{"id":3398,"date":"2021-01-08T20:27:08","date_gmt":"2021-01-08T11:27:08","guid":{"rendered":"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=3398"},"modified":"2022-01-07T18:50:24","modified_gmt":"2022-01-07T09:50:24","slug":"servicedesk-plus-cloud-%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9%e3%83%8e%e3%83%bc%e3%83%88%ef%bc%882021%e5%b9%b4%ef%bc%89","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=3398","title":{"rendered":"ServiceDesk Plus Cloud \u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\uff082021\u5e74\uff09"},"content":{"rendered":"<p>\u672c\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u306f\u3001\u672c\u793e\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u6700\u65b0\u60c5\u5831\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u4ee5\u4e0bURL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br \/>\nWhat's new in ServiceDesk Plus (Cloud help desk software)\uff08\u82f1\u8a9e\uff09<br \/>\n<a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/whats-new.html\">https:\/\/www.manageengine.com\/products\/service-desk\/whats-new.html<\/a><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7412\u670829\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e7412\u670824\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000039941471\" data-doc-type=\"writer\">\u30bb\u30ab\u30f3\u30c0\u30ea\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u304a\u3088\u3073\u6280\u8853\u62c5\u5f53\u8005\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><span data-doc-id=\"4504799000039941471\" data-doc-type=\"writer\">\u7d44\u7e54\u7ba1\u7406\u8005\/<\/span>SDAdmin\u306b\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306eCSV\u30a4\u30f3\u30dd\u30fc\u30c8\u307e\u305f\u306f\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3092\u7528\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30bb\u30ab\u30f3\u30c0\u30ea\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u306a\u304a\u3001\u30bb\u30ab\u30f3\u30c0\u30ea\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306fServiceDesk Plus Cloud\u5185\u306b\u306f\u8868\u793a\u3055\u308c\u305a\u3001\u30ed\u30b0\u30a4\u30f3\u76ee\u7684\u306b\u9650\u3063\u3066\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><span data-doc-id=\"4504799000039941471\" data-doc-type=\"writer\">CSV\u30d5\u30a1\u30a4\u30eb\u307e\u305f\u306f\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u30e6\u30fc\u30b6\u30fc\u3092\u4e00\u62ec\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u5834\u5408\u3001\u7d44\u7e54\u7ba1\u7406\u8005\/<\/span>SDAdmin\u306b\u3066\u6280\u8853\u62c5\u5f53\u8005\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><span data-doc-id=\"4504799000039941471\" data-doc-type=\"writer\">\u7d44\u7e54\u7ba1\u7406\u8005\u306f [<strong>ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/strong>] &gt; [<strong>\u7d44\u7e54<\/strong>] &gt; [<strong>\u305d\u306e\u4ed6\u306e\u8a2d\u5b9a<\/strong>] \u306b\u3042\u308b\u30c8\u30b0\u30eb\u30dc\u30bf\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001CSV\u30a4\u30f3\u30dd\u30fc\u30c8\u307e\u305f\u306f\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30d7\u30e9\u30a4\u30de\u30ea\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306e\u5909\u66f4\u3092\u8a31\u53ef\/\u5236\u9650\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7412\u670822\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e7412\u67086\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u65b0\u6a5f\u80fd<\/span><\/h5>\n<p>\u554f\u984c\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/p>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u554f\u984c\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u304c\u5c0e\u5165\u3055\u308c\u3001\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u975e\u8868\u793a<\/strong>\u300d\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8868\u793a<\/strong>\u300d\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5fc5\u9808\u5316<\/strong>\u300d\u3068\u3044\u3063\u305f\u69d8\u3005\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b<\/span>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u6761\u4ef6\u3092\u3082\u3068\u306b\u30eb\u30fc\u30eb\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u3053\u306e\u30eb\u30fc\u30eb\u306f\u9078\u629e\u3057\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u3082\u3068\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u69d8\u3005\u306a\u30d5\u30a9\u30fc\u30e0\u30a4\u30d9\u30f3\u30c8\u3092\u3082\u3068\u306b\u3044\u3064<\/span>\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3059\u308b\u304b\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u554f\u984c\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306f [<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff06\u30d5\u30a9\u30fc\u30e0<\/strong>] &gt; [<strong>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] &gt; [<strong>\u554f\u984c\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] \u3067\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/problem-form-rules\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/problem-form-rules.png\" \/><\/p>\n<p style=\"padding-left: 40px;\">\u6ce8\uff1a\u60c5\u5831\u30da\u30fc\u30b8\u306e\u554f\u984c\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3057\u305f\u969b\u306b\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u306a\u304a\u3001SDAdmin\u306f<strong>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/strong>\u3092\u4f7f\u7528\u3057\u3066\u554f\u984c\u60c5\u5831\u30da\u30fc\u30b8\u306e\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3092\u7121\u52b9\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u65b0\u305f\u306a\u8cc7\u7523\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u300c<strong>\u88fd\u54c1\u30bf\u30a4\u30d7 \/ \u30b5\u30a4\u30c8<\/strong>\u300d\u300c<strong>\u88fd\u54c1 \/ \u30b5\u30a4\u30c8<\/strong>\u300d\u3068\u3044\u3046\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u306f\u30d0\u30d6\u30eb\u5186\u30b0\u30e9\u30d5\u304c\u8868\u793a\u3055\u308c\u3001\u30b5\u30a4\u30c8\u5168\u4f53\u306e\u8cc7\u7523\u914d\u5e03\u72b6\u6cc1\u304c\u8cc7\u7523\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3068\u3068\u3082\u306b\u53ef\u8996\u5316\u3055\u308c\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/asset-widgets-dashboards.png\" \/><br \/>\n<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306e\u53f3\u4e0a\u306b\u3042\u308b\u30d5\u30a3\u30eb\u30bf\u30fc\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30d1\u30e9\u30e1\u30fc\u30bf\u30fc\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/product-by-sites-widgets-customize.png\" \/><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/dashboards$asset\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h5><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30c6\u30fc\u30d6\u30eb\u30ec\u30dd\u30fc\u30c8\u306e\u6a5f\u80fd\u5f37\u5316<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30c6\u30fc\u30d6\u30eb\u30ec\u30dd\u30fc\u30c8\u30a6\u30a3\u30b6\u30fc\u30c9\u306eUI\u3092\u5f37\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/span><strong>\u8868\u793a\u3059\u308b\u30ab\u30e9\u30e0\u306e\u9078\u629e<\/strong>\u304a\u3088\u3073<strong>\u62e1\u5f35\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0<\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u30ab\u30e9\u30e0\u3092\u691c\u7d22\/\u9078\u629e\u3067\u304d\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/tabular-reports.png\" \/><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\"><strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb<\/strong>\u304a\u3088\u3073<strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u30e6\u30fc\u30b6\u30fc<\/strong>\u3092\u3082\u3068\u306b\u30ec\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u3084\u62e1\u5f35\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3067\u8868\u793a\u3059\u308b\u30ab\u30e9\u30e0\u3092\u9078\u629e\u3059\u308b\u969b\u306b\u3001\uff12\u3064\u76ee\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4ee5\u4e0b\u306e\u30c6\u30fc\u30d6\u30eb\u30ec\u30dd\u30fc\u30c8\u306b\u306f\uff12\u3064\u76ee\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/span>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u30e6\u30fc\u30b6\u30fc<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4eee\u60f3\u30de\u30b7\u30f3<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4eee\u60f3\u30db\u30b9\u30c8<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u8cc7\u7523\u30b9\u30c6\u30fc\u30bf\u30b9\u5c65\u6b74<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">CMDB\u30ec\u30dd\u30fc\u30c8<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u30ec\u30dd\u30fc\u30c8<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u6d88\u8017\u54c1\u30ec\u30dd\u30fc\u30c8\u3068\u305d\u306e\u5b50\u4f9b<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30ea\u30ea\u30fc\u30b9<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u306b\u3088\u308b\u5909\u66f4\u306e\u4f5c\u6210<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u304c\u5909\u66f4\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f9d\u983c\u8005\u304c\u5909\u66f4\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u306b\u306f\u3001\u5909\u66f4\u306e\u4f9d\u983c\u8005\u6a29\u9650\u3092\u6709\u52b9\u5316\u3057\u3066\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/span>\u3092\u4f9d\u983c\u8005\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u306e\u6a29\u9650\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u4f9d\u983c\u8005\u306e\u65b0\u898f\u8ffd\u52a0\u753b\u9762\u307e\u305f\u306f\u7de8\u96c6\u753b\u9762\u306e<strong>\u8a31\u53ef&amp;\u6a29\u9650\u306e\u8a73\u7d30\u8a2d\u5b9a<\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u9069\u5207\u306a\u9805\u76ee\u3092\u6709\u52b9\u5316\u3057\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/advanced-permissions-privileges.png\" \/><br \/>\n\u6ce8\uff1a\u672c\u9805\u76ee\u306f\u4f9d\u983c\u8005\u306e\u30ed\u30b0\u30a4\u30f3\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306b\u306e\u307f\u4f7f\u7528\u53ef\u80fd\u3067\u3059\u3002<br \/>\n<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u4e00\u89a7\u753b\u9762\u3067\u9069\u5207\u306a\u9805\u76ee\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u8907\u6570\u306e\u4f9d\u983c\u8005\u306b\u5bfe\u3057\u3066\u4e00\u62ec\u3067\u6a29\u9650\u3092\u6709\u52b9\u5316\/\u7121\u52b9\u5316\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/requesters-enable-disable.png\" \/><\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f9d\u983c\u8005\u3082\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u306b\u306f\u3001\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\/\u4f5c\u6210\u3059\u308b\u969b\u306b\u3001<strong>\u8ffd\u52a0\u8a2d\u5b9a<\/strong>\u30bf\u30d6\u3067\u5fc5\u8981\u306b\u5fdc\u3058\u3066 [<strong>\u4f9d\u983c\u8005\u306b\u5bfe\u3057\u3066\u4f7f\u7528\u53ef\u80fd<\/strong>] \u3092\u6709\u52b9\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/additional-settings.png\" \/><br \/>\n<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u5909\u66f4\u3092\u4f5c\u6210\u3059\u308b\u6a5f\u80fd\u306f\u3001\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306eHTML\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/requester-home-page.png\" \/><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/configure-requesters$change-creation\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u6a5f\u80fd\u5f37\u5316<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\"><strong>\u4f9d\u983c\u8005<\/strong>\u307e\u305f\u306f<strong>\u6280\u8853\u62c5\u5f53\u8005<\/strong>\u306b\u9069\u7528\u3059\u308b\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8a2d\u5b9a\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff06\u30d5\u30a9\u30fc\u30e0<\/strong>] &gt; [<strong>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] &gt; [<strong>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001<strong>\u6b21\u306b\u30eb\u30fc\u30eb\u3092\u9069\u7528<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4f7f\u7528\u3057\u3066\u304a\u597d\u307f\u306e\u9805\u76ee\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/change-form-rules-rule-appliespng.png\" \/><br \/>\n<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/form-rules$change-form-rules\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u30d5\u30a3\u30eb\u30bf\u30fc\u306e\u6a5f\u80fd\u5f37\u5316<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\"><strong>\u30b0\u30eb\u30fc\u30d7\u9078\u629e<\/strong>\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u30b5\u30a4\u30c8\u306e\u30b5\u30d6\u30ea\u30b9\u30c8\u3068\u3057\u3066\u30b0\u30eb\u30fc\u30d7\u304c\u4e00\u89a7\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\"><strong>\u30b0\u30eb\u30fc\u30d7\u9078\u629e<\/strong>\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304b\u3089\u3001<strong>\u3059\u3079\u3066\u306e\u30b0\u30eb\u30fc\u30d7<\/strong>\u304a\u3088\u3073<strong>\u6240\u5c5e\u30b0\u30eb\u30fc\u30d7\u306a\u3057<\/strong>\u3092\u30b5\u30a4\u30c8\u306b\u5bfe\u3057\u3066\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/dashboard-filter.png\" \/><br \/>\n<\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u53c2\u7167\u30b5\u30a4\u30c8\u3092\u542b\u3081\u308b\u6a5f\u80fd\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/referred-sites.png\" \/><\/span><\/li>\n<li><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u30d5\u30a3\u30eb\u30bf\u30fc\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u30de\u30a6\u30b9\u30aa\u30fc\u30d0\u30fc\u3057\u305f\u969b\u306b\u8868\u793a\u3055\u308c\u308b\u30c4\u30fc\u30eb\u30c1\u30c3\u30d7\u304c\u5909\u66f4\u3055\u308c\u3001\u9078\u629e\u3057\u305f\u30b5\u30a4\u30c8\u3068\u30b0\u30eb\u30fc\u30d7\u306e\u8a73\u7d30\u60c5\u5831\u304c\u542b\u307e\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/sites-groups-tooltip.png\" \/><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000039103568\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/dashboard-customization$apply-filters\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7412\u670810\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u4e0d\u5177\u5408\u4fee\u6b63<\/span><\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u901a\u77e5\u300c<\/span><strong>\u4f9d\u983c\u8005\u304b\u3089\u5fdc\u7b54\u304c\u3042\u3063\u305f\u3068\u304d\u3001\u6280\u8853\u62c5\u5f53\u8005\u306b\u901a\u77e5<\/strong>\u300d\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u8a00\u8a9e\u3067\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8a00\u8a9e\u8a2d\u5b9a\u304c\u82f1\u8a9e\u4ee5\u5916\u306e\u5834\u5408\u3001ServiceDesk Plus Cloud\u306e\u3059\u3079\u3066\u306e\u5c65\u6b74\u30bf\u30d6\u3067\u6708\u306e\u540d\u524d\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><strong>\u8a73\u7d30\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>\u3067\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30d7\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u969b\u306e\u30a2\u30a4\u30b3\u30f3\u8868\u793a\u306b\u95a2\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e<strong>\u4f1a\u8a71<\/strong>\u306b\u5165\u529b\u3055\u308c\u305f\u30e1\u30fc\u30eb\u7f72\u540d\u3067\u306e\u5f62\u5f0f\u306e\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">Office 365\u3092\u4ecb\u3057\u3066\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u53d7\u4fe1\u3057\u305f\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e<strong>\u4f1a\u8a71<\/strong>\u3067\u8868\u306e\u5185\u5bb9\u304c\u7834\u640d\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u56de\u7b54\u30bf\u30d6\u304b\u3089\u4f5c\u696d\u30ed\u30b0\u3092\u8ffd\u52a0\u3059\u308b\u969b\u306b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e<strong>\u30aa\u30fc\u30ca\u30fc<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u8aa4\u3063\u305f\u6280\u8853\u62c5\u5f53\u8005\u3067\u81ea\u52d5\u5165\u529b\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u753b\u9762\u306b\u304a\u3044\u3066\u3001UI\u4e0a\u3067\u9577\u3044\u30e9\u30d9\u30eb\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u304a\u3088\u3073\u30e9\u30b8\u30aa\u30dc\u30bf\u30f3\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u9069\u5207\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u554f\u984c<\/span><\/p>\n<ul>\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u554f\u984c\u3092\u65b0\u898f\u4f5c\u6210\u3059\u308b\u969b\u3001\u65b0\u898f\u554f\u984c\u30d5\u30a9\u30fc\u30e0\u306e\u8a72\u5f53\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5024\u304c\u5165\u529b\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8ID\u304c8\u6841\u4ee5\u4e0a\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c<\/span>ServiceDesk Plus Cloud\u3078\u30a4\u30f3\u30dd\u30fc\u30c8\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\"><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong>\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u30d3\u30e5\u30fc\u3068\u30d7\u30ec\u30d3\u30e5\u30fc\u3067<strong>\u30b3\u30e1\u30f3\u30c8<\/strong>\u306e\u9ed2\u4e38\u306e\u5f62\u5f0f\u304c\u7570\u306a\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30bf\u30a4\u30e0\u30b7\u30fc\u30c8\u3092PDF\u306b\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3059\u308b\u969b\u3001PDF\u306e1\u30da\u30fc\u30b8\u306e\u307f\u304c\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3055\u308c\u3001\u6b8b\u308a\u306e\u30bf\u30a4\u30e0\u30b7\u30fc\u30c8\u304c\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30ea\u30ea\u30fc\u30b9<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30ea\u30ea\u30fc\u30b9\u3067\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u969b\u3001\u8a72\u5f53\u3059\u308b\u30b9\u30c6\u30fc\u30b8\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u30bf\u30b9\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4e00\u89a7\u306b\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u89a7\u3067\u30c8\u30d4\u30c3\u30af\u306e\u6570\u304c100\u3092\u8d85\u3048\u308b\u5834\u5408\u3001\u30c8\u30d4\u30c3\u30af\u30da\u30a4\u30f3\u306b\u3042\u308b<strong>\u65b0\u898f<\/strong>\u304a\u3088\u3073<strong>\u958b\u304f<\/strong>\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u8cc7\u7523<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30b9\u30ad\u30e3\u30f3\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e00\u89a7\u753b\u9762\u3067<\/span><strong>\u30b5\u30a4\u30c8<\/strong>\u304a\u3088\u3073<strong>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bf\u30a4\u30d7<\/strong>\u306e\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u6a5f\u80fd\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000038197461\" data-doc-type=\"writer\">\u30b9\u30ad\u30e3\u30f3\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e00\u89a7\u753b\u9762\u304b\u3089\u30b9\u30ad\u30e3\u30f3\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u8aac\u660e\u3092\u7de8\u96c6\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e7412\u67087\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>Azure\u30e6\u30fc\u30b6\u30fc\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/h5>\n<ul>\n<li><strong>Azure\u304b\u3089\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>\u6a5f\u80fd\u304c\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u3067\u4f7f\u7528\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u3069\u306e\u30b5\u30a4\u30f3\u30a4\u30f3\u30e2\u30fc\u30c9\u3067\u3082\u30a2\u30af\u30bb\u30b9\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u304c\u672c\u6a5f\u80fd\u3078\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3068\u3001OneDrive\u306e\u30d5\u30a1\u30a4\u30eb\u6dfb\u4ed8\u304a\u3088\u3073Azure\u304b\u3089\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30dd\u30fc\u30c8\u306e\u8a8d\u8a3c\u304c\u884c\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>ADManager