{"id":2402,"date":"2020-01-20T18:55:09","date_gmt":"2020-01-20T09:55:09","guid":{"rendered":"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=2402"},"modified":"2021-01-05T14:43:52","modified_gmt":"2021-01-05T05:43:52","slug":"servicedesk-plus-cloud-%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9%e3%83%8e%e3%83%bc%e3%83%88%ef%bc%882020%e5%b9%b4%ef%bc%89","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=2402","title":{"rendered":"ServiceDesk Plus Cloud \u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\uff082020\u5e74\uff09"},"content":{"rendered":"<p>\u672c\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u306f\u3001\u672c\u793e\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u6700\u65b0\u60c5\u5831\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u4ee5\u4e0bURL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br \/>\nWhat's new in ServiceDesk Plus (Cloud help desk software)\uff08\u82f1\uff09<br \/>\n<a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/whats-new.html\">https:\/\/www.manageengine.com\/products\/service-desk\/whats-new.html<\/a><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7412\u670828\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082020\u5e7412\u670815\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<br \/>\n<\/span><\/h4>\n<h5 class=\"zw-paragraph heading0\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n<p style=\"padding-left: 30px\"><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30c8\u30d4\u30c3\u30af\u30aa\u30fc\u30ca\u30fc<\/strong><\/p>\n<ul>\n<li style=\"padding-left: 30px\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5404\u30c8\u30d4\u30c3\u30af\u306b\u30aa\u30fc\u30ca\u30fc\u3092\u5272\u308a\u5f53\u3066\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li style=\"padding-left: 30px\">\u30c8\u30d4\u30c3\u30af\u30aa\u30fc\u30ca\u30fc\u306b\u5bfe\u3057\u3066\u3001\u30c8\u30d4\u30c3\u30af\u306b\u95a2\u9023\u3059\u308b\u30bd\u30b7\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u901a\u77e5\u304c\u884c\u308f\u308c\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">\u6280\u8853\u62c5\u5f53\u8005\uff11\u4eba\u306b\u3064\u304d\u8907\u6570\u306e\u30c8\u30d4\u30c3\u30af\u306e\u30aa\u30fc\u30ca\u30fc\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u30c8\u30d4\u30c3\u30af\uff11\u3064\u306b\u3064\u304d\u8907\u6570\u306e\u30aa\u30fc\u30ca\u30fc\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<li style=\"padding-left: 30px\"><span>\u30aa\u30fc\u30ca\u30fc\u304c\u6307\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5b50\u30c8\u30d4\u30c3\u30af\u306b\u306f\u89aa\u30c8\u30d4\u30c3\u30af\u306e\u30aa\u30fc\u30ca\u30fc\u304c\u81ea\u52d5\u7684\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 30px\"><strong>\u30bd\u30b7\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d3\u30e5\u30fc\u65e5<\/strong><\/p>\n<p style=\"padding-left: 30px\">\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u304b\u3089\u30bd\u30b7\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d3\u30e5\u30fc\u65e5\u3084\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\/\u524a\u9664\u65e5\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f75\u305b\u3066\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ec\u30d3\u30e5\u30fc\u306b\u3064\u3044\u3066\u3001\u30c8\u30d4\u30c3\u30af\u30aa\u30fc\u30ca\u30fc\u3078\u306e\u901a\u77e5\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u30ec\u30d3\u30e5\u30fc\u671f\u9650\u306b\u57fa\u3065\u3044\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4e00\u89a7\u8868\u793a\u3059\u308b\u30d5\u30a3\u30eb\u30bf\u30fc\u6a5f\u80fd\u3082\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p style=\"padding-left: 30px\"><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d42\u4e86\u65e5<\/strong><\/p>\n<p style=\"padding-left: 30px\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d42\u4e86\u65e5\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u305d\u306e\u5f8c\u3001\u305d\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u81ea\u52d5\u7684\u306b\u7d42\u4e86\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u306a\u308a\u307e\u3059\u3002\u7d42\u4e86\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u5f97\/\u5909\u66f4\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d42\u4e86\u306b\u3064\u3044\u3066\u30c8\u30d4\u30c3\u30af\u30aa\u30fc\u30ca\u30fc\u3078\u9001\u4fe1\u3059\u308b\u901a\u77e5\u306e\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u7d42\u4e86\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3084\u7d42\u4e86\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u671f\u9650\u3092\u8868\u793a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p style=\"padding-left: 30px\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/expiry-solutions.png\" \/><\/p>\n<p style=\"padding-left: 30px\"><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong><\/p>\n<p style=\"padding-left: 30px\">[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] &gt; [<strong>\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>] \u3067\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u5909\u66f4<\/strong><\/p>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u5909\u66f4\u3092\u65b0\u898f\u4f5c\u6210\u3059\u308b\u969b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\/\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\/\u8cc7\u7523\/\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u304c\u5909\u66f4\u306b\u30b3\u30d4\u30fc\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u30b3\u30d4\u30fc\u3059\u308b\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3092\u9078\u629e\u3057\u305f\u308a\u3001\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3092\u65b0\u898f\u8ffd\u52a0\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u6ce8\uff1a\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u304a\u3051\u308b\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u540d\u304a\u3088\u3073\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u304c\u5909\u66f4\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u5408\u81f4\u3059\u308b\u5834\u5408\u306b\u9650\u308a\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u30b3\u30d4\u30fc\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u5909\u66f4\/\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u65b0\u305f\u306a\u627f\u8a8d\u30eb\u30fc\u30eb<\/strong><\/p>\n<p><span>\u5909\u66f4\/\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u306f\u3001\u65b0\u305f\u306a\u627f\u8a8d\u30eb\u30fc\u30eb\u300c<\/span><strong>Majority to Approve\uff08\u904e\u534a\u6570\u627f\u8a8d\uff09<\/strong>\u300d\u304a\u3088\u3073\u300c<strong>Percentage to approve\uff08\u5272\u5408\u627f\u8a8d\uff09<\/strong>\u300d\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u30eb\u30fc\u30eb\u306f\u3001\u5909\u66f4\/\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u3067<strong>\u627f\u8a8d<\/strong>\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\/\u7de8\u96c6\u3059\u308b\u969b\u306b\u8a2d\u5b9a\u53ef\u80fd\u3067\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3078\u306f [<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>] \u304b\u3089\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u904e\u534a\u6570\u627f\u8a8d<\/strong>\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u904e\u534a\u6570\u306e\u627f\u8a8d\u304c\u5f97\u3089\u308c\u305f\u969b\u306b\u6bb5\u968e\u304c\u627f\u8a8d\u3055\u308c\u3001\u904e\u534a\u6570\u306e\u627f\u8a8d\u304c\u5f97\u3089\u308c\u306a\u3044\u5834\u5408\u306f\u627f\u8a8d\u3055\u308c\u307e\u305b\u3093\u3002<\/li>\n<li><strong>\u5272\u5408\u627f\u8a8d<\/strong>\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u6307\u5b9a\u3057\u305f\u5272\u5408\u306e\u627f\u8a8d\u304c\u5f97\u3089\u308c\u305f\u5834\u5408\u306b\u6bb5\u968e\u304c\u627f\u8a8d\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/majority-approve.png\" \/><\/p>\n<p><strong>Zia\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u5185\u3067Zia\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u52a0\u3048\u3001\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3057\u3066\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7d44\u307f\u8fbc\u3093\u3067\u3001\u6280\u8853\u62c5\u5f53\u8005\u3084\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u304c\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u5185\u304b\u3089\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002HTML\u306b\u57cb\u3081\u8fbc\u307e\u308c\u305f\u30b3\u30fc\u30c9\u3092\u78ba\u8a8d\u3059\u308b\u306b\u306f\u3001[<strong>Setup<\/strong>] &gt; [<strong>Zia<\/strong>] &gt; [<strong>Zia Widget<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3059\u308b\u304b\u3001Zia\u3068\u30c1\u30e3\u30c3\u30c8\u3092\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5>UI\u306e\u5909\u66f4<\/h5>\n<p><strong>\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/p>\n<ul>\n<li><span>\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u7de8\u96c6\u3084\u524a\u9664\u306f\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u508d\u306b\u3042\u308b<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/edit-delete.png\" width=\"25\" height=\"24\" \/><\/span>\u5185\u304b\u3089\u884c\u3046\u3088\u3046\u306b\u5909\u66f4\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li><span>\u30a8\u30c7\u30a3\u30bf\u30fc\u3067$\u3092\u5165\u529b\u3059\u308b\u3068\u3001\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u306b\u3042\u308b\u4ef6\u540d\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5909\u6570\u304c\u81ea\u52d5\u30b5\u30b8\u30a7\u30b9\u30c8\u3055\u308c\u3066\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span><strong>\u4ef6\u540d<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6587\u5b57\u6570\u304c250\u6587\u5b57\u306b\u62e1\u5f35\u3055\u308c\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span>\u8a2d\u5b9a\u3057\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092<\/span><strong>\u30c7\u30d5\u30a9\u30eb\u30c8<\/strong>\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u3067\u8a72\u5f53\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u508d\u306b\u3042\u308b<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/mark.png\" width=\"25\" height=\"26\" \/>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u56de\u7b54\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/p>\n<ul>\n<li><span>\u56de\u7b54\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u7de8\u96c6\u3084\u524a\u9664\u306f\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u508d\u306b\u3042\u308b<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/edit-delete.png\" width=\"25\" height=\"23\" \/><\/span>\u5185\u304b\u3089\u884c\u3046\u3088\u3046\u306b\u5909\u66f4\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e7412\u670823\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>Microsoft\u4ee5\u5916\u306eSSO\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306eActionable Messages in Outlook<\/strong><\/p>\n<p>\u30ed\u30b0\u30a4\u30f3\u65b9\u6cd5\uff08Microsoft\u306eSSO\u304b\u3001\u305d\u308c\u4ee5\u5916\u306eSSO\u304b\uff09\u306b\u95a2\u308f\u3089\u305a\u3001Outlook\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u5168\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u3067Actionable messages in Outlook\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Outlook\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u306b\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304b\u3089\u53d7\u4fe1\u3057\u305f\u30e1\u30fc\u30eb\u5185\u306e\u9069\u5207\u306a\u30ea\u30f3\u30af\u3092\u4f7f\u7528\u3057\u3066\u3001Outlook\u306e\u30e1\u30fc\u30eb\u30a2\u30ab\u30a6\u30f3\u30c8\u3092ServiceDesk Plus Cloud\u306b\u95a2\u9023\u4ed8\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/new-req-created.png\" \/><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7412\u670821\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u5909\u66f4<\/strong><\/p>\n<p style=\"padding-left: 30px\"><strong>\u5909\u66f4\u901a\u77e5\u306e\u65b0\u3057\u3044\u5909\u6570\uff1a<\/strong><\/p>\n<p style=\"padding-left: 30px\">\u5909\u66f4\u901a\u77e5\u306b\u65b0\u3057\u3044\u5909\u6570 <strong>${downtime}<\/strong> \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u5909\u6570\u306f\u3001Planning\u307e\u305f\u306fRelease\u30b9\u30c6\u30fc\u30b8\u3067\u8a2d\u5b9a\u3057\u305f\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u3082\u3068\u306b\u3001<strong>\u958b\u59cb\u4e88\u5b9a<\/strong>\u3001<strong>\u7d42\u4e86\u4e88\u5b9a<\/strong>\u3001<strong>\u5b9f\u969b\u306e\u958b\u59cb\u65e5<\/strong>\u3001<strong>\u5b9f\u969b\u306e\u7d42\u4e86\u65e5<\/strong>\u306a\u3069\u306e\u60c5\u5831\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n<p style=\"padding-left: 30px\"><strong>Planning\u30b9\u30c6\u30fc\u30b8\u60c5\u5831\u306e\u7de8\u96c6\uff1a<\/strong><\/p>\n<p style=\"padding-left: 30px\">\u5909\u66f4\u304cPlanning\u30b9\u30c6\u30fc\u30b8\u4ee5\u964d\u306b\u9032\u3093\u3060\u5834\u5408\u3067\u3042\u3063\u3066\u3082\u3001Change Manager\u3084Changer Owner\u3067Planning\u30b9\u30c6\u30fc\u30b8\u306e\u60c5\u5831\u3092\u7de8\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li style=\"padding-left: 30px\">Review\u30b9\u30c6\u30fc\u30b8\u306eIn-Progress\u307e\u3067\u3001\u5909\u66f4\u3067Review\u30b9\u30c6\u30fc\u30b8\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306fClose\u30b9\u30c6\u30fc\u30b8\u306e\u958b\u59cb\u307e\u3067\u3001<strong>\u30a4\u30f3\u30d1\u30af\u30c8\u60c5\u5831<\/strong>\u3001<strong>\u5909\u66f4\u5b9f\u65bd\u30d7\u30e9\u30f3<\/strong>\u3001<strong>\u5fa9\u65e7\u30d7\u30e9\u30f3<\/strong>\u3001<strong>\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/strong>\u3092\u7de8\u96c6\u3067\u304d\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">Release\u30b9\u30c6\u30fc\u30b8\u306e\u958b\u59cb\u307e\u3067\u3001\u5909\u66f4\u3067Release\u30b9\u30c6\u30fc\u30b8\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306fCAB\u30b9\u30c6\u30fc\u30b8\u306e\u5b8c\u4e86\u307e\u3067\u3001<strong>\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\u3068\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u4e88\u5b9a<\/strong>\u3092\u7de8\u96c6\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u627f\u8a8d<\/strong><\/p>\n<p>\u30e2\u30b8\u30e5\u30fc\u30eb\u5168\u4f53\u3067\u3001\u627f\u8a8d\u30b3\u30e1\u30f3\u30c8\u306e\u6587\u5b57\u6570\u3092250\u6587\u5b57\u304b\u30891000\u6587\u5b57\u306b\u62e1\u5f35\u3057\u307e\u3057\u305f\u3002<\/p>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u300c\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u30ad\u30e3\u30f3\/\u30c9\u30e1\u30a4\u30f3\u30b9\u30ad\u30e3\u30f3\uff08\u6700\u7d42\u30b9\u30ad\u30e3\u30f3\uff09\u6642\u9593\u300d\u3092\u793a\u3059\u8cc7\u7523\u30b5\u30de\u30ea\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6700\u7d42\u30b9\u30ad\u30e3\u30f3\u65e5\u3092\u524a\u9664\u3057\u307e\u3057\u305f\u3002<\/p>\n<h5 class=\"zw-paragraph heading0\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li>\u30ea\u30bd\u30fc\u30b9\u306e\u8cea\u554f\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u306e\u8efd\u5fae\u306aUI\u306e\u554f\u984c\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<ul>\n<li>\u30d7\u30ed\u30fc\u30d6\u3067\u9023\u7d9a\u30b9\u30ad\u30e3\u30f3\u3057\u3066\u3044\u308b\u969b\u3001\u30a2\u30af\u30bb\u30b9\u30dd\u30a4\u30f3\u30c8\u3084\u305d\u306e\u4ed6\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u6a5f\u5668\u306b\u624b\u52d5\u3067\u8ffd\u52a0\u3057\u305fIP\u30a2\u30c9\u30ec\u30b9\u304c\u8cc7\u7523\u306e\u8a73\u7d30\/\u4e00\u89a7\u306b\u8868\u793a\u3055\u308c\u306a\u304f\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d0\u30fc\u30b3\u30fc\u30c9\u3092\u65e2\u5b58\u306e\u8cc7\u7523\u3078\u95a2\u9023\u4ed8\u3051\u308b\u305f\u3081\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u78ba\u8a8d\u304c\u8aa4\u3063\u3066\u8ffd\u52a0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8cc7\u7523\/\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u30b3\u30d4\u30fc\u3059\u308b\u969b\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u4f59\u5270\u304c\u3042\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u8cc7\u7523\u6570\u304c\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u8d85\u904e\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/strong><\/p>\n<ul>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30b5\u30a4\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u306b\u9055\u53cd\u3057\u305f\u969b\u3001\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u30b9\u30da\u30eb\u30df\u30b9\u304c\u3042\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u306e\u4f1a\u8a71\u30bf\u30d6\u3067\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u304c\u9589\u3058\u3066\u3044\u308b\u5834\u5408\u306b\u3001\u4f59\u5206\u306a\u8868\u793a\u304c\u3042\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u3067\u3001\u9078\u629e\u3057\u305f\u30c6\u30ad\u30b9\u30c8\u306b\u9069\u7528\u3057\u305f\u30d5\u30a9\u30f3\u30c8\u304c\u7279\u5b9a\u306e\u30d5\u30a9\u30f3\u30c8\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u3067\u5f37\u8abf\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u5272\u5f53\u3066\/\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb<\/strong><\/p>\n<ul>\n<li>\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u540c\u671f\u3067\u3001\u8ffd\u52a0\/\u524a\u9664\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u3044\u306a\u304b\u3063\u305f\u5834\u5408\u3001\u4e0d\u8981\u306a\u30e1\u30fc\u30eb\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e7412\u670815\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082020\u5e7411\u670830\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<br \/>\n<\/span><\/h4>\n<p>\u540d\u524d\uff08\u30d5\u30a1\u30fc\u30b9\u30c8\u30cd\u30fc\u30e0\uff09\u3001\u540d\u5b57\uff08\u30e9\u30b9\u30c8\u30cd\u30fc\u30e0\uff09\u3001\u59d3\u540d\uff08\u30d5\u30eb\u30cd\u30fc\u30e0\uff09\u3001\u304a\u597d\u307f\u306e\u540d\u524d\u3092\u6307\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u5fdc\u3058\u3066\u8ffd\u52a0\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p><strong>\u540d\u524d<\/strong>\uff08\u30d5\u30a1\u30fc\u30b9\u30c8\u30cd\u30fc\u30e0\uff09- <strong>\u540d\u524d<\/strong>\u306f\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u3059\u3002<\/p>\n<p><strong>\u540d\u5b57<\/strong>\uff08\u30e9\u30b9\u30c8\u30cd\u30fc\u30e0\uff08\u59d3\uff09\uff09- <strong>\u540d\u5b57<\/strong>\u306f\u4efb\u610f\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u3059\u3002<\/p>\n<p><strong>\u540d\u524d\uff08\u8868\u793a\u540d\uff09<\/strong>- <strong>\u540d\u524d\uff08\u8868\u793a\u540d\uff09<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u304a\u597d\u307f\u306e\u540d\u524d\u3092\u5165\u529b\u3067\u304d\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u7a7a\u306e\u5834\u5408\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u306f\u3001\u540d\u524d\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u540d\u5b57\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5408\u308f\u305b\u305f\u5024\u304c\u8868\u793a\u540d\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<div class=\"point\">\n<p>\u30fb\u300c\u540d\u524d\uff08\u30d5\u30a1\u30fc\u30b9\u30c8\u30cd\u30fc\u30e0\uff09\/ \u540d\u5b57\uff08\u30e9\u30b9\u30c8\u30cd\u30fc\u30e0\uff09\/ \u540d\u524d\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u3001[\u7ba1\u7406] \u306e\u901a\u77e5\u30eb\u30fc\u30eb\u3084\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30fb\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\/\u624b\u52d5\u540c\u671f\u4e2d\u306b\u30c4\u30fc\u30eb\u304c\u81ea\u52d5\u66f4\u65b0\u3055\u308c\u308b\u3068\u3001\u300c\u540d\u524d\uff08\u30d5\u30a1\u30fc\u30b9\u30c8\u30cd\u30fc\u30e0\uff09\u300d\u304a\u3088\u3073\u300c\u540d\u5b57\uff08\u30e9\u30b9\u30c8\u30cd\u30fc\u30e0\uff09\u300d\u304cActive Directory\u304b\u3089\u66f4\u65b0\u3055\u308c\u307e\u3059\u3002<\/p>\n<\/div>\n<h4><span style=\"color: #99cc00\">2020\u5e7411\u670824\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082020\u5e7411\u67089\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb<\/strong><\/p>\n<p>\u7ba1\u7406\u8005\u306f\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u3044\u305f\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u4ee5\u524d\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u3067\u30ab\u30c6\u30b4\u30e9\u30a4\u30ba\u3067\u304d\u306a\u304b\u3063\u305f\u30c7\u30fc\u30bf\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u306f<strong>Web\u30bf\u30d6<\/strong>\u3068\u3057\u3066\u4ed6\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u3068\u3068\u3082\u306b\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u30da\u30a4\u30f3\u306b\u8868\u793a\u3057\u305f\u308a\u3001Setup\uff08\u7ba1\u7406\uff09\u306e<strong>\u30ab\u30b9\u30bf\u30e0\u8a2d\u5b9a<\/strong>\u3068\u3057\u3066\u975e\u516c\u958b\u306b\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/new-custom-module.png\" \/><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3067\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u306f\u3001\u4ed6\u306e\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3001\u8cc7\u7523\u3001CMDB\u3067\u691c\u7d22\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30c7\u30fc\u30bf\u3092\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u3066\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>Web\u30bf\u30d6\uff1a<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/web-tabs1.png\" \/><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0\u8a2d\u5b9a\uff1a<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/custom-config.png\" \/><\/p>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u30bf\u30b9\u30af\u306e\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc<\/strong><\/p>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30bf\u30b9\u30af\u3092\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc\u3067\u8868\u793a\/\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30bf\u30b9\u30af\u306f\u30dc\u30fc\u30c9\u5f62\u5f0f\u3067\u8868\u793a\u3055\u308c\u3001\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u3066\u30ab\u30fc\u30c9\u3068\u3057\u3066\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc\u3067\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30bf\u30b9\u30af\u306e\u30aa\u30fc\u30ca\u30fc\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u512a\u5148\u5ea6\u3092\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3067\u7c21\u5358\u306b\u66f4\u65b0\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u5404\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u696d\u52d9\u91cf\u3092\u4e00\u76ee\u3067\u78ba\u8a8d\u3067\u304d\u3001\u52b9\u679c\u7684\u306b\u5354\u696d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/kanban-project.png\" \/><\/p>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p class=\"zw-paragraph heading0\"><strong>\u5f79\u5272\u306e\u65b0\u305f\u306a\u6a29\u9650\u8a2d\u5b9a<\/strong><\/p>\n<p class=\"zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30bf\u30b9\u30af\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u3092\u8a31\u53ef\u3057\u3066\u3001\u5bfe\u5fdc\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u6a29\u9650\u8a2d\u5b9a\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u6a29\u9650\u3092\u8a2d\u5b9a\u3059\u308b\u5834\u5408\u3001[<strong>Setup\uff08\u7ba1\u7406\uff09<\/strong>] &gt; [<strong>\u30e6\u30fc\u30b6\u30fc\uff06\u8a31\u53ef<\/strong>] &gt; [<strong>\u5f79\u5272<\/strong>] &gt; [<strong>\u5f79\u5272\u306e\u7de8\u96c6 \/ \u65b0\u898f\u5f79\u5272\u306e\u8ffd\u52a0<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001<strong>\u6a29\u9650\u8a2d\u5b9a<\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u306e<strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong>\u3092\u8868\u793a\u3057\u307e\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u4ee5\u4e0b\u306e\u5185\uff11\u3064\u3082\u3057\u304f\u306f\u4e21\u65b9\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">Allow task technician to access request\uff08\u30bf\u30b9\u30af\u306e\u6280\u8853\u62c5\u5f53\u8005\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u8a31\u53ef\uff09<\/li>\n<li class=\"zw-paragraph heading0\">Allow technicians in task group to access request\uff08\u30bf\u30b9\u30af\u30b0\u30eb\u30fc\u30d7\u306e\u6280\u8853\u62c5\u5f53\u8005\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u8a31\u53ef\uff09<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/adv-perm.png\" \/><\/p>\n<p>\u300c<strong>Allow task technician to access request<\/strong>\u300d\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u3053\u306e\u5f79\u5272\u306e\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30bf\u30b9\u30af\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u969b\u3001\u30bf\u30b9\u30af\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u5bfe\u5fdc\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3082\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c<strong>Allow