{"id":3328,"date":"2020-12-21T20:35:51","date_gmt":"2020-12-21T11:35:51","guid":{"rendered":"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=3328"},"modified":"2020-12-23T19:20:49","modified_gmt":"2020-12-23T10:20:49","slug":"%e5%90%84%e3%82%b5%e3%82%a4%e3%83%88%e3%81%ae%e4%bc%91%e6%97%a5%e3%82%92%e8%a8%ad%e5%ae%9a%e3%81%99%e3%82%8b%e6%96%b9%e6%b3%95","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=3328","title":{"rendered":"\u30b5\u30a4\u30c8\u3054\u3068\u306e\u4f11\u65e5\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p>\u30b5\u30a4\u30c8\u3054\u3068\u306e\u4f11\u65e5\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<div class=\"point\">\n<p>\u30fb\u4f11\u65e5\u306f<strong>\u696d\u52d9\u6642\u9593\u5916<\/strong>\u6271\u3044\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u696d\u52d9\u6642\u9593\u3092\u8003\u616e\u3057\u305fSLA\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u5834\u5408\u306a\u3069\u306f\u3001\u4f11\u65e5\u3092\u767b\u9332\u3059\u308b\u3053\u3068\u3092\u63a8\u5968\u3044\u305f\u3057\u307e\u3059\u3002<br \/>\n\u30fb\u672c\u8a2d\u5b9a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u30d8\u30eb\u30d7\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u300c<a href=\"https:\/\/help.sdpondemand.com\/ja\/configuring-holidays\" target=\"_blank\" rel=\"noopener noreferrer\">\u4f11\u65e5\u306e\u8a2d\u5b9a<\/a>\u300d\u3067\u3082\u3054\u6848\u5185\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<\/div>\n<p><span style=\"border-bottom: 3px double #0066CC\">\u52d5\u4f5c\u78ba\u8a8d\u65e5\uff1a\u30002020\u5e7412\u670821\u65e5<\/span><\/p>\n<h4><a id=\"1\"><\/a>\u4f11\u65e5\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u5834\u5408<\/h4>\n<ol>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3067ServiceDesk Plus Cloud\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u307e\u3059\u3002<\/li>\n<li>[\u7ba1\u7406] &gt; [\u30dd\u30fc\u30bf\u30eb\uff06\u8a2d\u5b9a] &gt; [\u4f11\u65e5] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u307e\u3059\u3002<br \/>\n\u203b\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u672c\u7ba1\u7406\u30e1\u30cb\u30e5\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u6a29\u9650\u306e\u306a\u3044\u5f79\u5272\u304c\u5272\u308a\u5f53\u3066\u3089\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u672c\u7ba1\u7406\u30e1\u30cb\u30e5\u30fc\u306f\u8868\u793a\u3055\u308c\u307e\u305b\u3093\u3002<\/li>\n<li>\u753b\u9762\u53f3\u4e0a\u306e\u30b5\u30a4\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\u3067\u300c\u30c7\u30d5\u30a9\u30eb\u30c8\u8a2d\u5b9a\u300d\u3082\u3057\u304f\u306f\u4f11\u65e5\u3092\u5225\u9014\u8a2d\u5b9a\u3057\u305f\u3044\u300c\u30b5\u30a4\u30c8\u540d\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_29.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3331 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_29-1024x565.png\" alt=\"\" width=\"1024\" height=\"565\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_29-1024x565.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_29-300x166.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_27.png\"><br \/>\n<\/a>\u203b\u30b5\u30a4\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\u306b\u306f\u3001[\u7ba1\u7406] &gt; [\u30dd\u30fc\u30bf\u30eb\uff06\u8a2d\u5b9a] &gt; [\u30b5\u30a4\u30c8] \u306e [\u95a2\u9023\u8a2d\u5b9a] \u30bb\u30af\u30b7\u30e7\u30f3\u3067 [\u4f11\u65e5] \u304c\u300c\u30c7\u30d5\u30a9\u30eb\u30c8\u8a2d\u5b9a\u3092\u30b3\u30d4\u30fc\u300d\u307e\u305f\u306f\u300c\u30ab\u30b9\u30bf\u30e0\u8a2d\u5b9a\u300d\u3068\u306a\u3063\u3066\u3044\u308b\u30b5\u30a4\u30c8\u306e\u540d\u524d\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_28.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3330 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_28-1024x343.png\" alt=\"\" width=\"1024\" height=\"343\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_28-1024x343.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_28-300x101.png 300w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_28.png 1740w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>[\u65b0\u898f\u4f11\u65e5\u306e\u8ffd\u52a0] \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_30.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3332 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_30-1024x444.png\" alt=\"\" width=\"1024\" height=\"444\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_30-1024x444.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_30-300x130.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>\u65e5\u4ed8\u3092\u9078\u629e\u3057\u3066\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8aac\u660e\u3082\u5165\u529b\u3057\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001\u540c\u3058\u65e5\u306b\u6bce\u5e74\u7e70\u308a\u8fd4\u3059\u4f11\u65e5\uff08\u4f8b\uff1a\u5143\u65e6\u306a\u3069\uff09\u306e\u5834\u5408\u306b\u306f [\u6bce\u5e74\u3001\u66dc\u65e5\u306b\u5909\u66f4\u306e\u306a\u3044\u795d\u65e5] \u306b\u30c1\u30a7\u30c3\u30af\u3092\u3044\u308c\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_31.