Plus\u9023\u643a\uff1a\u65b0\u305f\u306a\u64cd\u4f5c\u306b\u5bfe\u5fdc<\/h5>\n<p>ADManager Plus\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u65b0\u305f\u306a\u64cd\u4f5c\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u30b0\u30eb\u30fc\u30d7\u3078\u306e\u30e6\u30fc\u30b6\u30fc\u8ffd\u52a0<\/li>\n<li>\u30b0\u30eb\u30fc\u30d7\u304b\u3089\u306e\u30e6\u30fc\u30b6\u30fc\u524a\u9664<\/li>\n<li>\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7de8\u96c6<\/li>\n<li>\u90e8\u7f72\u306e\u7de8\u96c6<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u64cd\u4f5c\u306fADManager Plus\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u6700\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u305f\u5f8c\u306b\u5229\u7528\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7412\u67083\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000037983381\" data-doc-type=\"writer\">\u4ed5\u69d8\u5909\u66f4<\/span><\/h5>\n<p><span data-doc-id=\"4504799000037983381\" data-doc-type=\"writer\">\u5909\u66f4<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000037983381\" data-doc-type=\"writer\">\u30b9\u30c6\u30fc\u30b8\u79fb\u52d5\u306e\u5f8c\u306b\u9069\u7528\u3055\u308c\u308b\u3053\u3068\u306b\u52a0\u3048\u3066\u3001\u627f\u8afe\/\u627f\u8a8d\/\u5b8c\u4e86\u3055\u308c\u305f\u5834\u5408\u306b\u3082<\/span>\u5909\u66f4\u306e\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u304c\u30b9\u30c6\u30fc\u30b8\u306b\u9069\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u672c\u4ef6\u306f\u5fc5\u9808\u306e\u52d5\u4f5c\u5909\u66f4\u3067\u3059\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e7412\u67081\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000037774951\" data-doc-type=\"writer\">\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<ul>\n<li><span data-doc-id=\"4504799000037774951\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] &gt; [<strong>\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>] &gt; [<strong>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u3068\u3057\u3066\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u9078\u629e\u3057\u3066\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5165\u529b\u3057\u305f\u308a\u3001<\/span>\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6761\u4ef6\u3092\u8a2d\u5b9a\u3057\u305f\u308a\u3057\u307e\u3059\u3002\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u53c2\u7167\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u306f\u300c\u90e8\u7f72\u300d\u300c\u4f9d\u983c\u8005\u300d\u300c\u30b5\u30a4\u30c8\u300d\u300c\u30b9\u30c6\u30fc\u30bf\u30b9\u300d\u300c\u6280\u8853\u62c5\u5f53\u8005\u300d\u300c\u30e6\u30fc\u30b6\u30fc\u300d\u300c\u8ca9\u58f2\u5143\u300d\u300c\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u300d\u3067\u3059\u3002<\/li>\n<li><span data-doc-id=\"4504799000037774951\" data-doc-type=\"writer\">\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\u3001[<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9<\/strong>] &gt; [<strong>\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u65b0\u898f\u8ffd\u52a0\u3059\u308b\u304b\u3001\u7de8\u96c6\u753b\u9762\u3092\u958b\u304d\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u3066\u30ab\u30f3\u30d0\u30b9\u3078<strong>\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>\u3092\u30c9\u30e9\u30c3\u30b0\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3067<\/span>\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u53c2\u7167\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3001CMDB\u3001\u90e8\u7f72\u3001\u30b5\u30a4\u30c8\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u30e6\u30fc\u30b6\u30fc\u3001\u8ca9\u58f2\u5143\u3001\u30b0\u30eb\u30fc\u30d7\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u3001\u30ec\u30d9\u30eb\u3001\u30e2\u30fc\u30c9\u3001\u512a\u5148\u5ea6\u3001\u88fd\u54c1\u3001\u30a8\u30ea\u30a2\u3001\u7dca\u6025\u5ea6\u3067\u3059\u3002<\/li>\n<li><span data-doc-id=\"4504799000037774951\" data-doc-type=\"writer\">\u9069\u5207\u306a\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u3066\u3001\u53c2\u7167\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3<\/span>\u304b\u3089\u8a31\u53ef\u3055\u308c\u305f\u5024\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u57fa\u6e96\u3092\u8a2d\u5b9a\u3059\u308b\u5834\u5408\u3001\u5909\u6570\u3092\u4f7f\u7528\u3057\u3066\u9759\u7684\u306a\u5024\u307e\u305f\u306f\u52d5\u7684\u306a\u5024\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u300d\u300c\u8cc7\u7523\u300d\u300cCMDB\u300d\u300c\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u300d\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<li><span data-doc-id=\"4504799000037774951\" data-doc-type=\"writer\">\u300c\u90e8\u7f72\u300d\u300c\u30b5\u30a4\u30c8\u300d\u300c\u30b9\u30c6\u30fc\u30bf\u30b9\u300d\u300c\u8ca9\u58f2\u5143\u300d\u300c\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u300d\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30eb\u30c3\u30af\u30a2\u30c3\u30d7\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u53c2\u7167\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3068\u3057\u3066\u8a2d\u5b9a\u3059\u308b\u5834\u5408\u3001\u305d\u308c\u3089\u306b\u5bfe\u3057\u3066<\/span>\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u306e\u524a\u9664\u3092\u8a31\u53ef\u3057\u306a\u3044<\/strong>\u300d\u3068\u3044\u3046\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u4f7f\u7528\u4e2d\u306e\u53c2\u7167\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u306f\u524a\u9664\u3055\u308c\u307e\u305b\u3093\u304c\u3001\u524a\u9664\u3059\u308b\u969b\u306b\u300c\u3053\u308c\u4ee5\u4e0a\u4f7f\u7528\u3057\u306a\u3044\u300d\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/lookup-fields.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7411\u670816\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000036738485\" data-doc-type=\"writer\">\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><strong>\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u65e5\u6642\u7bc4\u56f2\u3067\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u3088\u3046\u306b\u4f5c\u6210\u3059\u308b\u306b\u306f\u3001[<strong>\u30ec\u30dd\u30fc\u30c8<\/strong>] &gt; [<strong>\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u8a72\u5f53\u306e\u30ec\u30dd\u30fc\u30c8\u306e\u6a2a\u306b\u3042\u308b\u7de8\u96c6\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304b\u3089<strong>\u30d5\u30a3\u30eb\u30bf\u30fc<\/strong>\u306e\u6761\u4ef6\uff08<strong>\u4f5c\u6210\u65e5\u6642<\/strong>\u307e\u305f\u306f<strong>\u6700\u65b0\u66f4\u65b0\u65e5\u6642<\/strong>\uff09\u3092\u9078\u629e\u3057\u3001\u304a\u597d\u307f\u306e\u671f\u9593\u3092\u9078\u3073\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/query-reports.png\" \/><\/p>\n<p>\u307e\u305f\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u305f\u5f8c\u306b\u3001\u8a73\u7d30\u30da\u30fc\u30b8\u304b\u3089\u76f4\u63a5\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u306b\u306f\u3001\u5de6\u4e0a\u306b\u3042\u308b<strong>\u7de8\u96c6<\/strong>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066<strong>\u30d5\u30a3\u30eb\u30bf\u30fc<\/strong>\u306e\u6761\u4ef6\u3084\u671f\u9593\u3092\u5909\u66f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7411\u67082\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u5c65\u6b74\u306e\u300c\u8ffd\u52a0\u3057\u305f\u65b0\u898f\u306e\u4f1a\u8a71\u300d\u30c6\u30ad\u30b9\u30c8\u3001\u304a\u3088\u3073\u56de\u7b54\u30d8\u30c3\u30c0\u30fc\u306e\u300con\u300d\u30c6\u30ad\u30b9\u30c8\u304c\u8907\u6570\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u3092\u5909\u66f4\u3059\u308b\u969b\u306b\u9069\u5207\u306a\u30b5\u30a4\u30c8\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u3001<\/span>\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u78ba\u8a8d\u753b\u9762\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8cfc\u8cb7<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8cfc\u8cb7\u6ce8\u6587\u306e\u4e00\u89a7\u306e<strong>\u5168\u30b3\u30b9\u30c8<\/strong>\u30ab\u30e9\u30e0\u306e\u5024\u304c\u7d44\u7e54\u306e\u57fa\u672c\u901a\u8ca8\u3067\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8cfc\u8cb7\u6ce8\u6587\u306e\u4e00\u89a7\u306e<strong>\u5168\u30b3\u30b9\u30c8<\/strong>\u30ab\u30e9\u30e0\u30d8\u30c3\u30c0\u30fc\u306b\u57fa\u672c\u901a\u8ca8\u8a18\u53f7\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8abf\u67fb<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30b0\u30eb\u30fc\u30d7\u30e1\u30fc\u30eb\u8a2d\u5b9a\u3067\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u306e\u8abf\u67fb\u30e1\u30fc\u30eb\u304c\u5bfe\u5fdc\u3059\u308b\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u306e\u5dee\u51fa\u4eba\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u4f7f\u7528\u3057\u3066\u9001\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<h5><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u4e0d\u5177\u5408\u4fee\u6b63<\/span><\/h5>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u4e00\u822c<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u5143\u306e\u5f62\u5f0f\u3092\u524a\u9664\u3057\u305f\u5f8c\u306b\u5bfe\u5fdc\u3059\u308b\u30ec\u30b3\u30fc\u30c9\u304c\u4fdd\u5b58\u3055\u308c\u305f\u5834\u5408\u3001\u4e0d\u5fc5\u8981\u306a\u9ec4\u8272\u306e\u5f37\u8abf\u8868\u793a\u304cServiceDesk Plus Cloud\u5168\u4f53\u306e<\/span>\u8aac\u660e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u30b3\u30d4\u30fc\u3055\u308c\u305f\u30c6\u30ad\u30b9\u30c8\u306b\u8ffd\u52a0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30e1\u30e2\u3092\u4fdd\u5b58\u3057\u305f\u5f8c\u3001\u30e1\u30e2\u306b\u30b3\u30d4\u30fc\u3055\u308c\u305f\u4e8b\u524d\u5b9a\u7fa9\u6e08\u307f\u306e\u5185\u5bb9\u306b\u3042\u308b\u7a7a\u767d\u304c\u6d88\u3048\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u6280\u8853\u62c5\u5f53\u8005\u306e\u4eba\u6570\u306b\u95a2\u3059\u308b\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u8b66\u544a\u30d0\u30ca\u30fc\u304c\u30e6\u30fc\u30b6\u30fc\u30d1\u30cd\u30eb\u304b\u3089\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u3092\u8868\u3057\u3066\u3044\u308b\u7b87\u6240\u306e [<strong>\u8a73\u7d30\u30aa\u30d7\u30b7\u30e7\u30f3<\/strong>] \u306b\u3042\u308b\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u304c\u91cd\u8907\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\">\u30ed\u30fc\u30ab\u30ea\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408<\/span>\u3001\u627f\u8a8d\u901a\u77e5\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u30d7\u30ec\u30fc\u30b9\u30db\u30eb\u30c0\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u5024\u306b\u7f6e\u63db\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4e00\u89a7\u30d3\u30e5\u30fc\uff08\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u30d3\u30e5\u30fc\uff09\u3067<strong>\u30b0\u30eb\u30fc\u30d7<\/strong>\u307e\u305f\u306f<strong>\u6280\u8853\u62c5\u5f53\u8005<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3059\u308b\u969b\u3001\u5404\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u300c\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057\u300d\u306b\u5206\u985e\u3055\u308c\u3066\u3044\u308b\u30b0\u30eb\u30fc\u30d7\u3084\u6280\u8853\u62c5\u5f53\u8005\u304c\u8aa4\u3063\u3066\u5165\u529b\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u627f\u8a8d\u3055\u308c\u306a\u304b\u3063\u305f\u969b\u3001\u4f9d\u983c\u8005\u3078\u306e\u901a\u77e5\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001<\/span>\u4f9d\u983c\u8005\u3078\u306e\u8a72\u5f53\u306e\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u4f9d\u983c\u8005\u30ec\u30a4\u30a2\u30a6\u30c8\u306b\u8ffd\u52a0\u3055\u308c\u305f\u5834\u5408\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b [\u5fc5\u9808] \u30d7\u30ed\u30d1\u30c6\u30a3\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u3092\u30b3\u30d4\u30fc\u3057\u305f\u5834\u5408\u3001\u30bf\u30b9\u30af\u3068\u305d\u306e\u4f9d\u5b58\u95a2\u4fc2\u304c\u65b0\u898f\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306b\u5f15\u304d\u7d99\u304c\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u5185\u5bb9\u304c\u30e1\u30e2\u306b\u30b3\u30d4\u30fc\u3055\u308c\u305f\u5834\u5408\u306b\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u5f62\u5f0f\u304c\u7834\u640d\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u76f4\u63a5\u306e\u30ad\u30e3\u30f3\u30bb\u30eb\u304c\u7121\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u5374\u4e0b\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u5411\u3051\u306e<strong>Canceled<\/strong><\/span>\u306b\u66f4\u65b0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4e00\u89a7\u691c\u7d22\u306e\u5404\u884c\u306e\u30ab\u30e9\u30e0\u304c\u30c6\u30fc\u30d6\u30eb\u30d8\u30c3\u30c0\u30fc\u3067\u9069\u5207\u306a\u4f4d\u7f6e\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8cfc\u8cb7<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8cfc\u8cb7\u6ce8\u6587\u306b\u304a\u3044\u3066\u3001\u70ba\u66ff\u30ec\u30fc\u30c8\u304c\u5c11\u6570\u7b2c3\u4f4d\u4ee5\u4e0a\u306e\u5024\u3067\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001<\/span><strong>\u5168\u30b3\u30b9\u30c8<\/strong>\u306e\u5024\u304c\u8aa4\u3063\u3066\u8a08\u7b97\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u652f\u6255\u3044\u5f85\u3061\u306e\u5024\u304c<\/span>\u56db\u6368\u4e94\u5165\u3055\u308c\u305a\u3001\u5408\u8a08\u652f\u6255\u3044\u984d\u306e\u78ba\u8a8d\u306b\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u305f\u305f\u3081\u306b\u652f\u6255\u3044\u306e\u8a73\u7d30\u3092\u8cfc\u8cb7\u6ce8\u6587\u306b\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30b3\u30b9\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u30ab\u30f3\u30de\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u8cfc\u8cb7\u6ce8\u6587\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u300c<strong>\u30aa\u30fc\u30ca\u30fc\u306b\u30e1\u30fc\u30eb<\/strong>\u300d\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u3001\u901a\u8ca8\u306e\u5024\u304c\u8cfc\u8cb7\u6ce8\u6587\u306e\u5b9f\u969b\u306e\u901a\u8ca8\u3067\u306f\u306a\u304f\u3001\u8aa4\u3063\u3066\u57fa\u672c\u901a\u8ca8\u3067\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u8cfc\u8cb7\u6ce8\u6587\u306e\u5927\u304d\u306a\u91d1\u984d\u304c10\u9032\u6cd5\u3067\u306f\u306a\u304f\u3001\u8a18\u6570\u6cd5\u3067\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30ec\u30dd\u30fc\u30c8<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u30bf\u30a4\u30d7\u304c\u300c\u6d88\u8017\u54c1\u300d\u300c\u5272\u308a\u5f53\u3066\u300d\u306e\u30ab\u30b9\u30bf\u30e0\u30c6\u30fc\u30d6\u30eb\u30ec\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/span><\/li>\n<\/ul>\n<p><span data-doc-id=\"4504799000036290279\" data-doc-type=\"writer\">\u9023\u643a<\/span><\/p>\n<ul>\n<li>\n<p class=\"zw-list zw-paragraph heading0\" data-header=\"0\" data-textformat=\"{&quot;fgc&quot;:&quot;rgb(0, 0, 0)&quot;,&quot;size&quot;:&quot;12.00&quot;,&quot;type&quot;:&quot;text&quot;}\" data-margin-left=\"0.5in\" data-text-indent=\"-0.25in\" data-margin-bottom=\"0pt\" data-margin-top=\"7.5pt\" data-hd-info=\"0\" data-line-height=\"1.6\" data-list-id=\"68505425\" data-list-info=\"{&quot;id&quot;:&quot;68505425&quot;,&quot;l&quot;:0}\">Microsoft Teams\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u3078\u30a2\u30af\u30bb\u30b9\u3057\u305f\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u306b\u3042\u308b\u8fd4\u4fe1\u7528\u306e<strong>\u9001\u4fe1<\/strong>\u30dc\u30bf\u30f3\u304c\u53cd\u5fdc\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e7410\u670820\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>Google Apps\u30e6\u30fc\u30b6\u30fc\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>Google Apps\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u969b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u57fa\u672c\u60c5\u5831\u3068\u3042\u308f\u305b\u3066\u3001\u30b5\u30a4\u30c8\/\u5f79\u8077\/\u793e\u54e1ID\/\u96fb\u8a71\u756a\u53f7\/\u643a\u5e2f\u96fb\u8a71\u756a\u53f7\/\u5831\u544a\u5148\u4e0a\u53f8\u306a\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u5c5e\u6027\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7410\u670815\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>Zoho Analytics\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c6\u30fc\u30d6\u30eb\u306b<strong>\u5b8c\u4e86\u7387<\/strong>\u30ab\u30e9\u30e0\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e7410\u670813\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000034969112\" data-doc-type=\"writer\">\u4ed5\u69d8\u5909\u66f4<\/span><\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>ServiceDesk Plus