technicians in task group to access request<\/strong>\u300d\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30bf\u30b9\u30af\u304c\u8a72\u5f53\u306e\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u969b\u3001\u3053\u306e\u5f79\u5272\u306e\u6280\u8853\u62c5\u5f53\u8005\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<div class=\"point\"><strong>\u6ce8<\/strong>\uff1a\u4e0a\u8ff0\u306e\u6a29\u9650\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30bf\u30b9\u30af\u304c\u6280\u8853\u62c5\u5f53\u8005\/\u30b0\u30eb\u30fc\u30d7\u3078\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u969b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u304c\u7dad\u6301\u3055\u308c\u307e\u3059\u3002<\/div>\n<p><strong>\u5909\u66f4<\/strong><\/p>\n<p>\u65b0\u305f\u306a\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u300c<strong>Associated Release should be closed\uff08\u95a2\u9023\u4ed8\u3044\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u3092\u30af\u30ed\u30fc\u30ba\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\uff09<\/strong>\u300d\u3092<strong>\u5909\u66f4\u306eClose<\/strong>\u30b9\u30c6\u30fc\u30b8\u306b\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30ea\u30ea\u30fc\u30b9<\/strong><\/p>\n<p style=\"padding-left: 30px\">\u30d7\u30ed\u30bb\u30b9<\/p>\n<ul>\n<li style=\"padding-left: 30px\">\u30ea\u30ea\u30fc\u30b9\u3092\u5909\u66f4\u306b\u95a2\u9023\u4ed8\u3051\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30ea\u30ea\u30fc\u30b9\u3092\u76f4\u63a5\u4f5c\u6210\u3057\u3001\u5f8c\u304b\u3089\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u95a2\u9023\u3059\u308b\u5909\u66f4\u3092\u7d10\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u65b0\u305f\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001\u30ea\u30ea\u30fc\u30b9\u30d5\u30a9\u30fc\u30e0\u306e [<strong>\u95a2\u9023\u3059\u308b\u5909\u66f4<\/strong>] \u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u306f\u306a\u304f\u3001[<strong>\u95a2\u9023\u4ed8\u3051<\/strong>]\u00a0\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u5909\u66f4\u3092\u30ea\u30ea\u30fc\u30b9\u306b\u30ea\u30f3\u30af\u4ed8\u3051\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/p>\n<ul>\n<li style=\"padding-left: 30px\"><strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a<\/strong>\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30ea\u30ea\u30fc\u30b9\u60c5\u5831\u30da\u30fc\u30b8\u306b\u5229\u7528\u53ef\u80fd\u306a\u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u8868\u793a\u3059\u308b\u304b\u3001\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u8a2d\u5b9a\u3057\u305f\u3082\u306e\u3060\u3051\u3092\u8868\u793a\u3059\u308b\u304b\u3092\u9078\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5bfe\u3057\u3066\u3001\u53b3\u5bc6\u306a\u30ea\u30ea\u30fc\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u9075\u5b88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u901a\u77e5\u3001\u30ab\u30b9\u30bf\u30e0\u901a\u77e5\u3001\u627f\u8a8d\u306b\u3088\u3063\u3066\u7d44\u7e54\u306e\u5f79\u5272\u3078\u9001\u4fe1\u3055\u308c\u308b\u901a\u77e5\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u30b9\u30c6\u30fc\u30b8\u3068\u30b9\u30c6\u30fc\u30bf\u30b9<\/p>\n<ul>\n<li style=\"padding-left: 30px\">\u7d44\u7e54\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5fdc\u3058\u3066\u3001<strong>Submission<\/strong>\u30b9\u30c6\u30fc\u30b8\u3068<strong>Close<\/strong>\u30b9\u30c6\u30fc\u30b8\u3092\u9664\u3044\u305f\u30ea\u30ea\u30fc\u30b9\u30b9\u30c6\u30fc\u30b8\u3092\u5168\u4f53\u7684\u306b\u4e26\u3079\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b9\u30c6\u30fc\u30b8\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4e26\u3073\u9806\u3067\u30ea\u30ea\u30fc\u30b9\u60c5\u5831\u30da\u30fc\u30b8\u306b\u4e00\u89a7\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/p>\n<ul>\n<li style=\"padding-left: 30px\">\u6bb5\u968e\u7684\u306a\u30bf\u30b9\u30af\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\"><strong>\u30b9\u30c6\u30fc\u30bf\u30b9\u30b3\u30e1\u30f3\u30c8<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4efb\u610f\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u901a\u77e5<\/p>\n<ul>\n<li style=\"padding-left: 30px\">[<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] &gt; [<strong>New Release Status\uff08\u65b0\u898f\u30ea\u30ea\u30fc\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\uff09<\/strong>] \u3067\u3001\u65b0\u898f\u30ea\u30ea\u30fc\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\u3067\u304d\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">\u30e1\u30e2\u304c\u66f4\u65b0\u3055\u308c\u305f\u969b\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u60c5\u5831\u30da\u30fc\u30b8<\/p>\n<ul>\n<li style=\"padding-left: 30px\">\u30ea\u30ea\u30fc\u30b9\u30d7\u30ed\u30bb\u30b9\u4e2d\u306b\u5831\u544a\u3055\u308c\u305f\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u306f\u3001\u8aad\u307f\u53d6\u308a\u5c02\u7528\u60c5\u5831\u3068\u3057\u3066\u3001\u95a2\u9023\u3059\u308b\u5909\u66f4\u306e<strong>Release<\/strong>\u30b9\u30c6\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u3067\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u3069\u306e\u95a2\u9023\u3059\u308b\u5909\u66f4\u3084\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u3088\u3063\u3066\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u304c\u5f15\u304d\u8d77\u3053\u3055\u308c\u305f\u306e\u304b\u3092\u30de\u30fc\u30af\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u9023\u4ed8\u3051\u3066\u3001\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u3092\u4f7f\u7528\u3057\u3066\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u6210\u679c\u7269\u306e\u30c7\u30d7\u30ed\u30a4\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\"><strong>\u4f1a\u8a71<\/strong>\u3068\u547c\u3070\u308c\u308b\u65b0\u3057\u3044\u30bf\u30d6\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u9023\u3059\u308b\u3084\u308a\u53d6\u308a\u3092\u8868\u793a\u3057\u307e\u3059\u3002<strong>\u4f1a\u8a71<\/strong>\u306f\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u3067\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">\u627f\u8a8d\u30da\u30fc\u30b8\u3068\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u3067\u306f\u3001\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u3001<strong>\u627f\u8a8d<\/strong>\u3068<strong>\u30e1\u30e2<\/strong>\u304c<strong>\u4f1a\u8a71<\/strong>\u306e\u4e0a\u306b\u79fb\u52d5\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\">\u691c\u7d22\u3068\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f7f\u7528\u3057\u3066<strong>\u5c65\u6b74<\/strong>\u3092\u53c2\u7167\u3057\u307e\u3059\u3002<strong>\u5c65\u6b74<\/strong>\u3067\u306f\u627f\u8a8d\u30b3\u30e1\u30f3\u30c8\u3082\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc<\/p>\n<ul>\n<li style=\"padding-left: 30px\">\u524a\u9664\u65e5\u304b\u308930\u65e5\u4ee5\u5185\u3067\u3042\u308c\u3070\u3001\u524a\u9664\u3057\u305f\u30ea\u30ea\u30fc\u30b9\u3092\u30b4\u30df\u7bb1\u304b\u3089\u30ea\u30b9\u30c8\u30a2\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8<\/p>\n<ul>\n<li style=\"padding-left: 30px\"><strong>\u30ea\u30ea\u30fc\u30b9\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/strong>\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3068\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u9ce5\u77b0\u56f3\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px\"><strong>\u30ea\u30ea\u30fc\u30b9<\/strong>\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u5e83\u7bc4\u56f2\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\u8907\u6570\u306e\u5909\u66f4\u3092\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d5\u30a9\u30fc\u30e0\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u306f\u306a\u304f\u3001[<strong>\u95a2\u9023\u4ed8\u3051<\/strong>] \u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u5909\u66f4\u3092\u30ea\u30ea\u30fc\u30b9\u306b\u30ea\u30f3\u30af\u4ed8\u3051\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5909\u66f4\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/strong>\u306f\u30ea\u30ea\u30fc\u30b9\u7ba1\u7406\u306e\u30d5\u30eb\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u304c\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u4f5c\u6210\u3057\u305f\u30ea\u30ea\u30fc\u30b9\u306e\u307f\u8868\u793a\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u300c<strong>\u30ea\u30ea\u30fc\u30b9\u306e\u5909\u66f4\u304c\u958b\u59cb\u3055\u308c\u305f\u6642\u3001Change Owner \u306b\u901a\u77e5\u3059\u308b<\/strong>\u300d\u30eb\u30fc\u30eb\u304c\u30ea\u30ea\u30fc\u30b9\u901a\u77e5\u30eb\u30fc\u30eb\u304b\u3089\u524a\u9664\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u3067\u306f\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u95a2\u9023\u4ed8\u3051\u304c<strong>Implementation<\/strong>\u30b9\u30c6\u30fc\u30b8\u304b\u3089<strong>Release<\/strong>\u30b9\u30c6\u30fc\u30b8\u306b\u79fb\u52d5\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\u6bb5\u968e\u7684\u306a\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u95a2\u9023\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304cUpdated By\uff08\u66f4\u65b0\u8005\uff09\u3068Updated On\uff08\u66f4\u65b0\u65e5\uff09\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3067\u8003\u616e\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u627f\u8a8d\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u30b9\u30c6\u30fc\u30b8\u3067\u627f\u8a8d\u30bf\u30d6\u304c\u975e\u8868\u793a\u3068\u306a\u3063\u3066\u3044\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u3001\u5909\u66f4\u306e\u5b8c\u4e86\u6642\u9593\u306b\u57fa\u3065\u3044\u305f\u30c7\u30fc\u30bf\u3092\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u3001\u30af\u30ed\u30fc\u30b8\u30e3\u30b3\u30fc\u30c9\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u3088\u308a\u3001\u30af\u30ed\u30fc\u30ba\u3057\u305f\u5909\u66f4\u306e\u6642\u9593\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e7411\u670816\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f<\/p>\n<ul>\n<li>\u6700\u521d\u306e200\u30e6\u30fc\u30b6\u30fc\u3092\u540c\u671f\u3057\u305f\u5f8c\u3001Azure AD\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u304c\u540c\u671f\u307e\u305f\u306f\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8a8d\u8a3c\u3057\u3066\u3044\u306a\u3044\u30c9\u30e1\u30a4\u30f3\u306e\u30e6\u30fc\u30b6\u30fc\u3092Azure AD\u304b\u3089\u540c\u671f\u3057\u305f\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u540c\u671f\u3092\u5b9f\u884c\u3057\u305f\u969b\u306b\u6bce\u56de\u62db\u5f85\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u5404\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u540c\u671f\u306e\u5f8c\u3001Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f\u304c\u4e88\u671f\u305b\u305a\u7121\u52b9\u5316\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>Azure\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u306b\u30b3\u30f3\u30de\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u91cd\u8907\u3057\u3066\u8ffd\u52a0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e7411\u670812\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3<\/strong><\/p>\n<p>\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30e2\u30b8\u30e5\u30fc\u30eb\u3067\u306f\u3001\u7ba1\u7406\u3068\u78ba\u8a8d\u3092\u7c21\u5358\u306b\u884c\u3048\u308b\u3088\u3046\u3001\u4e00\u5143\u5316\u3057\u305f\u5358\u4e00\u30da\u30fc\u30b8\u306b\u30ed\u30b0\u30a4\u30f3\u30e6\u30fc\u30b6\u30fc\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u8868\u793a\u3057\u307e\u3059\u3002\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306b\u306f\u4ee5\u4e0b\u306e\u30c7\u30fc\u30bf\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8<\/li>\n<li>\u30db\u30fc\u30e0\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u554f\u984c\u3001\u5909\u66f4\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af<\/li>\n<\/ul>\n<p>\u6280\u8853\u62c5\u5f53\u8005\u306f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30d3\u30e5\u30fc\u3084\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc\u3067\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u8868\u793a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30d3\u30e5\u30fc<\/strong><\/p>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30d3\u30e5\u30fc\u3067\u306f\u3001\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u4e00\u89a7\u3068\u3057\u3066\u8868\u793a\u3059\u308b\u305f\u3081\u3001\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306e\u671f\u9593\u3092\u4e00\u76ee\u3067\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/template.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc<\/strong><\/p>\n<p class=\"zw-paragraph heading0\">\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc\u3067\u306f\u3001\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u3066\u6574\u7406\u3057\u305f\u30dc\u30fc\u30c9\u3068\u3057\u3066\u8868\u793a\u3059\u308b\u305f\u3081\u3001\u5404\u30b0\u30eb\u30fc\u30d7\u306e\u57fa\u6e96\u3067\u696d\u52d9\u91cf\u306b\u95a2\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3092\u8996\u899a\u7684\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/kanban-view.png\" \/><\/p>\n<h5 class=\"zw-paragraph heading0\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<ul>\n<li>\u65b0\u898f\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\uff12\u3064\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30d3\u30e5\u30fc\u3067\u306f\u30ab\u30e9\u30e0\u3068\u3057\u3066\u8868\u793a\u3055\u308c\u307e\u3059\u3002<br \/>\n\u30fb<strong>\u4e88\u5b9a\u958b\u59cb\u6642\u9593<\/strong> - \u30ea\u30af\u30a8\u30b9\u30c8\u306e\u958b\u59cb\u304c\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308b\u6642\u9593\u3092\u8a18\u9332\u3057\u307e\u3059\u3002<br \/>\n\u30fb<strong>\u4e88\u5b9a\u7d42\u4e86\u6642\u9593<\/strong> - \u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5b8c\u4e86\u304c\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308b\u6642\u9593\u3092\u8a18\u9332\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a1\u30a4\u30eb\u4fdd\u8b77\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u8868\u793a\/\u30b3\u30d4\u30fc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li><strong>Delete the tasks from the previous template\uff08\u4ee5\u524d\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u30bf\u30b9\u30af\u3092\u524a\u9664\uff09<\/strong>\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5909\u66f4\u3057\u305f\u76f4\u5f8c\u306f\u3001\u4fdd\u5168\u30ec\u30b3\u30fc\u30c9\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e7411\u670805\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u5909\u66f4\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5909\u66f4\u901a\u77e5\u3067\u3001\u95a2\u9023\u4ed8\u3051\u3055\u308c\u3066\u3044\u308b\u30b0\u30eb\u30fc\u30d7\u30e1\u30f3\u30d0\u30fc\u3092\u53d7\u4fe1\u8005\u3068\u3057\u3066\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u6a5f\u80fd\u306f\u300c<strong>Change Users and Roles\uff08\u5909\u66f4\u306e\u30e6\u30fc\u30b6\u30fc\u3068\u5f79\u5272\uff09<\/strong>\u300d\u306b\u8868\u793a\u3055\u308c\u307e\u3059\uff08\u4ee5\u524d\u306f\u300c<strong>Change Roles\uff08\u5909\u66f4\u306e\u5f79\u5272\uff09<\/strong>\u300d\u3067\u3057\u305f\uff09\u3002<\/p>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u66f4\u65b0\u3059\u308b\u5225\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u540c\u3058\u30eb\u30fc\u30eb\u306b\u3042\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u969b\u306b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u66f4\u65b0\u3059\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u305f\u696d\u52d9\u30eb\u30fc\u30eb\u304c\u4f5c\u52d5\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30bd\u30fc\u30b9\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5bfe\u3057\u3066\u8a2d\u5b9a\u3057\u305f\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u540c\u3058\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u6700\u521d\u306e\u30ea\u30bd\u30fc\u30b9\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u5f8c\u7d9a\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3057\u304b\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e1\u30fc\u30eb\u3084\u4e88\u9632\u4fdd\u5168\u30bf\u30b9\u30af\u3092\u306b\u3088\u3063\u3066\u4f5c\u6210\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u7de8\u96c6\u6642\u306b\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u66f4\u65b0\u304c\u884c\u308f\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>Cancelled<\/strong>\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c<strong>\u7d4c\u904e\u6642\u9593\u5206\u6790<\/strong>\u3067On Hold\u6642\u9593\u306e\u4e00\u90e8\u3068\u307f\u306a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30bf\u30a4\u30de\u30fc\u304c\u505c\u6b62\u3057\u3066\u3044\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7de8\u96c6\u3057\u3066\u3044\u308b\u9593\u3001SLA\u9055\u53cd\u30d5\u30e9\u30b0\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u3067\u300cIn progress\u300d\u3084\u300cPending\u300d\u3068\u3044\u3046\u30d5\u30ec\u30fc\u30ba\u304c\u30d5\u30e9\u30f3\u30b9\u8a9e\u3067\u9069\u5207\u306b\u7ffb\u8a33\u3055\u308c\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u554f\u984c<\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u304c\u30b5\u30a4\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u5236\u9650\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u554f\u984c\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u306e\u591a\u6bb5\u968e\u627f\u8a8d\u304c\u5b8c\u4e86\u3057\u305f\u5834\u5408\u3001\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u4fdd\u7559\u4e2d\u3068\u306a\u3063\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u3001\u627f\u8a8d\u30b9\u30c6\u30fc\u30bf\u30b9\u304c<strong>Pending Approval\uff08\u627f\u8a8d\u5f85\u3061\uff09<\/strong>\u3067\u306f\u306a\u304f\u3001<strong>No Action Required\uff08\u30a2\u30af\u30b7\u30e7\u30f3\u4e0d\u8981\uff09<\/strong>\u3068\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u8cc7\u7523\u3092\u66f4\u65b0\u3059\u308b\u305f\u3081\u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u969b\u3001<strong>\u88fd\u54c1\u30bf\u30a4\u30d7<\/strong>\u306e\u5024\u304c\u7a7a\u3068\u306a\u3063\u3066\u3044\u308b\u65b0\u88fd\u54c1\u306e\u524a\u9664\u4e0d\u53ef\/\u7de8\u96c6\u4e0d\u53ef\u306e\u8907\u6570\u306e\u30a8\u30f3\u30c8\u30ea\u30fc\u304c\u8aa4\u3063\u3066 [<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] &gt; [<strong>\u8cc7\u7523\u7ba1\u7406<\/strong>] &gt; [<strong>\u88fd\u54c1<\/strong>] \u306b\u8868\u793a\u3055\u308c\u3066\u3044\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u30c6\u30fc\u30d6\u30eb\u8a2d\u5b9a<\/strong>\u306e [<strong>\u30bd\u30fc\u30c8\u3059\u308b\u30ab\u30e9\u30e0<\/strong>] \u3067\u300c<strong>\u4eee\u60f3\u30db\u30b9\u30c8<\/strong>\u300d\u304c\u6307\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001[<strong>\u8cc7\u7523<\/strong>] &gt; [<strong>IT<\/strong>] &gt; [<strong>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3<\/strong>] \u306e [\u8868\u793a\u3059\u308b\u30ab\u30e9\u30e0\u3092\u9078\u629e] \u3067\u300c\u4eee\u60f3\u30db\u30b9\u30c8\u300d\u304c\u4e00\u89a7\u30d3\u30e5\u30fc\u306b\u8ffd\u52a0\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30ad\u30e3\u30f3\u4e2d\u3001\u30c9\u30e1\u30a4\u30f3\u3092\u3082\u305f\u306a\u3044\u6700\u65b0\u30ed\u30b0\u30a4\u30f3\u30e6\u30fc\u30b6\u30fc\u3092\u53d6\u5f97\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>CMDB<\/p>\n<ul>\n<li>CMDB\u3067\u8907\u6570\u9078\u629e\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/p>\n<ul>\n<li>\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u304c\u9045\u5ef6\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u300cServer Not Reachable\u300d\u30a8\u30e9\u30fc\u304c\u983b\u7e41\u306b\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3059\u308b\u969b\u3001\u30bf\u30b9\u30af\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u304c\u8907\u88fd\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e7411\u670802\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082020\u5e7410\u670815\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<br \/>\n<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>Mobile Device Manager Plus Cloud\u9023\u643a<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u3092Mobile Device Manager Plus Cloud\uff08MDM Cloud\uff09\u3068\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001ServiceDesk Plus Cloud\u3092\u901a\u3057\u3066\u3001MDM\u3067\u7ba1\u7406\u3057\u3066\u3044\u308b\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3084\u30bf\u30d6\u30ec\u30c3\u30c8\u304b\u3089\u30c7\u30d0\u30a4\u30b9\u60c5\u5831\u3092\u8868\u793a\/\u78ba\u8a8d\u3057\u305f\u308a\u3001MDM\u95a2\u9023\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/mdm-cloud-integration.png\" \/><\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u30e1\u30cb\u30e5\u30fc<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0\u30e1\u30cb\u30e5\u30fc\u3067\u306f\u3001\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u305f\u6761\u4ef6\u3092\u6e80\u305f\u3057\u305f\u969b\u306bServiceDesk Plus\u3084\u4ed6\u306e\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5185\u3067\u5b9f\u884c\u3059\u308b\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30e0\u30e1\u30cb\u30e5\u30fc\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u306e\u5b9f\u884c\u3084\u3001\u30ea\u30af\u30a8\u30b9\u30c8\/\u8cc7\u7523\/\u5909\u66f4\u3067\u306eURL\u306e\u547c\u3073\u51fa\u3057\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/request-custom-menu.png\" \/><\/p>\n<p><strong>\u88fd\u54c1\u5185\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u3067\u306f\u3001Discover Product\u3068\u547c\u3070\u308c\u308b\u5f37\u529b\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u88fd\u54c1\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u901a\u77e5\u3057\u305f\u308a\u3001\u5404\u7a2e\u88fd\u54c1\u306e\u5b66\u7fd2\u306b\u53d6\u308a\u7d44\u3093\u3067\u3082\u3089\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u4e2d\u592e\u304b\u3089\u4e3b\u8981\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30ea\u30bd\u30fc\u30b9\u3078\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u30d5\u30c3\u30bf\u30fc\u306e\u96fb\u7403\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001Discover Product\u30d1\u30cd\u30eb\u3078\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/discover-product.png\" \/><\/p>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u95a2\u6570<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9<\/strong>] &gt;&gt; [<strong>\u30ab\u30b9\u30bf\u30e0\u95a2\u6570<\/strong>] &gt;&gt; [<strong>\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u95a2\u6570<\/strong>] \u3067\u306f\u3001\u30d5\u30a9\u30fc\u30e0\u30c7\u30fc\u30bf\u306b\u52a0\u3048\u3001\u300c<strong>\u751f\u30c7\u30fc\u30bf<\/strong>\u300d\u5f62\u5f0f\u3067\u3082\u30d1\u30e9\u30e1\u30fc\u30bf\u30fc\u3092\u5165\u529b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30bf\u30b9\u30af\u3068\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/p>\n<p>\u30db\u30fc\u30e0\/\u30ea\u30af\u30a8\u30b9\u30c8\/\u554f\u984c\/\u5909\u66f4\/\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\/\u30ea\u30ea\u30fc\u30b9\/\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306a\u3069\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u30bf\u30b9\u30af\u306e<strong>\u8aac\u660e<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u3001\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u30e2\u30fc\u30c9\u3092\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u3068\u30d7\u30ec\u30fc\u30f3\u30c6\u30ad\u30b9\u30c8\u30e2\u30fc\u30c9\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/tasks-task-templates.png\" \/><\/p>\n<p><strong>\u6280\u8853\u62c5\u5f53\u8005\u306b\u5bfe\u3059\u308b\u65b0\u3057\u3044\u6a29\u9650\u8a2d\u5b9a<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u6280\u8853\u62c5\u5f53\u8005\u306b\u5bfe\u3059\u308b\u65b0\u3057\u3044\u6a29\u9650\u8a2d\u5b9a\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u6280\u8853\u62c5\u5f53\u8005\u30d5\u30a9\u30fc\u30e0\u306e\u8ffd\u52a0\/\u7de8\u96c6\u753b\u9762\u3067\u3001\u6280\u8853\u62c5\u5f53\u8005\u3092\u6a29\u9650\u8a2d\u5b9a\u30bb\u30af\u30b7\u30e7\u30f3\u306e\u300c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30de\u30cd\u30fc\u30b8\u30e3\u300d\u3068\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/advanced-permission.png\" \/><\/p>\n<p class=\"zw-paragraph heading0\"><strong>\u8cc7\u7523\u3068\u6280\u8853\u62c5\u5f53\u8005\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u4e0a\u9650\u306e\u78ba\u8a8d\u3092\u5f37\u5316<\/strong><\/p>\n<p class=\"zw-paragraph