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3333\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_31.png\" alt=\"\" width=\"438\" height=\"300\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_31.png 742w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_31-300x205.png 300w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/a><\/li>\n<li>[\u4fdd\u5b58] \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u4fdd\u5b58\u5f8c\u306e\u4f11\u65e5\u4e00\u89a7\u30da\u30fc\u30b8\u3067\u306f\u3001[\u6bce\u5e74\u3001\u66dc\u65e5\u306b\u5909\u66f4\u306e\u306a\u3044\u795d\u65e5] \u306b\u30c1\u30a7\u30c3\u30af\u3092\u3044\u308c\u305f\u4f11\u65e5\u306e [\u6bce\u5e74\u7e70\u8fd4\u3057] \u304c\u300c\u306f\u3044\u300d\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_33.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3335 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_33-1024x443.png\" alt=\"\" width=\"1024\" height=\"443\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_33-1024x443.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_33-300x130.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<h4>\u65e2\u5b58\u306e\u4f11\u65e5\u3092\u7de8\u96c6\u3059\u308b\u5834\u5408<\/h4>\n<ol>\n<li><a href=\"#1\">\u4f11\u65e5\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u5834\u5408<\/a>\u306e\u624b\u9806\uff11\uff5e\uff13\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/li>\n<li>\u4f11\u65e5\u3092\u7de8\u96c6\u3057\u305f\u3044\u65e5\u4ed8\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u304b\u3001[\u65e5\u4ed8\u306e\u5de6\u5074\u306e\u6b6f\u8eca\u30a2\u30a4\u30b3\u30f3] &gt; [\u7de8\u96c6] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_34.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3336 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_34-1024x236.png\" alt=\"\" width=\"1024\" height=\"236\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_34-1024x236.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_34-300x69.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>\u65e2\u5b58\u306e\u8a2d\u5b9a\u5185\u5bb9\u3092\u7de8\u96c6\u3057\u3066 [\u4fdd\u5b58] \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_35.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3337\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_35.png\" alt=\"\" width=\"422\" height=\"288\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_35.png 744w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_35-300x205.png 300w\" sizes=\"auto, (max-width: 422px) 100vw, 422px\" \/><\/a><\/li>\n<\/ol>\n<h4>\u65e2\u5b58\u306e\u4f11\u65e5\u3092\u524a\u9664\u3059\u308b\u5834\u5408<\/h4>\n<ol>\n<li><a href=\"#1\">\u4f11\u65e5\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u5834\u5408<\/a>\u306e\u624b\u9806\uff11\uff5e\uff13\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/li>\n<li>[\u65e5\u4ed8\u306e\u5de6\u5074\u306e\u6b6f\u8eca\u30a2\u30a4\u30b3\u30f3] &gt; [\u524a\u9664] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_36.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3338 size-large\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_36-1024x240.png\" alt=\"\" width=\"1024\" height=\"240\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_36-1024x240.png 1024w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_36-300x70.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/li>\n<li>[\u306f\u3044] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<br \/>\n<a href=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_37.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3339\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_37.png\" alt=\"\" width=\"430\" height=\"183\" srcset=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_37.png 630w, https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2020\/12\/1221_37-300x128.png 300w\" sizes=\"auto, (max-width: 430px) 100vw, 430px\" \/><\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u30b5\u30a4\u30c8\u3054\u3068\u306e\u4f11\u65e5\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002 \u30fb\u4f11\u65e5\u306f\u696d\u52d9\u6642\u9593\u5916\u6271\u3044\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u696d\u52d9\u6642\u9593\u3092\u8003\u616e\u3057\u305fSLA\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u5834\u5408\u306a\u3069\u306f\u3001\u4f11\u65e5\u3092\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=3328\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[8],"tags":[144],"class_list":["post-3328","post","type-post","status-publish","format-standard","hentry","category-4-config-sdpod","tag-144"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/3328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3328"}],"version-history":[{"count":7,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/3328\/revisions"}],"predecessor-version":[{"id":3355,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/3328\/revisions\/3355"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}