Cloud\u3067\u65b0\u898f\u4f5c\u6210\u3057\u305f\u3059\u3079\u3066\u306e\u30ec\u30b3\u30fc\u30c9\u306b\u304a\u3044\u3066\u3001\u8aac\u660e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u8ffd\u52a0\u3055\u308c\u305f\u30ea\u30f3\u30af\u304c\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304f\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7<\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u3092\u4f5c\u6210\/\u7de8\u96c6\u3059\u308b\u969b\u3001<strong>\u6280\u8853\u62c5\u5f53\u8005<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8907\u6570\u9078\u629e\u30dc\u30c3\u30af\u30b9\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u306e\u4e00\u89a7\u304c\u30a2\u30eb\u30d5\u30a1\u30d9\u30c3\u30c8\u9806\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>API<\/p>\n<ul>\n<li>API\u306e\u5168\u3066\u306e\u64cd\u4f5c\u306b\u304a\u3044\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u6307\u5b9a\u3055\u308c\u305f\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306f\u5927\u6587\u5b57\u3068\u5c0f\u6587\u5b57\u3092\u533a\u5225\u3057\u306a\u3044\u3067\u6271\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9<\/p>\n<ul>\n<li>\u30e1\u30fc\u30eb\u306e\u51e6\u7406\u4e2d\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u3001\u30e1\u30fc\u30eb\u53d6\u5f97\u304c\u505c\u6b62\u3055\u308c\u3001\u8a2d\u5b9a\u6e08\u307f\u306e\u30e1\u30fc\u30eb\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304fTransMail\u3092\u4f7f\u7528\u3057\u3066\u901a\u77e5\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e2\u30c0\u30f3\uff08\u5148\u9032\uff09\u8a8d\u8a3c\u306b\u57fa\u3065\u3044\u305f\u30d3\u30eb\u30c8\u30a4\u30f3\u306e\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u307e\u305f\u306fMicrosoft\u306e\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u30d0\u30a6\u30f3\u30b9\u30e1\u30fc\u30eb\u304c\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306b\u5230\u9054\u3057\u306a\u3044\u3088\u3046\u30c9\u30ed\u30c3\u30d7\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u30d0\u30a6\u30f3\u30b9\u30e1\u30fc\u30eb\u306f\u30b7\u30b9\u30c6\u30e0\u30ed\u30b0\u306b\u8a18\u9332\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u30e2\u30c0\u30f3\uff08\u5148\u9032\uff09\u8a8d\u8a3c\u3092\u4f7f\u7528\u3057\u305f\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u8a2d\u5b9a\u306b\u304a\u3044\u3066\u3001<strong>\u8fd4\u4fe1\u5148\u540d<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u5fc5\u9808\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e7410\u670811\u65e5<\/span><span style=\"color: #99cc00;\">\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000034849020\" data-doc-type=\"writer\">\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><strong>\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u30a8\u30c7\u30a3\u30bf\u30fc\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u30d5\u30a9\u30fc\u30de\u30c3\u30c8<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u5168\u4f53\u306e\u3059\u3079\u3066\u306e\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30d5\u30a9\u30f3\u30c8\u304a\u3088\u3073\u30b5\u30a4\u30ba\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066 [<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] \u3092\u9078\u629e\u3057\u3001[<strong>Rich text editor style (\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u30a8\u30c7\u30a3\u30bf\u30fc\u306e\u5f62\u5f0f)<\/strong> ]\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u304a\u597d\u307f\u306e\u30d5\u30a9\u30f3\u30c8\u304a\u3088\u3073\u30d5\u30a9\u30f3\u30c8\u30b5\u30a4\u30ba\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/rich-text-editor.png\" width=\"618\" height=\"347\" \/><\/p>\n<p>\u6ce8\uff1a<\/p>\n<ul>\n<li>\u672c\u6a5f\u80fd\u306f\u30e6\u30fc\u30b6\u30fc\u56fa\u6709\u306e\u8a2d\u5b9a\u3067\u3059\u3002<\/li>\n<li>\u500b\u5225\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u7de8\u96c6\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30d5\u30a9\u30f3\u30c8\u3084\u30d5\u30a9\u30f3\u30c8\u30b5\u30a4\u30ba\u3092\u5909\u66f4\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u8cc7\u7523\u8ca9\u58f2\u5143\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u306e\u5b9f\u88c5<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>] \u304b\u3089\u3001\u8ca9\u58f2\u5143\u60c5\u5831\u304a\u3088\u3073\u8ca9\u58f2\u5143\u88fd\u54c1\u306e\u95a2\u9023\u4ed8\u3051\u3092CSV\u30d5\u30a1\u30a4\u30eb\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8ca9\u58f2\u5143\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/configuring-vendors$import-vendors\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u7ba1\u7406\u8005\u4ee5\u5916\u3067\u306f\u3001SDAsset Manager\u3084AssetConfig\u306e\u5f79\u5272\u3092\u4ed8\u4e0e\u3055\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u3082<strong>\u8cc7\u7523<\/strong>\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u30c7\u30fc\u30bf\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u306a\u304a\u3001\u7ba1\u7406\u8005\u6a29\u9650\u306e\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u3001\u8cc7\u7523\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\/\u30b5\u30a4\u30c8\/\u90e8\u7f72\u306e\u66f4\u65b0\u3057\u304b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<ul>\n<li>\u8cc7\u7523\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u304a\u3088\u3073\u90e8\u7f72\u306e\u53cc\u65b9\u304cServiceDesk Plus Cloud\u306b\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u3001\u8cc7\u7523\u306f [<strong>In Store<\/strong>] \u30b9\u30c6\u30fc\u30bf\u30b9\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u8cc7\u7523\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30b5\u30a4\u30c8\u304cServiceDesk Plus Cloud\u306b\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u3001\u8cc7\u7523\u306f [<strong>\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057<\/strong>] \u3068\u3057\u3066\u30a4\u30f3\u30dd\u30fc\u30c8\u3055\u308c\u307e\u3059\u3002\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/data-imported$asset-import\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/asset-vendor-import-implementation.png\" width=\"850\" height=\"847\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e7410\u67085\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>UI\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u7121\u52b9\u5316\u3055\u308c\u305f\u969b\u306b\u30ea\u30f3\u30af\u3092\u958b\u304f\u305f\u3081\u306e\u300cWeb URL\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30a2\u30a4\u30b3\u30f3\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u540c\u3058\u540d\u524d\u3084\u88fd\u54c1\u30bf\u30a4\u30d7\u306e\u8cc7\u7523\u304c\u65e2\u306b\u5b58\u5728\u3059\u308b\u5834\u5408\u306b\u88fd\u54c1\u30bf\u30a4\u30d7\u3092\u5909\u66f4\u3059\u308b\u969b\u306b\u8868\u793a\u3055\u308c\u308b\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3066\u3001\u30e9\u30d9\u30eb\u306e\u6587\u5b57\u6570\u304c20\u6587\u5b57\u3092\u8d85\u3048\u308b\u5834\u5408\u306b\u3001\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306eUI\u4e0a\u306e\u30e9\u30d9\u30eb\u304c\u30c8\u30ea\u30df\u30f3\u30b0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e1\u30fc\u30eb\u7f72\u540d\u306b\u9069\u7528\u3055\u308c\u305f\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u3067\u9069\u5207\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cfc\u8cb7<\/p>\n<ul>\n<li>\u30b4\u30df\u7bb1\u306b\u3042\u308b\u8cfc\u8cb7\u6ce8\u6587\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d9\u30f3\u30c0\u30fc\u306e\u901a\u8ca8\u3068\u8cfc\u8cb7\u6ce8\u6587\u306e\u57fa\u672c\u901a\u8ca8\u306e\u901a\u8ca8\u8a18\u53f7\u304c\u540c\u3058\u5834\u5408\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e<strong>\u7dcf\u8a08<\/strong>\u30ab\u30e9\u30e0\u306e\u5024\u304c\u30d9\u30f3\u30c0\u30fc\u306e\u901a\u8ca8\u3067\u306f\u306a\u304f\u3001\u57fa\u672c\u901a\u8ca8\u3067\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30a4\u30c8\u3092\u9078\u629e\u305b\u305a\u306b\u3001\u30d0\u30fc\u30b3\u30fc\u30c9\/QR\u30b3\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3066\u8cc7\u7523\u3092\u53d7\u3051\u53d6\u308d\u3046\u3068\u3059\u308b\u5834\u5408\u3001\u8cfc\u8cb7\u6ce8\u6587\u306b\u65b0\u898f\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8ffd\u52a0\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e7410\u67081\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000034513183\" data-doc-type=\"writer\">\u30af\u30e9\u30a6\u30c9\u96fb\u8a71\u9023\u643a<\/span><\/h5>\n<p><span data-doc-id=\"4504799000034513183\" data-doc-type=\"writer\">ServiceDesk Plus Cloud\u306b\u30d3\u30eb\u30c8\u30a4\u30f3\u306e\u96fb\u8a71\u9023\u643a\u304c\u8ffd\u52a0\u3055\u308c\u3001\u96fb\u8a71\u306e\u767a\u4fe1\/\u7740\u4fe1\/\u8a18\u9332\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7ba1\u7406\u8005\u304c\u9023\u643a\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u6280\u8853\u62c5\u5f53\u8005\u306fServiceDesk Plus Cloud\u3067\u76f4\u63a5\u96fb\u8a71\u306e\u767a\u4fe1\u3084\u7740\u4fe1\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u901a\u8a71\u3057\u305f\u4e2d\u3067\u91cd\u8981\u306a\u70b9\u306b\u3064\u3044\u3066\u306f\u3001\u901a\u8a71\u8aac\u660e\u3068\u3057\u3066\u6587\u66f8\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span data-doc-id=\"4504799000034513183\" data-doc-type=\"writer\">\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u3082\u3088\u308a\u307e\u3059\u304c\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u4ee5\u4e0b\u3044\u305a\u308c\u304b\u306e\u65b9\u6cd5\u3092\u4f7f\u7528\u3057\u3066\u3001\u96fb\u8a71\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000034513183\" data-doc-type=\"writer\"><strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong>\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u6a29\u9650\u306e\u3042\u308b\u6280\u8853\u62c5\u5f53\u8005\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u304b\u3089\u4f9d\u983c\u8005\u3078\u96fb\u8a71\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6587\u66f8\u5316\u3055\u308c\u305f\u30e1\u30e2\u3084\u96fb\u8a71\u5185\u5bb9\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u30bf\u30d6\u306b\u8a18\u9332\u3055\u308c\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/telephony-integration.png\" \/><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000034513183\" data-doc-type=\"writer\">\u6280\u8853\u62c5\u5f53\u8005\u306f<\/span>ServiceDesk Plus Cloud\u306e\u30d5\u30c3\u30bf\u30fc\u306b\u3042\u308b\u30c0\u30a4\u30a2\u30eb\u30d1\u30c3\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u304a\u597d\u304d\u306a\u96fb\u8a71\u756a\u53f7\u3078\u96fb\u8a71\u3092\u304b\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/telephony-log.png\" \/><\/p>\n<p><span data-doc-id=\"4504799000034513183\" data-doc-type=\"writer\">\u96fb\u8a71\u5185\u5bb9\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u901a\u8a71\u30ed\u30b0<\/strong>] \u306b\u8a18\u9332\u3055\u308c\u307e\u3059\u3002 <\/span><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e749\u670830\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u9023\u643a<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><strong>TeamViewer\u9023\u643a<\/strong><\/p>\n<p style=\"padding-left: 40px;\">TeamViewer\u3068ServiceDesk Plus Cloud\u3092\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u9023\u643a\u3067\u306f\u3001\u30ec\u30ae\u30e5\u30e9\u30fc\u30ea\u30e2\u30fc\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\uff08\u30e6\u30fc\u30b6\u30fc\u306e\u753b\u9762\u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u5165\u529b\u5236\u5fa1\u3092\u884c\u3046\uff09\u3068\u30d1\u30a4\u30ed\u30c3\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\uff08\u30ea\u30e2\u30fc\u30c8\u30c7\u30d0\u30a4\u30b9\u306e\u30ab\u30e1\u30e9\u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u914d\u4fe1\u3092\u884c\u3046\uff09\u306e\u53cc\u65b9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u3092\u6709\u52b9\u5316\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/setting-icon.png\" \/>] &gt; [<strong>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\uff06\u30a2\u30c9\u30aa\u30f3<\/strong>] &gt; [<strong>\u9023\u643a<\/strong>] &gt; [<strong>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u9023\u643a<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001TeamViewer\u306e\u30c8\u30b0\u30eb\u3092\u5229\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000034358545\" data-doc-type=\"writer\">\u9023\u643a\u3059\u308b\u3068\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u53f3\u5074\u306e\u30da\u30a4\u30f3\u306b\u3042\u308b\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001TeamViewer\u3078\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/third-party-integrations.png\" \/><\/p>\n<p style=\"padding-left: 40px;\"><strong>ADManager Plus\u9023\u643a<\/strong><\/p>\n<p style=\"padding-left: 40px;\">ADManager Plus\u3068ServiceDesk Plus Cloud\u3092\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u3001ADManager Plus\u306b\u95a2\u9023\u3059\u308b\u69d8\u3005\u306a\u30e6\u30fc\u30b6\u30fc\u64cd\u4f5c\u3092ServiceDesk Plus Cloud\u304b\u3089\u76f4\u63a5\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u3092\u6709\u52b9\u5316\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/setting-icon.png\" \/>] &gt;&gt; [\u30a2<strong>\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\uff06\u30a2\u30c9\u30aa\u30f3<\/strong>] &gt;&gt; [<strong>\u9023\u643a<\/strong>] &gt;&gt; [<strong>ManageEngine\u9023\u643a<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001ADManager Plus\u306e\u30c8\u30b0\u30eb\u3092\u5229\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"padding-left: 40px;\">\u9023\u643a\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001ADManager Plus\u306eWeb\u30bf\u30d6\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002Web\u30bf\u30d6\u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u53f3\u5074\u306e\u30da\u30a4\u30f3\u306b\u3042\u308bADManager Plus\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u304b\u3089\u3001\u69d8\u3005\u306a\u30e6\u30fc\u30b6\u30fc\u64cd\u4f5c\u3092\u6280\u8853\u62c5\u5f53\u8005\u304c\u76f4\u63a5\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/admanager-plus-integration.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e749\u670828\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u30ea\u30ea\u30fc\u30b9\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong><\/p>\n<p>\u30ea\u30ea\u30fc\u30b9\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u304c\u5c0e\u5165\u3055\u308c\u3001\u30ab\u30b9\u30bf\u30e0\u6761\u4ef6\u3092\u3082\u3068\u306b\u30eb\u30fc\u30eb\u3092\u4f5c\u6210\u3057\u3001\u30ea\u30ea\u30fc\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u304a\u3051\u308b\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u975e\u8868\u793a<\/strong>\u300d\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8868\u793a<\/strong>\u300d\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5fc5\u9808\u5316<\/strong>\u300d\u306a\u3069\u306e\u69d8\u3005\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u30eb\u30fc\u30eb\u306f\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30bf\u30a4\u30d7\u3092\u3082\u3068\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u69d8\u3005\u306a\u30d5\u30a9\u30fc\u30e0\u30a4\u30d9\u30f3\u30c8\u3092\u3082\u3068\u306b\u3001\u3044\u3064\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3059\u308b\u304b\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30ea\u30fc\u30b9\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff06\u30d5\u30a9\u30fc\u30e0<\/strong>] &gt;&gt; [<strong>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] &gt;&gt; [<strong>\u30ea\u30ea\u30fc\u30b9\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] \u3088\u308a\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/release-form-rules.png\" \/><\/p>\n<p>\u6ce8\uff1a<\/p>\n<ul>\n<li>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b5\u30a4\u30c9\u3067\u5b9f\u884c\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u60c5\u5831\u30da\u30fc\u30b8\u3067\u30ea\u30ea\u30fc\u30b9\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3057\u305f\u969b\u306b\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3055\u305b\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u306a\u304a\u3001[\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a] \u3092\u4f7f\u7528\u3057\u3066\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u304c\u4f5c\u6210\u3055\u308c\u305f\u969b\u306b\u30ea\u30ea\u30fc\u30b9\u306e\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3092\u7121\u52b9\u306b\u3059\u308b\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff1a\u753b\u50cf\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306b\u5bfe\u5fdc<\/strong><\/p>\n<p>\u57fa\u672c\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u3066\u3001\u753b\u50cf\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u3001\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u80cc\u666f\u3084\u30a2\u30a4\u30b3\u30f3\u3068\u3057\u3066\u305d\u306e\u753b\u50cf\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<strong>\u30ae\u30e3\u30e9\u30ea\u30fc<\/strong>\u304c\u8ffd\u52a0\u3055\u308c\u3066\u304a\u308a\u3001\u30ae\u30e3\u30e9\u30ea\u30fc\u306b\u3066\u3001\u5916\u90e8\u30db\u30b9\u30c6\u30a3\u30f3\u30b0\u4e0d\u8981\u3067ServiceDesk Plus Cloud \u304b\u3089\u76f4\u63a5\u753b\u50cf\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\/\u8868\u793a\/\u4f7f\u7528\/\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30a2\u30af\u30bb\u30b9\u3059\u308b\u306b\u306f\u300c<a href=\"https:\/\/help.sdpondemand.com\/customize-requester-home-page\" target=\"_blank\" rel=\"noopener\">\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u30a8\u30c7\u30a3\u30bf\u30fc\uff08\u57fa\u672c\uff09<\/a>\u300d\u3078\u79fb\u52d5\u3057\u3066\u3001[<strong>\u30ae\u30e3\u30e9\u30ea\u30fc<\/strong>] \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/requester-portal-editor.png\" \/><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000034358545\" data-doc-type=\"writer\">\u753b\u50cf\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u306b\u306f\u300c<\/span>Upload Image\uff08\u753b\u50cf\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\uff09\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u304a\u597d\u307f\u306e\u753b\u50cf\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li><span data-doc-id=\"4504799000034358545\" data-doc-type=\"writer\">\u753b\u50cf\u3092\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001\u30ae\u30e3\u30e9\u30ea\u30fc\u304b\u3089\u304a\u597d\u307f\u306e\u753b\u50cf\u3092\u9078\u629e\u3057\u3001\u80cc\u666f\u306e\u30b9\u30bf\u30a4\u30ebCSS\u30b3\u30fc\u30c9\u3092\u30b3\u30d4\u30fc\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u30b9\u30bf\u30a4\u30eb\u30bf\u30b0\u3092\u8ffd\u52a0\u3057\u3066HTML\u30a8\u30c7\u30a3\u30bf\u30fc\u3067\u30b3\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<\/span><\/li>\n<li>\u753b\u50cf\u3092\u524a\u9664\u3059\u308b\u306b\u306f\u3001\u753b\u50cf\u306b\u30de\u30a6\u30b9\u30aa\u30fc\u30d0\u30fc\u3057\u3066\u3001\u524a\u9664\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/gallery-temp.png\" \/><\/p>\n<p>\u672c\u6a5f\u80fd\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/customize-requester-home-page$gallery\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><span data-doc-id=\"4504799000034358545\" data-doc-type=\"writer\">\u6ce8\uff1a\u30c7\u30d5\u30a9\u30eb\u30c8\u753b\u50cf\u306f\u524a\u9664\u3067\u304d\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><strong>Zia\u306e\u5168\u753b\u9762\u8868\u793a<\/strong><\/p>\n<p>Zia\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5225\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u8aad\u307f\u8fbc\u307f\u3001Zia\u306b\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u64cd\u4f5c\u3092\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u753b\u9762\u304b\u3089\u8907\u6570\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u5225\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u7ba1\u7406\u8005\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u753b\u9762\u304b\u3089Zia\u3092\u6709\u52b9\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><span data-doc-id=\"4504799000034358545\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/zia$full-view\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/zia-full-view.