heading0\">\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u57fa\u3065\u304d\u3001\u30ce\u30fc\u30c9\u3084\u6280\u8853\u62c5\u5f53\u8005\u6570\u304c\u4e0a\u9650\u306e80\uff05\u3092\u8d85\u3048\u305f\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u30d1\u30cd\u30eb\/\u8cc7\u7523\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\/IT\u8cc7\u7523\u4e00\u89a7\u30d3\u30e5\u30fc\/IT\u8cc7\u7523\u30ab\u30fc\u30c9\u30d3\u30e5\u30fc\/\u8cc7\u7523\u30a4\u30f3\u30dd\u30fc\u30c8\u30da\u30fc\u30b8\/\u6280\u8853\u62c5\u5f53\u8005\u4e00\u89a7\u30d3\u30e5\u30fc\u306b\u3001\u5bfe\u5fdc\u3059\u308b\u8b66\u544a\u30d0\u30ca\u30fc\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30d0\u30ca\u30fc\u306b\u306f\u3001\u30ce\u30fc\u30c9\u3084\u6280\u8853\u62c5\u5f53\u8005\u306e\u4e0a\u9650\u3068\u73fe\u767b\u9332\u6570\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\uff08\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u7ba1\u7406\u6a29\u9650\u306e\u3042\u308b\u6280\u8853\u62c5\u5f53\u8005\u5411\u3051\uff09\u3082\u3057\u304f\u306f\u901a\u77e5\uff08\u4ed6\u306e\u6280\u8853\u62c5\u5f53\u8005\u5411\u3051\uff09\u3059\u308b\u6a5f\u80fd\u3001\u30ea\u30de\u30a4\u30f3\u30c9\u3059\u308b\u983b\u5ea6\u3092\u8a2d\u5b9a\u3059\u308b\u6a5f\u80fd\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\">\u30e9\u30a4\u30bb\u30f3\u30b9\u8b66\u544a\u30d0\u30ca\u30fc\uff08\u8cc7\u7523\uff09\uff1a<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/license-alert-banner-assets.png\" \/><\/p>\n<p class=\"zw-paragraph heading0\">\u30e9\u30a4\u30bb\u30f3\u30b9\u8b66\u544a\u30d0\u30ca\u30fc\uff08\u6280\u8853\u62c5\u5f53\u8005\uff09:<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/license-alert-banner-technicians.png\" \/><\/p>\n<p class=\"zw-paragraph heading0\">\u53f3\u4e0a\u306e\u9685\u306b\u3042\u308b\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u30d1\u30cd\u30eb\u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001<strong>View plan details<\/strong>\uff08\u30d7\u30e9\u30f3\u60c5\u5831\u3092\u8868\u793a\uff09\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u8cc7\u7523\/\u6280\u8853\u62c5\u5f53\u8005\/\u30d7\u30ed\u30fc\u30d6\/\u30ab\u30b9\u30bf\u30e0\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u4e0a\u9650\u3068\u73fe\u767b\u9332\u6570\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\">\u30ea\u30cb\u30e5\u30fc\u30a2\u30eb\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u30d1\u30cd\u30eb\uff1a<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/user-panel.png\" \/><\/p>\n<h5 class=\"zw-paragraph heading0\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u88fd\u54c1\u30bf\u30a4\u30d7\u300c<strong>Smartphone<\/strong>\uff08\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\uff09\u300d\u3068\u300c<strong>Tablet<\/strong>\uff08\u30bf\u30d6\u30ec\u30c3\u30c8\uff09\u300d\u3092\u65b0\u305f\u306b\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u300cSmartphone\uff08\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\uff09\u300d\u3084\u300cTablet\uff08\u30bf\u30d6\u30ec\u30c3\u30c8\uff09\u300d\u3068\u3044\u3046\u540d\u524d\u3067\u8ffd\u52a0\u6e08\u307f\u306e\u65e2\u5b58\u306e\u88fd\u54c1\u30bf\u30a4\u30d7\u306f\u300cSmartphone_old\u300d\u3084\u300cTablet_old\u300d\u3068\u3044\u3046\u540d\u524d\u306b\u5909\u66f4\u3055\u308c\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7410\u670830\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<p><strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p>\u65b0\u898f\u5c5e\u6027\u300c<strong>click-action=\"load-request-templates-popup\"<\/strong>\u300d\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u3067\u5358\u4e00\u306e\u30dc\u30bf\u30f3\u3092\u8a2d\u5b9a\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u30b0\u30eb\u30fc\u30d7\u5316\u3057\u305f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7d71\u5408\u3057\u305f\u30d3\u30e5\u30fc\u3092\u547c\u3073\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/requester-portal-editor.png\" \/><\/p>\n<p>\u8a2d\u5b9a\u3059\u308b\u5834\u5408\u3001 [<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u4e00\u822c\u8a2d\u5b9a<\/strong>] &gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb<\/strong>] &gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u307e\u3059\u3002[<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] \u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u3001\u7de8\u96c6\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066HTML\u30a8\u30c7\u30a3\u30bf\u30fc\u3092\u958b\u304d\u3001\u304a\u597d\u304d\u306a\u30dc\u30bf\u30f3\u306b\u5c5e\u6027\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u6ce8<\/strong>\uff1a\u672c\u65b0\u898f\u5c5e\u6027\u306fHTML\u30a8\u30c7\u30a3\u30bf\u30fc\u306e [<strong>Attributes<\/strong>] \u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u3042\u308a\u3001\u300c<strong>Create Request<\/strong>\u300d\u3068\u3044\u3046\u540d\u524d\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u547c\u3073\u51fa\u3059\u969b\u306b\u4f7f\u7528\u3057\u3066\u3044\u305f\u65e2\u5b58\u306e\u5c5e\u6027\u300c<strong>Create Request<\/strong>\u300d\u306f\u3001\u73fe\u5728\u300c<strong>Create request on default template<\/strong>\u300d\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7410\u670829\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<p><strong>API\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8<\/strong><\/p>\n<p>\u6700\u65b0\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\u3092\u6e80\u305f\u3059\u3088\u3046\u3001JSON API\u306e\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u306e\u4e00\u90e8\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002\u3053\u306eAPI\u3092\u304a\u4f7f\u3044\u306e\u5834\u5408\u3001\u7d99\u7d9a\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u624b\u52d5\u3067API\u3092\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u3054\u4e0d\u660e\u306a\u70b9\u304c\u3054\u3056\u3044\u307e\u3057\u305f\u3089\u3001\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3054\u9060\u616e\u306a\u304f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u307e\u305b\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7410\u670823\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3068\u4e00\u822c\u30bf\u30b9\u30af\u306e\u30d5\u30a3\u30eb\u30bf\u30fc<\/strong><\/p>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3068\u5168\u4f53\u30bf\u30b9\u30af\u3067\u304a\u6c17\u306b\u5165\u308a\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u554f\u984c\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7410\u670821\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>Azure AD\u306e\u30e6\u30fc\u30b6\u30fc\u3092ServiceDesk Plus Cloud\u306b\u540c\u671f<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u3067\u3001Azure Active Directory (Azure AD)\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u3001\u5b9a\u671f\u7684\u306b\u540c\u671f\u3067\u304d\u308b\u3088\u3046\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\u306e\u5229\u7528\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u306f\u6c0f\u540d\u3084\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3068\u3044\u3063\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u57fa\u672c\u60c5\u5831\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u57fa\u672c\u60c5\u5831\u3060\u3051\u3067\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u60c5\u5831\u3092\u53d6\u5f97\u3059\u308b\u3088\u3046\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\u306e\u6709\u52b9\u5316\u304a\u3088\u3073\u8a2d\u5b9a\u306f\u00a0<strong>[\u7ba1\u7406] &gt;&gt; [\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\uff06\u30a2\u30c9\u30aa\u30f3] &gt;&gt; [Third Party Integrations (\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u9023\u643a) ] &gt;&gt; [Azure AD User Sync (Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f) ]<\/strong>\u3088\u308a\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/ja\/azure-ad-user-sync\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089\u306e\u30da\u30fc\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e7410\u67089\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u3057\u3044UI\u306e\u4e00\u822c\u63d0\u4f9b<\/h5>\n<p>\u30d9\u30fc\u30bf\u30c6\u30b9\u30c8\u304c\u6210\u529f\u3057\u305f\u5f8c\u300110\u6708\u7b2c1\u9031\u76ee\u306b\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u5411\u3051\u306b\u65b0\u3057\u3044\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u6e96\u5099\u304c\u5b8c\u4e86\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u30d9\u30fc\u30bf\u30c6\u30b9\u30c8\u4e2d\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u53d6\u308a\u5bfe\u5fdc\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u307e\u3057\u305f\u3002\u4ee5\u4e0b\u306b\u6982\u8981\u3092\u8a18\u8f09\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<h5>\u65b0\u3057\u3044UI\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u3067\u306e\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc<\/strong><\/p>\n<p>\u4f7f\u7528\u611f\u3001\u8ffd\u52a0\u6a5f\u80fd\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3092\u6539\u5584\u3057\u3001\u518d\u8a2d\u8a08\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u3092\u6709\u52b9\u5316\/\u7121\u52b9\u5316\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u304c\u30d3\u30e5\u30fc\u30dd\u30fc\u30c8\u5168\u4f53\u3092\u5360\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u554f\u984c\u3001\u5909\u66f4\u3001\u8cc7\u7523\u3001\u5951\u7d04\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304a\u3088\u3073\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u306b\u3066\u3001\u5168\u6a5f\u80fd\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u5de6\u30da\u30a4\u30f3\u3092\u5c55\u958b\u307e\u305f\u306f\u6298\u308a\u305f\u305f\u3080\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8ffd\u52a0\u3055\u308c\u3001\u30d3\u30e5\u30fc\u30dd\u30fc\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u304c\u898b\u3084\u3059\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3001\u5272\u308a\u5f53\u3066\u3001\u4e26\u3079\u66ff\u3048\u3001\u691c\u7d22\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ec\u30b3\u30fc\u30c9\u306e\u30bf\u30a4\u30d7\u3068\u9069\u7528\u3057\u305f\u57fa\u6e96\u306b\u57fa\u3065\u304d\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u304b\u3089\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u30da\u30fc\u30b8\u306b\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3059\u308b [\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u79fb\u52d5] \u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3067\u306f\u3001\u30b9\u30af\u30ed\u30fc\u30eb\u3059\u308b\u3054\u3068\u306b10\u4ee5\u4e0a\u306e\u30ec\u30b3\u30fc\u30c9\u304c\u53d6\u5f97\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u304a\u6c17\u306b\u5165\u308a\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u30d4\u30f3\u7559\u3081<\/strong><\/p>\n<p>\u30c4\u30fc\u30eb\u30d0\u30fc\u306e\u30af\u30a4\u30c3\u30af\u30ea\u30f3\u30af\u3068\u3057\u3066\u3001\u304a\u6c17\u306b\u5165\u308a\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u30d4\u30f3\u7559\u3081\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u304a\u6c17\u306b\u5165\u308a\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u8fc5\u901f\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>SSP\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306e\u540d\u524d\u3092\u5909\u66f4<\/strong><\/p>\n<p>\u4f9d\u983c\u8005\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306e\u540d\u524d\u3092SDAdmins\u3067\u5909\u66f4\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u3092\u6539\u5584<\/strong><\/p>\n<p>\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u306e\u4f7f\u7528\u611f\u3092\u6539\u5584\u3057\u3001\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8272\u5206\u3051<\/strong><\/p>\n<p>\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u512a\u5148\u5ea6\u3001\u30ab\u30c6\u30b4\u30ea\u306b\u57fa\u3065\u304d\u3001\u4e00\u89a7\u30d3\u30e5\u30fc\u30da\u30fc\u30b8\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8272\u5206\u3051\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0<\/strong><\/p>\n<p>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u307e\u3057\u305f\u3002<br \/>\n\u65b0\u3057\u3044UI\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u306e<a href=\"https:\/\/download.manageengine.com\/products\/service-desk\/ServiceDeskPlus-NewUI-2020.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">PDF<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u65e7\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f<strong>\u672c\u5e7412\u6708<\/strong>\u306b\u7d42\u4e86\u3044\u305f\u3057\u307e\u3059\u3002\u305d\u308c\u307e\u3067\u306b\u65b0\u3057\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u5207\u308a\u66ff\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] \u3067\u3001\u30b5\u30d6\u30ab\u30c6\u30b4\u30ea\u306e\u30c6\u30fc\u30d6\u30eb\u30c8\u30c3\u30d7\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30e9\u30e0\u3092\u4f7f\u7528\u3057\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u969b\u3001\u691c\u7d22\u30a2\u30a4\u30b3\u30f3\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u306b\u6c34\u5e73\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u3067\u767a\u751f\u3057\u3066\u3044\u305f\u554f\u984c\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u300c\u9055\u53cd\u9593\u8fd1\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u300d\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3055\u308c\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u6570\u304c\u4e00\u81f4\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u30ed\u30b4\u3092\u66f4\u65b0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067Zoho Analytics\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30de\u30eb\u30c1\u30e9\u30a4\u30f3\u306e\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u3067\u30c6\u30ad\u30b9\u30c8\u3092\u6298\u308a\u8fd4\u3059\u3068\u610f\u56f3\u305b\u305a\u5358\u8a9e\u304c\u5206\u5272\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u3067\u6c34\u5e73\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e749\u670830\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u7d42\u4e86\u3059\u308b\u524d\u306b\u901a\u77e5\u30ce\u30fc\u30c9\u3082\u3057\u304f\u306f\u6761\u4ef6\u30ce\u30fc\u30c9\u3092\u7d4c\u308b\u3088\u3046\u3001[Close] - [Completed] \u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u69cb\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u672c\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u6e80\u305f\u3059\u6761\u4ef6\u3092\u78ba\u8a8d\u3057\u305f\u308a\u3001\u5909\u66f4\u306e\u5b8c\u4e86\u306b\u3064\u3044\u3066\u95a2\u9023\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>SNMPv3\u306e\u30b9\u30ad\u30e3\u30f3\u306bAES-256\u6697\u53f7\u5316\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>\u30e1\u30e2\u306b\u95a2\u9023\u3057\u305f\u5c65\u6b74\u3092Jira\u306e\u30b3\u30e1\u30f3\u30c8\u306b\u6295\u7a3f\u3057\u305f\u969b\u3001\u6280\u8853\u62c5\u5f53\u8005\u306e\u540d\u524d\u304c\u542b\u307e\u308c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u5909\u66f4\u3092\u8868\u793a\u3059\u308b\u6a29\u9650\u306e\u306a\u3044\u6280\u8853\u62c5\u5f53\u8005\u306b\u30bf\u30b9\u30af\u304c\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u5834\u5408\u3001\u305d\u306e\u6280\u8853\u62c5\u5f53\u8005\u3067\u5bfe\u5fdc\u3059\u308b\u30bf\u30b9\u30af\u306e\u8868\u793a\/\u7de8\u96c6\u3001\u4f5c\u696d\u30ed\u30b0\u306e\u8ffd\u52a0\/\u7ba1\u7406\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u8fd4\u4fe1\u3059\u308b\u5834\u5408\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u5909\u66f4\u3057\u305f\u969b\u306b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3067\u8a2d\u5b9a\u3057\u305f\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u3042\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u4ed6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u9077\u79fb\u3059\u308b\u969b\u3001\u3042\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u30ea\u30f3\u30af\u3055\u308c\u3066\u3044\u308b\u554f\u984c\u304c\u4ed6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b9\u30c6\u30fc\u30bf\u30b9\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\u3067\u8a2d\u5b9a\u3057\u305f\u30b9\u30c6\u30fc\u30bf\u30b9\u5909\u66f4\u4e88\u5b9a\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u304c\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u969b\u3001\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u753b\u9762\u304b\u3089\u958b\u3044\u305f\u65b0\u898f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\/\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u30d5\u30a9\u30fc\u30e0\u306b\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u304c\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>[\u7ba1\u7406] &gt;&gt; [\u81ea\u52d5\u5316] &gt;&gt; [\u901a\u77e5\u30eb\u30fc\u30eb] &gt;&gt; [\u30ea\u30af\u30a8\u30b9\u30c8] &gt;&gt; [\u901a\u77e5\u30d5\u30a3\u30eb\u30bf\u30fc] \u306b\u3066\u3001\u300c\u8fd4\u4fe1\u30e1\u30fc\u30eb\u3092\u53d7\u3051\u4ed8\u3051\u305f\u3068\u304d\u3001\u4f9d\u983c\u8005\u306b\u901a\u77e5\u300d\u30eb\u30fc\u30eb\u306b\u3088\u308b\u901a\u77e5\u304c\u30d6\u30ed\u30c3\u30af\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u4e00\u89a7\u30d3\u30e5\u30fc\u3067\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u3042\u3063\u3066\u3082\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30a4\u30f3\u30b8\u30b1\u30fc\u30bf\u30fc\u304c\u30b0\u30ec\u30fc\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3001\u4ee5\u524d\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u5909\u66f4\u3057\u305f\u969b\u306b\u300c\u521d\u56de\u89e3\u6c7a(FCR)\u300d\u306e\u30de\u30fc\u30af\u3092\u4ed8\u3051\u3066\u3044\u305f\u5834\u5408\u3001[<strong>\u56de\u7b54<\/strong>] \u30bf\u30d6\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u300c<strong>Resolved<\/strong>\u300d\u304b\u3089\u300c<strong>InProgress<\/strong>\u300d\u306b\u5909\u66f4\u3067\u304d\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3001\u627f\u8a8d\u30e1\u30fc\u30eb\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3068\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u8a73\u7d30\u306b\u901a\u8ca8\u3067\u306f\u306a\u304f\u3001\u300cUndefined\uff08\u672a\u5b9a\u7fa9\uff09\u300d\u304c\u542b\u307e\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Zoho Search\u306e\u691c\u7d22\u7d50\u679c\u4e00\u89a7\u753b\u9762\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4e00\u62ec\u3067\u30af\u30ed\u30fc\u30ba\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>SLA\u9055\u53cd\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\uff08\u671f\u9650\u5207\u308c\uff09\u304cZoho Analytics\u306b\u53cd\u6620\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u6642\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u66f4\u65b0\u7528\u306b\u8a2d\u5b9a\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u304c\u9069\u5207\u306b\u4f5c\u52d5\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u306e\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u3067\u512a\u5148\u5ea6\u3092\u66f4\u65b0\u3059\u308b\u969b\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u306b\u3088\u308a\u52d5\u4f5c\u304c\u505c\u6b62\u3055\u308c\u305f\u5834\u5408\u3001\u505c\u6b62\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u66f4\u65b0\u3057\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5fc5\u9808\u306b\u3057\u305f\u5834\u5408\u3001\u5909\u66f4\u3092\u7de8\u96c6\u3059\u308b\u3068\u300cUpdating change failed since the fields edited are in crossed stage\uff08\u7de8\u96c6\u3057\u305f\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u30af\u30ed\u30b9\u30b9\u30c6\u30fc\u30b8\u306b\u3042\u308b\u305f\u3081\u3001\u5909\u66f4\u306e\u66f4\u65b0\u306b\u5931\u6557\u3057\u307e\u3057\u305f\uff09\u300d\u3068\u3044\u3046\u30a8\u30e9\u30fc\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5834\u5408\u306b\u3088\u3063\u3066\u3001\u4e00\u89a7\u30d3\u30e5\u30fc\u304b\u3089\u5909\u66f4\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3092\u958b\u304f\u3068\u300cYou are not permitted to view this change anymore\uff08\u3053\u306e\u5909\u66f4\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\uff09\u300d\u3068\u3044\u3046\u30a8\u30e9\u30fc\u304c\u8868\u793a\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u30bf\u30a4\u30d7\u3092\u300c\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u300d\u304b\u3089\u300c\u30e9\u30c3\u30d7\u30c8\u30c3\u30d7\u300d\u3078\u5909\u66f4\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8cc7\u7523\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u3066\u3001\u90e8\u7f72\u306e\u8a73\u7d30\u60c5\u5831\u3092\u542b\u3081\u3066\u30e6\u30fc\u30b6\u30fc\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u3068\u3001\u90e8\u7f72\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u81ea\u52d5\u5165\u529b\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u6700\u7d42\u30ed\u30b0\u30a4\u30f3\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u8cc7\u7523\u30b9\u30ad\u30e3\u30f3\u3067\u53d6\u5f97\u3057\u305f\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u304c [\u63d0\u6848\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc] \u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>CMDB<\/p>\n<ul>\n<li>CMDB\u306e\u30c7\u30fc\u30bf\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u969b\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3068\u8907\u6570\u9078\u629e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u53cd\u6620\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cfc\u8cb7<\/p>\n<ul>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u756a\u53f7\u304c\u8cfc\u8cb7\u627f\u8a8d\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u901a\u77e5\u306b\u8a18\u8f09\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/p>\n<ul>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3082\u3001\u9069\u5207\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\uff11\u3064\u3057\u304b\u306a\u3044\u5834\u5408\u3001\u305d\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3082\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u958b\u304b\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u8a73\u7d30\u60c5\u5831\u3092\u542b\u3080\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u4f9d\u983c\u8005\u753b\u9762\u306b\u7121\u4f5c\u70ba\u306b\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8a00\u8a9e\u8a2d\u5b9a\u304c\u65e5\u672c\u8a9e\u306e\u5834\u5408\u3001\u30d8\u30eb\u30d7\u30ab\u30fc\u30c9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044UI\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u3001\u8868\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u6570\u3068\u300c<strong>\u9055\u53cd\u9593\u8fd1\u306e\u30ea\u30af\u30a8\u30b9\u30c8<\/strong>\u300d\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u6570\u304c\u7570\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u3067\u6c34\u5e73\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u306e\u4ef6\u540d\u3067\u3001\u4f9d\u983c\u8005\u306e\u540d\u524d\u3092\u30de\u30a6\u30b9\u30aa\u30fc\u30d0\u30fc\u3057\u3066\u3001\u3059\u3050\u306b\u5225\u306e\u30da\u30fc\u30b8\u3078\u9077\u79fb\u3059\u308b\u3068\u3001\u4f9d\u983c\u8005\u60c5\u5831\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u304c\u30d5\u30ea\u30fc\u30ba\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>M4V\u5f62\u5f0f\u306e\u30a4\u30f3\u30e9\u30a4\u30f3\u52d5\u753b\u3092\u518d\u751f\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e749\u670823\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><span style=\"color: #99cc00\"><br \/>\n<\/span><\/h4>\n<h5>Default HTML Widget\u3092\u4f7f\u7528\u3057\u3066\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/h5>\n<p>\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306bDefault HTML Widget\uff08\u30c7\u30d5\u30a9\u30eb\u30c8\u306eHTML\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\uff09\u304c\u5b9f\u88c5\u3055\u308c\u307e\u3057\u305f\u3002\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u7de8\u96c6\u3059\u308b\u3068\u3001\u7d44\u7e54\u306e\u30c7\u30b6\u30a4\u30f3\u3001\u30ed\u30b4\u3001\u8272\u3001\u696d\u52d9\u7528\u8a9e\u96c6\u306a\u3069\u3092\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092HTML\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u9069\u7528\u3057\u3001HTML\u30a8\u30c7\u30a3\u30bf\u30fc\u3092\u4f7f\u7528\u3057\u3066\u66f4\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002HTML\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306f\u6a19\u6e96\u7684\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u30e1\u30cb\u30e5\u30fc\u3001\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3001URL\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u30d1\u30c3\u30b1\u30fc\u30b8\u5316\u3055\u308c\u3066\u304a\u308a\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u7d44\u307f\u8fbc\u3093\u3067\u3001\u30da\u30fc\u30b8\u5168\u4f53\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/customize-requester-home-page\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089\u306e\u30da\u30fc\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5>\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u3068\u30a8\u30af\u30b9\u30dd\u30fc\u30c8<\/h5>\n<p>\u5909\u66f4\u3001\u5909\u66f4\u306e\u30bf\u30b9\u30af\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30bf\u30b9\u30af\u304b\u3089\u3001\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u304a\u3088\u3073\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u3084\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3092\u884c\u3046\u306b\u306f\u3001[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>\/<strong>\u30c7\u30fc\u30bf\u306e\u30a8\u30af\u30b9\u30dd\u30fc\u30c8<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e749\u670818\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><span