001MAC\u30a2\u30c9\u30ec\u30b9\u306b\u3088\u308b\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u691c\u7d22\u306b\u5bfe\u5fdc<\/li>\n<li>\uff3b\u8cc7\u7523\uff3d\u30bf\u30d6 -&gt; \uff3b\u8cc7\u7523\uff3d -&gt; \uff3bIT\uff3d -&gt; \uff3b\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\uff3d\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u3066\u3001\u30d7\u30ed\u30fc\u30d6\u540d\u306b\u3088\u308b\u30bd\u30fc\u30c8\u306b\u5bfe\u5fdc<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306e\u540d\u524d\u306b\u5f15\u7528\u7b26(', \")\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\uff0f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u304c\u3001ServiceDesk Plus Cloud\u30b5\u30fc\u30d0\u30fc\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u306b\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\uff3b\u7ba1\u7406\uff3d -&gt; \uff3b\u81ea\u52d5\u5316\uff3d -&gt; \uff3b\u4e88\u9632\u4fdd\u5168\u30bf\u30b9\u30af\uff3d\u306b\u3066\u6307\u5b9a\u3057\u305f\u4e88\u5b9a\u65e5\u306e\u307e\u307e\u4fdd\u5b58\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\uff3b\u7ba1\u7406\uff3d -&gt; \uff3b\u81ea\u52d5\u5316\uff3d -&gt; \uff3b\u696d\u52d9\u30eb\u30fc\u30eb\uff3d\u3092\u4f7f\u7528\u3057\u3066\u30ea\u30af\u30a8\u30b9\u30c8\uff08\u30b5\u30fc\u30d3\u30b9\u307e\u305f\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\uff09\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u5909\u66f4\u3055\u308c\u308b\u3068\u3001\u65b0\u3057\u3044\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u30bf\u30b9\u30af\u304c\u91cd\u8907\u3057\u3066\u8ffd\u52a0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\uff3b\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\uff3d\u30a6\u30a3\u30f3\u30c9\u30a6\u5185\u3067\u3001\u4f9d\u983c\u8005\u306b\u3088\u3063\u3066\u8ffd\u52a0\u3055\u308c\u305f\u6700\u8fd1\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8868\u793a\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u6b63\u3057\u304f\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u30b5\u30a4\u30c8\u6570\u304c\u591a\u3044\u5834\u5408\u3001\uff3b\u5909\u66f4\uff3d -&gt; \uff3b\u30ab\u30ec\u30f3\u30c0\u30fc\u30d3\u30e5\u30fc\uff3d -&gt; \u53f3\u4e0a\uff3b\u30b5\u30a4\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\uff3d\u306b\u3066\u300c\u3059\u3079\u3066\u306e\u30b5\u30a4\u30c8\u300d\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u6b63\u3057\u304f\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u306a\u3044\u5834\u5408\u3067\u3082\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u753b\u9762\u53f3\u4e0a\u300c\u627f\u8a8d\u5f85\u3061\u300d\uff08\u6642\u8a08\u30a2\u30a4\u30b3\u30f3\uff09\u914d\u4e0b\u306b\u901a\u77e5\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\uff3b\u30ec\u30dd\u30fc\u30c8\uff3d -&gt; \uff3b\u65b0\u898f\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\uff3d -&gt; \uff3b\u30ec\u30dd\u30fc\u30c8\u30bf\u30a4\u30d7\uff3d\u306e\u8aac\u660e\u3092\u5909\u66f4<\/li>\n<li>\u753b\u9762\u53f3\u4e0a\uff3b\u691c\u7d22\uff3d\uff08\u866b\u773c\u93e1\u30a2\u30a4\u30b3\u30f3\uff09\u3088\u308a\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u691c\u7d22 -&gt; \u4efb\u610f\u306e\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u8a73\u7d30\u30da\u30fc\u30b8\u3092\u8868\u793a -&gt; ServiceDesk Plus Cloud\u753b\u9762\u5de6\u4e0a\uff3b\u623b\u308b\uff3d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u691c\u7d22\u7d50\u679c\u306f\u4fdd\u6301\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8868\u793a\u6a29\u9650\u3092\u6301\u305f\u306a\u3044\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u30e6\u30fc\u30b6\u30fc\u304c\u627f\u8a8d\u3057\u3066\u3082\u3001\u5f53\u8a72\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u627f\u8a8d\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u5909\u66f4\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3002\u672c\u554f\u984c\u306f\u3001\uff3b\u7ba1\u7406\uff3d -&gt; \uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d -&gt; \uff3b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\uff3d\u306b\u3066\u3001\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5b9f\u884c\u3055\u308c\u305f\u3089\u3001\u30bf\u30a4\u30de\u30fc\u3092\u958b\u59cb\u3057\u3066\u6b21\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u8a2d\u5b9a\u3059\u308b\u300d\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u767a\u751f\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b5\u30a4\u30c8\u5909\u66f4\u5f8c\u306b\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u518d\u30b9\u30ad\u30e3\u30f3\u3059\u308b\u3068\u3001\u30b5\u30a4\u30c8\u30d9\u30fc\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u3059\u3079\u3066\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u5272\u308a\u5f53\u3066\u304c\u89e3\u9664\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30bf\u30b0\u306e\u5024\u304c\u7a7a\u767d\u3001\u307e\u305f\u306f \" - \"\u3092\u542b\u3080\u5024\u304c\u8a2d\u5b9a\u3055\u308c\u305f\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3001\u518d\u30b9\u30ad\u30e3\u30f3\u6642\u306b\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u30bf\u30b0\u3092\u53d6\u5f97\u3057\u305f\u5834\u5408\u3001\u65e2\u5b58\u306e\u30b5\u30fc\u30d3\u30b9\u30bf\u30b0\u540d\u3092\u5909\u66f4\uff08\u540d\u524d\u8a9e\u5c3e\u306b_old\u3092\u4ed8\u52a0\uff09\u3057\u3001\u91cd\u8907\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2019\u5e744\u67088\u65e5<\/span><\/h4>\n<h5>Request Life Cycles\u3000 (\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb)<\/h5>\n<ul>\n<li>\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u4e00\u9023\u306e\u9077\u79fb\uff08\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\uff09\u3092\u8a2d\u5b9a\u3001\u53ef\u8996\u5316\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u7c21\u5358\u306b\u6b21\u306e\u6d41\u308c\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u6b21\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>1\u3064\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u8907\u6570\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u30021\u3064\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u30011\u3064\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306f\u3001\u30ce\u30fc\u30c9\uff08\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\uff09\u3068\u77e2\u5370\u3067\u69cb\u6210\u3057\u307e\u3059\u3002\u77e2\u5370\u3067\u30012\u3064\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u7e4b\u304e\u307e\u3059\u3002\u9077\u79fb\u8a2d\u5b9a\u306f\u3001\u300c\u524d\u300d\u300c\u6b21\u306e\u671f\u9593\u300d\u300c\u5f8c\u300d\u306e3\u6bb5\u968e\u306b\u5206\u3051\u3066\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u5404\u9077\u79fb\u6bb5\u968e\u3067\u306f\u3001\u57fa\u6e96\u3001\u30c8\u30ea\u30ac\u30fc\u3001\u30a2\u30af\u30b7\u30e7\u30f3\uff08\u4f8b\uff1a\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u66f4\u65b0\u3001\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5b9f\u884c\u3001Webhook\u306e\u30c8\u30ea\u30ac\u30fc\u3001\u30bf\u30b9\u30af\u306e\u8ffd\u52a0\u3001\u307e\u305f\u306f\u901a\u77e5\u306e\u9001\u4fe1\u306a\u3069\uff09\u306e\u3088\u3046\u306a\u30eb\u30fc\u30eb\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u66f4\u65b0\u3059\u308b\u969b\u3001\u7279\u5b9a\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5165\u529b\u5fc5\u9808\u306b\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u7121\u52b9\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u89e3\u6c7a\u3092\u4e2d\u6b62\u3059\u308b\u3088\u3046\u306b\u30eb\u30fc\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u6a5f\u80fd\u306f\u30ed\u30b0\u30a4\u30f3\u6a29\u9650\u3067\u30a2\u30af\u30bb\u30b9\u5236\u9650\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u6a29\u9650\u304c\u4ed8\u4e0e\u3055\u308c\u305f\u6280\u8853\u62c5\u5f53\u8005\u306e\u307f\u3001\u7279\u5b9a\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30b5\u30a4\u30af\u30eb\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>1\u3064\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30b5\u30a4\u30af\u30eb\u3092\u4f7f\u7528\u3057\u3066\u30011\u3064\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u8907\u6570\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u7e4b\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>%B<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u306f\u3001\u672c\u793e\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002 \u6700\u65b0\u60c5\u5831\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u4ee5\u4e0bURL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 What's new i\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=1381\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-1381","post","type-post","status-publish","format-standard","hentry","category-1-release-sdpod"],"modified_by":"takaaki","_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/1381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1381"}],"version-history":[{"count":95,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/1381\/revisions"}],"predecessor-version":[{"id":2154,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/1381\/revisions\/2154"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}