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e749\u67089\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e748\u670831\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u9023\u643a<\/span><\/h5>\n<p><strong>Zoho Survey\u9023\u643a<\/strong><\/p>\n<p><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u5f37\u529b\u306a\u8abf\u67fb\u4f5c\u6210\u30c4\u30fc\u30eb\u3067\u3042\u308bZoho Survey\u3068ServiceDesk Plus Cloud\u3092<\/span>\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7ba1\u7406\u8005\u306f\u6570\u5206\u4ee5\u5185\u306b\u8907\u96d1\u306a\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002Zoho Survey\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u5fdc\u7b54\u3092\u53ce\u96c6\/\u5206\u6790\u3057\u305f\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u6709\u76ca\u306a\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u9023\u643a\u3092\u6709\u52b9\u306b\u3059\u308b\u306b\u306f\u3001[<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\uff06\u30a2\u30c9\u30aa\u30f3<\/strong>] &gt; [<strong>Zoho Survey<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u304f\u3060\u3055\u3044\u3002Zoho Survey\u306e\u8a2d\u5b9a\u306f <\/span>[<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30e6\u30fc\u30b6\u30fc\u8abf\u67fb<\/strong>] \u304b\u3089\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/zoho-survey-settings.png\" \/><\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u3078\u9001\u4fe1\u3059\u308b\u8abf\u67fb\u3092\u81ea\u52d5\u5316\u3057\u3001\u8abf\u67fb\u30eb\u30fc\u30eb\u3092\u4ecb\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u57fa\u3065\u3044\u3066\u3001\u69d8\u3005\u306a\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7528\u3044\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/survey-rules.png\" \/><\/p>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/zoho-survey\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><strong>\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><strong>\u7d44\u7e54\u306e\u5f79\u5272\u3092\u3082\u3064\u30e6\u30fc\u30b6\u30fc\u306e\u95a2\u9023\u4ed8\u3051\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u7d44\u7e54\u306e\u5f79\u5272\u3092\u3059\u3079\u3066\u306e\u30ec\u30d9\u30eb\uff08\u7d44\u7e54\u30ec\u30d9\u30eb\u3092\u9664\u304f<\/span>\uff09\u306e\u30e6\u30fc\u30b6\u30fc\/\u30b5\u30a4\u30c8\/\u30a8\u30ea\u30a2\/\u90e8\u7f72\/\u30b0\u30eb\u30fc\u30d7\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u7ba1\u7406\u8005\u306f\u30a8\u30ea\u30a2\u3084\u90e8\u7f72\u3092<\/span>ServiceDesk Plus Cloud\u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\/\u30b5\u30a4\u30c8\/\u30a8\u30ea\u30a2\/\u90e8\u7f72\/\u30b0\u30eb\u30fc\u30d7\u306e\u7d44\u7e54\u306e\u5f79\u5272\u3092\u66f4\u65b0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5b58\u5728\u3057\u3066\u3044\u306a\u3044\u7d44\u7e54\u306e\u5f79\u5272\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u30a4\u30f3\u30dd\u30fc\u30c8\u306e\u524d\u306b\u7d44\u7e54\u306e\u5f79\u5272\u3092\u4f5c\u6210\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u30b5\u30a4\u30c8\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u969b\u306b\u30b5\u30a4\u30c8\u540d\u304c\u6307\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u7d44\u7e54\u306e\u5f79\u5272\u306b\u6709\u52b9\u306a\u30c7\u30fc\u30bf\u304c\u5b58\u5728\u3059\u308b\u3088\u3046\u3067\u3042\u308c\u3070\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u30b5\u30a4\u30c8\u306b\u30c7\u30fc\u30bf\u304c\u30a4\u30f3\u30dd\u30fc\u30c8\u3055\u308c\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/data-imported$admin\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/import-orgrole.png\" \/><\/p>\n<p style=\"padding-left: 40px;\"><strong>\u4f5c\u696d\u30ed\u30b0\u306e\u5305\u62ec\u7684\u306a\u30a4\u30f3\u30dd\u30fc\u30c8\u6a5f\u80fd<\/strong><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u30ea\u30af\u30a8\u30b9\u30c8\/\u5909\u66f4\/\u554f\u984c\/\u30ea\u30ea\u30fc\u30b9\u306e\u4f5c\u696d\u30ed\u30b0\u3001\u304a\u3088\u3073\u305d\u308c\u3089\u306e\u5404\u30bf\u30b9\u30af\u306e\u4f5c\u696d\u30ed\u30b0\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u3059\u3079\u3066\u306e\u5bfe\u5fdc\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u4f5c\u696d\u30ed\u30b0\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306e\u5358\u4e00\u6a5f\u80fd\u3068\u306a\u308b\u3088\u3046\u3001<\/span>\u30a4\u30f3\u30dd\u30fc\u30c8\u30a6\u30a3\u30b6\u30fc\u30c9\u3092\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/generic-import.png\" \/><\/p>\n<ul>\n<li><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u4f5c\u696d\u30ed\u30b0\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u306b\u306f\u3001CSV\u30d5\u30a1\u30a4\u30eb\u3067\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u6307\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30ea\u30af\u30a8\u30b9\u30c8\/\u554f\u984c\/\u30ea\u30ea\u30fc\u30b9\/\u5909\u66f4\u306e\u4f5c\u696d\u30ed\u30b0\u306e\u5834\u5408\u3001\u5404<strong>\u30e2\u30b8\u30e5\u30fc\u30eb<\/strong>\u30ab\u30e9\u30e0\u306e\u5024\u3068\u3057\u3066\u3001<strong>\u30ea\u30af\u30a8\u30b9\u30c8<\/strong>\/<strong>\u554f\u984c<\/strong>\/<strong>\u30ea\u30ea\u30fc\u30b9<\/strong>\/<strong>\u5909\u66f4<\/strong>\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30bf\u30b9\u30af\u306e\u4f5c\u696d\u30ed\u30b0\u306e\u5834\u5408\u306f\u3001\u5404\u30bf\u30b9\u30af\u306e\u5024\u3068\u3057\u3066\u3001<strong>\u4e00\u822c\u30bf\u30b9\u30af<\/strong>\/<strong>\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30b9\u30af<\/strong>\/<strong>\u5909\u66f4\u30bf\u30b9\u30af<\/strong>\/<strong>\u554f\u984c\u30bf\u30b9\u30af<\/strong>\/<strong>\u30ea\u30ea\u30fc\u30b9\u30bf\u30b9\u30af<\/strong>\/<strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30bf\u30b9\u30af<\/strong>\/<strong>\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u30bf\u30b9\u30af<\/strong>\u3092\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<\/ul>\n<p><strong>\u30ea\u30ea\u30fc\u30b9<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><strong>\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u304a\u3088\u3073\u4f5c\u696d\u30ed\u30b0\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u30ea\u30ea\u30fc\u30b9\u304c\u8a72\u5f53\u30b9\u30c6\u30fc\u30b8\u3092\u904e\u304e\u305f\u5f8c\u3001Release Engineer\uff08\u30ea\u30ea\u30fc\u30b9\u306e\u7de8\u96c6\u6a29\u9650\u3042\u308a\uff09\u3084Release Manager\u306b\u3066\u3001<\/span>\u30ea\u30ea\u30fc\u30b9\u30b9\u30c6\u30fc\u30b8\u3067\u4fdd\u7559\u4e2d\u3068\u306a\u3063\u3066\u3044\u308b\u627f\u8a8d\u3092\u524a\u9664\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ea\u30ea\u30fc\u30b9\u306bRelease Manager\u304c\u5272\u308a\u5f53\u3066\u3089\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u306f\u3001SDRelease 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40px;\"><strong>\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u304a\u3088\u3073\u4f5c\u696d\u30ed\u30b0\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p style=\"padding-left: 40px;\"><span data-doc-id=\"4504799000033384093\" data-doc-type=\"writer\">\u30ea\u30ea\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u30bf\u30b9\u30af\u30aa\u30fc\u30ca\u30fc\u3067\u3042\u3063\u3066\u3082\u3001\u5272\u308a\u5f53\u3066\u3089\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u306e\u8868\u793a\u3084\u7de8\u96c6\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u3067\u4f5c\u696d\u30ed\u30b0\u3092\u8ffd\u52a0\u3057\u305f\u308a\u7ba1\u7406\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u306e\u306a\u3044<\/span>Release Engineer\u306f\u3001\u81ea\u8eab\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u3092\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u304b\u3089\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e749\u67086\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000033265454\" data-doc-type=\"writer\">\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<p><strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u30a8\u30c7\u30a3\u30bf\u30fc\u306e\u65b0\u898f\u5c5e\u6027<\/strong><\/p>\n<p>HTML\u3092\u4f7f\u7528\u3057\u3066\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u5185\u3067Zia\u3084\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3092\u8d77\u52d5\u3059\u308b\u5c5e\u6027\u3092\u65b0\u305f\u306b\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u5c5e\u6027\u306f\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u57fa\u672c\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u5c5e\u6027\u3092\u8ffd\u52a0\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u4e00\u822c\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] 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[<strong>\u62e1\u5f35\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0<\/strong>] \u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u56fa\u6709\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u306f\u306a\u304f\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u5168\u4f53\u306e\u3059\u3079\u3066\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u8aa4\u3063\u3066\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ec\u30dd\u30fc\u30c8\u3067\u300c<strong>Requests Status by category<\/strong>\u300d\u304c\u30b9\u30da\u30a4\u30f3\u8a9e\u304a\u3088\u3073\u30dd\u30eb\u30c8\u30ac\u30eb\u8a9e\u306b\u7ffb\u8a33\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e748\u670830\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u306e\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3\u304c\u4f5c\u6210\u6642\u306b\u8a8d\u8a3c\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u306a\u304a\u3001\u30b5\u30d6\u30c9\u30e1\u30a4\u30f3\u306eCNAME\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u540d\u524d\u89e3\u6c7a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0URL\u306f\u4f5c\u6210\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u4ed5\u69d8\u5909\u66f4<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0URL\u3092\u4f5c\u6210\u3059\u308b\u3068\u3001\u305d\u308c\u4ee5\u964d\u306f\u7de8\u96c6\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30e0URL\u3092\u524a\u9664\u3059\u308b\u304b\u3001\u65b0\u898fURL\u3092\u8ffd\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>ServiceDesk Plus Cloud\u306e\u3059\u3079\u3066\u306e\u30e1\u30fc\u30eb\u306b\u304a\u3044\u3066\u3001<strong>HTTPS<\/strong>\u30d7\u30ed\u30c8\u30b3\u30eb\u3092\u4f7f\u7528\u3057\u3066\u30c7\u30d5\u30a9\u30eb\u30c8\u306eURL\u304c\u9001\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e748\u670825\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e748\u670816\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<br \/>\n<\/span><\/h4>\n<h5>Zia\u306e\u4e88\u6e2c<\/h5>\n<p>Zia\u3067\u306f\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u95a2\u9023\u3059\u308b\u6280\u8853\u62c5\u5f53\u8005\u3001\u30ab\u30c6\u30b4\u30ea\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u5b66\u7fd2\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7ba1\u7406\u8005\u306f [<strong>Setup<\/strong>] &gt;&gt; [<strong>Zia<\/strong>] &gt;&gt; [<strong>Artificial Intelligence<\/strong>] \u304b\u3089\u4e88\u6e2c\u6a5f\u80fd\u3092\u6709\u52b9\u5316\u3057\u3066\u3001100\u4ee5\u4e0a\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7528\u3044\u3066Zia\u306e\u5b66\u7fd2\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<p>\u203b\u73fe\u5728\u3001Zia\u306f\u65e5\u672c\u8a9e\u74b0\u5883\u306b\u306f\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/artificial-Intelligence.png\" \/><\/p>\n<p><strong>\u6280\u8853\u62c5\u5f53\u8005\u306e\u4e88\u6e2c<\/strong><\/p>\n<p>Zia\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u95a2\u9023\u3059\u308b\u6280\u8853\u62c5\u5f53\u8005\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3088\u3046\u3001\u5b66\u7fd2\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u5b66\u7fd2\u304c\u5b8c\u4e86\u3059\u308b\u3068\u3001\u7de8\u96c6\u4e2d\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u95a2\u9023\u3059\u308b\u4e0a\u4f4d3\u540d\u306e\u6280\u8853\u62c5\u5f53\u8005\u304cZia\u304b\u3089\u63d0\u6848\u3055\u308c\u307e\u3059\u3002\u4e88\u6e2c\u3057\u305f\u6280\u8853\u62c5\u5f53\u8005\u3092Zia\u3067\u81ea\u52d5\u9069\u7528\u3059\u308b\u306b\u306f\u3001<strong>\u6280\u8853\u62c5\u5f53\u8005\u306e\u81ea\u52d5\u5272\u308a\u5f53\u3066<\/strong>\u3092\u884c\u3044\u3001\u6280\u8853\u62c5\u5f53\u8005\u306e\u81ea\u52d5\u5272\u308a\u5f53\u3066\u30e2\u30c7\u30eb\u3068\u3057\u3066<strong>Artificial Intelligence (Zia)<\/strong> \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30ab\u30c6\u30b4\u30ea\u306e\u4e88\u6e2c<\/strong><\/p>\n<p>Zia\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3057\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u95a2\u9023\u3059\u308b\u30ab\u30c6\u30b4\u30ea\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5b66\u7fd2\u304c\u5b8c\u4e86\u3059\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u7de8\u96c6\u4e2d\u306b\u4e0a\u4f4d3\u3064\u306e\u95a2\u9023\u30ab\u30c6\u30b4\u30ea\u304cZia\u304b\u3089\u63d0\u6848\u3055\u308c\u307e\u3059\u3002\u30ab\u30c6\u30b4\u30ea\u306e\u4e88\u6e2c\u306f\u3001\u65e2\u5b58\u306e\u8a2d\u5b9a\u3067\u30ab\u30c6\u30b4\u30ea\u304c\u5b9a\u7fa9\u6e08\u307f\u3067\u306f\u306a\u3044\u5834\u5408\u306b\u9650\u3063\u3066\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n[<strong>Setup<\/strong>] &gt;&gt; [<strong>Zia<\/strong>] &gt;&gt; [<strong>Artificial Intelligence<\/strong>] \u304b\u3089<strong>Apply Prediction<\/strong>\u3092\u6709\u52b9\u306b\u3059\u308b\u3068\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u305f\u5f8c\u3001\u4e88\u6e2c\u3055\u308c\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30c6\u30b4\u30ea\u3092Zia\u306b\u3088\u3063\u3066\u81ea\u52d5\u9069\u7528\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/artificial-Intelligence-zia.png\" \/><\/p>\n<p><strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4e88\u6e2c<\/strong><\/p>\n<p>Zia\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7de8\u96c6\u3057\u305f\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u304b\u3089\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u306e\u5909\u63db\/\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u3078\u306e\u5909\u63db\u3092\u884c\u3063\u305f\u308a\u3059\u308b\u969b\u306b\u3001\u9069\u5207\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3088\u3046\u3001\u5b66\u7fd2\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h5>Zia\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30de\u30eb\u30c1\u30dd\u30fc\u30bf\u30eb\u5bfe\u5fdc<\/strong><\/p>\n<p>Zia\u306f\u300c\u4eba\u4e8b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u3084\u300c\u30d5\u30a1\u30b7\u30ea\u30c6\u30a3\u30c7\u30b9\u30af\u300d\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u3082\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Zia\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u30a2\u30af\u30b7\u30e7\u30f3\u3084\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u3001\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u56fa\u6709\u306e\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002\uff11\u3064\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u4ed6\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u306f\u53cd\u6620\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u985e\u4f3c\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u306eID\u3084\u4ef6\u540d\u3092\u3082\u3068\u306b\u985e\u4f3c\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u53d6\u5f97\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Zia\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067<strong>Similar request<\/strong>\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u7279\u5b9a\u306eID\/\u4ef6\u540d\u306b\u985e\u4f3c\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u76f4\u8fd11000\u4ef6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u53d6\u5f97\u3055\u308c\u307e\u3059\u3002\u53d6\u5f97\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u76f4\u8fd124\u6642\u9593\u4ee5\u5185\u306e\u4f5c\u6210\u6642\u9593\u3092\u3082\u3068\u306b\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/similar-request.png\" \/><\/p>\n<h5><span data-doc-id=\"4504799000032644756\" data-doc-type=\"writer\">\u8cc7\u7523\u3068CMDB\u306e\u6a5f\u80fd\u5f37\u5316<\/span><\/h5>\n<ul>\n<li>\u30b9\u30ad\u30e3\u30f3\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e00\u89a7\u306b\u300c<strong>Zero Installation Software\uff08\u3069\u3053\u306b\u3082\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u306a\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff09<\/strong>\u300d\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u8ffd\u52a0\u3055\u308c\u3001\u3069\u306e\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u306a\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u300c\u8868\u793a\u3059\u308b\u30ab\u30e9\u30e0\u3092\u9078\u629e\u300d\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b9\u30ad\u30e3\u30f3\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e00\u89a7\u306b<strong>\u30d0\u30fc\u30b8\u30e7\u30f3<\/strong>\u30ab\u30e9\u30e0\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u30d9\u30fc\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u3067101\u540d\u4ee5\u4e0a\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u898f\u30ec\u30dd\u30fc\u30c8\u300cLogical