style=\"color: #99cc00\"><br \/>\n<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>Maintenance\uff08\u4fdd\u5168\uff09<\/p>\n<ul>\n<li>\u65e7\u4e88\u9632\u4fdd\u5168\u30bf\u30b9\u30af\u3067\u4f5c\u6210\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8aac\u660e\u304c\u8868\u793a\u3055\u308c\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e749\u670816\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n<\/span><span style=\"color: #99cc00\">\uff082020\u5e748\u670825\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<br \/>\n<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>Maintenance\uff08\u4fdd\u5168\uff09\u30e2\u30b8\u30e5\u30fc\u30eb<\/strong><\/p>\n<p>\u4e88\u9632\u4fdd\u5168\u30bf\u30b9\u30af\u304c<strong>Maintenance\uff08\u4fdd\u5168\uff09<\/strong>\u30e2\u30b8\u30e5\u30fc\u30eb\u3068\u306a\u308a\u3001\u4fdd\u5168\u6d3b\u52d5\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3084\u7ba1\u7406\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4fdd\u5168\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3059\u308b\u3068\u3001\u81ea\u52d5\u4f5c\u6210\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u3057\u3066\u5b9f\u884c\u3055\u308c\u3001\u5186\u6ed1\u306a\u904b\u7528\u52b9\u7387\u304c\u78ba\u4fdd\u3055\u308c\u307e\u3059\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u300c\u65e5\u6b21\u300d\u300c\u9031\u6b21\u300d\u300c\u6708\u6b21\u300d\u300c\u5b9a\u671f\u300d\u300c\u30ef\u30f3\u30bf\u30a4\u30e0\u300d\u3067\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3057\u305f\u4fdd\u5168\u306f\u4e00\u89a7\u30d3\u30e5\u30fc\u3068\u30ab\u30ec\u30f3\u30c0\u30fc\u30d3\u30e5\u30fc\u304b\u3089\u78ba\u8a8d\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p style=\"padding-left: 30px\"><strong>\u4e00\u89a7\u30d3\u30e5\u30fc\uff1a<\/strong><\/p>\n<p style=\"padding-left: 30px\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/list-view.png\" \/><\/p>\n<p style=\"padding-left: 30px\"><strong>\u30ab\u30ec\u30f3\u30c0\u30fc\u30d3\u30e5\u30fc\uff1a<\/strong><\/p>\n<p style=\"padding-left: 30px\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/calendar-view.png\" \/><\/p>\n<p><strong>Global Variables\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u5909\u6570\uff09<\/strong><\/p>\n<p>Global Variables\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\u5909\u6570\uff09\u3067\u306f\u3001\u30c9\u30eb\uff08$\uff09\u8a18\u53f7\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u901a\u77e5\u3084webhook\u3067\u53c2\u7167\u3057\u3066\u547c\u3073\u51fa\u3059\u3053\u3068\u306e\u3067\u304d\u308b\u60c5\u5831\u3092\u4fdd\u5b58\u3067\u304d\u307e\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u5909\u6570\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9<\/strong>] \u3088\u308a\u5b9a\u7fa9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/global-variables.png\" \/><\/p>\n<p><strong>\u554f\u984c\uff1a\u3000\u554f\u984c\u3068\u554f\u984c\u306e\u30bf\u30b9\u30af\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong><\/p>\n[\u7ba1\u7406] &gt;&gt; [\u30c7\u30fc\u30bf\u7ba1\u7406] &gt;&gt; [\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8] \u3088\u308a\u3001\u554f\u984c\u3068\u554f\u984c\u306e\u30bf\u30b9\u30af\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u30d5\u30a1\u30a4\u30eb\u5f62\u5f0f\u306f\u300c<strong>.csv<\/strong>\u300d\u300c<strong>.xls<\/strong>\u300d\u300c<strong>.xlsx<\/strong>\u300d\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/problem-tasks.png\" \/><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e749\u67088\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u30d5\u30a9\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>Arial, Serif, Courier New, Georgia, Tahoma, Times New Roman, Trebuchet, Verdana, Comic Sans MS, Calibri<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e749\u67084\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u304a\u3088\u3073\u5168\u4f53\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30da\u30fc\u30b8\u306e\u30d5\u30a9\u30f3\u30c8\u3092<strong>Proxima Nova<\/strong>\u304b\u3089<strong>Roboto<\/strong>\u306b\u66f4\u65b0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u4ee5\u4e0b\u306e\u30d5\u30a9\u30f3\u30c8\u3092\u524a\u9664\u3057\u307e\u3057\u305f\u3002<br \/>\nProxima Nova, Sans Serif, Arial, Verdana, Helvetica, Gothic, Century, DIN, Avenir, Antiqua, Impact, Calibri, Cambria, Tahoma, Wingdings, Comic<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670827\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5831\u544a\u5148\u4e0a\u53f8\u306e\u60c5\u5831<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u53f3\u5074\u306e\u4f9d\u983c\u8005\u60c5\u5831\u30bb\u30af\u30b7\u30e7\u30f3\u304b\u3089\u3001\u4f9d\u983c\u8005\u306e\u5831\u544a\u5148\u4e0a\u53f8\u3092\u8868\u793a\/\u7de8\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/req-details.png\" width=\"315\" height=\"373\" \/><br \/>\n\u6ce8\uff1a\u5831\u544a\u5148\u4e0a\u53f8\u3092\u30b9\u30dd\u30c3\u30c8\u3067\u7de8\u96c6\u3067\u304d\u308b\u306e\u306f\u3001\u4f9d\u983c\u8005\u3092\u7de8\u96c6\u3059\u308b\u6a29\u9650\u3092\u3082\u3064\u6280\u8853\u62c5\u5f53\u8005\u306e\u307f\u3067\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u4f9d\u983c\u8005\u304b\u3089\u306e\u30e1\u30fc\u30eb\u3067\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u304a\u3044\u3066\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u306b\u3088\u3063\u3066\u5b9f\u884c\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u66f4\u65b0\u306b\u5931\u6557\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u672c\u4e8b\u8c61\u306f\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u4f9d\u983c\u8005\u306b\u5bfe\u3057\u3066\u7121\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u306e\u307f\u767a\u751f\u3057\u3066\u304a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d5\u30a3\u30fc\u30eb\u30c9\u3067 [\u4f9d\u983c\u8005\u306f\u8a2d\u5b9a\u53ef\u80fd] \u304c\u7121\u52b9\u3068\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u30ab\u30b9\u30bf\u30e0\u30ea\u30af\u30a8\u30b9\u30c8\u901a\u77e5\u3067\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u304c\u7a7a\u306b\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5fc5\u9808\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u3042\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u4f5c\u6210\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u696d\u52d9\u30eb\u30fc\u30eb\u304c\u9069\u5207\u306b\u4f5c\u52d5\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>API\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u969b\u3001\u5165\u529b\u30d1\u30e9\u30e1\u30fc\u30bf\u3068\u3057\u3066\u300ccreated_time\u300d\u3068\u300cdue_by_time\u300d\u3092\u8ffd\u52a0\u3057\u305f\u5834\u5408\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4f9d\u5b58\u30d5\u30a3\u30fc\u30eb\u30c9\uff08\u30b5\u30d6\u30ab\u30c6\u30b4\u30ea\u3001\u9805\u76ee\u3001\u30b0\u30eb\u30fc\u30d7\u3001\u6280\u8853\u62c5\u5f53\u8005\uff09\u306b\u3001\u30ab\u30c6\u30b4\u30ea\u3084\u30b5\u30a4\u30c8\u306a\u3069\u306e\u89aa\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u4ee5\u524d\u9078\u629e\u3057\u305f\u5024\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670824\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u3092\u8ffd\u52a0\/\u7de8\u96c6\u3059\u308b\u969b\u3001[<strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u9078\u629e<\/strong>] \u3068 [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e<\/strong>] \u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306e\u4f4d\u7f6e\u304c\u9006\u306b\u306a\u3063\u3066\u3044\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u300150\u3092\u8d85\u3048\u308b\u30c6\u30ad\u30b9\u30c8\u30bf\u30a4\u30d7\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u8a72\u5f53\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u304c\u624b\u52d5\u3067\u4f5c\u6210\u3055\u308c\u3066\u3044\u305f\u5834\u5408\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u8a2d\u5b9a\u306e\u5834\u5408\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u4e00\u89a7\u30da\u30fc\u30b8\u304b\u3089Microsoft Project\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u8cc7\u7523\u304c\u5b58\u5728\u3057\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u30ab\u30fc\u30c9\u30d3\u30e5\u30fc\u3067\u306f\u975eIT\u8cc7\u7523\u6570\u304c\uff10\uff08\u30bc\u30ed\uff09\u3068\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u8a2d\u5b9a\u306e\u5834\u5408\u3001\u8cc7\u7523\u304c\u5b58\u5728\u3057\u3066\u3044\u3066\u3082\u3001\u30ab\u30fc\u30c9\u30d3\u30e5\u30fc\u3067\u306fIT\u8cc7\u7523\u6570\u304c\uff10\uff08\u30bc\u30ed\uff09\u3068\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u5f79\u8077<\/strong>\u3084<strong>\u793e\u54e1ID<\/strong>\u3068\u3044\u3063\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u8a73\u7d30\u304c\u8cc7\u7523\u8a73\u7d30\u30da\u30fc\u30b8\u306e\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u3067\u306f\u7a7a\u6b04\u3068\u306a\u3063\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8cc7\u7523\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u4e2d\u3001<strong>\u88fd\u54c1<\/strong>\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u6a29\u5185\u3067\u3001\u8907\u6570\u306e\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u30e9\u30a4\u30bb\u30f3\u30b9\u30ad\u30fc\u3092\u95a2\u9023\u4ed8\u3051\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u4fdd\u5b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>\u5834\u5408\u306b\u3088\u308a\u3001Office 365\u3084Outlook\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u53ef\u80fd\u30e1\u30c3\u30bb\u30fc\u30b8\u30ab\u30fc\u30c9\u304c\u30e1\u30fc\u30eb\u901a\u77e5\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>Azure\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc\u304c\u4f5c\u52d5\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30e0\u30e1\u30fc\u30eb\u30ec\u30dd\u30fc\u30c8\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30dc\u30c7\u30a3\u3067\u6539\u884c\u3084\u7a7a\u767d\u884c\u304c\u7121\u8996\u3055\u308c\u3001\u4e00\u5217\u3067\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670821\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5909\u66f4\u3059\u308b\u969b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8aac\u660e\u304c\u4e0a\u66f8\u304d\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8a2d\u5b9a\u3059\u308b\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306b\u3088\u3063\u3066\u3001\u65b0\u3057\u3044\u5024\u304c\u89aa\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3068\u7af6\u5408\u3059\u308b\u4f9d\u5b58\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u524a\u9664\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8aac\u660e\u306b &lt; \u307e\u305f\u306f &gt; \u3092\u542b\u3080\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3042\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8aad\u307f\u8fbc\u307e\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u30dc\u30bf\u30f3\u3092\u4f7f\u7528\u3057\u3066\u4ed6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u304b\u3089\u30a2\u30af\u30bb\u30b9\u3057\u305f\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u306b\u8aa4\u3063\u305f<strong>\u671f\u65e5<\/strong>\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670819\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u95a2\u9023\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u3088\u3063\u3066\u3001\u79fb\u884c\u4e2d\u306b\u4e8b\u524d\u8a2d\u5b9a\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u4f5c\u52d5\u3057\u305f\u5834\u5408\u3001\u4f9d\u983c\u8005\u304c\u8fd4\u4fe1\u3057\u305f\u969b\u306b\u30aa\u30fc\u30d7\u30f3\u3068\u306a\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u305f\u30af\u30ed\u30fc\u30ba\u307e\u305f\u306f\u4fdd\u7559\u4e2d\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u958b\u304b\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30c8\u30ea\u30ac\u30fc\u6e08\u307f\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u4f5c\u52d5\u3057\u306a\u3044\u4e0d\u5177\u5408\u3082\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u5909\u66f4\u3092\u4fdd\u5b58\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u672c\u4e8b\u8c61\u306f\u3001\u4ee5\u524d\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3067\u5fc5\u9808\u3068\u306a\u3063\u3066\u3044\u305f\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u65b0\u898f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u542b\u307e\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u306e\u307f\u767a\u751f\u3057\u3066\u304a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u540c\u3058\u30ea\u30bd\u30fc\u30b9\u306e\u8cea\u554f\u306b\u5024\u3092\u30bb\u30c3\u30c8\u3059\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u305f\u5171\u901a\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u3042\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3067\u306e\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u78ba\u8a8d\u4e2d\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5165\u529b\u3057\u3088\u3046\u3068\u3057\u3066\u3082\u30ab\u30c6\u30b4\u30ea\u304c\u958b\u304b\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u79fb\u884c\u4e2d\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3055\u308c\u308b\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u753b\u9762\u306b\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u4f9d\u5b58\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u3066\u3044\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\uff12\u3064\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3001\u540c\u3058\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5bfe\u3057\u3066\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u524a\u9664\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u304c\uff11\u3064\u76ee\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\uff12\u3064\u76ee\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u5909\u66f4\u3055\u308c\u305f\u969b\u306b\u3001\u53cc\u65b9\u306e\u30eb\u30fc\u30eb\u304c\u5171\u306b\u9069\u7528\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30bf\u30d6\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001[<strong>\u4f9d\u983c\u8005<\/strong>] \u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u30b9\u30ad\u30c3\u30d7\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670818\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u696d\u52d9\u30eb\u30fc\u30eb\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u3068\u7dca\u6025\u5ea6\u304c\u8a2d\u5b9a\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u512a\u5148\u5ea6\u30de\u30c8\u30ea\u30af\u30b9\u304c\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4e00\u89a7\u8868\u793a\u3057\u3066\u3044\u308b\u969b\u3001<strong>\u65b0\u898f\u30ea\u30af\u30a8\u30b9\u30c8<\/strong>\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304c\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u306e\u30b9\u30b3\u30fc\u30d7\u3092\u78ba\u8a8d\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u304c [<strong>\u554f\u984c\u3092\u5831\u544a<\/strong>] \u30dc\u30bf\u30f3\u3092\u4f7f\u7528\u3057\u3001\u4e14\u3064\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3055\u308c\u305f\u5834\u5408\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670817\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u7de8\u96c6\u6642\u3001\u30e1\u30fc\u30eb\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306bCC\u306b\u8ffd\u52a0\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u524a\u9664\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u4e8b\u8c61\u306f\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u300c<strong>\u901a\u77e5\u5148\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u306e\u307f\u767a\u751f\u3057\u3066\u304a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c1\u30b1\u30c3\u30c8\u5316\u3055\u308c\u3066\u3044\u308b\u30e1\u30fc\u30eb\u306b\u5bfe\u3057\u3066\u4f9d\u983c\u8005\u304c\u4ef6\u540d\u3092\u7de8\u96c6\u3057\u3066\u8fd4\u4fe1\u3059\u308b\u3068\u3001\u65b0\u898f\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u3057\u3066\u8ffd\u52a0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4f9d\u983c\u8005\u306b\u8868\u793a\u3057\u306a\u3044\u5834\u5408\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u8a2d\u5b9a\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e748\u670816\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n( 2020\u5e746\u670822\u65e5\u6642\u70b9\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a)<br \/>\n<\/span><\/h4>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<h5>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u95a2\u3059\u308b\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u3001\u4ee5\u524d\u306e\u4ed5\u69d8\u3068\u306f\u7570\u306a\u308a\u3001\u540c\u3058\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4efb\u610f\u3068\u3057\u3066\u3044\u308b\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3088\u308a\u3082\u512a\u5148\u3055\u308c\u307e\u3059\u3002\u672c\u4ed5\u69d8\u5909\u66f4\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u7279\u5b9a\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5fc5\u9808\u3068\u3057\u3066\u304a\u308a\u3001\u304b\u3064\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u8a72\u5f53\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u300c\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4efb\u610f\u5316\u300d\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5b9f\u884c\u3055\u308c\u308b\u74b0\u5883\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u3001\u4ed5\u69d8\u5909\u66f4\u304c\u6709\u52b9\u3068\u306a\u3063\u305f\u5f8c\u3082\u3001\u8d77\u7968\u3055\u308c\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30d5\u30a9\u30fc\u30e0\u306e\u8a2d\u5b9a\u306b\u306a\u3089\u3046\u3088\u3046\u3001\u79fb\u884c\u4e2d\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u5909\u66f4\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u73fe\u5728\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u5fc5\u9808\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u304b\u3064\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3067\u4efb\u610f\u3068\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u306f\u5fc5\u9808\u3068\u306a\u308a\u307e\u305b\u3093\u3002<\/li>\n<li>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u65b0\u898f\u4f5c\u6210\u3057\u305f\u5834\u5408\u3001\u73fe\u5728\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u5fc5\u9808\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u304b\u3064\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3067\u4efb\u610f\u3068\u3055\u308c\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u5fc5\u9808\u5316\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u30eb\u30fc\u30eb\u306f\u8d77\u7968\u3055\u308c\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u6700\u521d\u306b\u5b9f\u884c\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0<\/strong><\/p>\n<p>\u95a2\u9023\u3059\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u307e\u3068\u3081\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3084\u6280\u8853\u62c5\u5f53\u8005\u304c\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8aad\u307f\u3084\u3059\u304f\u306a\u308b\u3088\u3046\u6539\u826f\u3057\u307e\u3057\u305f\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u3067\u3001\u30b7\u30f3\u30d7\u30eb\u306a<strong>\u30c9\u30e9\u30c3\u30b0<\/strong>\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3057\u3066\u3001\u65b0\u898f\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u307e\u3068\u3081\u308b\u306e\u3068\u4f75\u305b\u3066\u3001\u5404\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u3001\u30ab\u30e9\u30e0\u6570\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u4f4d\u7f6e\u3001\u6298\u308a\u305f\u305f\u307f\u6a5f\u80fd\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/add-sections.png\" alt=\"\" width=\"2304\" height=\"644\" \/><\/p>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u30b3\u30b9\u30c8<\/strong><\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u306f\u3001\u627f\u8a8d\u8005\/\u6280\u8853\u62c5\u5f53\u8005\/\u4f9d\u983c\u8005\u304c\u95b2\u89a7\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u5168\u4f53\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3084\u5404\u30ea\u30bd\u30fc\u30b9\u306e\u30b3\u30b9\u30c8\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u30b3\u30b9\u30c8\u3092\u5165\u529b\u3059\u308b\u3053\u3068\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u660e\u77ad\u3068\u306a\u308a\u3001\u627f\u8a8d\u8005\u306f\u3088\u308a\u826f\u3044\u627f\u8a8d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/resource-cost.png\" alt=\"\" width=\"577\" height=\"342\" \/><\/p>\n<p><strong>\u30ea\u30bd\u30fc\u30b9\u753b\u50cf<\/strong><\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u304a\u3051\u308b\u30ea\u30bd\u30fc\u30b9\u306e\u9ad8\u5ea6\u306a\u30ec\u30a4\u30a2\u30a6\u30c8\u306e\u5c0e\u5165\u306b\u4f34\u3044\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u8cea\u554f\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3054\u3068\u306b\u6700\u59275\u3064\u306e\u753b\u50cf\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ea\u30bd\u30fc\u30b9\u753b\u50cf\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u5fc5\u8981\u306a\u6b63\u3057\u3044\u30ea\u30bd\u30fc\u30b9\u3092\u5bb9\u6613\u306b\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ea\u30bd\u30fc\u30b9\u306e\u8cea\u554f\u306e\u4e26\u3079\u66ff\u3048<\/strong><\/p>\n<p>\u30b7\u30f3\u30d7\u30eb\u306a\u30c9\u30e9\u30c3\u30b0\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u3068\u8cea\u554f\u3092\u4e26\u3079\u66ff\u3048\u3066\u3001\u5404\u30ea\u30bd\u30fc\u30b9\u5185\u3067\u30ea\u30bd\u30fc\u30b9\u3068\u8cea\u554f\u3092\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u5c65\u6b74<\/strong><\/p>\n<p><strong>\u6642\u9593<\/strong>\u3001<strong>\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\u30d5\u30a3\u30eb\u30bf\u30fc\u3067\u7279\u5b9a\u306e\u9805\u76ee\u3092\u6307\u5b9a\u3059\u308b\u3068\u3001\u5c65\u6b74\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5168\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u5bb9\u6613\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u306f\u3001\u30ea\u30bd\u30fc\u30b9\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u30b3\u30b9\u30c8\u306b\u57fa\u3065\u3044\u3066\u9805\u76ee\u3092\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/req-history.png\" alt=\"\" width=\"2352\" height=\"824\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/printer-problem.png\" alt=\"\" width=\"2356\" height=\"852\" \/><\/p>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30d7\u30ec\u30d3\u30e5\u30fc<\/strong><\/p>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30d7\u30ec\u30d3\u30e5\u30fc\u3057\u3066\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3084\u6280\u8853\u62c5\u5f53\u8005\u306b\u3069\u306e\u3088\u3046\u306b\u8868\u793a\u3055\u308c\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u306e\u7121\u52b9\u5316<\/strong><\/p>\n<p>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u3067\u5bfe\u5fdc\u3059\u308b\u8a2d\u5b9a\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u30b9\u30dd\u30c3\u30c8\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u7de8\u96c6\u3092\u884c\u3048\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1597637607219.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2825 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1597637607219-1024x564.png\" alt=\"\" width=\"1024\" height=\"564\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1597637607219-1024x564.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1597637607219-300x165.