Drives with less than 10% of Free space\uff08\u7a7a\u304d\u5bb9\u91cf\u304c10%\u672a\u6e80\u306e\u8ad6\u7406\u30c9\u30e9\u30a4\u30d6\uff09\u300d\u304c\u8ffd\u52a0\u3055\u308c\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5168\u4f53\u306e\u3059\u3079\u3066\u306e<strong>\u7a7a\u304d\u5bb9\u91cf\u304c10%\u672a\u6e80\u306e\u8ad6\u7406\u30c9\u30e9\u30a4\u30d6<\/strong>\u306e\u4e00\u89a7\u3092\u53d6\u5f97\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000032644756\" data-doc-type=\"writer\">\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u300c<strong>\u7a7a\u304d\u30c7\u30a3\u30b9\u30af\u5bb9\u91cf\u304c10%\u4ee5\u4e0b\u306e\u30b5\u30fc\u30d0<\/strong> \u300d\u3067\u3001<strong>\u7dcf\u5bb9\u91cf<\/strong>\u304a\u3088\u3073<strong>\u7a7a\u304d\u5bb9\u91cf<\/strong><\/span>\u306e\u5024\u304cGB\u3067\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000032644756\" data-doc-type=\"writer\">\u8cc7\u7523\u306e\u30c6\u30fc\u30d6\u30eb\u30ec\u30dd\u30fc\u30c8\u306b\u30ab\u30e9\u30e0\u300c<\/span><strong>Last Scan Time\uff08\u6700\u65b0\u30b9\u30ad\u30e3\u30f3\u65e5\u6642\uff09<\/strong>\u300d\u300c<strong>Last Scan Status\uff08\u6700\u65b0\u30b9\u30ad\u30e3\u30f3\u30b9\u30c6\u30fc\u30bf\u30b9\uff09<\/strong>\u300d\u300c<strong>Scan Message\uff08\u30b9\u30ad\u30e3\u30f3\u30e1\u30c3\u30bb\u30fc\u30b8\uff09<\/strong>\u300d\u304c\u65b0\u305f\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000032644756\" data-doc-type=\"writer\">\u30c6\u30fc\u30d6\u30eb\u30ec\u30dd\u30fc\u30c8\u300c<strong>\u3059\u3079\u3066\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf<\/strong>\u300d\u300c<strong>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3<\/strong>\u300d\u300c<strong>\u30b5\u30fc\u30d0<\/strong>\u300d\u306b\u300c<\/span><strong>Scan Message\uff08\u30b9\u30ad\u30e3\u30f3\u30e1\u30c3\u30bb\u30fc\u30b8\uff09<\/strong>\u300d\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000032644756\" data-doc-type=\"writer\">CMDB\u306e\u4e00\u89a7\u3067\u300c\u30b7\u30f3\u30b0\u30eb\u30e9\u30a4\u30f3\u300d\u300c\u30d4\u30c3\u30af\u30ea\u30b9\u30c8\u300d\u300c\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u300d\u300c\u96fb\u8a71\u300d\u300cURL\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u691c\u7d22\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u3067<strong>\u691c\u7d22\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001CI\u30bf\u30a4\u30d7\u3092\u53c2\u7167\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3068\u3057\u3066\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>Webhook\u306e\u30c6\u30b9\u30c8<\/h5>\n<p><span data-doc-id=\"4504799000032644756\" data-doc-type=\"writer\">Webhook\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u30c8\u30ea\u30ac\u30fc\u3084\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u95a2\u9023\u4ed8\u3051\u308b\u524d\u306b\u6f5c\u5728\u7684\u306a\u30a8\u30e9\u30fc\u3092\u56de\u907f\u3067\u304d\u308b\u3088\u3046\u3001<\/span>SDAdmins\u306fwebhook\u3092\u4fdd\u5b58\u3057\u3001\u30c6\u30b9\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/new-webhooks.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e748\u670819\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5><span data-doc-id=\"4504799000032204539\" data-doc-type=\"writer\">\u65b0\u6a5f\u80fd<\/span><\/h5>\n<p><strong>Zoho Directory\u9023\u643a<\/strong><\/p>\n<p>Zoho Directory\u3067\u306f\u3001\u69d8\u3005\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3079\u3066\u306e\u7d44\u7e54\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8ffd\u52a0\/\u7de8\u96c6\u3001\u5f79\u5272\/\u6a29\u9650\u306e\u8a2d\u5b9a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3059\u308b\u4f9d\u983c\u8005\/\u6280\u8853\u62c5\u5f53\u8005\u3078\u306e\u5272\u308a\u5f53\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3059\u308b\u30b0\u30eb\u30fc\u30d7\u3078\u306e\u5272\u308a\u5f53\u3066\u3001\u30ed\u30b0\u30a4\u30f3\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306e\u76e3\u8996\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u5909\u66f4\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30dd\u30ea\u30b7\u30fc\u306e\u8a2d\u5b9a\u306a\u3069\u3001\u69d8\u3005\u306a\u30e6\u30fc\u30b6\u30fc\u7ba1\u7406\u64cd\u4f5c\u304c\u5b9f\u884c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u203bZoho Directory\u306e\u3054\u5229\u7528\u30e6\u30fc\u30b6\u30fc\u6570\u306b\u3088\u3063\u3066\u306f\u6709\u511f\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u9023\u643a\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u7ba1\u7406\u8005\u3068\u3057\u3066<strong>Zoho Directory<\/strong>\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u3001 [<strong>\u7ba1\u7406\u30d1\u30cd\u30eb<\/strong>] &gt;&gt; [<strong>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong>] &gt;&gt; [<strong>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u8ffd\u52a0<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001ServiceDesk Plus\u3092\u691c\u7d22\u3057\u3066 [\u8ffd\u52a0] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u304a\u597d\u307f\u306eServiceDesk Plus Cloud\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3092\u9078\u629e\u3057\u3066\u3001\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u78ba\u8a8d\u3057\u3001Zoho Directory\u306b\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/zoho-directory-integration.png\" \/><\/p>\n<p>\u6ce8\uff1aZoho Directory\u9023\u643a\u306fServiceDesk Plus Cloud\u306e\u5404\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3054\u3068\u306b\u500b\u5225\u306b\u6709\u52b9\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e748\u670817\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30bf\u30b9\u30af<\/p>\n<ul>\n<li>\u524a\u9664\u3057\u305f\u30bf\u30b9\u30af\u306eURL\u306f\u3001\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3067\u306f\u306a\u304f\u30a8\u30e9\u30fc\u30da\u30fc\u30b8\u306b\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30a4\u30f3\u30dd\u30fc\u30c8<\/p>\n<ul>\n<li>\u30a4\u30f3\u30dd\u30fc\u30c8\u306e\u30b5\u30de\u30ea\u30d5\u30a1\u30a4\u30eb\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u9078\u629e\u3057\u305f\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u306b\u5236\u9650\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\n<ul>\n<li>\u3059\u3079\u3066\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u30bf\u30b9\u30af\/\u30b3\u30e1\u30f3\u30c8\/\u4f5c\u696d\u30ed\u30b0<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\/\u554f\u984c\/\u30ea\u30ea\u30fc\u30b9\/CMDB\/\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u3059\u3079\u3066\u306e\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30c8\u30ea\u30ac\u30fc\u306e\u7de8\u96c6\u30d5\u30a9\u30fc\u30e0\u3092\u4fdd\u5b58\u3057\u305f\u5f8c\u3001\u30c8\u30ea\u30ac\u30fc\u306b\u8ffd\u52a0\u3057\u305f\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4e26\u3073\u66ff\u3048\u3089\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u304c\u30c7\u30d5\u30a9\u30eb\u30c8\u8a00\u8a9e\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u627f\u8a8d\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u4e0d\u9069\u5207\u306a\u8272\u3067\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u300c\u3059\u3079\u3066\u306e\u5b50\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30af\u30ed\u30fc\u30ba \u300d\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u304a\u308a\u3001\u95a2\u9023\u3059\u308b\u5b50\u30ea\u30af\u30a8\u30b9\u30c8\u304c<strong>\u300cResolved\u300d<\/strong>\u307e\u305f\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u3057\u305f<strong>\u300cCompleted\u300d\u30b9\u30c6\u30fc\u30bf\u30b9<\/strong>\u306e\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30af\u30ed\u30fc\u30ba\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li><span data-doc-id=\"4504799000032052378\" data-doc-type=\"writer\">\u9001\u4fe1\u8005\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\/\u540d\u524d\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u30b0\u30eb\u30fc\u30d7\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u3066\u3044\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u9001\u4fe1\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001<\/span>\u696d\u52d9\u30eb\u30fc\u30eb\/\u30c8\u30ea\u30ac\u30fc\/\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u95a2\u9023\u3059\u308b\u901a\u77e5\u304c\u610f\u56f3\u305b\u305a\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>CAB\u627f\u8a8d\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u5909\u66f4\u306e\u7de8\u96c6\u30d5\u30a9\u30fc\u30e0\u3067\u5909\u66f4\u30b9\u30c6\u30fc\u30bf\u30b9\u3092CAB-Approved\u306b\u66f4\u65b0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u4ee5\u524d\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u524a\u9664\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u7de8\u96c6\u30d5\u30a9\u30fc\u30e0\u3067\u3001<strong>Change Approver<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u5f79\u5272\u30bf\u30d6\u306e<strong>\u4f7f\u7528\u53ef\u80fd\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong>\u306e\u4e00\u89a7\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/p>\n<ul>\n<li>\u65b0\u898f\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u63d0\u6848\u3055\u308c\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u65b0\u306e\u4ef6\u540d\u3067\u306f\u306a\u304f\u3001\u53e4\u3044\u4ef6\u540d\u304c\u8aa4\u3063\u3066\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cfc\u8cb7<\/p>\n<ul>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u627f\u8a8d\u901a\u77e5\u30e1\u30fc\u30eb\u304c\u610f\u56f3\u305b\u305a\uff12\u56de\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u901a\u77e5\u30e1\u30fc\u30eb\uff08\u6ce8\u6587\u60c5\u5831\u30da\u30fc\u30b8\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u5185\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u9001\u4fe1\u3055\u308c\u308b\u30aa\u30fc\u30ca\u30fc\u3078\u306e\u30e1\u30fc\u30eb\u3001\u8ca9\u58f2\u5143\u3078\u306e\u30e1\u30fc\u30eb\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e\u6ce8\u6587\uff09\u3067\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u304c\u6dfb\u4ed8\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u6ce8\u6587\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u5024\u306e\u8a2d\u5b9a\u30da\u30fc\u30b8\u3084\u8cfc\u8cb7\u6ce8\u6587\u3067\u3001<strong>\u6a29\u9650\u7f72\u540d<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30e6\u30fc\u30b6\u30fc\u9078\u629e\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u627f\u8a8d\u3057\u305f\u8cfc\u8cb7\u6ce8\u6587\u306e\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3088\u308b\u627f\u8a8d\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>Azure\u9023\u643a\u304c\u7121\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f\u3067Azure AD\u304b\u3089\u524a\u9664\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u3092\u524a\u9664\u3059\u308b\u8a2d\u5b9a\u3068\u3057\u3066\u3044\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u305d\u306e\u30e6\u30fc\u30b6\u30fc\u304cServiceDesk Plus Cloud\u304b\u3089\u524a\u9664\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089Jira\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u5834\u5408\u3001\u5bfe\u5fdc\u3059\u308b\u5024\u306b\u5909\u63db\u3055\u308c\u306a\u3044\u72b6\u614b\u3067\u8aac\u660e\u30d5\u30a3\u30fc\u30eb\u30c9\u306bHTML\u6587\u5b57\u306e\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u304c\u4fdd\u6301\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e748\u670813\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e748\u67084\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u6d88\u8017\u54c1<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u3067\u3001<strong>\u8cc7\u7523<\/strong>\u30bf\u30d6\u304b\u3089\u6d88\u8017\u54c1\u3092\u52b9\u679c\u7684\u306b\u78ba\u8a8d\u30fb\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/consumables.png\" \/><\/p>\n<p>\u6d88\u8017\u54c1\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u4e00\u5ea6\u4f7f\u7528\u3057\u305f\u5f8c\u306b\u3044\u3064\u3082\u7834\u68c4\u3059\u308b\u4f7f\u3044\u6368\u3066\u306e\u8cc7\u7523\u3092\u4e00\u62ec\u3067\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u30ab\u30c6\u30b4\u30ea\uff08IT\u307e\u305f\u306f\u975eIT\uff09\u3067\u6d88\u8017\u54c1\u306e\u88fd\u54c1\u30bf\u30a4\u30d7\u3092\u5b9a\u7fa9\u3059\u308b\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u6d88\u8017\u54c1\u3092\u53d7\u3051\u53d6\u3063\u305f\/\u5206\u914d\u3057\u305f\u969b\u306b\u8cc7\u7523\u3092\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3061\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u4fe1\u983c\u6027\u306e\u306a\u3044\/\u8aa4\u3063\u305f\u8cc7\u7523\u30ec\u30b3\u30fc\u30c9\u3092\u7701\u304f\u3002<\/span><\/li>\n<li><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u4e00\u30f6\u6240\u304b\u3089\u3059\u3079\u3066\u306e\u8cc7\u7523\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/new-consumable-form.png\" \/><\/p>\n<p style=\"text-align: center;\"><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u65b0\u898f\u6d88\u8017\u54c1\u30d5\u30a9\u30fc\u30e0<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/consumable-details-page.png\" \/><\/p>\n<p style=\"text-align: center;\"><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u6d88\u8017\u54c1\u60c5\u5831\u30da\u30fc\u30b8<\/span><\/p>\n<p><span data-doc-id=\"4504799000031900527\" data-doc-type=\"writer\">\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/consumables\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e748\u67084\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e747\u670828\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30ea\u30ea\u30fc\u30b9\uff1a\u30ea\u30ea\u30fc\u30b9\/\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\/\u30ea\u30ea\u30fc\u30b9\u306e\u4f1a\u8a71\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong>] &gt; [<strong>\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>] \u3088\u308a\u3001\u30ea\u30ea\u30fc\u30b9\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u4f1a\u8a71\u3001\u30ea\u30ea\u30fc\u30b9\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u30d5\u30a1\u30a4\u30eb\u5f62\u5f0f\u306f\u300c<strong>.csv<\/strong>\u300d\u300c<strong>.xls<\/strong>\u300d\u300c<strong>.xlsx<\/strong>\u300d\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/import-wizards.png\" \/><\/p>\n<p><strong>\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/strong><\/p>\n<p><strong>\u30ea\u30ea\u30fc\u30b9<\/strong>\u304a\u3088\u3073<strong>\u554f\u984c<\/strong>\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u3068\u3057\u3066\u300c\u5c0f\u6570\u70b9\u300d\u300c\u901a\u8ca8\u300d\u300c\uff05\u300d\u300c\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u300d\u300c\u30e9\u30b8\u30aa\u30dc\u30bf\u30f3\u300d\u300c\u30c7\u30b7\u30b8\u30e7\u30f3\u30dc\u30c3\u30af\u30b9\u300d\u300c\u81ea\u52d5\u767a\u756a\u300d\u306a\u3069\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/additional-field-types.png\" \/><\/p>\n<p><strong>\u30ea\u30ea\u30fc\u30b9<\/strong>\u304a\u3088\u3073<strong>\u554f\u984c<\/strong>\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6700\u5927\u6570\u304c\u5404150\u307e\u3067\u62e1\u5f35\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e747\u670828\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>Office365\u3084Outlook\u306e\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u5411\u3051\u306e\u30e2\u30c0\u30f3\u8a8d\u8a3c<\/h5>\n<p>Office365\u3084Outlook\u306e\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3078\u63a5\u7d9a\u3059\u308b\u969b\u3001OAuth 2.0\u3092\u30d9\u30fc\u30b9\u3068\u3057\u305f\u30e2\u30c0\u30f3\uff08\u5148\u9032\uff09\u8a8d\u8a3c\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u65e2\u306bOffice365\u3084Outlook\u306e\u30e1\u30fc\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u306f\u3001\u30e2\u30c0\u30f3\u8a8d\u8a3c\u3068\u30d9\u30fc\u30b7\u30c3\u30af\uff08\u57fa\u672c\uff09\u8a8d\u8a3c\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306e\u3067\u304d\u308b\u30dc\u30bf\u30f3\u300c<strong>Switch and Configure\uff08\u5207\u308a\u66ff\u3048\uff06\u8a2d\u5b9a\uff09<\/strong>\u300d\u304c\u65b0\u305f\u306b\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/switch-configure.png\" \/><\/p>\n<p>\u30e2\u30c0\u30f3\u8a8d\u8a3c\u306e\u8a2d\u5b9a\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u306f\u3001\u30e1\u30fc\u30eb\u53d6\u5f97\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u8a8d\u8a3c\u3067\u7d9a\u884c\u3055\u308c\u307e\u3059\u3002\u30e2\u30c0\u30f3\u8a8d\u8a3c\u306e\u8a2d\u5b9a\u3092\u5b8c\u4e86\u3059\u308b\u306b\u306f\u3001\u30e2\u30c0\u30f3\u8a8d\u8a3c\u306e\u8a2d\u5b9a\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5165\u529b\u3057\u3066\u3001<strong>Finish Configuration\uff08\u8a2d\u5b9a\u5b8c\u4e86\uff09<\/strong>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u65b0\u305f\u306b\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30e1\u30fc\u30eb\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>\u30e1\u30fc\u30eb\u30b5\u30fc\u30d0\u8a2d\u5b9a<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u304a\u597d\u307f\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u3001\u30ed\u30b0\u30a4\u30f3\u8a8d\u8a3c\u60c5\u5831\u3092\u4f7f\u7528\u3057\u3066\u63a5\u7d9a\u306e\u8a8d\u8a3c\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/mail-server-settings.png\" \/><\/p>\n<p><strong>\u6ce8\uff1a<\/strong><\/p>\n<ul>\n<li>ServiceDesk Plus Cloud\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u30e1\u30fc\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001<strong>Use SDP Mail\uff08SDP\u30e1\u30fc\u30eb\u3092\u4f7f\u7528\uff09<\/strong>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u4ed6\u306e\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304b\u3089\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3078\u63a5\u7d9a\u3059\u308b\u306b\u306f\u3001<strong>Other Mails\uff08\u305d\u306e\u4ed6\u306e\u30e1\u30fc\u30eb\uff09<\/strong>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u30d9\u30fc\u30b7\u30c3\u30af\u8a8d\u8a3c\u3092\u4f7f\u7528\u3057\u3066\u3001\u5fc5\u8981\u306a\u8a2d\u5b9a\u60c5\u5831\u3092\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e747\u670822\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e747\u670812\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u5143\u306e\u627f\u8a8d\u8005\u3078\u306e\u901a\u77e5\uff1a\u59d4\u4efb\u56fa\u6709\u306e\u901a\u77e5\u30eb\u30fc\u30eb\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] &gt;&gt; [<strong>\u305d\u306e\u4ed6<\/strong>] \u306b\u4ee5\u4e0b\u306e\u59d4\u4efb\u901a\u77e5\u30eb\u30fc\u30eb\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u627f\u8a8d\u304c\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u627f\u8a8d\u8005\u3078\u9001\u4fe1\u3055\u308c\u305f\u3068\u304d\u3001\u5143\u306e\u627f\u8a8d\u8005\u3078\u901a\u77e5<\/li>\n<li>\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u627f\u8a8d\u8005\u304c\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3063\u305f\u3068\u304d\u3001\u5143\u306e\u627f\u8a8d\u8005\u3078\u901a\u77e5<\/li>\n<\/ul>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8<\/strong><\/p>\n<p>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u30ab\u30b9\u30bf\u30e0\u30e1\u30cb\u30e5\u30fc\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u8ffd\u52a0\/\u7de8\u96c6\u3001\u5909\u66f4\u60c5\u5831\u30da\u30fc\u30b8\u3001\u8cc7\u7523\u60c5\u5831\u30da\u30fc\u30b8\u3001\u7ba1\u7406\u3068\u3044\u3063\u305f\u69d8\u3005\u306a\u7b87\u6240\u306b\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u306b\u3088\u308a\u3001ServiceDesk Plus Cloud\u5185\u306b\u5916\u90e8\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30e0\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306f\u6307\u5b9a\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30e0\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u30d1\u30c3\u30b1\u30fc\u30b8\u3067\u69cb\u6210\u3055\u308c\u3001\u30ed\u30fc\u30ab\u30eb\u307e\u305f\u306f\u30b7\u30b0\u30de\u30b5\u30fc\u30d0\u30fc\u3067\u30db\u30b9\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7ba1\u7406\u8005\u306f\u3001\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u30a2\u30a4\u30c6\u30e0\u306e\u5834\u6240\u3001\u30b3\u30cd\u30af\u30b7\u30e7\u30f3\u60c5\u5831\u3001\u5909\u6570\u60c5\u5831\u3001\u30ab\u30b9\u30bf\u30e0\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u30d1\u30c3\u30b1\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u8a2d\u5b9a\u304a\u3088\u3073\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u30a2\u30a4\u30c6\u30e0\u306e\u8868\u793a\u5834\u6240\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9<\/strong>] &gt;&gt; [<strong>\u30ab\u30b9\u30bf\u30e0\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8<\/strong>] \u3067\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30ea\u30ea\u30fc\u30b9\u306e\u65b0\u305f\u306a\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb<\/strong><\/p>\n<p>\u4ee5\u4e0b\u306e\u901a\u308a\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u306b\u3088\u3063\u3066\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u5404\u30b9\u30c6\u30fc\u30b8\u306e\u65b0\u898f\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5fc5\u9808\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li><strong>Development\u30b9\u30c6\u30fc\u30b8\uff1a\u60c5\u5831<\/strong>\uff08<strong>\u8aac\u660e<\/strong>\u3068<strong>\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb<\/strong>\u306e\u53cc\u65b9\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\uff09<\/li>\n<li><strong>Testing\u30b9\u30c6\u30fc\u30b8\uff1a\u8aac\u660e<\/strong>\u304a\u3088\u3073<strong>\u30c6\u30b9\u30c8\u30b1\u30fc\u30b9<\/strong><\/li>\n<li><strong>UAT\u30b9\u30c6\u30fc\u30b8\uff1a\u8aac\u660e<\/strong>\u304a\u3088\u3073<strong>\u30c6\u30b9\u30c8\u8a08\u753b<\/strong>\uff08UAT\u30b9\u30c6\u30fc\u30b8\u306e<strong>\u30c6\u30b9\u30c8\u30b1\u30fc\u30b9<\/strong>\u306f<strong>\u30c6\u30b9\u30c8\u8a08\u753b<\/strong>\u3068\u306a\u308a\u307e\u3057\u305f\uff09<\/li>\n<li><strong>Deployment\u30b9\u30c6\u30fc\u30b8\uff1a\u8aac\u660e<\/strong>\u304a\u3088\u3073<strong>\u767a\u898b\u3055\u308c\u305f\u554f\u984c<\/strong><\/li>\n<\/ul>\n<p>\u30ea\u30ea\u30fc\u30b9\u306e\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u3078\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb<\/strong>] &gt;&gt; [<strong>\u30ea\u30ea\u30fc\u30b9\u306e\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb<\/strong>] \u3088\u308a\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u6ce8<\/strong>\uff1a<strong>Development<\/strong>\u30b9\u30c6\u30fc\u30b8\u306e<strong>\u60c5\u5831<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5fc5\u9808\u306b\u3059\u308b\u4e00\u65b9\u3001<strong>\u8aac\u660e<\/strong>\u307e\u305f\u306f<strong>\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb<\/strong>\u306b\u306f\u5024\u3092\u8ffd\u52a0\u3059\u308b\u3060\u3051\u3067\u5341\u5206\u3067\u3059\u3002<\/p>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p><strong>\u30ea\u30ea\u30fc\u30b9<\/strong><\/p>\n<p>UAT\u30b9\u30c6\u30fc\u30b8\u306e<strong>\u30c6\u30b9\u30c8\u30b1\u30fc\u30b9<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u540d\u524d\u3092<strong>\u30c6\u30b9\u30c8\u8a08\u753b<\/strong>\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e747\u670814\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u4ed6\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3088\u3063\u3066\u65e2\u306b\u95a2\u9023\u4ed8\u3051\u304c\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u88fd\u9020\u5143\u88fd\u54c1\u306e\u95a2\u9023\u4ed8\u3051\u3092\u524a\u9664\u3059\u308b\u3088\u3046\u9069\u5207\u306a\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>ServiceDesk Plus Cloud\u5168\u4f53\u306e\u5c65\u6b74\u30bf\u30d6\u306e\u65e5\u672c\u8a9e\u306e\u7ffb\u8a33\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u30d5\u30a3\u30eb\u30bf\u30fc\u306e\u65e5\u4ed8\/\u6642\u9593\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u57fa\u6e96\u304b\u3089\u3001\u76f4\u8fd124\u6642\u9593\u3092\u524a\u9664\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u30d5\u30a3\u30eb\u30bf\u30fc\u306e\u4f5c\u6210\u65e5\u6642\u3001\u6700\u65b0\u306e\u66f4\u65b0\u65e5\u6642\u3001\u5fdc\u7b54\u65e5\u3001\u89e3\u6c7a\u65e5\u6642\u3001\u5b8c\u4e86\u65e5\u3001\u5272\u308a\u5f53\u3066\u305f\u6642\u9593\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u57fa\u6e96\u304b\u3089\u3001\u660e\u65e5\u3001\u7fcc\u9031\u3001\u7fcc\u6708\u3092\u524a\u9664\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u304cRLC\u5fc5\u9808\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3042\u308b\u5834\u5408\u306b\u306e\u307f\u3001\u307e\u305f\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u5fc5\u9808\u5316\u3055\u308c\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u7a7a\u306b\u306a\u3063\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u306b\u306e\u307f\u3001\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u4f9d\u983c\u8005\u304c\u6280\u8853\u62c5\u5f53\u8005\u30d3\u30e5\u30fc\u3067\u5fc5\u9808\u5316\u3055\u308c\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u3042\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u5834\u5408\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u304c\u9069\u5207\u306b\u4f5c\u52d5\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u554f\u984c\u306e\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u3067\u30af\u30ed\u30fc\u30ba\u3059\u308b\u3088\u3046\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u554f\u984c\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u554f\u984c\u3068\u4e00\u7dd2\u306b\u30af\u30ed\u30fc\u30ba\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u627f\u8a8d\u3067\u30af\u30ed\u30fc\u30ba\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30da\u30fc\u30b8\u306b\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u5909\u66f4<\/h5>\n<ul>\n<li>\u300c\u5909\u66f4\u3067\u78ba\u8a8d\u304c\u884c\u308f\u308c\u305f\u3068\u304d\u3001\u30e1\u30fc\u30eb\u3067Change Manager\u3001Change Owner\u3001Change Approver\u3001CAB (Change Advisory Board) \u306b\u901a\u77e5\u300d\u30eb\u30fc\u30eb\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u304a\u308a\u3001\u53d7\u4fe1\u8005\u306e\u6570\u304c\u591a\u3044\u5834\u5408\u3001\u627f\u8a8d\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u65e2\u306b\u5b9f\u884c\u6e08\u307f\u3067\u3042\u3063\u3066\u3082\u3001\u5909\u66f4\u627f\u8a8d\u306e\u30ea\u30de\u30a4\u30f3\u30c9\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u8cc7\u7523<\/h5>\n<ul>\n<li>\u30d5\u30a9\u30fc\u30e0\u306e\u623b\u308b\u30dc\u30bf\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u7de8\u96c6\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u3078\u79fb\u52d5\u3057\u305f\u5834\u5408\u3001URL\u306e\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e1\u30a4\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9\u3068\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u65e5\u4ed8\u9593\u306e\u540c\u671f\u306b\u5931\u6557\u3057\u305f\u305f\u3081\u306b\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u30e9\u30a4\u30bb\u30f3\u30b9\u3067\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u66f4\u65b0\u3057\u305f\u969b\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u6709\u52b9\u671f\u9650\u30a8\u30e9\u30fc\u304c\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u30ec\u30dd\u30fc\u30c8<\/h5>\n<ul>\n<li>\u30a4\u30f3\u30e9\u30a4\u30f3\u306eHTML\u5f62\u5f0f\u3067\u30e1\u30fc\u30eb\u9001\u4fe1\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u3067\u7d44\u7e54\u306e\u30ed\u30b4\u3068\u8868\u304c\u7834\u640d\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e747\u67089\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e746\u670817\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u8cfc\u8cb7\u304a\u3088\u3073\u5951\u7d04\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p style=\"padding-left: 30px;\"><strong>\u8cfc\u8cb7\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/strong><\/p>\n<ul>\n<li>\u8cfc\u8cb7\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304c\u5c0e\u5165\u3055\u308c\u3001\u30b0\u30e9\u30d5\u3084\u8868\u3067\u8cfc\u8cb7\u6ce8\u6587\u3092\u8996\u899a\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/purchase-dashboards.png\" \/><\/p>\n<p style=\"padding-left: 30px;\"><strong>\u8cfc\u8cb7\u30ec\u30dd\u30fc\u30c8<\/strong><\/p>\n<ul>\n<li>\u30af\u30a8\u30ea\u30d9\u30fc\u30b9\u306e\u8cfc\u8cb7\u30ec\u30dd\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u6ce8\u6587\u6e08\u307f\u306e\u8cfc\u8cb7\u6ce8\u6587\u3068\u54c1\u76ee\u3092\u5206\u6790\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/purchase-reports.png\" \/><\/p>\n<p style=\"padding-left: 30px;\"><strong>\u8cfc\u8cb7\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff1a<\/strong><\/p>\n<ul>\n<li>\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8ffd\u52a0\u3001\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8a2d\u5b9a\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5185\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u524a\u9664\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u4e26\u3073\u66ff\u3048\u306b\u3088\u3063\u3066\u3001\u8cfc\u8cb7\u6ce8\u6587\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/help.sdpondemand.com\/purchase-order-templates\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/purchase-template.png\" \/><\/p>\n<p style=\"padding-left: 30px;\"><strong>\u8cfc\u8cb7\u6ce8\u6587<\/strong><\/p>\n<ul>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u60c5\u5831\u30da\u30fc\u30b8\u306eUI\u3092\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u60c5\u5831\u30da\u30fc\u30b8\u306e [<strong>\u4f1a\u8a71<\/strong>] \u30bf\u30d6\u304b\u3089\u9001\u4fe1\u30e1\u30fc\u30eb\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/conversations.png\" \/><\/p>\n<ul>\n<li>\u30d9\u30f3\u30c0\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u30b5\u30fc\u30d3\u30b9\u30bf\u30a4\u30d7\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u30d9\u30f3\u30c0\u30fc\u306b\u95a2\u9023\u4ed8\u3051\u305f\u308a\u3001\u53cd\u5bfe\u306b\u30d9\u30f3\u30c0\u30fc\u3092\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8a73\u7d30\u306f<a href=\"https:\/\/help.sdpondemand.com\/configuring-vendors\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/po-1.png\" \/><\/p>\n<ul>\n<li>[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] \u306b\u4ee5\u4e0b\u306e\u8cfc\u8cb7\u6ce8\u6587\u901a\u77e5\u30eb\u30fc\u30eb\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002\n<ul>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u304c\u30af\u30ed\u30fc\u30ba\u3055\u308c\u305f\u3068\u304d\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e\u30aa\u30fc\u30ca\u30fc\u3068\u627f\u8a8d\u8005\u306b\u901a\u77e5<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u8acb\u6c42\u66f8\u3092\u53d7\u3051\u53d6\u3063\u305f\u3068\u304d\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e\u30aa\u30fc\u30ca\u30fc\u3068\u627f\u8a8d\u8005\u306b\u901a\u77e5<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u304c\u6ce8\u6587\u3055\u308c\u305f\u3068\u304d\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e\u30aa\u30fc\u30ca\u30fc\u3068\u627f\u8a8d\u8005\u306b\u901a\u77e5<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u652f\u6255\u3044\u304c\u884c\u308f\u308c\u305f\u3068\u304d\u3001\u8cfc\u8cb7\u6ce8\u6587\u306e\u30aa\u30fc\u30ca\u30fc\u3068\u627f\u8a8d\u8005\u306b\u901a\u77e5<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u30aa\u30fc\u30ca\u30fc\u3078\u30e1\u30fc\u30eb\u9001\u4fe1<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u30d9\u30f3\u30c0\u30fc\u3078\u30e1\u30fc\u30eb\u9001\u4fe1<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\"><strong>\u5951\u7d04<\/strong><\/p>\n<ul>\n<li>\u5951\u7d04\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304c\u5c0e\u5165\u3055\u308c\u3001\u5951\u7d04\u3092\u30b0\u30e9\u30d5\u3084\u8868\u3067\u8996\u899a\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/contracts.png\" \/><\/p>\n<ul>\n<li>\u671f\u9650\u304c\u8feb\u3063\u3066\u3044\u308b\u5951\u7d04\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u81ea\u52d5\u7684\u306b\u751f\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u4e00\u89a7\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u5951\u7d04\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u7ba1\u7406\u8005\u306f\u5951\u7d04\u306b\u304a\u3051\u308b\u30b5\u30a4\u30c8\u30d9\u30fc\u30b9\u306e\u5236\u9650\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u305f\u5951\u7d04\u306e\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u3092\u751f\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u5909\u66f4\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p style=\"padding-left: 30px;\"><strong>\u5909\u66f4\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u306e\u30b9\u30c6\u30fc\u30b8\u79fb\u884c\u306e\u5236\u9650<\/strong><\/p>\n<p style=\"padding-left: 30px;\">\u5909\u66f4\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u306e\u30b9\u30c6\u30fc\u30b8\u79fb\u884c\u3092\u7279\u5b9a\u306e\u5909\u66f4\u306e\u5f79\u5272\/\u30e6\u30fc\u30b6\u30fc\u306b\u5236\u9650\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p style=\"padding-left: 30px;\">\u5909\u66f4\u3067\u306f\u3001\u7279\u5b9a\u306e\u5f79\u5272\/\u30e6\u30fc\u30b6\u30fc\u304c\u30b9\u30c6\u30fc\u30b8\u3092\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u5236\u9650\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u5236\u9650\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>] &gt;&gt; [<strong>\u5909\u66f4\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3001[<strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a<\/strong>] \u3067\u9069\u5207\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"padding-left: 30px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/stage-transition-restrictions.png\" \/><\/p>\n<p style=\"padding-left: 30px;\">\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001Release Manager\u3060\u3051\u304c\u30b9\u30c6\u30fc\u30b8\u3092\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u5236\u9650\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u5236\u9650\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>] &gt;&gt; [<strong>\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3001[<strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a<\/strong>] \u3067\u9069\u5207\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p style=\"padding-left: 30px;\"><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/release-workflows.png\" \/><\/p>\n<p style=\"padding-left: 30px;\"><strong>\u5909\u66f4\u901a\u77e5\u304a\u3088\u3073\u4f1a\u8a71\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li style=\"padding-left: 30px;\">\u5909\u66f4\u901a\u77e5\u3084\u4f1a\u8a71\u306e\u53d7\u4fe1\u8005\u3092\u300c\u30e6\u30fc\u30b6\u30fc\u300d\u300c\u5909\u66f4\u306e\u5f79\u5272\u300d\u300c\u7d44\u7e54\u306e\u5f79\u5272\u300d\u304b\u3089\u9078\u629e\u3057\u305f\u308a\u3001\u4efb\u610f\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\"><strong>\u5909\u66f4\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li style=\"padding-left: 