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<ul>\n<li>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306e<strong>\u4ef6\u540d<\/strong>\u3092\u6709\u52b9\u5316\u307e\u305f\u306f\u7121\u52b9\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001<strong>\u30b5\u30a4\u30c8<\/strong>\u306e\u6709\u52b9\u5316\u3001\u7121\u52b9\u5316\u3001\u8868\u793a\u3001\u975e\u8868\u793a\u3092\u884c\u3046\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5404\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u8fc5\u901f\u306b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u691c\u7d22\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u7de8\u96c6\u6a29\u9650\u304c\u306a\u3044\u5834\u5408\u3001\u8fd4\u4fe1\u3059\u308b\u969b\u3084\u8fd4\u4fe1\u306e\u4e0b\u66f8\u304d\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30bd\u30fc\u30b9\u306e\u8cea\u554f\u30bf\u30a4\u30d7\u306f\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u306f\u7de8\u96c6\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u8ffd\u52a0\u3067\u304d\u308b\u30ea\u30bd\u30fc\u30b9\u306f20\u500b\u307e\u3067\u3067\u3059\u3002\u307e\u305f\u3001\u5404\u30ea\u30bd\u30fc\u30b9\u306b\u8ffd\u52a0\u3067\u304d\u308b\u8cea\u554f\u6570\u306f\u6700\u592720\u500b\u3067\u3059\u3002<\/li>\n<li>\u30ea\u30bd\u30fc\u30b9\u306e\u8cea\u554f\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u624b\u52d5\u3067\u5165\u529b\u3057\u305f\u5834\u5408\u3001\u30a2\u30eb\u30d5\u30a1\u30d9\u30c3\u30c8\u9806\u3067\u4e26\u3079\u5909\u3048\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4e26\u3073\u5909\u3048\u308b\u5834\u5408\u306f\u5225\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u3092\u8ffd\u52a0\u3059\u308b\u6a29\u9650\u306e\u3042\u308b\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4f9d\u983c\u8005\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u306b\u306f\u300c\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057\u300d\u306b\u5272\u5f53\u3066\u3089\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5909\u66f4\u3059\u308b\u969b\u3001\u73fe\u5728\u306e\u8cc7\u7523\u3092\u7dad\u6301\u307e\u305f\u306f\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u8cc7\u7523\u30da\u30fc\u30b8\u5185\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u307e\u305f\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u8981\u6c42\u3092\u8a18\u9332\u3059\u308b\u5834\u5408\u3001\u9078\u629e\u3067\u304d\u308b\u306e\u306f<strong>\u8cc7\u7523<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u3042\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u307f\u3067\u3059\u3002<\/li>\n<li><strong>\u6280\u8853\u62c5\u5f53\u8005\u3092\u5272\u308a\u5f53\u3066\u308b<\/strong>\u6a29\u9650\u306e\u306a\u3044\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b5\u30a4\u30c8\u3092\u5909\u66f4\u3059\u308b\u5834\u5408\u3001\u305d\u306e\u30b5\u30a4\u30c8\u306f\u5909\u66f4\u3055\u308c\u307e\u3059\u3002\u3057\u304b\u3057\u3001<strong>\u30b0\u30eb\u30fc\u30d7<\/strong>\u3084<strong>\u6280\u8853\u62c5\u5f53\u8005<\/strong>\u304c\u65b0\u898f\u30b5\u30a4\u30c8\u306b\u5c5e\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30b0\u30eb\u30fc\u30d7\u3084\u6280\u8853\u62c5\u5f53\u8005\u306e\u5024\u306f\u524a\u9664\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u8cc7\u7523\u30da\u30fc\u30b8\u304b\u3089\u4f5c\u6210\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f9d\u983c\u8005\u3092\u66f4\u65b0\u3059\u308b\u5834\u5408\u3001\u305d\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u73fe\u5728\u306e\u8cc7\u7523\u306f\u7dad\u6301\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u304a\u3044\u3066\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u306f\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u53f3\u5074\u306b\u4f4d\u7f6e\u3057\u3066\u3044\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u4f4d\u7f6e\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u5de6\u5074\u3001\u53f3\u5074\u3001\u4e0a\u90e8\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30bd\u30fc\u30b9\u306e\u7de8\u96c6\u306f\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u7de8\u96c6\u306e\u4e00\u90e8\u3068\u307f\u306a\u3055\u308c\u308b\u305f\u3081\u3001\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u304c\u52d5\u4f5c\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\u4e00\u89a7\u30da\u30fc\u30b8\u304b\u3089\u7de8\u96c6\u3057\u305f\u672a\u8aad\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u592a\u5b57\u306b\u306a\u3089\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u5225\u306e\u30b5\u30a4\u30c8\u3068\u6280\u8853\u62c5\u5f53\u8005\u306b\u518d\u5272\u5f53\u3066\u3055\u308c\u305f\u969b\u3001\u518d\u5272\u5f53\u3055\u308c\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u305d\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7de8\u96c6\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u4eca\u5f8c\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b5\u30a4\u30c8\u304c\u4f9d\u983c\u8005\u306e\u30b5\u30a4\u30c8\u3088\u308a\u3082\u512a\u5148\u3055\u308c\u308b\u305f\u3081\u3001\u518d\u5272\u5f53\u3055\u308c\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u7de8\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4e26\u3079\u5909\u3048\u305f\u5834\u5408\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3067\u9806\u756a\u304c\u7dad\u6301\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u3068\u30b0\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u306a\u3044\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u5272\u308a\u5f53\u3066\u3082\u3057\u304f\u306f\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6700\u65b0\u60c5\u5831\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/whats-new\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089\u306e\u30da\u30fc\u30b8<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e747\u670824\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u696d\u52d9\u30eb\u30fc\u30eb\u306b\u3088\u3063\u3066\u30b0\u30eb\u30fc\u30d7\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u969b\u3001\u305d\u306e\u30b0\u30eb\u30fc\u30d7\u306e\u6280\u8853\u62c5\u5f53\u8005\u306b\u9001\u4fe1\u3059\u308b\u3088\u3046\u8a2d\u5b9a\u3057\u305f\u901a\u77e5\u304c\u52d5\u4f5c\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30c8\u30ea\u30ac\u30fc\u3067\u9001\u4fe1\u3057\u305f\u30ab\u30b9\u30bf\u30e0SMS\u901a\u77e5\u304c\u53d7\u4fe1\u8005\u306b\u914d\u4fe1\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e747\u670814\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u306e\u65b0\u6a5f\u80fd<\/h5>\n<p>PDF\u306b\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\uff1a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3054\u3068\u306b\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u306ePDF\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5404\u30c1\u30e3\u30fc\u30c8\u306b\u306f\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3068\u30bf\u30b9\u30af\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u6700\u59271000\u884c\u307e\u3067\u542b\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u672c\u6a5f\u80fd\u306f\u5404\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u306e\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u30bf\u30d6\u3088\u308a\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8<\/p>\n<ul>\n<li>\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u305f\u57fa\u6e96\/\u304a\u6c17\u306b\u5165\u308a\/\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30d3\u30e5\u30fc\u306e\u8a2d\u5b9a\u306b\u57fa\u3065\u3044\u305f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u6642\u9593\u8a2d\u5b9a\u306b\u57fa\u3065\u3044\u3066\u8a2d\u5b9a\u3057\u305f\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u306e\u8868\u793a\u304c\u4fdd\u6301\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6642\u9593\u8a2d\u5b9a\u3092\u5229\u7528\u3057\u3066\u7279\u5b9a\u306e\u65e5\u4ed8\u7bc4\u56f2\u5185\u306e\u30bf\u30b9\u30af\u3092\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f7f\u7528\u3057\u3066\u6700\u592720\u500b\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f7f\u7528\u3057\u3066\u6700\u5927100\u500b\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/project-gantt-chart.png\" \/><\/p>\n<p>\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\u306e\u30b0\u30e9\u30d5<\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\u306e\u30b0\u30e9\u30d5\u304b\u3089PDF\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001500\u500b\u306e\u30bf\u30b9\u30af\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u4e00\u89a7\u753b\u9762\u3067\u30bf\u30b9\u30af\u306b\u30de\u30a6\u30b9\u30aa\u30fc\u30d0\u30fc\u3059\u308b\u3068\u3001\u30c4\u30fc\u30eb\u30c1\u30c3\u30d7\u306b<strong>\u8aac\u660e<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u6700\u8fd1\u30a2\u30af\u30bb\u30b9\u3057\u305f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u6700\u8fd1\u306e\u30a2\u30a4\u30c6\u30e0\u306b\u3082\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\u3092\u91cd\u8907\u3055\u305b\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u306a\u304a\u3001\u65e2\u5b58\u306e\u91cd\u8907\u3059\u308b\u4f9d\u5b58\u95a2\u4fc2\u306f\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u5f8c\u3082\u4fdd\u6301\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u30ed\u30b0\u30a4\u30f3\u3092\u524a\u9664\u3059\u308b\u3068\u95a2\u9023\u3059\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u5f79\u5272\u304c\u30ea\u30bb\u30c3\u30c8\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u3054\u307f\u7bb1\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u5909\u66f4\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3084\u5909\u66f4\u306eImplementation\u30b9\u30c6\u30fc\u30b8\u306e\u7de8\u96c6\u6a29\u9650\u3092\u3082\u3064\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304b\u3089\u5909\u66f4\u306e\u95a2\u9023\u4ed8\u3051\u3084\u95a2\u9023\u4ed8\u3051\u306e\u89e3\u9664\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5909\u66f4\u304b\u3089\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u95a2\u9023\u4ed8\u3051\u3084\u95a2\u9023\u4ed8\u3051\u306e\u89e3\u9664\u3092\u884c\u3046\u5834\u5408\u3082\u540c\u3058\u6a29\u9650\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u8ffd\u52a0\u3055\u308c\u305f\u969b\u3001\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>API\u3067\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u65e5\u4ed8\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u7de8\u96c6\u3059\u308b\u5834\u5408\u3001\u8aa4\u3063\u305f\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8fd4\u3055\u308c\u308b\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc<\/strong>\u3067\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8ID\u306b16\u6587\u5b57\u4ee5\u4e0a\u5165\u529b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u691c\u7d22\u304b\u3089\u3054\u307f\u7bb1\u306b\u3042\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u691c\u7d22\u3057\u3088\u3046\u3068\u3059\u308b\u5834\u5408\u3001\u7121\u52b9\u306aID\u306e\u30da\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc\u3067\u3001101\u4ee5\u4e0a\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30aa\u30fc\u30ca\u30fc\u304c\u30b7\u30b9\u30c6\u30e0\u4e0a\u306b\u5b58\u5728\u3059\u308b\u5834\u5408\u3001<strong>\u30aa\u30fc\u30ca\u30fc<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u691c\u7d22\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b9\u30c6\u30fc\u30bf\u30b9\u304cInActive\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30e1\u30f3\u30d0\u30fc\u306b\u5bfe\u3057\u3066\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30bf\u30b9\u30af\u304c\u4f5c\u52d5\u3059\u308b\u3068\u3001\u7834\u640d\u3057\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\u306e\u30b0\u30e9\u30d5\u306b\u3066\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u30c4\u30fc\u30eb\u30c1\u30c3\u30d7\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u5834\u5408\u306b\u3088\u3063\u3066\u3001\u524a\u9664\u3057\u305f\u6280\u8853\u62c5\u5f53\u8005\u304c\u30bf\u30b9\u30af\u30d5\u30a9\u30fc\u30e0\u306e\u6280\u8853\u62c5\u5f53\u8005\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u8ffd\u52a0\u30b3\u30b9\u30c8<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5c0f\u6570\u5024\u3092\u542b\u3080\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u969b\u3001\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u65b0\u898f\u30bf\u30b9\u30af\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e747\u67087\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u306e<strong>\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb<\/strong>\u304c\u5909\u66f4\u8a73\u7d30\u30da\u30fc\u30b8\u306e\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u306b\u4e00\u89a7\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cfc\u8cb7<\/p>\n<ul>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5909\u6570\u306b\u3001\u65b0\u3057\u3044\u5909\u6570\u00a0<strong>$Remarks<\/strong>\uff08\u6ce8\u610f\u4e8b\u9805\uff09\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u65b0\u3057\u3044UI\uff08\u30d9\u30fc\u30bf\u7248\uff09<\/p>\n<ul>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u65b0\u3057\u3044UI\u306b\u5909\u66f4\u3057\u305f\u5f8c\u3001\u30a6\u30a7\u30eb\u30ab\u30e0\u30d0\u30ca\u30fc\u304c\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u305f\u307e\u307e\u306b\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\u306e\u30a2\u30c9\u30aa\u30f3\u3092\u8cfc\u5165\u3057\u306a\u3044\u3068\u3001Professional Edition\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u65b0\u3057\u3044UI\u3067\u8cc7\u7523\u306e\u95a2\u4fc2\u30de\u30c3\u30d7\u3092\u8868\u793a\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u300c\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u66f4\u65b0\u300d\u306b\u3088\u308a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b0\u30eb\u30fc\u30d7\u304c\u66f4\u65b0\u3055\u308c\u305f\u5834\u5408\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306eSLA\u306e\u30b0\u30eb\u30fc\u30d7\u30d9\u30fc\u30b9\u306e\u57fa\u6e96\u304c\u4e00\u81f4\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u672c\u4e8b\u8c61\u306f\u30c7\u30d5\u30a9\u30eb\u30c8\u30b5\u30a4\u30c8\u306e\u8a2d\u5b9a\u304b\u3089\u30b3\u30d4\u30fc\u3057\u305f\u696d\u52d9\u30eb\u30fc\u30eb\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30b5\u30a4\u30c8\u306e\u307f\u3067\u767a\u751f\u3057\u3066\u304a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001<strong>\u6280\u8853\u8005\u62c5\u5f53\u8005\u3092\u5272\u308a\u5f53\u3066\u308b<\/strong>\u6a29\u9650\u306e\u306a\u3044\u6280\u8853\u62c5\u5f53\u8005\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\uff3b<strong>\u8cc7\u7523<\/strong>\uff3d-&gt;\uff3b<strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/strong>\uff3d-&gt;\uff3b<strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9<\/strong>\uff3d\u306b\u3066\u3001\u30b7\u30fc\u30c8 - \u30e6\u30fc\u30b6\u30fc\u30bf\u30a4\u30d7\u3054\u3068\u306e<strong>Client Access Licence<\/strong>\u00a0(CAL)\u3092\u8ffd\u52a0\/\u66f4\u65b0\u3057\u305f\u5834\u5408\u3001CAL\u30e6\u30fc\u30b6\u30fc\u306e\u9078\u629e\u30dc\u30c3\u30af\u30b9\u306b\u5168\u30e6\u30fc\u30b6\u30fc\u3067\u306f\u306a\u304f\u3001100\u30e6\u30fc\u30b6\u30fc\u3057\u304b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ec\u30dd\u30fc\u30c8<\/p>\n<ul>\n<li>\u8cc7\u7523\u306e\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001\u62e1\u5f35\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3067\u90e8\u7f72\u3092\u9078\u629e\u3059\u308b\u3068\u9805\u76ee\u304c\u91cd\u8907\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e747\u67082\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<ul>\n<li>\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30a2\u30d7\u30ea\u3067\u306f\u3001\u30a2\u30d7\u30ea\u3068\u30c9\u30e1\u30a4\u30f3\u30b3\u30f3\u30c8\u30ed\u30fc\u30e9\u30fc\u9593\u306e\u901a\u4fe1\u306b\u304a\u3044\u3066\u3001TLS 1.2\u3092\u4f7f\u7528\u3057\u305fLDAPS\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b9\u30ad\u30e3\u30f3\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3001\u30d7\u30ed\u30fc\u30d6\u304b\u3089AD\u3078\u306e\u901a\u4fe1\uff08\u30c9\u30e1\u30a4\u30f3\u30b9\u30ad\u30e3\u30f3\uff09\u306b\u304a\u3044\u3066\u3001LDAPS\u30d7\u30ed\u30c8\u30b3\u30eb\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e746\u670826\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>Jira\u3068\u306e\u9023\u643a<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u3068Jira\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u30ea\u30f3\u30af\u3055\u308c\u305fJira\u306e\u554f\u984c\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30e1\u30e2\u3092\u81ea\u52d5\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u540c\u69d8\u306b\u3001Jira\u306e\u554f\u984c\u306b\u8ffd\u52a0\u3057\u305f\u30b3\u30e1\u30f3\u30c8\u306f\u30ea\u30f3\u30af\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u30e1\u30e2\u3067\u81ea\u52d5\u66f4\u65b0\u3055\u308c\u307e\u3059\u3002\u65e2\u306b\u672c\u9023\u643a\u3092\u884c\u3063\u3066\u3044\u308b\u5834\u5408\u3001ServiceDesk Plus\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3067\u65b0\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u518d\u8a2d\u5b9a\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h5 class=\"zw-paragraph heading5\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\u5909\u66f4\u306ePlanning\u30b9\u30c6\u30fc\u30b8\u3067\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u7de8\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e746\u670823\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<p><strong>\u30d5\u30a1\u30a4\u30eb\u4fdd\u8b77\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u8a2d\u5b9a<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u304b\u3089\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3057\u305f\u30c7\u30fc\u30bf\u3092\u30d1\u30b9\u30ef\u30fc\u30c9\u4fdd\u8b77\u3057\u305fZIP\u30d5\u30a1\u30a4\u30eb\u306b\u5185\u5305\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u30c7\u30fc\u30bf\u3078\u5b89\u5168\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30d1\u30b9\u30ef\u30fc\u30c9\u4fdd\u8b77\u306f\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u30c7\u30fc\u30bf\u306e\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3068\u3001\u30e1\u30fc\u30eb\u3067\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u307e\u305f\u306f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002SDAdmin\u306f<strong>\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u8a2d\u5b9a<\/strong>\u3088\u308a\u3001\u5168\u30e6\u30fc\u30b6\u30fc\u3068\u975e\u30e6\u30fc\u30b6\u30fc\u304c\u4f7f\u7528\u3059\u308b\u5171\u901a\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>\u30bf\u30d6\u3067\u56fa\u6709\u306e\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965617021.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2683\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965617021-1024x402.png\" alt=\"\" width=\"1024\" height=\"402\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965617021-1024x402.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965617021-300x118.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965647603.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2684\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965647603-1024x414.png\" alt=\"\" width=\"1024\" height=\"414\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965647603-1024x414.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965647603-300x121.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965697087.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2685\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965697087-914x1024.png\" alt=\"\" width=\"496\" height=\"556\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965697087-914x1024.png 914w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965697087-268x300.png 268w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592965697087.png 1085w\" sizes=\"auto, (max-width: 496px) 100vw, 496px\" \/><\/a><\/p>\n<p><strong>Zia\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30ec\u30dd\u30fc\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9<\/strong><\/p>\n<p>Zia\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001Zia\u30ec\u30dd\u30fc\u30c8\u3068\u547c\u3070\u308c\u308b\u8ffd\u52a0\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Zia\u30ec\u30dd\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001Zoho Analytics\u5185\u306eServiceDesk Plus Cloud\u306e\u30c7\u30fc\u30bf\u3078\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u304a\u3088\u3073\u5909\u66f4\u306e\u30bf\u30b9\u30af\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>] \u3088\u308a\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30bf\u30b9\u30af\u3084\u5909\u66f4\u306e\u30bf\u30b9\u30af\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u30bf\u30b9\u30af\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u5909\u66f4\u306b\u95a2\u9023\u4ed8\u3051\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4eca\u5f8c\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u305d\u308c\u3089\u306e\u30bf\u30b9\u30af\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592966872804.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2687\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592966872804-1024x821.png\" alt=\"\" width=\"478\" height=\"384\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592966872804-1024x821.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592966872804-300x241.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/05\/1592966872804.png 1353w\" sizes=\"auto, (max-width: 478px) 100vw, 478px\" \/><\/a><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e746\u670819\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5909\u6570\u300c<strong>Change Short URL<\/strong>\u300d\u304a\u3088\u3073\u300c<strong>Task Short URL<\/strong>\u300d\u3092\u305d\u308c\u305e\u308c\u5909\u66f4\u304a\u3088\u3073\u30bf\u30b9\u30af\u306e\u901a\u77e5\u306b\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<h5 class=\"zw-paragraph heading5\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p><strong>\u7d44\u7e54\u306e\u5f79\u5272<\/strong>\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3054\u3068\u306b500\u306e\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\uff08\u30b5\u30a4\u30c8\u3001\u90e8\u7f72\u3001\u5831\u544a\u5148\u4e0a\u53f8\u306a\u3069\uff09\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h5 class=\"zw-paragraph heading5\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>Decision Box\u4ee5\u5916\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u542b\u3080\u8cc7\u7523\u3092\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e746\u670811\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u5909\u66f4\u306b\u304a\u3051\u308b\u30b9\u30c6\u30fc\u30b8\u304a\u3088\u3073\u30b9\u30c6\u30fc\u30bf\u30b9\u8a2d\u5b9a\u3092\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u5b9f\u65bd<\/strong><\/p>\n<p><strong><span class=\"zw-portion\">\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/span><\/strong><span class=\"zw-portion\">\u3067\u306f\u3001\u5909\u66f4\u3092\u30af\u30ed\u30fc\u30ba\u3059\u308b\u307e\u3067\u306b\u7d4c\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30b9\u30c6\u30fc\u30b8\u3084\u30b9<\/span><span class=\"zw-portion\">\u30c6\u30fc\u30bf\u30b9\u3092\u69cb\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4ee5\u524d\u306f\u3001\u5909\u66f4\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306f\u3001<\/span><strong><span class=\"zw-portion\">\u8a73\u7d30<\/span><span class=\"zw-portion\">\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/span><\/strong><span class=\"zw-portion\">\u306e\u300c<\/span><strong><span class=\"zw-portion\">\u3053\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u3068\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u8ffd\u52a0\u3055\u308c\u305f\u30b9\u30c6\u30fc\u30bf<\/span><span class=\"zw-portion\">\u30b9\u306e\u307f\u304c\u95a2\u9023\u3059\u308b\u5909\u66f4\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/span><\/strong><span class=\"zw-portion\">\u300d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u305f\u5834\u5408\u306e\u307f\u3001\u5229\u7528\u53ef\u80fd\u3067<\/span><span class=\"zw-portion\">\u3057\u305f\u3002<\/span><\/p>\n<p><span class=\"zw-portion\">\u73fe\u5728\u306f\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b<\/span><span class=\"zw-portion\"><img class=\"spacer zw-range-start cmt-range-start\" \/><\/span><strong><span class=\"zw-portion\">Workflow Settings<\/span><span class=\"zw-portion\"><img class=\"spacer zw-range-end cmt-range-end noprint\" \/><\/span><\/strong><span class=\"zw-portion\">\u304b\u3089\u3001\u5909\u66f4<\/span><span class=\"zw-portion\">\u306e\u5168\u4f53\u7684\u306a\u30b9\u30c6\u30fc\u30b8\u304a\u3088\u3073<\/span><span class=\"zw-portion\"><img class=\"spacer zw-range-start cmt-range-start\" \/><\/span><span class=\"zw-portion\">\u30b9\u30c6\u30fc\u30bf\u30b9<\/span><span class=\"zw-portion\"><img class=\"spacer zw-range-end cmt-range-end noprint\" \/><\/span><span class=\"zw-portion\">\u3092\u69cb\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/workflow-settings.png\" \/><\/p>\n<p>\u307e\u305f\u3001\u5404\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e<strong>Manage