30px;\">\u5909\u66f4\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u306e\u4f5c\u6210\u6642\u306b\u3001<strong>\u95a2\u9023\u3059\u308b\u69cb\u6210\u30a2\u30a4\u30c6\u30e0\uff08CI\uff09<\/strong>\u3084<strong>\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9<\/strong>\u306e\u60c5\u5831\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u5909\u66f4\u5185\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u4e88\u5b9a\u306e\u91cd\u8907\u306b\u6c17\u3065\u304f\u3053\u3068\u304c\u3067\u304d\u3001\u5404CI\u306e\u30aa\u30fc\u30ca\u30fc\u3084\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u901a\u77e5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p><strong>\u901a\u77e5\u304a\u3088\u3073\u4f1a\u8a71\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u5909\u66f4\u306e\u5168\u901a\u77e5\u304a\u3088\u3073\u4f1a\u8a71\u306b\u300cBcc\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\/\u5909\u66f4\/\u30ea\u30ea\u30fc\u30b9\u306b\u304a\u3044\u3066\u3001\u7ba1\u7406\u8005\u304c\u8a2d\u5b9a\u3057\u305f\u901a\u77e5\u3092\u4efb\u610f\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306b\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u901a\u77e5\u3092\u4f9d\u983c\u8005\u3078\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u901a\u77e5\u3092\u30e1\u30fc\u30eb\u306eCC\u306e\u30e6\u30fc\u30b6\u30fc\u3078\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u6ce8\uff1a<\/p>\n<ul>\n<li>\u300cBcc\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u81ea\u52d5\u30e1\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u30e1\u30fc\u30eb\u3067\u306f\u4f7f\u7528\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n<li>\u5909\u66f4\u901a\u77e5\u3084\u4f1a\u8a71\u306e\u300c<strong>To<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u5fc5\u9808\u3067\u306f\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u306a\u304a\u3001\u300c<strong>To<\/strong>\u300d\u300c<strong>Cc<\/strong>\u300d\u300c<strong>Bcc<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u5185\u306b\u306f\uff11\u3064\u4ee5\u4e0a\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u8ffd\u52a0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u3059\u3079\u3066\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u304a\u3044\u3066\u3001\uff11\u3064\u306e\u4f1a\u8a71\/\u901a\u77e5\u306e\u300c<strong>To<\/strong>\u300d\u300c<strong>Cc<\/strong>\u300d\u300c<strong>Bcc<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u53d7\u4fe1\u8005\u3092\u3059\u3079\u3066\u5408\u308f\u305b\u3066\u3001\u53d7\u4fe1\u8005\u306e\u6570\u306f\u6700\u5927\u306750\u540d\u3067\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u306e\u4f1a\u8a71\u3067\u3001<strong>\u8fd4\u4fe1<\/strong>\u3084<strong>\u5168\u54e1\u8fd4\u4fe1<\/strong>\u3092\u884c\u3046\u30e6\u30fc\u30b6\u30fc\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u304c\u300cTo\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u8ffd\u52a0\u3055\u308c\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u300c<strong>\u901a\u77e5\u5148<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u304b\u3089<strong>\u30e6\u30fc\u30b6\u30fc<\/strong>\u30ab\u30c6\u30b4\u30ea\u3092\u4f7f\u7528\u3057\u3066\u3001\u7ba1\u7406\u8005\u304c\u8a2d\u5b9a\u3057\u305f\u5909\u66f4\/\u30ea\u30ea\u30fc\u30b9\u901a\u77e5\u3067\u30ed\u30b0\u30a4\u30f3\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u3092\u9078\u629e\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e747\u67085\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u30ed\u30b0\u30a4\u30f3\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u901a\u77e5\u306e\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba<\/h5>\n<p>\u30ed\u30b0\u30a4\u30f3\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u306b\u9001\u4fe1\u3055\u308c\u308b\u901a\u77e5\u3067\u4f7f\u7528\u3055\u308c\u308b\u8a00\u8a9e\u306f\u3001\u4ee5\u4e0b\u306e\u9805\u76ee\uff08\u512a\u5148\u5ea6\u306e\u9ad8\u3044\u9806\u306b\u4e26\u3093\u3067\u304a\u308a\u307e\u3059\uff09\u306e\u4e2d\u304b\u3089\u6700\u521d\u306b\u5229\u7528\u53ef\u80fd\u306a\u8a2d\u5b9a\u306b\u57fa\u3065\u304f\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u30b5\u30a4\u30c8\uff08\u90e8\u7f72 - \u30b5\u30a4\u30c8\uff09\u8a2d\u5b9a\u3067\u9078\u629e\u3055\u308c\u3066\u3044\u308b\u8a00\u8a9e<\/li>\n<li>\u30e2\u30b8\u30e5\u30fc\u30eb\u5168\u4f53\u306e\u30ea\u30af\u30a8\u30b9\u30c8\/\u30ec\u30b3\u30fc\u30c9\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30b5\u30a4\u30c8\u3067\u9078\u629e\u3055\u308c\u3066\u3044\u308b\u8a00\u8a9e<\/li>\n<li>\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u8a00\u8a9e<\/li>\n<\/ul>\n<p>\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u5404\u8a00\u8a9e\u3067\u8a2d\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u4e14\u3064<a href=\"https:\/\/help.sdpondemand.com\/configuring-notification-rules$language\" target=\"_blank\" rel=\"noopener noreferrer\">\u901a\u77e5\u30eb\u30fc\u30eb\u306e\u8a2d\u5b9a<\/a>\u3067 [<strong>\u30e6\u30fc\u30b6\u30fc\u306e\u8a00\u8a9e\u3067\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u8a31\u53ef<\/strong>] \u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u9650\u308a\u3001\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305f\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6ce8\uff1a\u3059\u3079\u3066\u306e\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u6a5f\u80fd\u306f\u591a\u8a00\u8a9e\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u306e\u307f\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e746\u670824\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u30d5\u30a3\u30fc\u30eb\u30c9\uff06\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u30ab\u30b9\u30bf\u30e0\u30b9\u30af\u30ea\u30d7\u30c8<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\uff06\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3067\u30ab\u30b9\u30bf\u30e0\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30e0\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u306b\u57fa\u3065\u304d\u3001\u52d5\u7684\u306b\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u7de8\u96c6\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\uff06\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306e\u30ab\u30b9\u30bf\u30e0\u30b9\u30af\u30ea\u30d7\u30c8\u4f8b\u3092\u8868\u793a\u3059\u308b\u306b\u306f\u3001<a href=\"https:\/\/help.sdpondemand.com\/sample-scripts-for-field-and-form-rules\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/sample-custom-scripts.png\" \/><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff06\u30d5\u30a9\u30fc\u30e0<\/strong>] &gt;&gt; [<strong>\u30ab\u30b9\u30bf\u30e0\u30b9\u30af\u30ea\u30d7\u30c8<\/strong>] \u306b\u3066\u3001\u8a2d\u5b9a\u3057\u305f\u30ab\u30b9\u30bf\u30e0\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u8ffd\u52a0\u3084\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/manage-custom-scripts.png\" \/><\/p>\n<h5>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30b0\u30eb\u30fc\u30d7\u30d5\u30a3\u30eb\u30bf\u30fc<\/h5>\n<p>\u30b0\u30eb\u30fc\u30d7\u306b\u57fa\u3065\u3044\u3066\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u60c5\u5831\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3067\u304d\u308b\u30b0\u30eb\u30fc\u30d7\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u5c0e\u5165\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u53f3\u4e0a\u306e\u9685\u306b\u3042\u308b\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30d5\u30a3\u30eb\u30bf\u30fc\u3067\u3001\u30b5\u30a4\u30c8\u3084\u30b0\u30eb\u30fc\u30d7\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<strong>\u66f4\u65b0\u983b\u5ea6<\/strong>\u6a5f\u80fd\u3084<strong>\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u306e\u6709\u52b9\u5316<\/strong>\u6a5f\u80fd\u306f\u3001\u30d5\u30a3\u30eb\u30bf\u30fc\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u306e\u96a3\u306b\u3042\u308b\u30ae\u30a2\u30a2\u30a4\u30b3\u30f3\u5185\u306b\u79fb\u52d5\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b0\u30eb\u30fc\u30d7\u306b\u5bfe\u3057\u3066\u306f\u300c<strong>\u3059\u3079\u3066\u306e\u30b0\u30eb\u30fc\u30d7<\/strong>\u300d\u300c<strong>\u6240\u5c5e\u30b0\u30eb\u30fc\u30d7\u306a\u3057<\/strong>\u300d\u300c\u9078\u629e\u3057\u305f\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u305f\u7279\u5b9a\u306e\u30b0\u30eb\u30fc\u30d7\u300d\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n[<strong>\u3053\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u307f\u306b\u9069\u7528<\/strong>] \u30c8\u30b0\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3092\u73fe\u5728\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u9650\u5b9a\u3057\u305f\u308a\u3001\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3092\u3059\u3079\u3066\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u62e1\u5f35\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/dashboard-only-toggle.png\" \/><\/p>\n<h5>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u88fd\u54c1\u60c5\u5831<\/h5>\n<p>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u3067\u88fd\u54c1\u60c5\u5831\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u88fd\u54c1\u60c5\u5831\u3067\u306f\u3001\u4f9d\u983c\u8005\u304cServiceDesk Plus Cloud\u306b\u3064\u3044\u3066\u5b66\u7fd2\u3067\u304d\u308b\u3088\u3046\u3001\u8907\u6570\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u88fd\u54c1\u60c5\u5831\u3078\u30a2\u30af\u30bb\u30b9\u3059\u308b\u306b\u306f\u3001\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u53f3\u4e0b\u306e\u9685\u306b\u3042\u308b\u96fb\u7403\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/requester-portal.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e746\u670817\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p><strong>Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f<\/strong><\/p>\n<p>\u30c9\u30e1\u30a4\u30f3\u304c\u8a8d\u8a3c\u6e08\u307f\u306e\u5834\u5408\u3001Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u521d\u56de\u30ed\u30b0\u30a4\u30f3\u6642\u306eOTP\u304c\u8a18\u8f09\u3055\u308c\u305f\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e746\u67088\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f7f\u7528\u8a31\u8afe\u5951\u7d04\u306e\u671f\u9650\u5207\u308c\u901a\u77e5\u306e\u4e0a\u9650\u3092180\u65e5\u306b\u5f15\u304d\u4e0a\u3052\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u305f\u5834\u5408\u3001\u95a2\u9023\u3059\u308b\u69cb\u6210\u30a2\u30a4\u30c6\u30e0\uff08CI\uff09\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u304c\u30b3\u30d4\u30fc\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>CSV\u30d5\u30a1\u30a4\u30eb\u3067\u8cc7\u7523\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u5834\u5408\u3001\u540c\u3058\u30bf\u30a4\u30d7\u306e\u88fd\u54c1\u306b\u5bfe\u3057\u3066\u306e\u307f\u88fd\u54c1\u306e\u5024\u306e\u5909\u66f4\u304c\u5236\u9650\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30b9\u30de\u30fc\u30c8\u30d3\u30e5\u30fc\u306e\u4f9d\u983c\u8005\u60c5\u5831\u30bb\u30af\u30b7\u30e7\u30f3\u304c\u4e0a\u4f4d\u306e\u56de\u7b54\u8868\u793a\u306b\u9069\u5207\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306b\u304a\u3044\u3066\u3001\u30dc\u30bf\u30f3\u306b\u9069\u5207\u306a\u8272\u304c\u9069\u7528\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u305f\u3081\u306b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u627f\u8a8d\u30da\u30fc\u30b8\u306e<strong>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30af\u30ed\u30fc\u30ba<\/strong>\u30dc\u30bf\u30f3\u304c\u660e\u77ad\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8cfc\u8cb7\u6ce8\u6587\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u304c\u8cfc\u8cb7\u6ce8\u6587\u306e\u627f\u8a8d\u901a\u77e5\u30e1\u30fc\u30eb\u306b\u8ffd\u52a0\u3055\u308c\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u300c<strong>\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057<\/strong>\u300d\u3068\u306a\u3063\u3066\u3044\u306a\u3044SDAdmin\u306e\u5834\u5408\u3001SLA\u4e00\u89a7\u306e\u30b5\u30a4\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\u306b\u300c<strong>\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057<\/strong>\u300d\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f1a\u8a71\u5185\u306e\u518d\u9001\u901a\u77e5\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u5bfe\u5fdc\u3059\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u3092PDF\u3068\u3057\u3066\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3057\u305f\u5834\u5408\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u9806\u5e8f\u304c\u8aa4\u3063\u3066\u3044\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/p>\n<ul>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3078\u8ee2\u9001\u3057\u305f\u5834\u5408\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u304c\u8907\u88fd\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u305f\u969b\u3001\u30c8\u30d4\u30c3\u30af\u6570\u304c101\u4ee5\u4e0a\u3042\u308b\u5834\u5408\u3001<strong>\u30c8\u30d4\u30c3\u30af\u540d<\/strong>\u306e\u30b3\u30f3\u30dc\u30dc\u30c3\u30af\u30b9\u3067\u30c8\u30d4\u30c3\u30af\u306e\u4e00\u90e8\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u3001\u3082\u3057\u304f\u306f\u91cd\u8907\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u524a\u9664\u3057\u305f\u969b\u3001\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u88fd\u54c1\u3092\u65b0\u898f\u8ffd\u52a0\u3057\u305f\u5f8c\u3001\u300c<strong>\u3042\u306a\u305f\u306e\u30d0\u30fc\u30b3\u30fc\u30c9\u3092\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u65b0\u898f\u8cc7\u7523\u3092\u8ffd\u52a0\u3059\u308b<\/strong>\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u8cc7\u7523\u3092\u8ffd\u52a0\u3057\u305f\u5834\u5408\u3001\u30d0\u30fc\u30b3\u30fc\u30c9\u3092\u5370\u5237\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\/\u7de8\u96c6\u3059\u308b\u969b\u3001 <strong>Change Manager<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3084<strong>\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u3001101\u500b\u4ee5\u4e0a\u306e\u5024\u304c\u4e00\u89a7\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e746\u67081\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e745\u670810\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u9ad8\u5ea6\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff08\u30d9\u30fc\u30bf\u7248\uff09<\/h5>\n<p>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306b\u3066\u3001\u4e8b\u524d\u5b9a\u7fa9\u3084\u30ab\u30b9\u30bf\u30e0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u5bfe\u3057\u3001\u300c\u30d1\u30cd\u30eb\u300d\u300c\u30dc\u30bf\u30f3\u300d\u300c\u4e00\u89a7\u300d\u300c\u30b9\u30cb\u30da\u30c3\u30c8\u300d\u306a\u3069\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u4e00\u822c\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001<strong>ADVANCED<\/strong>\uff08\u9ad8\u5ea6\uff09\u30ab\u30fc\u30c9\u306e [\u8a2d\u5b9a] \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/advanced-customizations.png\" \/><\/p>\n<p><strong>\u6ce8<\/strong>\uff1a\u4ee5\u524d\u5229\u7528\u53ef\u80fd\u3060\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\u306f\u300c<strong>\u57fa\u672c\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>\u300d\u3068\u3057\u3066\u6271\u308f\u308c\u307e\u3059\u3002\u30a2\u30af\u30bb\u30b9\u3059\u308b\u306b\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u4e00\u822c\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] \u3078\u79fb\u52d5\u3057\u3066\u3001<strong>BASIC<\/strong>\uff08\u57fa\u672c\uff09\u30ab\u30fc\u30c9\u306e [<strong>\u8a2d\u5b9a<\/strong>] \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h5>\u554f\u984c\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u554f\u984c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5185\u3067\u30bf\u30b9\u30af\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u554f\u984c\u3092\u4f5c\u6210\u3059\u308b\u5834\u5408\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u554f\u984c\u4f5c\u6210\u6642\u306b\u30c8\u30ea\u30ac\u30fc\u3059\u308b\u30bf\u30b9\u30af\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/problem-templates.png\" \/><\/p>\n<p>\u65e2\u5b58\u306e\u554f\u984c\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5909\u66f4\u3059\u308b\u5834\u5408\u3001\u6280\u8853\u62c5\u5f53\u8005\u306f\u4ee5\u524d\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30bf\u30b9\u30af\u3092\u524a\u9664\u3059\u308b\u304b\u3001\u6b8b\u3057\u3066\u304a\u304f\u304b\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/template-change.png\" \/><\/p>\n<p>\u554f\u984c\u60c5\u5831\u30da\u30fc\u30b8\u5185\u304b\u3089\u300c\u4f1a\u8a71\u306e\u8ee2\u9001\u300d\u3082\u3057\u304f\u306f\u300c\u4f1a\u8a71\u3078\u306e\u8fd4\u4fe1\u300d\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u4e0b\u66f8\u304d\u306e\u4fdd\u5b58\u3082\u53ef\u80fd\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u4e0b\u66f8\u304d\u306f\u554f\u984c\u60c5\u5831\u30da\u30fc\u30b8\u306e\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/problem-conversations.png\" \/><\/p>\n<p>\u554f\u984c\u60c5\u5831\u30da\u30fc\u30b8\u306e\u5c65\u6b74\u30bf\u30d6\u3067\u306f\u3001\u7279\u5b9a\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u691c\u7d22\u3057\u305f\u308a\u3001\u6642\u9593\/\u95a2\u4fc2\u30e6\u30fc\u30b6\u30fc\/\u30a2\u30af\u30b7\u30e7\u30f3\u30bf\u30a4\u30d7\u306b\u57fa\u3065\u3044\u3066\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u4e26\u3079\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/problem-details-page.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e745\u670825\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>\u73fe\u5728\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u3001Azure AD\u306e\u65b0\u898f\u30a4\u30f3\u30dd\u30fc\u30c8\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u512a\u5148\u5ea6\u3001\u6280\u8853\u62c5\u5f53\u8005\u3001\u4ef6\u540d\u3068\u3044\u3063\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u66f4\u65b0\u6642\u306b\u8ffd\u52a0\u3055\u308c\u305fJira\u306e\u30b3\u30e1\u30f3\u30c8\u306b\u3001\u30ea\u30af\u30a8\u30b9\u30c8ID\u304c\u542b\u307e\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>Azure AD \u30e6\u30fc\u30b6\u30fc\u540c\u671f\u3067\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u4e0a\u9650\u6570\u304c20,000\u306b\u62e1\u5f35\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>Jira\u306e\u554f\u984c\u304c\u3042\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304b\u3089\u5225\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u79fb\u52d5\u3057\u305f\u969b\u3001Jira\u306e\u554f\u984c\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3067\u9069\u5207\u306b\u554f\u984c\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e745\u670820\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e744\u670829\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>QR\u30b3\u30fc\u30c9\u5bfe\u5fdc<\/h5>\n<p>\u8ca9\u58f2\u5143\u304b\u3089QR\u30b3\u30fc\u30c9\u3092\u30b9\u30ad\u30e3\u30f3\u3057\u3066\u8cc7\u7523\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u65b0\u898f\/\u65e2\u5b58\u8cc7\u7523\u306b\u5bfe\u3057\u3066\u3001\u72ec\u81ea\u306eQR\u30b3\u30fc\u30c9\u3092\u751f\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h5>\u8cc7\u7523\/CMDB\/\u30ea\u30ea\u30fc\u30b9\u306e\u30c8\u30ea\u30ac\u30fc\/\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3<\/h5>\n<p>\u8cc7\u7523\/CMDB\/\u30ea\u30ea\u30fc\u30b9\u306b\u5bfe\u3059\u308b\u30c8\u30ea\u30ac\u30fc\u3092\u8a2d\u5b9a\u3057\u3066\u3001\u901a\u77e5\u3084Webhook\u306a\u3069\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u305f\u308a\u3001\u7279\u5b9a\u306e\u6761\u4ef6\u3092\u6e80\u305f\u3059\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u306b\u95a2\u3059\u308b\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\u3068\u3057\u3066\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5b9f\u884c\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u30c8\u30ea\u30ac\u30fc\u3092\u8a2d\u5b9a\u3057\u3066\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u30bf\u30b9\u30af\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u30c8\u30ea\u30ac\u30fc\uff08[\u7ba1\u7406] &gt;&gt; [\u81ea\u52d5\u5316] &gt;&gt; [\u30c8\u30ea\u30ac\u30fc]\uff09<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/triggers.png\" \/><\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u95a2\u6570\uff08[\u7ba1\u7406] &gt;&gt; [\u958b\u767a\u8005\u30b9\u30da\u30fc\u30b9] &gt;&gt; [\u30ab\u30b9\u30bf\u30e0\u95a2\u6570]\uff09<\/strong><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/custom-functions.png\" \/><\/p>\n<h5>\u8cc7\u7523\u306e\u4e00\u62ec\u7de8\u96c6<\/h5>\n<p>\u8cc7\u7523\u4e00\u89a7\u30da\u30fc\u30b8\u304b\u3089\u3001\u8cc7\u7523\u304a\u3088\u3073\u8cc7\u7523\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u4e00\u62ec\u3067\u7de8\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/bulk-edit.png\" \/><\/p>\n<h5>\u305d\u306e\u4ed6\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\/\u554f\u984c\/\u5909\u66f4\/\u30ea\u30ea\u30fc\u30b9\u30d5\u30a9\u30fc\u30e0\u3067CI\u3092\u4e00\u62ec\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4e00\u62ec\u9078\u629e\u3059\u308b\u306b\u306f\u3001<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/add-icon.png\" \/>\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u4e00\u89a7\u304b\u3089CI\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/bul-ci.