Stage-Status<\/strong>\u3088\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u56fa\u6709\u306e\u8a2d\u5b9a\u3092\u69cb\u6210\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u7279\u5b9a\u306e\u30b9\u30c6\u30fc\u30b8\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u69cb\u6210\u3059\u308b\u5834\u5408\u3001\u4ee5\u4e0b\u306b\u793a\u3059\u3088\u3046\u306b\u8981\u4ef6\u3054\u3068\u306b\u30b9\u30c6\u30fc\u30b8\u3092\u4e26\u3079\u66ff\u3048\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/manage-stage-status.png\" \/><\/p>\n<p>\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u69cb\u6210\u3057\u305f\u30b9\u30c6\u30fc\u30b8\u304a\u3088\u3073\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307f\u304c\u3001\u95a2\u9023\u3059\u308b\u5909\u66f4\u306b\u7d44\u307f\u8fbc\u307e\u308c\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u3067\u306f\u3001\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30b9\u30c6\u30fc\u30b8\u304a\u3088\u3073\u30b9\u30c6\u30fc\u30bf\u30b9\u69cb\u6210\u304c\u3069\u306e\u3088\u3046\u306b\u95a2\u9023\u3059\u308b\u5909\u66f4\u306b\u53cd\u6620\u3055\u308c\u308b\u306e\u304b\u3092\u8aac\u660e\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/stage-status-configuration.png\" \/><\/p>\n<h5 class=\"zw-paragraph heading5\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\u5909\u66f4\u306e\u30b9\u30c6\u30fc\u30b8\u304a\u3088\u3073\u30b9\u30c6\u30fc\u30bf\u30b9\u79fb\u884c\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u5909\u66f4\u306e\u5f79\u5272\u306b\u3088\u308a\u5236\u9650\u3055\u308c\u307e\u3059\u3002\u4ee5\u964d\u3001\u5909\u66f4\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u306b\u79fb\u884c\u3059\u308b\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30b8\u306b\u5bfe\u3059\u308b<strong>\u627f\u8a8d<\/strong>\u6a29\u9650\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30b8\u306b\u5bfe\u3059\u308b<strong>\u627f\u8a8d<\/strong>\u6a29\u9650\u304c\u3042\u308b\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30b8\u306e\u307f\u3092\u627f\u8a8d\u3067\u304d\u3001<strong>\u627f\u8a8d<\/strong>\u6a29\u9650\u306e\u306a\u3044\u4ed6\u306e\u30b9\u30c6\u30fc\u30b8\u306f\u627f\u8a8d\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n<ul>\n<li><strong>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/strong>\u306e\u300c<strong>\u3053\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u3068\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u8ffd\u52a0\u3055\u308c\u305f\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307f\u304c\u95a2\u9023\u3059\u308b\u5909\u66f4\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/strong>\u300d\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u65e2\u306b\u6709\u52b9\u5316\u3057\u3066\u3044\u305f\u5834\u5408\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u5f8c\u3001\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u69cb\u6210\u3057\u305f\u30b9\u30c6\u30fc\u30bf\u30b9\u3084\u305d\u308c\u3089\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30b9\u30c6\u30fc\u30b8\u304c\u95a2\u9023\u3059\u308b\u5909\u66f4\u306b\u7d44\u307f\u8fbc\u307e\u308c\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a\u3092\u5909\u66f4\u3057\u3066\u3001\u5fc5\u8981\u306a\u30b9\u30c6\u30fc\u30b8\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u7d44\u307f\u8fbc\u307e\u306a\u3044\u9650\u308a\u3001\u4ed6\u306e\u30b9\u30c6\u30fc\u30b8\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u306f\u30c7\u30fc\u30bf\u3068\u3068\u3082\u306b\u975e\u8868\u793a\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<ul>\n<li>CAB Evaluation\u30b9\u30c6\u30fc\u30b8\u3067\u627f\u8a8d\u30d7\u30ed\u30bb\u30b9\u3092\u69cb\u6210\u3057\u3066\u3044\u306a\u3044\u5909\u66f4\u306b\u5bfe\u3057\u3066\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u305f\u5834\u5408\u3001\u540c\u69d8\u306e\u3053\u3068\u3092\u8aac\u660e\u3059\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<ul>\n<li>\u30c1\u30a7\u30b3\u8a9e\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/czech-language.png\" width=\"448\" height=\"357\" \/><\/p>\n<h5 class=\"zw-paragraph heading5\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\u9023\u643a\u304c\u6709\u52b9\u3068\u306a\u3063\u3066\u3044\u306a\u3044\u9650\u308a\u3001<strong>\u30ec\u30dd\u30fc\u30c8<\/strong>\u30da\u30fc\u30b8\u306b\u3066Zoho Analytics\u306e\u30d0\u30ca\u30fc\u306f\u8868\u793a\u3055\u308c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e746\u67083\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u901a\u77e5\u306b<strong>\u4f9d\u983c\u8005 \u5831\u544a\u5148\u4e0a\u53f8<\/strong>\u5909\u6570\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u306e\u6700\u65b0\u30b9\u30c6\u30fc\u30b8\u3068\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u5909\u66f4\u306e\u901a\u77e5\u306b\u3001\u4ee5\u4e0b\u306b\u8a18\u8f09\u3059\u308b\u4ef6\u540d\u306e\u5909\u6570\u304a\u3088\u3073\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5909\u6570\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<br \/>\n<strong>\u5909\u66f4\u4f9d\u983c\u8005 \u30e1\u30fc\u30eb<\/strong>\u3001<strong>\u5909\u66f4\u4f9d\u983c\u8005 \u96fb\u8a71<\/strong>\u3001<strong>\u5909\u66f4\u4f9d\u983c\u8005 \u643a\u5e2f<\/strong>\u3001<strong>\u5909\u66f4\u4f9d\u983c\u8005 \u5831\u544a\u5148\u4e0a\u53f8<\/strong><\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u5bfe\u5fdc\u3059\u308b\u5909\u6570\u3092\u5229\u7528\u3057\u3066\u3001\u8cc7\u7523\u901a\u77e5\u306b<strong>\u30b7\u30ea\u30a2\u30eb\u756a\u53f7\u3092\u691c\u51fa<\/strong>\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3067\u306f\u3001\u95a2\u9023\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u627f\u8a8d\u30d5\u30ed\u30fc\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u306b\u95a2\u308f\u3089\u305a\u3001<strong>CAB Evaluation<\/strong>\u30b9\u30c6\u30fc\u30b8\u306b\u306f<strong>\u627f\u8a8d<\/strong>\u30bf\u30d6\u304c\u5e38\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u7ba1\u7406<\/p>\n<ul>\n<li>[<strong>\u7ba1\u7406<\/strong>\uff3d-&gt;\uff3b<strong>\u30d7\u30ed\u30fc\u30d6\uff06\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea<\/strong>\uff3d-&gt;\uff3b<strong>\u8a2d\u5b9a<\/strong>\uff3d-&gt;\uff3b<strong>\u4e00\u822c<\/strong>] \u3067\u306f\u3001\u30b9\u30ad\u30e3\u30f3\u5b9f\u884c\u6642\u306eMAC\u30a2\u30c9\u30ec\u30b9\u306e\u8b58\u5225\u304c\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u7121\u52b9\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5 class=\"zw-paragraph heading5\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30db\u30fc\u30e0<\/p>\n<ul>\n<li>\u66f4\u65b0\u983b\u5ea6\u306e\u8a2d\u5b9a\u901a\u308a\u306b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304c\u81ea\u52d5\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5165\u529b\u3057\u306a\u3044\u3068\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30ad\u30e3\u30f3\u30bb\u30eb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u672c\u554f\u984c\u3092\u4fee\u6b63\u3057\u3001\u73fe\u5728\u306f\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u5165\u529b\u3055\u308c\u3066\u3044\u306a\u304f\u3066\u3082\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30ad\u30e3\u30f3\u30bb\u30eb\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u975e\u5e38\u306b\u53e4\u3044\u30af\u30ed\u30fc\u30ba\u6e08\u307f\u306e\u5909\u66f4\u304c\u627f\u8a8d\u5f85\u3061\u306b\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044UI\u3067\u306f\u3001\u5909\u66f4\u306e\u30bf\u30b9\u30af\u3092\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30b9\u30c6\u30fc\u30b8\u9593\u3067\u79fb\u52d5\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u65b0\u3057\u3044UI\u3067\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u307e\u305f\u306f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u9593\u3067\u30bf\u30b9\u30af\u3092\u79fb\u52d5\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u8cc7\u7523\u306e\u30ab\u30fc\u30c9\u30d3\u30e5\u30fc\u306b10\u4ee5\u4e0a\u306e\u88fd\u54c1\u30bf\u30a4\u30d7\u304c\u3042\u308b\u5834\u5408\u3001<strong>\u305d\u306e\u4ed6<\/strong>\u306b\u8aa4\u3063\u305f\u8cc7\u7523\u4ef6\u6570\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u306e\u5834\u5408\u3001\u8cc7\u7523\u306e<strong>\u6700\u7d42\u30b9\u30ad\u30e3\u30f3\u306e\u30b5\u30de\u30ea<\/strong>\u306b\u3066\u3001\u30b9\u30ad\u30e3\u30f3\u6210\u529f\u306e\u30a2\u30a4\u30b3\u30f3\u3084\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u6b63\u3057\u304f\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e746\u67081\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30b9\u30d1\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc<\/p>\n<ul>\n<li>[\u30b9\u30d1\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc]\u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u7a7a\u306e\u30da\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e745\u670826\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><br \/>\n<span style=\"color: #99cc00\">\uff082020\u5e745\u67085\u65e5\u306e\u4eca\u5f8c\u306e\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\u60c5\u5831\uff09<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>CMDB\u306e\u30d3\u30b8\u30cd\u30b9\u30d3\u30e5\u30fc<\/p>\n<p>CMDB\u95a2\u4fc2\u56f3\u306eUI\u306b\u65b0\u3057\u3044\u30a2\u30a4\u30b3\u30f3\u304c\u30bb\u30c3\u30c8\u3055\u308c\u3001\u5f37\u5316\u3055\u308c\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u95a2\u4fc2\u56f3\u3092\u4fdd\u5b58\u3057\u3066\u3001\u5f8c\u304b\u3089CMDB\u306e\u30d3\u30b8\u30cd\u30b9\u30d3\u30e5\u30fc\u3068\u3057\u3066\u8868\u793a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30d3\u30e5\u30fc\u306f\u69d8\u3005\u306aCI\u9593\u306e\u95a2\u4fc2\u306e\u6982\u8981\u3092\u3001\u8a73\u7d30\u3001\u5272\u308a\u5f53\u3066\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u5909\u66f4\u3001\u554f\u984c\u3001\u30ea\u30ea\u30fc\u30b9\u3001CI\u5206\u914d\u306a\u3069\u306e\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3068\u5171\u306b\u4e00\u76ee\u3067\u308f\u304b\u308b\u3088\u3046\u306b\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/cmdb-business-view.png\" width=\"669\" height=\"375\" \/><\/p>\n<p>\u8cc7\u7523\u30ed\u30fc\u30f3<\/p>\n<p>\u65b0\u6a5f\u80fd\u3084\u5b8c\u5168\u306a\u30a4\u30e1\u30fc\u30b8\u30c1\u30a7\u30f3\u30b8\u306b\u4f34\u3044\u3001\u8cc7\u7523\u30ea\u30fc\u30b9\u6a5f\u80fd\u306f\u8cc7\u7523\u30ed\u30fc\u30f3\u3068\u547c\u3070\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8cc7\u7523\u30ed\u30fc\u30f3\u6a5f\u80fd\u3092\u4f7f\u3044\u3001\u6307\u5b9a\u3057\u305f\u671f\u9593\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3084\u6280\u8853\u62c5\u5f53\u8005\u306b\u7d44\u7e54\u306e\u8cc7\u7523\u3092\u8cb8\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8907\u6570\u306e\u8cc7\u7523\u3092\u30b7\u30f3\u30b0\u30eb\u30ed\u30fc\u30f3\u306b\u8ffd\u52a0\u3059\u308b\u3001\u65b0\u3057\u3044\u8cc7\u7523\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u9032\u884c\u4e2d\u306e\u30ed\u30fc\u30f3\u3092\u8abf\u6574\u3059\u308b\u3001\u30ed\u30fc\u30f3\u3092\u62e1\u5f35\u307e\u305f\u306f\u30d7\u30ec\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u3059\u308b\u3001\u30ed\u30fc\u30f3\u306e\u7279\u5b9a\u306e\u8cc7\u7523\u306b\u8fd4\u5374\u3059\u308b\u3001\u306a\u3069\u304c\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u4e2d\u592e\u306e\u30d1\u30cd\u30eb\u304b\u3089\u5168\u3066\u306e\u8cc7\u7523\u30ed\u30fc\u30f3\u3092\u5bb9\u6613\u306b\u8ffd\u8de1\u3057\u3001\u69cb\u6210\u6e08\u307f\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u4ecb\u3057\u3066\u8cc7\u7523\u30ed\u30fc\u30f3\u7ba1\u7406\u306b\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3092\u30eb\u30fc\u30d7\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/asset-loan-screen.png\" width=\"671\" height=\"181\" \/><\/p>\n<p><strong>\u8a73\u7d30\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/strong><\/p>\n<p>\u79fb\u884c\u5f8c\u3001\u30ea\u30fc\u30b9\u3057\u305f\u8cc7\u7523\u306f\u8cb8\u51fa\u3057\u53ef\u80fd\u306a\u8cc7\u7523\u3068\u3057\u3066\u8868\u793a\u3055\u308c\u3001\u30ed\u30fc\u30f3\u304c\u4f5c\u6210\u3055\u308c\u307e\u3059\u3002\u8cc7\u7523\u30ea\u30fc\u30b9\u304c\u79fb\u884c\u5f8c\u306b\u3069\u306e\u3088\u3046\u306b\u898b\u3048\u308b\u306e\u304b\u3092\u4ee5\u4e0b\u306b\u8a18\u8f09\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u79fb\u884c\u524d\u306e\u8cc7\u7523\u30ea\u30fc\u30b9<\/strong><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/asset-lease-before-migration.png\" width=\"670\" height=\"289\" \/><br \/>\n<strong>\u79fb\u884c\u5f8c\u306b\u4f5c\u6210\u3057\u305f\u8cc7\u7523\u30ed\u30fc\u30f3<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/asset-loan-created-after-migration.png\" width=\"669\" height=\"143\" \/><\/p>\n<p>\u8cc7\u7523\u3092\u8cb8\u51fa\u3059\u305f\u3081\u306b\u306f\u3001\u4ee5\u4e0b\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u306e\u3088\u3046\u306b\u8cb8\u51fa\u3057\u53ef\u80fd\u3068\u8868\u793a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<strong>[\u8cc7\u7523\uff3d-&gt;\uff3b\u8cc7\u7523\u30ed\u30fc\u30f3\uff3d-&gt;\uff3b\u8cb8\u51fa\u3057\u53ef\u80fd\u306a\u8cc7\u7523\uff3d-&gt;\uff3b\u8cb8\u51fa\u3057\u53ef\u80fd\u306a\u8cc7\u7523\u3092\u8868\u793a\uff3d<\/strong>\u3088\u308a\u3001\u8cc7\u7523\u3092\u8cb8\u51fa\u3057\u53ef\u80fd\u3068\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/mark-loanabl-assets.png\" width=\"668\" height=\"129\" \/><\/p>\n<p>\u3042\u308b\u3044\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8cc7\u7523\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u304b\u3089\u8cc7\u7523\u3092\u8cb8\u51fa\u3059\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/asset-list-view.png\" width=\"668\" height=\"151\" \/><\/p>\n<p>\u8cb8\u51fa\u3057\u53ef\u80fd\u306a\u8cc7\u7523\u306e\u30ea\u30b9\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/loanable-assets.png\" width=\"668\" height=\"129\" \/><\/p>\n<p class=\"zw-paragraph heading0\">\u8cc7\u7523\u304c\u8cb8\u51fa\u3055\u308c\u3066\u3044\u308b\u969b\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u306f\u81ea\u52d5\u7684\u306b<strong>\u4f7f\u7528\u4e2d<\/strong>\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u8cb8\u51fa\u3057\u53ef\u80fd\u306a\u8cc7\u7523\u306b\u306f\u3001\u8a73\u7d30\u30da\u30fc\u30b8\u306b<strong>\u5272\u308a\u5f53\u3066<\/strong>\u30dc\u30bf\u30f3\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4ee3\u308f\u308a\u306b\u3001\u8cb8\u51fa\u3057\u307e\u305f\u306f\u8fd4\u5374\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/asset-lease-expiry-notification.png\" width=\"670\" height=\"320\" \/><\/p>\n<p><strong>\u8cc7\u7523\u30ea\u30fc\u30b9<\/strong>\u306e\u671f\u9650\u5207\u308c\u901a\u77e5\u306f\u3001\u901a\u77e5\u30eb\u30fc\u30eb\u306e<strong>\u8cc7\u7523\u30ed\u30fc\u30f3<\/strong>\u306e\u671f\u9650\u5207\u308c\u901a\u77e5\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e745\u67087\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><br \/>\n<span style=\"color: #99cc00\">\uff082020\u5e744\u670817\u65e5\u306e\u4eca\u5f8c\u306e\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\u60c5\u5831\uff09<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30ec\u30dd\u30fc\u30c8<\/p>\n<ul>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u901a\u77e5\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30e1\u30e2\u306e\u65b0\u3057\u3044\u30ec\u30dd\u30fc\u30c8\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u306e<strong>\u65e5\u4ed8\u30d5\u30a3\u30eb\u30bf\u30fc<\/strong>\u3067\u3001\u904e\u53bb6\u30ab\u6708\u3001\u6765\u9031\u3001\u6765\u671f\u3001\u6765\u5e74\u306a\u3069\u306e\u65b0\u3057\u3044\u6761\u4ef6\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u306e<strong>\u9ad8\u5ea6\u306a\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0<\/strong>\u306e<strong>\u65e5\u4ed8<\/strong>\u30d5\u30a3\u30eb\u30bf\u30fc\u3067\u306f\u3001\u904e\u53bb7\u65e5\u9593\u3001\u904e\u53bb15\u65e5\u9593\u3001\u904e\u53bb3\u9031\u9593\u3001\u904e\u53bb4\u9031\u9593\u306a\u3069\u3001\u52d5\u7684\u306b\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u306e<strong>\u9ad8\u5ea6\u306a\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0<\/strong>\u3067\u3001\u300c\u30e1\u30e2\u30ea\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306fMB\u306b\u4ee3\u308f\u308aGB\u3067\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>[\u30ec\u30dd\u30fc\u30c8\uff3d-&gt;\uff3b\u30ec\u30dd\u30fc\u30c8\u8a2d\u5b9a\uff3d\u3067\u306f\u3001\u30d5\u30a9\u30f3\u30c8\u30b5\u30a4\u30ba\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u30ec\u30dd\u30fc\u30c8\u96c6\u8a08\u4e2d\u306e\u30c7\u30fc\u30bf\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u306e\u8a2d\u5b9a\u3001\u30da\u30fc\u30b8\u6bce\u306e\u30ec\u30dd\u30fc\u30c8\u4ef6\u540d\u306e\u8868\u793a\u53ef\u5426\u306e\u8a2d\u5b9a\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8<\/strong>\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u300c\u30c7\u30fc\u30bf\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3066\u30e6\u30fc\u30b6\u30fc\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u3092\u5229\u7528\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u65e5\u4ed8\u306e\u6607\u9806\u3067\u3001\u68d2\u30b0\u30e9\u30d5\u3092\u4e26\u3079\u66ff\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u5186\u30b0\u30e9\u30d5\u306e\u51e1\u4f8b\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30bf\u30b9\u30af\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30e1\u30c8\u30ea\u30af\u30b9\u3067\u3001\u30de\u30c8\u30ea\u30af\u30b9\u30ec\u30dd\u30fc\u30c8\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b0\u30e9\u30d5\u8868\u793a\u304c\u30ec\u30dd\u30fc\u30c8\u30da\u30fc\u30b8\u6bce\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044\u30ab\u30e9\u30e0\u3092\u8ffd\u52a0\u3057\u3001\u3044\u304f\u3064\u304b\u306e\u7279\u5b9a\u306e\u30ec\u30dd\u30fc\u30c8\u306e\u540d\u524d\u3092\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/help.sdpondemand.com\/latest-reports-enhancements\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ec\u30dd\u30fc\u30c8\u306e\u6a5f\u80fd\u5f37\u5316\u306e\u8a73\u7d30\u60c5\u5831\u306f\u3053\u3061\u3089<\/a><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e744\u670830\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\u3082\u3057\u304f\u306f\u627f\u8a8d\u30ea\u30f3\u30af\u304b\u3089\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u627f\u8a8d\u3092\u884c\u3046\u969b\u3001\u5909\u66f4\u30bf\u30b9\u30af\u3092\u95b2\u89a7\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30e1\u30fc\u30eb\u3067\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30af\u30ed\u30fc\u30ba\u3055\u308c\u305f\u969b\u3001\u300c\u7121\u52b9\u306aURL\u300d\u30a8\u30e9\u30fc\u3068\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u9077\u79fb\u4e2d\u3001\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u6700\u5927100\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u307f\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u6761\u4ef6\u3067\u3001\u5404\u30b7\u30b9\u30c6\u30e0\u6bce\u306b101\u500b\u4ee5\u4e0a\u306e\u30a2\u30a4\u30c6\u30e0\u3068\u30ab\u30c6\u30b4\u30ea\u30fc\u304c\u3042\u308b\u5834\u5408\u3001\u30ab\u30c6\u30b4\u30ea\u30fc\u304c\u95a2\u9023\u4ed8\u3051\u3055\u308c\u3066\u3044\u306a\u3044\u72b6\u614b\u3067\u30a2\u30a4\u30c6\u30e0\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u624b\u52d5\u3067\u4f5c\u6210\u3057\u305f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30b3\u30e1\u30f3\u30c8\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u5951\u7d04<\/p>\n<ul>\n<li>\u53e4\u3044\u901a\u77e5\u65e5\uff08\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306e\u524d\u306b\u8a2d\u5b9a\u3057\u305f\u3082\u306e\uff09\u304c\u65b0\u3057\u3044\u901a\u77e5\u65e5\u306b\u5408\u81f4\u3059\u308b\u5834\u5408\u30011\u65e5\u306b2\u56de\u3001\u5951\u7d04\u7d42\u4e86\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>\u30d5\u30a3\u30fc\u30eb\u30c9\u300c\u30ec\u30dd\u30fc\u30bf\u30fc\u300d\u304c\u5fc5\u9808\u306eJira\u306e\u554f\u984c\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u3053\u306e\u554f\u984c\u3092\u4fee\u6b63\u3057\u3001\u73fe\u5728\u306f\u30ec\u30dd\u30fc\u30bf\u30fc\u3001\u62c5\u5f53\u8005\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u5185\u304b\u3089\u306e\u627f\u8a8d\u8005\u306a\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3078\u5165\u529b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306fJira\u306e\u554f\u984c\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>ServiceDesk Plus Cloud\u3067\u30ea\u30f3\u30af\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30e1\u30e2\u306b\u304a\u3044\u3066\u3001\u4e00\u90e8\u306eJira\u306e\u554f\u984c\u306e\u66f4\u65b0\u304c\u8ffd\u8de1\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7<\/p>\n<ul>\n<li>[\u7ba1\u7406\uff3d-&gt;\uff3b\u30c7\u30fc\u30bf\u7ba1\u7406\uff3d-&gt;\uff3b\u30a4\u30f3\u30dd\u30fc\u30c8\u30a6\u30a3\u30b6\u30fc\u30c9\uff3d\u3067\u3001\u65e5\u672c\u8a9e\u30676\u6587\u5b57\u3092\u8d85\u3048\u308b\u540d\u524d\u306e\u30d5\u30a1\u30a4\u30eb\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>Azure\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u969b\u3001\u82f1\u8a9e\u4ee5\u5916\u306e\u6587\u5b57\u304c\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30de\u30fc\u30af\u306b\u7f6e\u63db\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3067\u30aa\u30e9\u30f3\u30c0\u8a9e\u306e\u7ffb\u8a33\u3092\u6539\u5584<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306e<strong>\u3082\u3063\u3068\u3082\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u304b\u3089\u4e0d\u8981\u306a\u30c6\u30ad\u30b9\u30c8\u3092\u524a\u9664<\/li>\n<li><strong>AssociatedId<\/strong>\u5909\u6570\u3067\u69cb\u6210\u3057\u305f\u30bf\u30b9\u30af\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u901a\u77e5\u3067\u3001\u30e1\u30fc\u30eb\u306b\u30e2\u30b8\u30e5\u30fc\u30ebID\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u304c2\u56de\u5b9f\u884c\u3055\u308c\u3001\u30c1\u30e3\u30c3\u30c8\u30a6\u30a3\u30f3\u30c9\u30a6\u304c\u5373\u5ea7\u306b\u958b\u3044\u305f\u308a\u9589\u3058\u305f\u308a\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e744\u670825\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading5\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p class=\"zw-paragraph heading0\"><strong>\u5168\u304f\u65b0\u3057\u3044ServiceDesk Plus Cloud\uff08\u30d9\u30fc\u30bf\u7248\uff09<\/strong><\/p>\n<p class=\"zw-paragraph heading0\">ServiceDesk Plus Cloud\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u3067100\u4ee5\u4e0a\u306e\u5c0f\u3055\u306a\u6a5f\u80fd\u5f37\u5316\u3001\u8996\u899a\u7684\u306b\u6e80\u8db3\u306e\u3044\u304f\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3001\u7279\u5225\u306a\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\">\u4e3b\u8981\u306a\u70b9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u5f37\u529b\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\">Zoho Charts\u304c\u63d0\u4f9b\u3059\u308b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u3088\u308a\u3001\u540c\u4e00\u30da\u30fc\u30b8\u5185\u3067\u5168\u3066\u306e\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u53ef\u80fd\u3067\u3059\u3002\u540c\u3058\u30c7\u30fc\u30bf\u3092\u7570\u306a\u308b\u30bf\u30a4\u30d7\u306e\u30b0\u30e9\u30d5\u3067\u8868\u793a\u3067\u304d\u3001\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u8868\u793a\u3059\u308b\u305f\u3081\u306b\u8907\u6570\u306e\u30da\u30fc\u30b8\u3078\u79fb\u52d5\u3059\u308b\u5fc5\u8981\u3082\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u304b\u3093\u3070\u3093\u8868\u793a\u3067\u751f\u7523\u6027\u3092\u5411\u4e0a<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\">\u304b\u3093\u3070\u3093\u8868\u793a\u306b\u3088\u308a\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u5bb9\u6613\u306b\u6574\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3057\u3001\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5168\u3066\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u5358\u7d14\u306a\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3067\u5bb9\u6613\u306b\u52d5\u304b\u3059\u3053\u3068\u306e\u3067\u304d\u308b\u30ab\u30fc\u30c9\u306e\u3088\u3046\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u6280\u8853\u62c5\u5f53\u8005\u3001\u512a\u5148\u5ea6\u306b\u57fa\u3065\u3044\u305f\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u5229\u7528\u3057\u3066\u304b\u3093\u3070\u3093\u8868\u793a\u3092\u7de8\u96c6\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u6642\u9593\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3059\u308b\u3068\u3001\u6700\u8fd1\u66f4\u65b0\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u62bd\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u30a2\u30d7\u30ea\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/li>\n<\/ul>\n<p class=\"zw-paragraph\" style=\"padding-left: 30px\">\u30e6\u30fc\u30b6\u30fc\u30da\u30a4\u30f3\u3067\u30ec\u30a4\u30a2\u30a6\u30c8\u3001\u30d5\u30a9\u30f3\u30c8\u3001\u8272\u3092\u9078\u629e\u3057\u3066\u3001\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002\u8a73\u7d30\u306e\u66f4\u65b0\u3084\u3001\u30e6\u30fc\u30b6\u30fc\u30da\u30a4\u30f3\u3067\u5168\u3066\u306e\u30d7\u30e9\u30f3\u95a2\u9023\u60c5\u5831\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u512a\u308c\u305f\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\">\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306f\u6b6f\u8eca\u30a2\u30a4\u30b3\u30f3\u3067\u8b58\u5225\u3055\u308c\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u53f3\u4e0a\u9685\u306b\u76ee\u7acb\u3064\u3088\u3046\u306b\u914d\u7f6e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5168\u4f53\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5168\u30da\u30fc\u30b8\u306e\u5de6\u5074\u306e\u30d1\u30cd\u30eb\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u30bb\u30ab\u30f3\u30c0\u30ea\u30bf\u30d6\u3067\u8ad6\u7406\u7684\u306b\u6574\u7406\u3055\u308c\u3001\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u5f37\u5316\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13<\/li>\n<\/ul>\n<p style=\"padding-left: 30px\">\u30e2\u30b8\u30e5\u30fc\u30eb\u5168\u4f53\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3067\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u69d8\u3005\u306a\u6a5f\u80fd\u306e\u8868\u793a\u3068\u914d\u7f6e\u3092\u5927\u5e45\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002\u5de6\u5074\u306e\u30da\u30a4\u30f3\u306f\u30da\u30fc\u30b8\u4e2d\u592e\u306b\u79fb\u52d5\u3057\u3001\u6a5f\u80fd\u6027\u3068\u5bb9\u6613\u306a\u30e6\u30fc\u30b6\u30fc\u30a2\u30af\u30bb\u30b9\u306b\u3088\u308a\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<br \/>\n\u30ea\u30b9\u30c8\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u5168\u4f53\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084\u305d\u306e\u4ed6\u306e\u8868\u793a\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u30c6\u30fc\u30d6\u30eb\u8a2d\u5b9a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u6700\u65b0\u30a2\u30a4\u30c6\u30e0\u3001\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\u3001\u30a2\u30ca\u30a6\u30f3\u30b9\u3067\u8aad\u307f\u3084\u3059\u3055\u3068\u4f7f\u3044\u3084\u3059\u3055\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<br \/>\n\u30e2\u30b8\u30e5\u30fc\u30eb\u5168\u4f53\u306e\u65b0\u6a5f\u80fd\u3068\u8272\u5206\u3051\u3001\u30a2\u30a4\u30b3\u30f3\u3001\u6642\u9593\u30d5\u30a3\u30eb\u30bf\u30fc\u3001\u500b\u3005\u306e\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u3001\u6539\u5584\u3055\u308c\u305f\u691c\u7d22\u306a\u3069\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<br \/>\n\u5de6\u5074\u306e\u30d1\u30cd\u30eb\u3078\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u3067\u3001\u3059\u3050\u306b\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3092\u5207\u308a\u66ff\u3048\u307e\u3059\u3002\u307e\u305f\u3001ESM\u30dd\u30fc\u30bf\u30eb\u3084ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u3078\u306e\u30ea\u30f3\u30af\u3082\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u6574\u7406\u3055\u308c\u305f\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\">\u4fdd\u7559\u4e2d\u306e\u627f\u8a8d\u306f\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3088\u308a\u5206\u5272\u3055\u308c\u3066\u304a\u308a\u3001\u4ef6\u6570\u3068\u3068\u3082\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u627f\u8a8d\u3092\u691c\u7d22\u3057\u3001\u5bb9\u6613\u306b\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u4e00\u5143\u5316\u3055\u308c\u305f\u691c\u7d22\u4f53\u9a13<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\">\u3088\u308a\u5927\u304d\u306a\u691c\u7d22\u30dc\u30c3\u30af\u30b9\u306b\u3088\u308a\u3001\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u5165\u529b\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u691c\u7d22\u7d50\u679c\u306f\u30e2\u30b8\u30e5\u30fc\u30eb\u3001\u30bf\u30b9\u30af\u30b0\u30e9\u30d5\u3001\u6642\u9593\u671f\u9650\u306b\u3088\u308a\u7d5e\u308a\u8fbc\u3081\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\">\u5168\u304f\u65b0\u3057\u3044ServiceDesk Plus Cloud\u306b\u3064\u3044\u3066\u306e\u8a73\u7d30\u3092\u5b66\u3076\u305f\u3081\u306b\u306f\u3001<a href=\"https:\/\/download.manageengine.com\/products\/service-desk\/ServiceDeskPlus-NewUI-2020.pdf\">\u3053\u3061\u3089\u306e\u30da\u30fc\u30b8<\/a>\u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"zw-paragraph heading0\"><strong>Zoho Analytics\u9023\u643a\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">Zoho Analytics\u3067\u306f\u3001\u5909\u66f4\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u66f4\u306b\u3001\u65b0\u3057\u3044\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30bf\u30b9\u30af\u3001\u4f5c\u696d\u30ed\u30b0\u306b\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\"><strong>\u30ec\u30dd\u30fc\u30c8\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e\u4ee5\u4e0b\u306e\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u3078\u30ea\u30af\u30a8\u30b9\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\u3068\u547c\u3070\u308c\u308b\u65b0\u3057\u3044\u30ab\u30e9\u30e0\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u3000\u3000\u3000\u3000\u30fb\u5408\u8a08\u30a2\u30a4\u30c9\u30eb\u6642\u9593<\/p>\n<p class=\"zw-paragraph heading0\">\u3000\u3000\u3000\u3000\u30fb\u5408\u8a08OnHold\u6642\u9593<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e\u300c\u5408\u8a08\u5bfe\u5fdc\u6642\u9593\u300d\u3078Life Span\u3068Past Due by Time\u3068\u3044\u3046\u65b0\u3057\u3044\u30ab\u30e9\u30e0\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u53cc\u65b9\u306e\u30ab\u30e9\u30e0\u306f\u7a3c\u50cd\u6642\u9593\u3092\u542b\u3081\u305a\u306b\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002Past Due By Time\u306f\u6642\u9593\u671f\u9650\u5f8c\u306b\u7d4c\u904e\u3057\u305f\u6642\u9593\u3092\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u300c\u3059\u3079\u3066\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\uff08\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d0\uff09\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u3067\u306f\u30012\u3064\u306e\u30ec\u30dd\u30fc\u30c8\u3001\u3059\u306a\u308f\u3061\u300cComputers with less than 256 MB\u300d\u3068\u300cComputers with more than 256 MB\u300d\u3092\u300cComputers with less than 1 GB RAM\u300d\u3068\u300cComputers with more than 1 GB RAM\u300d\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e\u300c\u30b0\u30eb\u30fc\u30d7\u5272\u308a\u5f53\u3066\u3001\u672a\u5272\u308a\u5f53\u3066\u6642\u306e\u7d4c\u904e\u6642\u9593\u300d\u3067\u306f\u3001Un-Assigned Time\u3068Assigned Time\u30ab\u30e9\u30e0\u3092\u5404\u3005Not In Group\u3068InGroup\u306b\u540d\u524d\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e\u300c\u6280\u8853\u62c5\u5f53\u8005\u5272\u308a\u5f53\u3066\u3001\u672a\u5272\u308a\u5f53\u3066\u6642\u306e\u7d4c\u904e\u6642\u9593\u300d\u3067\u306f\u3001Un-Assigned Time\u3068Assigned Time\u30ab\u30e9\u30e0\u3092\u5404\u3005Technician UnAssigned\u3068Technician Assigned\u306b\u540d\u524d\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u300d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306e\u3044\u304f\u3064\u304b\u306e\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001From\u30ab\u30e9\u30e0\u304b\u3089\u4ee5\u4e0b\u306e\u540d\u524d\u3078\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u3000\u3000\u3000\u3000\u30fb\u300c\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u5909\u66f4\/\u7d4c\u904e\u6642\u9593\u300d\u3068\u300cOn-Hold\u30b9\u30c6\u30fc\u30bf\u30b9\/\u7d4c\u904e\u6642\u9593\u300d\u306eStatus<\/p>\n<p class=\"zw-paragraph heading0\">\u3000\u3000\u3000\u3000\u30fb\u300c\u30b0\u30eb\u30fc\u30d7\u306e\u5909\u66f4\/\u7d4c\u904e\u6642\u9593\u300d\u3068\u300cOn-Hold\u30b9\u30c6\u30fc\u30bf\u30b9\/\u30b0\u30eb\u30fc\u30d7\u300d\u306eGroup<\/p>\n<p class=\"zw-paragraph heading0\">\u3000\u3000\u3000\u3000\u30fb\u300c\u6280\u8853\u62c5\u5f53\u8005\u306e\u5909\u66f4\/\u7d4c\u904e\u6642\u9593\u300d\u3068\u300cOn-Hold\u30b9\u30c6\u30fc\u30bf\u30b9\/\u6280\u8853\u62c5\u5f53\u8005\u300d\u306eTechnician<\/p>\n<p class=\"zw-paragraph\" style=\"padding-left: 60px\">\u52a0\u3048\u3066\u3001\u4e0a\u8ff0\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001Executed By\u3068\u3044\u3046\u65b0\u3057\u3044\u30ab\u30e9\u30e0\u3092\u8ffd\u52a0\u3057\u3001To\u30ab\u30e9\u30e0\u3092\u524a\u9664\u3057\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e744\u67086\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u53ca\u3073\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5411\u3051\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u691c\u7d22<br \/>\n\u30b0\u30ed\u30fc\u30d0\u30eb\u691c\u7d22\u306b\u304a\u3044\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u53ca\u3073\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5411\u3051\u306e\u8a73\u7d30\u691c\u7d22\u6a5f\u80fd\u3092\u8ffd\u52a0<br \/>\n-\u8a2d\u5b9a\u30da\u30fc\u30b8\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u691c\u7d22\u3067\u306f\u3001\u540d\u524d\u3001\u30b5\u30a4\u30c8\u3001\u90e8\u9580\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3001\u305d\u306e\u4ed6\u30c7\u30d5\u30a9\u30eb\u30c8\u3084\u30e6\u30fc\u30b6\u30fc\u5b9a\u7fa9\u306b\u3088\u308b\u30e6\u30fc\u30b6\u30fc\u691c\u7d22\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n-\uff3b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff3d-&gt;\uff3b\u30b0\u30ed\u30fc\u30d0\u30eb\u691c\u7d22\uff3d\u3067\u306f\u3001\u5fc5\u8981\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30c8\u30d4\u30c3\u30af\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u30bf\u30a4\u30c8\u30eb\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u3001\u6700\u7d42\u66f4\u65b0\u6642\u9593\u306a\u3069\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/global-search.png\" \/><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/global-search-solutions.png\" \/><\/li>\n<li>CAB\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u3066\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u4f7f\u7528\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u3092\u5bb9\u6613\u306b\u8b58\u5225\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\u5909\u66f4\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u3066\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u914d\u4e0b\u306bCAB\u627f\u8a8d\u30dc\u30bf\u30f3\u3092\u8ffd\u52a0\u3002\u5909\u66f4\u304cCAB\u30b9\u30c6\u30fc\u30b8\u306b\u3042\u308b\u9593\u3001CAB\u30b9\u30c6\u30fc\u30b8\u627f\u8a8d\u6a29\u9650\u3092\u3082\u3064\u30e6\u30fc\u30b6\u30fc\u306b\u30dc\u30bf\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306e\u540d\u524d\u306b\u30b3\u30f3\u30de\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eSLA\u9055\u53cd\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u4e00\u89a7\u753b\u9762\u3078\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3057\u3066\u3044\u308b\u30c7\u30fc\u30bf\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u672a\u5272\u5f53\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6570\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u7a7a\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u4e00\u89a7\u753b\u9762\u304c\u958b\u304b\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u672a\u5272\u5f53\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6570\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u5272\u5f53\u3066\u6e08\u307f\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u4e00\u89a7\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u672a\u5272\u5f53\u3066\/\u30aa\u30fc\u30d7\u30f3\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30ab\u30a6\u30f3\u30c8\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u4e00\u89a7\u753b\u9762\u3078\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3059\u308b\u969b\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u304c\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u304b\u3089\u627f\u8a8d\u5f85\u3061\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8868\u793a\u3057\u3088\u3046\u3068\u3059\u308b\u969b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8868\u793a\u3059\u308b\u6a29\u9650\u304c\u306a\u3044\u5834\u5408\u306b\u30a8\u30e9\u30fc\u304c\u8fd4\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u65b0\u3057\u3044\u4f5c\u696d\u30ed\u30b0\u3092\u8ffd\u52a0\u3057\u305f\u5f8c\u3001\u4f5c\u696d\u30ed\u30b0\u4e00\u89a7\u753b\u9762\u306b\u3066\u8aac\u660e\u306e\u6539\u884c\u304c\u4fdd\u6301\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u3068\u3057\u3066\u30ed\u30b0\u30a4\u30f3\u3057\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3067\u8a2d\u5b9a\u3055\u308c\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7528\u3044\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u696d\u52d9\u30eb\u30fc\u30eb\u3092\u7de8\u96c6\u3059\u308b\u969b\u3001\u90e8\u9580\u304c\u4fdd\u6301\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>SDAdmin\u3068HelpdeskConfig\u306e\u5f79\u5272\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u30b0\u30eb\u30fc\u30d7\u6a29\u9650\u306b\u95a2\u308f\u3089\u305a\u3001\u30bf\u30b9\u30af\u306e\u4f9d\u5b58\u95a2\u4fc2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30de\u30a6\u30b9\u30aa\u30fc\u30d0\u30fc\u3057\u3066\u3044\u308b\u9593\u3001\u30d7\u30ec\u30d3\u30e5\u30fc\u306b\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8aac\u660e\u5185\u3067HTML\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u901a\u77e5\u30eb\u30fc\u30eb\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ad\u30e3\u30f3\u30bb\u30eb\u30d5\u30e9\u30b0\u304c\u7acb\u3066\u3089\u308c\u305f\u6642\u3001\u6b21\u306e\u6280\u8853\u62c5\u5f53\u8005\u306b\u901a\u77e5\u300d\u306b\u3066\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u901a\u77e5\u304c\u30c1\u30b1\u30c3\u30c8\u30aa\u30fc\u30ca\u30fc\u3067\u306f\u306a\u304f\u5272\u5f53\u3066\u6e08\u307f\u30b0\u30eb\u30fc\u30d7\u306e\u5168\u6280\u8853\u62c5\u5f53\u8005\u306b\u9001\u3089\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u627f\u8a8d\u306e\u540c\u610f\u901a\u77e5\u3092\u6539\u5584<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3078\u30e1\u30f3\u30d0\u30fc\u3092\u8ffd\u52a0\u3059\u308b\u969b\u3001\u30b5\u30a4\u30c8\u306b\u95a2\u9023\u3065\u3051\u3089\u308c\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u304c\u5168\u30e6\u30fc\u30b6\u30fc\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/p>\n<ul>\n<li>\u56de\u7b54\u5185\u306b\u3042\u308b\u753b\u50cf\u304c\u524a\u9664\u3055\u308c\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u56de\u7b54\u304b\u3089\u8ffd\u52a0\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5185\u306e\u30a4\u30f3\u30e9\u30a4\u30f3\u753b\u50cf\u304c\u3001\u524a\u9664\u3055\u308c\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u30d0\u30fc\u30b3\u30fc\u30c9\u3092\u64ae\u5f71\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u8cc7\u7523\u3092\u8ffd\u52a0\u3059\u308b\u969b\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u4f7f\u3063\u3066\u5165\u529b\u3055\u308c\u305f\u30b3\u30e1\u30f3\u30c8\u304c\u8cc7\u7523\u72b6\u6cc1\u306e\u5c65\u6b74\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u8cfc\u8cb7<\/p>\n<ul>\n<li>\u5168\u3066\u306e\u30a2\u30a4\u30c6\u30e0\u3092\u53d7\u3051\u53d6\u3063\u305f\u5f8c\u306b\u30e6\u30fc\u30b6\u30fc\u304c\u8cfc\u8cb7\u6ce8\u6587\u66f8\u3092\u7de8\u96c6\u3059\u308b\u5834\u5408\u3001\u8cfc\u8cb7\u6ce8\u6587\u66f8\u304c\u30d5\u30ea\u30fc\u30ba\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u8abf\u67fb\u306e\u8cea\u554f\u3092\u524a\u9664\u3059\u308b\u969b\u306e\u554f\u984c\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e744\u67081\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5 class=\"zw-paragraph heading0\">\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p class=\"zw-paragraph heading0\">\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u8cc7\u7523\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3001CMDB\u306b\u3066\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u3001\u30e9\u30b8\u30aa\u30dc\u30bf\u30f3\u3001\u5c0f\u6570\u70b9\u3001\u901a\u8ca8\u3001\uff05\u3001\u9078\u629e\u30dc\u30c3\u30af\u30b9\u3001\u81ea\u52d5\u63a1\u756a\u306a\u3069\u306e\u65b0\u3057\u3044\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u3092\u8ffd\u52a0<br class=\"zw-br\" \/><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/addi-res.png\" \/><\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\"><span class=\"EOP\">\u00a0<\/span><\/p>\n<p class=\"zw-paragraph heading0\"><span class=\"EOP\">\u00a0<\/span><\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u65b0\u3057\u3044\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u4f7f\u7528\u4f8b<br class=\"zw-br\" \/><br class=\"zw-br\" \/><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/req-tem.png\" \/><\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\"><span class=\"EOP\">\u00a0<\/span><\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u3068CMDB\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6700\u5927\u6570\u3092\u305d\u308c\u305e\u308c250\u30011500\u307e\u3067\u62e1\u5927<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u30d5\u30a9\u30fc\u30e0<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u8cc7\u7523\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073CMDB\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u3092\u7c21\u5358\u306b\u8b58\u5225\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u5c0f\u6570\u70b9\u3001\u901a\u8ca8\u3001\uff05\u3001URL\u3001\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5165\u529b\u4f8b\u3092\u8868\u793a<br class=\"zw-br\" \/><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/form-enhance.png\" \/><\/li>\n<li class=\"zw-paragraph heading0\">\u300c\u8907\u6570\u9078\u629e\u300d\u304a\u3088\u3073\u300c\u30d4\u30c3\u30af\u30ea\u30b9\u30c8\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3066\u3001\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u3057\u3066\u4e00\u62ec\u8ffd\u52a0\u3001\u4e00\u62ec\u7de8\u96c6\u3001\u304a\u3088\u3073\u4e00\u62ec\u524a\u9664\u306e\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/pick-list1.png\" \/><\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">CI\u30bf\u30a4\u30d7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u306f\u3001\u65b0\u3057\u3044\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u4f7f\u7528\u53ef\u80fd\u306a\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5225\u3005\u306b\u4e00\u89a7\u5316<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/ci-type-temp.png\" \/><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e743\u670823\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p class=\"zw-paragraph heading5\">\u8cc7\u7523<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u3059\u3079\u3066\u306e\u8cc7\u7523\u306b\u3066\u3001[\u5c65\u6b74]\u30bf\u30d6\u306f\u8cc7\u7523\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u52a0\u3048\u3089\u308c\u305f\u5909\u66f4\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u6642\u9593\u30fb\u30d5\u30a3\u30fc\u30eb\u30c9\u30fb\u64cd\u4f5c\u5185\u5bb9\u306b\u57fa\u3065\u3044\u3066\u30ed\u30b0\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/history-tab-1.png\" \/> <img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/history-tab-2.png\" \/><\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u7528\u306b\u751f\u6210\u3055\u308c\u308b\u8868\u5f62\u5f0f\u306e\u30ec\u30dd\u30fc\u30c8\u306e\u5217\uff08\u30ab\u30e9\u30e0\uff09\u3068\u3057\u3066\u30b5\u30a4\u30c8\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<li class=\"zw-list zw-paragraph heading0\">\u3059\u3079\u3066\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u306e\u30b5\u30de\u30ea\u30ec\u30dd\u30fc\u30c8\u306b\u65b0\u3057\u3044\u5217(\u30b5\u30fc\u30d0)\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u5217\u3067\u306f\u3001\u30b5\u30fc\u30d0\u30fc\u3068\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u3044\u3066\u30ec\u30dd\u30fc\u30c8\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u5c65\u6b74\u3067\u3001 [\u30b9\u30ad\u30e3\u30f3\u5c65\u6b74] \u30bf\u30d6\u304c\u524a\u9664\u3055\u308c\u3001UI\u3092\u4ecb\u3057\u3066\u5b9f\u884c\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30eb\u30c9\u64cd\u4f5c\u3068\u30b9\u30ad\u30e3\u30f3\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3059\u308b [\u5c65\u6b74] \u3068\u3044\u3046\u65b0\u3057\u3044\u30bf\u30d6\u304c\u5b9f\u88c5\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/scan-history.png\" \/><\/p>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u8cc7\u7523<\/p>\n<p>\u6280\u8853\u62c5\u5f53\u8005\u304c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u30ec\u30dd\u30fc\u30c8\u3092\u5b9f\u884c\u3057\u305f\u6642\u3001\u6280\u8853\u62c5\u5f53\u8005\u306e\u30b5\u30a4\u30c8\u306e\u30c7\u30fc\u30bf\u306b\u3064\u3044\u3066\u306e\u307f\u30ec\u30dd\u30fc\u30c8\u304c\u751f\u6210\u3055\u308c\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e743\u670817\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">SSO(\u30b7\u30f3\u30b0\u30eb\u30b5\u30a4\u30f3\u30aa\u30f3)\u3092\u4f7f\u7528\u3057\u3001SAML\u8a8d\u8a3c\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306bServiceDesk Plus Cloud\u304b\u3089\u30ed\u30b0\u30a2\u30a6\u30c8\u3067\u304d\u306a\u304f\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">ESM\u30dd\u30fc\u30bf\u30eb\u306b\u3066ServiceDesk \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u7de8\u96c6\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30c7\u30d5\u30a9\u30eb\u30c8\u30dd\u30fc\u30bf\u30eb\u304c\u524a\u9664\u3055\u308c\u305f\u6642\u3001ServiceDesk Plus Cloud\u306b\u63a5\u7d9a\u3067\u304d\u306a\u304f\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e743\u67089\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p class=\"zw-paragraph heading5\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30c7\u30fc\u30bf\u7ba1\u7406\uff3d-&gt;\uff3b\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\uff3d\u3088\u308a\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092CSV\u3001XLS\u3001\u304a\u3088\u3073XLSX\u30d5\u30a1\u30a4\u30eb\u5f62\u5f0f\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u305d\u306e\u30e1\u30f3\u30d0\u30fc\u3084\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u30bf\u30b9\u30af\u3001\u4f5c\u696d\u30ed\u30b0\u3001\u307e\u305f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3084\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u30bf\u30b9\u30af\u306b\u8ffd\u52a0\u3055\u308c\u305f\u30b3\u30e1\u30f3\u30c8\u3068\u3068\u3082\u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Microsoft Project\u304b\u3089ServiceDesk Plus Cloud\u3078MPP\u30d5\u30a1\u30a4\u30eb\u306b\u3088\u3063\u3066\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u30bf\u30b9\u30af\u3092\u30c0\u30d6\u30eb\u30af\u30ea\u30c3\u30af\u3057\u3066\u30bf\u30b9\u30af\u306e\u3059\u3079\u3066\u306e\u60c5\u5831\u3092\u7de8\u96c6\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u4f9d\u983c\u8005\uff08Project Requester\uff09\u3068\u90e8\u7f72\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u5f79\u5272\u3001\u307e\u305f\u306f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30e1\u30f3\u30d0\u30fc\u3067\u3042\u308b\u304b\u306b\u95a2\u4fc2\u306a\u304f\u3001\u4efb\u610f\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u4f9d\u983c\u8005\u3068\u3057\u3066\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30d5\u30a1\u30a4\u30eb\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u6dfb\u4ed8\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u307e\u305f\u306f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4ed6\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u30b3\u30d4\u30fc\u3059\u308b\u3068\u304d\u3001\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3082\u30b3\u30d4\u30fc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading5\">\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u3067\u306f\u3001\u5bfe\u5fdc\u53ef\u80fd\u306a\u3059\u3079\u3066\u306e\u6280\u8853\u62c5\u5f53\u8005\u306e\u30bf\u30b9\u30af\u3092\u5272\u308a\u5f53\u3066\u3092\u300c\u6708\u300d\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<div><img decoding=\"async\" class=\"max\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/resource-management.png\" \/><\/div>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph\"><span class=\"EOP\">\u00a0<\/span><\/p>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u65b0\u3057\u3044\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3068\u304d\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8868\u793a\u6a29\u9650\u3092\u6301\u3064\u30e6\u30fc\u30b6\u30fc\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30aa\u30fc\u30ca\u30fc\u3068\u3057\u3066\u8a2d\u5b9a\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<li>\u95a2\u9023\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u307f\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30e1\u30f3\u30d0\u30fc\u306b\u8868\u793a\u3055\u305b\u306a\u304c\u3089\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u5f79\u5272\u3067\u306f\u300c\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8ffd\u52a0\u300d\u6a29\u9650\u3092\u6709\u52b9\u306b\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e742\u670820\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u62e1\u5f35\u6a5f\u80fd<\/h5>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u4f9d\u983c\u8005\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u4e00\u89a7\u306b\u8868\u793a\u3059\u308b\u5217\u3068\u3057\u3066\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u3001\u7dca\u6025\u5ea6\u3001\u30b0\u30eb\u30fc\u30d7\u306a\u3069\u3092\u9078\u629e\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u306f\u3001\u6761\u4ef6\u306e\u8ffd\u52a0\u6642\u306b\u300c\u5909\u66f4\u5f79\u5272\u300d\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p class=\"zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u306b\u304a\u3044\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u65e5\u4ed8\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u304c\u4fdd\u6301\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">on-hold\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30af\u30ed\u30fc\u30ba\u3055\u308c\u308b\u3068\u304d\u3001\u671f\u9650\u5207\u308c\u3067\u306a\u304f\u3066\u3082SLA\u9055\u53cd\u3068\u30d5\u30e9\u30b0\u4ed8\u3051\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u6761\u4ef6\u304c\u300c\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057\u300d\u306e\u3068\u304d\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u5909\u66f4\u3055\u308c\u308b\u3068\u304d\u3001\u65b0\u898f\u306e\u30b5\u30a4\u30c8\u3001\u30b0\u30eb\u30fc\u30d7\u3001\u6280\u8853\u62c5\u5f53\u8005\u306e\u95a2\u9023\u4ed8\u3051\u304c\u6709\u52b9\u5316\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u306e\u53f3\u30d1\u30cd\u30eb\u306e\uff3b\u4f9d\u983c\u8005\u60c5\u5831\uff3d-&gt;\uff3b\u90e8\u7f72\uff3d\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001\u691c\u7d22\u30aa\u30d7\u30b7\u30e7\u30f3\u304c15\u6587\u5b57\u307e\u3067\u306b\u5236\u9650\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3002\u30b5\u30a4\u30c8\u3001\u90e8\u7f72\u306e\u3069\u3061\u3089\u304b\u3089\u3067\u3082\u691c\u7d22\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3067\u8a2d\u5b9a\u3055\u308c\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u66f4\u65b0\u304c\u53cd\u6620\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30e1\u30fc\u30eb\u30b3\u30de\u30f3\u30c9\u3092\u4f7f\u7528\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u5b9a\u7fa9\u306e\u65e5\u4ed8\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u300cdd MMM yyyy\u300d\u3001\u300cHH:mm:ss\u300d\u306b\u4fee\u6b63\u3055\u308c\u307e\u3057\u305f<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3001\u8ee2\u9001\u3055\u308c\u305f\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3092\u53f3\u30d1\u30cd\u30eb\u304b\u3089\u30d7\u30ec\u30d3\u30e5\u30fc\u3001\u307e\u305f\u306f\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\uff3b\u79c1\u306e\u30b5\u30de\u30ea\uff3d-&gt;\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\uff3d\u914d\u4e0b\u304b\u3089\u4f9d\u983c\u8005\u304c\u975e\u516c\u958b\u306e\u30e1\u30e2\u3092\u53c2\u7167\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3001\u307e\u305f\u306f\u66f4\u65b0\u3059\u308b\u3068\u304d\u306b\u30b7\u30b9\u30c6\u30e0\u30ed\u30b0\u304c\u8ffd\u52a0\u3055\u308c\u308b\u3088\u3046\u306b\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3\u3092\u4f7f\u7528\u3057\u3066\u30ed\u30b0\u30a4\u30f3\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u3001\u6280\u8853\u62c5\u5f53\u8005\u306e\u53ef\u7528\u6027\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u5909\u66f4<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u60c5\u5831\u30da\u30fc\u30b8\u306b\u304a\u3044\u3066\u3001\u627f\u8a8d\u8a2d\u5b9a\u304c\u3055\u308c\u3066\u3044\u306a\u3044\u30b9\u30c6\u30fc\u30b8\u3067\u627f\u8a8d\u30bf\u30d6\u3092\u8868\u793a\u3057\u306a\u3044\u3088\u3046\u306b\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u8cc7\u7523\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u8907\u88fd\u3055\u308c\u305f\u4eee\u60f3\u30de\u30b7\u30f3\u3092\u3082\u3064\u4eee\u60f3\u30db\u30b9\u30c8\u304c\u30b9\u30ad\u30e3\u30f3\u3055\u308c\u308b\u3068\u3001\u30db\u30b9\u30c8\u306e\u30c7\u30fc\u30bf\u304c\u53d6\u5f97\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u30ad\u30e3\u30f3\u304b\u3089\u53d6\u5f97\u3055\u308c\u305f\u30c9\u30e1\u30a4\u30f3\u304c\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u30d7\u30ed\u30fc\u30d6&amp;\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea\uff3d-&gt;\uff3bWindows\u30c9\u30e1\u30a4\u30f3\uff3d\u914d\u4e0b\u3067\u30d7\u30ed\u30fc\u30d6\u306e\u95a2\u9023\u4ed8\u3051\u3092\u305b\u305a\u306b\u81ea\u52d5\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u65b0\u898f\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u4f5c\u6210\u3059\u308b\u3068\u304d\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30a2\u30af\u30bb\u30b9\u30e9\u30a4\u30bb\u30f3\u30b9\uff08CAL\uff09\u3068\u3059\u3067\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306fCAL\u95a2\u9023\u4ed8\u3051\u306b\u4e00\u89a7\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u7121\u6599\u306e\u8a55\u4fa1\u7248\u304b\u3089Standard\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u5f8c\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u8cc7\u7523\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u305f\u30b5\u30a4\u30c8\u3092\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">CMDB<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u8cc7\u7523\u306e\u5408\u81f4\u3092\u5229\u7528\u3057\u3066\u540c\u4e00\u306e\u8cc7\u7523\u3068\u306a\u3063\u305f\u3053\u3068\u306b\u3088\u308a\u7247\u65b9\u306e\u8cc7\u7523\u304c\u524a\u9664\u3055\u308c\u305f\u969b\u306b\u3001\u8a72\u5f53\u306eCI\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304f\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u9023\u643a<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Microsoft Teams Bot\u3092\u4f7f\u7528\u3057\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u6280\u8853\u62c5\u5f53\u8005\u3092\u5272\u308a\u5f53\u3066\u3089\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading0\">\u7ba1\u7406<\/p>\n<ul>\n<li class=\"zw-paragraph heading0\">\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3\u306eSAML\u30ea\u30c0\u30a4\u30ec\u30af\u30b7\u30e7\u30f3\u306fHTTPS\u3092\u4f7f\u7528\u3057\u3066\u884c\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e742\u670813\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u554f\u984c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/p>\n<p>\u983b\u7e41\u306b\u4f5c\u6210\u3055\u308c\u308b\u554f\u984c\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u6a5f\u80fd\u3001\u521d\u671f\u5024\u5165\u529b\u6a5f\u80fd\u3092\u6301\u3063\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<p><strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8&amp;\u30d5\u30a9\u30fc\u30e0\uff3d<\/strong>-&gt;<strong>\uff3b\u554f\u984c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff3d<\/strong>\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001\u554f\u984c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u554f\u984c\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb<\/strong><\/p>\n<p>\u672c\u6a5f\u80fd\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u6280\u8853\u62c5\u5f53\u8005\u5411\u3051\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u7d44\u307f\u8fbc\u3093\u3060\u554f\u984c\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7c21\u5358\u306a\u30c9\u30e9\u30c3\u30b0&amp;\u30c9\u30ed\u30c3\u30d7\u3067\u3001SDAdmin\u306f\u8996\u899a\u7684\u306b\u30d7\u30ed\u30bb\u30b9\u30d3\u30eb\u30c0\u30fc\u3092\u4f5c\u6210\u3057\u3001\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u516c\u958b\u3059\u308b\u524d\u306b\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u4e0b\u66f8\u304d\u3092\u4f5c\u6210\u3001 \u4fee\u6b63\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\uff3b\u7ba1\u7406\uff3d-&gt;\uff3b\u81ea\u52d5\u5316\uff3d-&gt;\uff3b\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\uff3d-&gt; \uff3b\u554f\u984c\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\uff3d<\/strong>\u914d\u4e0b\u306b\u304a\u3044\u3066\u3001\u554f\u984c\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u8a2d\u5b9a\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a73\u7d30\u306f<a href=\"https:\/\/help.sdpondemand.com\/problem-life-cycle\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>(\u82f1\u8a9e)\u00a0\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u554f\u984c\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u30b5\u30f3\u30d7\u30eb<\/strong><br \/>\n<img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/sample-problem-life-cycle.png\" \/><br \/>\n<strong>\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u8a2d\u5b9a<\/strong><br \/>\n<img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/life-cycle-configurations.png\" \/><\/p>\n<h5>\u62e1\u5f35\u6a5f\u80fd<\/h5>\n<ul>\n<li>\u3059\u3079\u3066\u306e\u30b5\u30dd\u30fc\u30c8\u30b0\u30eb\u30fc\u30d7\u3001\u307e\u305f\u306f\u7279\u5b9a\u306e\u30b5\u30dd\u30fc\u30c8\u30b0\u30eb\u30fc\u30d7\u306b\u554f\u984c\u3092\u95a2\u9023\u4ed8\u3051\u3089\u308c\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<li>\u554f\u984c\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u306b\u304a\u3044\u3066\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d5\u30a3\u30eb\u30bf\u30fc\u306b\u52a0\u3048\u3001\u7279\u5b9a\u306e\u554f\u984c\u3092\u6280\u8853\u62c5\u5f53\u8005\u306b\u8868\u793a\u3059\u308b\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u8ffd\u52a0<\/li>\n<li><strong>\uff3b\u7ba1\u7406\uff3d<\/strong>-&gt;<strong>\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d<\/strong>-&gt;<strong>\uff3b\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff3d<\/strong>\u914d\u4e0b\u306b\u304a\u3044\u3066\u554f\u984cID\u3092\u3001\u6a5f\u80fd\u3092\u793a\u3059\u30d7\u30ec\u30d5\u30a3\u30c3\u30af\u30b9\u3068ID\u3092\u8db3\u3057\u305f\u8868\u8a18\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u6700\u5927\u3067100\u500b\u306e\u554f\u984c\u3092\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e742\u67087\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>Provisioning\u30a2\u30d7\u30ea\u306e\u6a5f\u80fd\u62e1\u5f35<\/h5>\n<p class=\"zw-paragraph heading0\">Provisioning\u30a2\u30d7\u30ea\u3067\u306f\u3001OAuth\u304c\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Provisioning\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u3092\u624b\u52d5\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u3068\u304d\u306b\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4e00\u5ea6\u8a8d\u8a3c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Windows\u306e\u30b9\u30b1\u30fc\u30b8\u30e5\u30fc\u30eb\u30bf\u30b9\u30af\u306f\u30c8\u30fc\u30af\u30f3\u30d9\u30fc\u30b9\u306e\u8a8d\u8a3c\u3092\u4f7f\u7528\u3057\u3066\u5f15\u304d\u7d9a\u304d\u5b9f\u884c\u3055\u308c\u307e\u3059\u3002Provisioning\u30a2\u30d7\u30ea\u306b\u3064\u3044\u3066\u306e\u8a73\u7d30\u306f\u4ee5\u4e0b\u306e\u30ea\u30f3\u30af\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p class=\"zw-paragraph heading0\"><strong>\u00a0Provisioning\u30a2\u30d7\u30ea\u306b\u3064\u3044\u3066<\/strong><br class=\"zw-br\" \/><a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=401\">https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=401<\/a><\/p>\n<p class=\"zw-paragraph heading0\"><span class=\"EOP\">\u00a0<\/span><\/p>\n<h5>Provisioning\u30a2\u30d7\u30ea\u306e\u4ed5\u69d8\u5909\u66f4<\/h5>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">UI\u3092\u4f7f\u7528\u3057\u3066\u4e00\u5ea6\u306b\u6700\u59272000\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u540c\u671f\u3092\u4f7f\u7528\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u8ffd\u52a0\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u306e\u5236\u9650\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">UI\u307e\u305f\u306f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u540c\u671f\u3092\u4f7f\u7528\u3057\u3066\u3001\u4e00\u5ea6\u306b\u6700\u5927100\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u524a\u9664\u307e\u305f\u306f\u7121\u52b9\u5316\u3067\u304d\u308b\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u540c\u671f\u306e\u5f8c\u306b\u9001\u4fe1\u3055\u308c\u308b\u30e1\u30fc\u30eb\u306f\u6700\u59271000\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u542b\u3080\u3088\u3046\u4ed5\u69d8\u3092\u5909\u66f4<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e742\u67084\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u7de8\u96c6\u8005<\/strong><\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u3092\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u7de8\u96c6\u8005\u3068\u3057\u3066\u5272\u308a\u5f53\u3066\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u304c\u4f5c\u6210\u3055\u308c\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u7de8\u96c6\u8005\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3059\u308b\u306e\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u60c5\u5831\u3092\u5165\u529b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4><img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/service-request-editors.png\" \/><\/h4>\n<p><strong>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ad\u30e3\u30f3\u30bb\u30eb<\/strong><\/p>\n<p>\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u5bfe\u51e6\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u3068\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30ad\u30e3\u30f3\u30bb\u30eb\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u4f9d\u983c\u8005\u3082\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ad\u30e3\u30f3\u30bb\u30eb\u3084\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\u3092\u57fa\u306b\u30ad\u30e3\u30f3\u30bb\u30eb\u30d5\u30e9\u30b0\u3092\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"pre\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/request-cancellation.png\" \/><\/p>\n<div class=\"clearfix bdrsolid1px\"><\/div>\n<h4><span style=\"color: #99cc00\">2020\u5e741\u670820\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<ul>\n<li>ServiceDesk Plus\u306e\u8a00\u8a9e\u8a2d\u5b9a\u3092\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u3067\u8868\u793a\u3057\u3066\u3044\u308b\u6642\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u5185\u3088\u308a\u30b0\u30ed\u30fc\u30d0\u30eb\u691c\u7d22\u6a5f\u80fd\u306b\u63a5\u7d9a\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00\">2020\u5e741\u670816\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><strong>\u65b0\u6a5f\u80fd<\/strong><\/h5>\n<p class=\"zw-paragraph heading0\">\u52d5\u753b\u306e\u57cb\u3081\u8fbc\u307f\u6a5f\u80fd<br \/>\n<br class=\"zw-br\" \/>ServiceDesk Plus\u3067\u306f\u3001\u52d5\u753b\u3092[\u8aac\u660e]\u306b\u57cb\u3081\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30ed\u30fc\u30ab\u30eb\u30c9\u30e9\u30a4\u30d6\u304b\u3089\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u304b\u3001\u307e\u305f\u306fYouTube\u52d5\u753b\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a8\u30c7\u30a3\u30bf\u306e\u30c4\u30fc\u30eb\u30d0\u30fc\u306b\u3042\u308b<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/video-embed-icon.png\" \/>\u30a2\u30a4\u30b3\u30f3\u3092\u4f7f\u7528\u3057\u3066\u8aac\u660e\u306b\u52d5\u753b\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n<div class=\"zw-paragraph heading0 attention\">\u6ce8\u610f\uff1a\u672c\u6a5f\u80fd\u306f\uff3b\u554f\u984c\uff3d\u3068\u7279\u5b9a\u306e\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u306f\u9069\u7528\u3055\u308c\u307e\u305b\u3093\u3002<\/div>\n<p class=\"zw-paragraph heading0\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u81ea\u52d5\u691c\u7d22\u4e88\u6e2c<br \/>\n<br class=\"zw-br\" \/>ServiceDesk Plus Cloud\u306f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306b\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u81ea\u52d5\u691c\u7d22\u4e88\u6e2c\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3066\u4ef6\u540d\u3092\u5165\u529b\u3059\u308b\u3068\u3001\u95a2\u9023\u3059\u308b\u4e0a\u4f4d10\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3057\u307e\u3059\u3002\u4e0a\u8a18\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u306b\u30e6\u30fc\u30b6\u30fc\u306e\u8981\u4ef6\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u4f5c\u6210\u30d7\u30ed\u30bb\u30b9\u3092\u53d6\u308a\u6d88\u3059\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002\u691c\u7d22\u4e88\u6e2c\u3092\u53c2\u7167\u3059\u308b\u3053\u3068\u306b\u52a0\u3048\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f9d\u983c\u8005\u306e\u56de\u7b54\u3078\u30b3\u30d4\u30fc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\"><span class=\"EOP\">\u00a0<img decoding=\"async\" class=\"pre\" title=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/solution-auto-suggestion.png\" alt=\"\" \/><\/span><\/p>\n<h4><span style=\"color: #99cc00\">2020\u5e741\u67087\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><strong>\u65b0\u6a5f\u80fd<\/strong><\/h5>\n<p class=\"zw-paragraph heading0\">\u5909\u66f4<br \/>\n<br class=\"zw-br\" \/>\u5909\u66f4\u901a\u77e5\u306f\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u95a2\u4fc2\u3059\u308b\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\u3092\u9001\u4fe1\u3059\u308b\u300cAssociated Change Roles\u300d\u5909\u6570\u3092\u8ffd\u52a0\u3002\u3053\u306e\u5909\u6570\u306f\u3001\u4ee5\u4e0b\u306e\u8a2d\u5b9a\u306e\u901a\u77e5\u306b\u304a\u3044\u3066\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u30b9\u30c6\u30fc\u30b8\u3068\u30b9\u30c6\u30fc\u30bf\u30b9<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\uff3b\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\uff3d-&gt; \uff3b\u30e1\u30e2\u306e\u8ffd\u52a0\/\u7de8\u96c6\uff3d<\/p>\n<\/li>\n<\/ul>\n<h5><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/h5>\n<p class=\"zw-paragraph heading0\">\u5909\u66f4<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u30e1\u30e2\u304c\u8ffd\u52a0\u3055\u308c\u305f\u969b\u306b\u3001\u5909\u66f4\u5f79\u5272\u306b\u901a\u77e5\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3002\u5909\u66f4\u901a\u77e5\u30eb\u30fc\u30eb\u306b\u3066\u3053\u306e\u901a\u77e5\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u901a\u77e5\u30eb\u30fc\u30eb\u306b\u3066\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30b9\u30c6\u30fc\u30b8\u30b9\u30c6\u30fc\u30bf\u30b9\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u3092\u30af\u30ed\u30fc\u30ba\u3059\u308b\u3068\u304d\u306b\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30af\u30ed\u30fc\u30b8\u30e3\u30b3\u30fc\u30c9\u3068\u305d\u306e\u8aac\u660e\u3092\u6307\u5b9a\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u3067\u306f\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u305d\u306e\u4ed6\u306e\u91cd\u8981\u306a\u8a73\u7d30\u60c5\u5831\u306b\u3059\u3070\u3084\u304f\u30ca\u30d3\u30b2\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u4f1a\u8a71\u3092\u4e00\u756a\u4e0b\u306b\u79fb\u52d5\u3057\u307e\u3057\u305f<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30d3\u30e5\u30fc\u5185\u306e\u30c6\u30fc\u30d6\u30eb\u8a2d\u5b9a\u306b\u304a\u3044\u3066\u3001\u4e88\u5b9a\u958b\u59cb\u65e5\u3001\u4e88\u5b9a\u7d42\u4e86\u65e5\u3001\u4f5c\u6210\u65e5\u3001\u5b8c\u4e86\u65e5\u306e\u3088\u3046\u306a\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8868\u793a\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0<\/p>\n<\/li>\n<\/ul>\n<p class=\"zw-paragraph heading5\">\u30a2\u30ca\u30a6\u30f3\u30b9<\/p>\n<p class=\"zw-paragraph heading0\">\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306b\u304a\u3044\u3066\u3001\u671f\u9650\u5207\u308c\u306e\u304a\u77e5\u3089\u305b\u306f\u00a0Expired\u3068\u3044\u3046\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u3088\u3063\u3066\u8b58\u5225\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h5><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/h5>\n<p class=\"zw-paragraph heading0\">\u5909\u66f4<br \/>\n<br class=\"zw-br\" \/>\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u304a\u3044\u3066\u3001\u5909\u66f4\u306b\u3088\u308a\u8d77\u7968\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u30bb\u30af\u30b7\u30e7\u30f3\u3092Planning\u30b9\u30c6\u30fc\u30b8\u304b\u3089Implementation\u30b9\u30c6\u30fc\u30b8\u306e\u95a2\u9023\u4ed8\u3051\u30bf\u30d6\u306b\u79fb\u52d5\u3057\u307e\u3057\u305f<\/p>\n<h5><strong>\u4e0d\u5177\u5408\u4fee\u6b63<\/strong><\/h5>\n<p class=\"zw-paragraph heading0\">\u5909\u66f4<br \/>\n<br class=\"zw-br\" \/>\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4fdd\u5b58\u306b\u5931\u6557\u3057\u305f\u969b\u306b\u8868\u793a\u3055\u308c\u308b\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<br class=\"zw-br\" \/>\u8cc7\u7523<br class=\"zw-br\" \/>\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304f\u90e8\u7f72\u304c\uff3b\u8cc7\u7523\uff3d-&gt;\uff3b\u30b0\u30eb\u30fc\u30d7\uff3d\u914d\u4e0b\u306e\u52d5\u7684\u30b0\u30eb\u30fc\u30d7\u57fa\u6e96\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<br class=\"zw-br\" \/>\u8cfc\u8cb7\u6ce8\u6587\u66f8<br class=\"zw-br\" \/>\u8cfc\u8cb7\u6ce8\u6587\u66f8\uff08PO\uff09\u306e\u6240\u6709\u8005\u307e\u305f\u306f\u30d9\u30f3\u30c0\u30fc\u3078\u9001\u4fe1\u3055\u308c\u305f\u30e1\u30fc\u30eb\u306b\u3001\u4e00\u90e8\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3002PO\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u30e1\u30fc\u30eb\u306b\u306f\u30e6\u30fc\u30b6\u30fc\u6307\u5b9a\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u30e6\u30fc\u30b6\u30fc\u6307\u5b9a\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u52a0\u3048\u3001PO\u306e\u6240\u6709\u8005\u306e\u30e1\u30fc\u30eb\u306f\u4f9d\u983c\u8005\u3001\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3001GL\u30b3\u30fc\u30c9\u3082\u542b\u307e\u308c\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n<p class=\"zw-paragraph heading5\">\u4e00\u822c<\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u5909\u66f4\u5f79\u5272\u304c\u95a2\u9023\u3059\u308b\u6280\u8853\u62c5\u5f53\u8005\u306e\u307f\u306b\u5909\u66f4\u3055\u308c\u308b\u3068\u3001\u4ee5\u524d\u305d\u306e\u5f79\u5272\u306b\u95a2\u9023\u4ed8\u3044\u3066\u3044\u305f\u4f9d\u983c\u8005\u304c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u524a\u9664\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u6280\u8853\u62c5\u5f53\u8005\u306e\u307f\u306e\u5909\u66f4\u5f79\u5272\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u304c\u4f9d\u983c\u8005\u3068\u3057\u3066\u5909\u66f4\u3055\u308c\u3066\u3082\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u5f79\u5272\u304b\u3089\u95a2\u9023\u4ed8\u3051\u304c\u89e3\u9664\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u5909\u66f4\u3001\u8cfc\u8cb7\u6ce8\u6587\u66f8\u306e\u627f\u8a8d\u306b\u304a\u3044\u3066\u3001\u4e3b\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30dc\u30bf\u30f3\u3092\u6539\u5584<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Azure\u306e\u3088\u3046\u306a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3IdP\u3092\u4f7f\u7528\u3057\u3066ServiceDesk Plus Cloud\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308b\u9593\u3001Zoho\u30e6\u30fc\u30b6\u30fc\u3092\u7d44\u7e54\u3078\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Azure\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3001\u643a\u5e2f\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u96fb\u8a71\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u4e0d\u8981\u306a\u6587\u5b57\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30a4\u30f3\u30dd\u30fc\u30c8\u304c\u3067\u304d\u306a\u304f\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Azure Active Directory \uff08AD\uff09\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3001\u30b2\u30b9\u30c8\u3084\u5916\u90e8\u306eAzure AD\u30e6\u30fc\u30b6\u30fc\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<li>\n<p class=\"zw-list zw-paragraph heading0\">Azure\u304b\u3089\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30dd\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u969b\u306b\u30e6\u30fc\u30b6\u30fc\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6587\u5b57\u5236\u9650\u3092\u591a\u304f\u3059\u308b\u3088\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u306f\u3001\u672c\u793e\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002 \u6700\u65b0\u60c5\u5831\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u4ee5\u4e0bURL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 What's new i\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=2402\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-2402","post","type-post","status-publish","format-standard","hentry","category-1-release-sdpod"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/2402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2402"}],"version-history":[{"count":82,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/2402\/revisions"}],"predecessor-version":[{"id":3395,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/2402\/revisions\/3395"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}