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e745\u67086\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>IT\u8cc7\u7523\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\u3067MAC\u30a2\u30c9\u30ec\u30b9\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u300c\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u4f5c\u6210\u300d\u3084\u300c\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u4f5c\u6210\u300d\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3067\u3001UI\u4e0a\u306e\u8868\u793a\u300c<strong>Change Template<\/strong>\u300d\u3092\u300c<strong>Switch Template<\/strong>\u300d\u306b\u5909\u66f4<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u5341\u5206\u306a\u6a29\u9650\u304c\u3042\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066<strong>\u7d44\u7e54\u7ba1\u7406\u8005<\/strong>\u306e\u5f79\u5272\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u3067\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u30d0\u30fc\u304c\u975e\u8868\u793a\u306e\u5834\u5408\u3001\u65b0\u3057\u3044UI\u306e\u30c4\u30a2\u30fc\u30c0\u30a4\u30a2\u30ed\u30b0\u304c\u753b\u9762\u5916\u306b\u8868\u793a\u3055\u308c\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u65e2\u5b58\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u56de\u7b54\u306b\u30b3\u30d4\u30fc\u3057\u305f\u969b\u3001\u56de\u7b54\u306b\u8ffd\u52a0\u3057\u305f<strong>\u4ef6\u540d<\/strong>\u3068<strong>\u8aac\u660e<\/strong>\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u8a00\u8a9e\u306b\u7ffb\u8a33\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ad\u30e3\u30f3\u30bb\u30eb\u95a2\u9023\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u8cc7\u7523\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u610f\u56f3\u3057\u305f\u5909\u6570\u304c\u8ffd\u52a0\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>Chrome\u30d6\u30e9\u30a6\u30b6\u30fc\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u3001\u4f9d\u983c\u8005\u30dd\u30fc\u30bf\u30eb\u306e<strong>\u30a2\u30ca\u30a6\u30f3\u30b9<\/strong>\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306731\u4ef6\u4ee5\u4e0a\u306e\u30a2\u30ca\u30a6\u30f3\u30b9\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4e00\u62ec\u524a\u9664\u3059\u308b\u969b\u3001\u30ab\u30b9\u30bf\u30e0\u30e2\u30b8\u30e5\u30fc\u30eb\u304b\u3089101\u4ef6\u4ee5\u4e0a\u306e\u30ec\u30b3\u30fc\u30c9\u3092\u524a\u9664\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u4f9d\u983c\u8005\u30ed\u30b0\u30a4\u30f3\u306b\u304a\u3044\u3066\u3001\u5bfe\u5fdc\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e<strong>\u30b9\u30c6\u30fc\u30bf\u30b9<\/strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306b [<strong>\u4f9d\u983c\u8005\u306f\u8868\u793a\u53ef\u80fd<\/strong>] \u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u306b<strong>\u30ea\u30bd\u30fc\u30b9\u60c5\u5831<\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\/\u30bf\u30b9\u30af\/\u30b3\u30e1\u30f3\u30c8\u901a\u77e5\u3067\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7de8\u96c6\u3059\u308b\u969b\u3001\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u306b\u3042\u308b\u4ef6\u540d\u306e\u5909\u6570\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5909\u6570\u304c\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30e6\u30fc\u30b6\u30fc\u304c\u9078\u629e\u3057\u305f\u8a00\u8a9e\u3067\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u306e\u901a\u77e5\u306b\u304a\u3044\u3066\u3001\u5bfe\u5fdc\u3059\u308b\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4ef6\u540d\u3067\u306f\u306a\u304f\u3001\u7a7a\u306e\u6587\u5b57\u5217\u304c\u5909\u6570\u300c$AssociatedTitle\u300d\u306b\u5165\u529b\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u8a00\u8a9e\u8a2d\u5b9a\u304c\u82f1\u8a9e\u4ee5\u5916\u306e\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u304a\u3044\u3066\u3001\u3042\u308b\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066\u8aa4\u3063\u3066\u8a2d\u5b9a\u3055\u308c\u305f\u30eb\u30fc\u30eb\u304c\u4ed6\u306e\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u3067\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4e00\u62ec\u7de8\u96c6\u3057\u305f\u5f8c\u3001<strong>\u30af\u30ed\u30fc\u30b8\u30e3\u30b3\u30fc\u30c9<\/strong>\u304a\u3088\u3073<strong>\u30af\u30ed\u30fc\u30b8\u30e3\u30b3\u30e1\u30f3\u30c8<\/strong>\u304c\u300cNONE\uff08\u306a\u3057\uff09\u300d\u306b\u66f4\u65b0\u3055\u308c\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u540d\u304c\u5909\u66f4\u3055\u308c\u305f\u5834\u5408\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u81ea\u52d5\u7684\u306b\u9078\u629e\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u3067 [<strong>\u4f1a\u8a71<\/strong>] \u30bf\u30d6\u3092\u9078\u629e\u3057\u305f\u969b\u3001\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u60c5\u5831\u3092\u8868\u793a\u3057\u3066\u3044\u308b\u67a0\u5185\u306e<strong>\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3<\/strong>\u306e\u5024\u304c\u5b9f\u969b\u306e\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u3068\u540c\u671f\u3055\u308c\u3066\u3044\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u60c5\u5831\u30da\u30fc\u30b8\u3067\u3001<strong>\u66f4\u65b0\u8005<\/strong>\u306e\u5024\u3068\u5bfe\u5fdc\u3059\u308b\u30c4\u30fc\u30eb\u30c1\u30c3\u30d7\u306b\u8868\u793a\u3055\u308c\u308b\u30e6\u30fc\u30b6\u30fc\u60c5\u5831\u304c\u5408\u81f4\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u300c<strong>\u30af\u30ed\u30fc\u30b8\u30e3\u30b3\u30fc\u30c9<\/strong>\u300d\u3068\u300c<strong>\u6b21\u56de\u30ec\u30d3\u30e5\u30fc\u65e5<\/strong>\u300d\u304c [\u8868\u793a\u3059\u308b\u30ab\u30e9\u30e0\u3092\u9078\u629e] \u306b\u8868\u793a\u3055\u308c\u305a\u3001\u4e00\u89a7\u753b\u9762\u306e [\u57fa\u6e96\u306e\u8ffd\u52a0] \u306b\u300c<strong>\u30af\u30ed\u30fc\u30b8\u30e3\u30b3\u30fc\u30c9<\/strong>\u300d\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>[<strong>\u30b9\u30c6\u30fc\u30bf\u30b9\u30b3\u30e1\u30f3\u30c8<\/strong>] \u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u300c\u7a7a\u6b04\u300d\u304b\u3064\u300c\u5fc5\u9808\u3067\u306a\u3044\u300d\u5834\u5408\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u65b0\u898f\u8cc7\u7523\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3044\u3066 [<strong>\u73fe\u5728\u306e\u8cc7\u7523<\/strong>] \u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u300c<strong>In Use<\/strong>\u300d\u304b\u3089\u4ed6\u306e\u5024\u306b\u5909\u66f4\u3055\u308c\u305f\u5834\u5408\u3001[<strong>\u30b5\u30a4\u30c8<\/strong>] \u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304c\u7121\u52b9\u306e\u307e\u307e\u3068\u306a\u3063\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<li>\u30d7\u30ed\u30fc\u30d6\u304c\u5229\u7528\u3067\u304d\u306a\u3044\u5834\u5408\u306b\u3001\u8cc7\u7523\u306b\u5bfe\u3057\u3066\u300c<strong>\u4eca\u3059\u3050\u30b9\u30ad\u30e3\u30f3<\/strong>\u300d\u307e\u305f\u306f\u300c<strong>\u8a8d\u8a3c\u60c5\u5831\u3092\u66f4\u65b0<\/strong>\u300d\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u969b\u3001\u66f4\u65b0\u8a8d\u8a3c\u60c5\u5831\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u304c\u7a7a\u6b04\u3067\u8868\u793a\u3055\u308c\u3066\u3057\u307e\u3046\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<p>CMDB<\/p>\n<ul>\n<li>CMDB\u306eCI\u30bf\u30a4\u30d7\u306e\u6570\u304c\u591a\u3044\u5834\u5408\u3001[<strong>\u7ba1\u7406<\/strong>] &gt; [<strong>\u81ea\u52d5\u5316<\/strong>] \u306e\u753b\u9762\u304c\u8aad\u307f\u8fbc\u307e\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e745\u67083\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ec\u30dd\u30fc\u30c8<\/p>\n<ul>\n<li>\u4fdd\u5b58\u3057\u3066\u3044\u306a\u3044\u30ec\u30dd\u30fc\u30c8\u3092\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e744\u670829\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30a4\u30f3\u30dd\u30fc\u30c8\u30a6\u30a3\u30b6\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u305f\u65e2\u5b58\u30ec\u30b3\u30fc\u30c9\u306e\u66f4\u65b0<\/strong><\/p>\n<p>\u30a4\u30f3\u30dd\u30fc\u30c8\u6642\u3001\u65b0\u898f\u30ec\u30b3\u30fc\u30c9\u3092\u8ffd\u52a0\u305b\u305a\u306b\u65e2\u5b58\u30ec\u30b3\u30fc\u30c9\u3092\u66f4\u65b0\u3059\u308b\u3088\u3046\u3001\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u672c\u6a5f\u80fd\u306f\u4e00\u62ec\u30c7\u30fc\u30bf\u30a4\u30f3\u30dd\u30fc\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3059\u3079\u3066\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u3067\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>] \u3088\u308a\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/import-wizard.png\" \/><\/p>\n<p><strong>\u30e6\u30fc\u30b6\u30fc\u4e00\u89a7\u306e\u65b0\u305f\u306a\u30d5\u30a3\u30eb\u30bf\u30fc<\/strong><\/p>\n<p>\u4f9d\u983c\u8005\/\u6280\u8853\u62c5\u5f53\u8005\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u3067 [<strong>Filter by User category\uff08\u30e6\u30fc\u30b6\u30fc\u306e\u5206\u985e\u3067\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\uff09<\/strong>] \u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ed\u30b0\u30a4\u30f3\u60c5\u5831\u3092\u3082\u3068\u306b\u30e6\u30fc\u30b6\u30fc\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5229\u7528\u53ef\u80fd\u306a\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd\u306f\u300c<strong>All Users\uff08\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\uff09<\/strong>\u300d\u300c<strong>Login Users\uff08\u30ed\u30b0\u30a4\u30f3\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\uff09<\/strong>\u300d\u300c<strong>Non-Login Users<\/strong>\uff08<strong>\u30ed\u30b0\u30a4\u30f3\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u30e6\u30fc\u30b6\u30fc\uff09<\/strong>\u300d\u3067\u3059\u3002\u307e\u305f\u3001\u672c\u6a5f\u80fd\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30e6\u30fc\u30b6\u30fc\uff06\u8a31\u53ef<\/strong>] &gt;&gt; [<strong>\u4f9d\u983c\u8005\/\u6280\u8853\u62c5\u5f53\u8005<\/strong>] \u3088\u308a\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/new-filter-user-list-view.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e744\u670821\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e743\u670829\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>CMDB<\/strong><\/p>\n<p>\u540c\u671f\u30eb\u30fc\u30eb\u304c\u5c0e\u5165\u3055\u308c\u3001\u8cc7\u7523\u3084\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u5229\u7528\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u3001CI\u3068\u305d\u306e\u95a2\u4fc2\u306b\u95a2\u3059\u308b\u69d8\u3005\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u30eb\u30fc\u30eb\u3092\u5b9a\u7fa9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u8cc7\u7523\u3084\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3001\u5bfe\u5fdc\u3059\u308bCI\u3092\u81ea\u52d5\u7684\u306b\u8ffd\u52a0\/\u524a\u9664\/\u66f4\u65b0\u3057\u307e\u3059\u3002<\/li>\n<li>CI\u3092\u5404\u8cc7\u7523\u3084\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u30ea\u30f3\u30af\u4ed8\u3051\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d5\u30a3\u30fc\u30eb\u30c9\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u4f7f\u7528\u3057\u3066\u3001CI\u3068CI\u306b\u30ea\u30f3\u30af\u4ed8\u3051\u3055\u308c\u305f\u8cc7\u7523\u3084\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u9593\u3067\u3001\u30c7\u30fc\u30bf\u3092\u540c\u671f\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30f3\u30af\u4ed8\u3051\u3055\u308c\u305f\u8cc7\u7523\u3084\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u5229\u7528\u53ef\u80fd\u306a\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u3092\u3082\u3068\u306bCI\u9593\u306e\u95a2\u4fc2\u3092\u8ffd\u52a0\/\u524a\u9664\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u540c\u671f\u30eb\u30fc\u30eb\u3092\u5b9a\u7fa9\u3059\u308b\u306b\u306f\u3001[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong>] &gt;&gt; [<strong>CMDB<\/strong>] &gt;&gt; [<strong>CI\u30bf\u30a4\u30d7<\/strong>] \u3067\u304a\u597d\u307f\u306eCI\u30bf\u30a4\u30d7\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u65b0\u898fCI\u30bf\u30a4\u30d7\u3092\u4f5c\u6210\u3057\u3066\u3001[<strong>Sync Rules\uff08\u540c\u671f\u30eb\u30fc\u30eb\uff09<\/strong>] \u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/sync-rules.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e744\u670815<\/span><span style=\"color: #99cc00;\">\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<p><strong>\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5411\u3051\u30c7\u30d5\u30a9\u30eb\u30c8\u8a00\u8a9e\u306e\u5f37\u5236<\/strong><\/p>\n<p>\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u306b\u304a\u3044\u3066\u3001\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u8a00\u8a9e\u306e\u9078\u629e\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7ba1\u7406\u8005\u6a29\u9650\u3092\u3082\u3064\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u3001[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] \u306b\u8a00\u8a9e\u3092\u9078\u629e\u3059\u308b\u753b\u9762\u304c\u4e00\u5ea6\u306e\u307f\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u5168\u6a5f\u80fd\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u3053\u306e\u8a2d\u5b9a\u3092\u4f7f\u7528\u3057\u3066\u8a00\u8a9e\u3092\u9078\u629e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/images\/enforcement-default-language.png\" \/><\/p>\n<p><strong>\u6ce8\uff1a<\/strong><\/p>\n<p>\u30fb\u65e2\u5b58\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3053\u306e\u8a2d\u5b9a\u306e\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3002<br \/>\n\u30fb\u901a\u77e5\u30eb\u30fc\u30eb\u753b\u9762\u306e\u53f3\u4e0a\u306e\u9685\u306b\u3042\u308b [<strong>\u8a2d\u5b9a<\/strong>] \u306b\u9078\u629e\u3057\u305f\u30c7\u30d5\u30a9\u30eb\u30c8\u8a00\u8a9e\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e744\u67087\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u554f\u984c<\/p>\n<ul>\n<li>\u554f\u984c\u3067\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u57fa\u6e96\u3068\u3057\u3066\u300c<strong>\u30a8\u30ea\u30a2<\/strong>\u300d\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u30ea\u30ea\u30fc\u30b9\u304c\u5909\u66f4\u60c5\u5831\u30da\u30fc\u30b8\u304b\u3089\u4f5c\u6210\u3055\u308c\u305f\u5834\u5408\u3001\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e<strong>Planning<\/strong>\u30b9\u30c6\u30fc\u30b8\u306e\u60c5\u5831\u304c\u30ea\u30ea\u30fc\u30b9\u306b\u30b3\u30d4\u30fc\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30ea\u30fc\u30b9\u3092\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u308b\u969b\u3001\u6700\u521d\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u5909\u66f4\u30ea\u30af\u30a8\u30b9\u30c8\u306e<strong>Planning<\/strong>\u30b9\u30c6\u30fc\u30b8\u306e\u60c5\u5831\u304c\u30ea\u30ea\u30fc\u30b9\u3060\u3051\u306b\u30b3\u30d4\u30fc\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u8ffd\u52a0\/\u7de8\u96c6\u3092\u884c\u3046\u969b\u3001\u53f3\u5074\u306e\u30b5\u30d6\u30bf\u30d6\u304c\u53f3\u5074\u306e\u30d1\u30cd\u30eb\u306e\u88cf\u306b\u96a0\u308c\u3066\u3057\u307e\u3046\u5834\u5408\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306bURL\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u304c\u8ffd\u52a0\u3055\u308c\u308b\u3068\u3001\u610f\u56f3\u305b\u305a\u7e26\u65b9\u5411\u306b\u8868\u793a\u304c\u306f\u307f\u51fa\u3059\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084\u56de\u7b54\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u30a4\u30f3\u30e9\u30a4\u30f3\u753b\u50cf\u3092\u8868\u793a\u3059\u308b\u969b\u306e\u554f\u984c\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u306e\u627f\u8a8d\u8005\u6570\u304c200\u540d\u3092\u8d85\u3048\u3066\u304a\u308a\u3001[<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5024\u3092\u8a2d\u5b9a<\/strong>] \u30a2\u30af\u30b7\u30e7\u30f3\u3067 [<strong>\u627f\u8a8d\u8005<\/strong>] \u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u4fdd\u5b58\u3059\u308b\u969b\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u60c5\u5831\u30da\u30fc\u30b8\u3068\u5bfe\u5fdc\u6642\u9593\u5206\u6790\u30da\u30fc\u30b8\u306b\u8868\u793a\u3055\u308c\u308b<strong>\u5bfe\u5fdc\u6642\u9593<\/strong>\u306e\u5024\u304c\u4e00\u81f4\u3057\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5bfe\u5fdc\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u627f\u8a8d\u8005\u304c\u5831\u544a\u5148\u4e0a\u53f8\u3067\u3042\u308b\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u627f\u8a8d\u304c\u59d4\u4efb\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u306b\u9001\u4fe1\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>[<strong>\u6240\u5c5e\u30b5\u30a4\u30c8\u306a\u3057<\/strong>] \u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u9078\u629e\u3059\u308b\u3068\u3001<strong>\u30b9\u30b1\u30b8\u30e5\u30fc\u30e9\u30fc<\/strong>\u306e\u30b5\u30a4\u30c8\u30d5\u30a3\u30eb\u30bf\u30fc\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u3067 [<strong>\u3059\u3079\u3066\u306e\u30b5\u30a4\u30c8<\/strong>] 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[<strong>\u30e6\u30fc\u30b6\u30fc\u5272\u308a\u5f53\u3066<\/strong>] \u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3067\u6b63\u5e38\u306b\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u5951\u7d04\u306b100\u4ee5\u4e0a\u306e\u8cc7\u7523\/\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u3001\u30c7\u30fc\u30c8\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u969b\u3001\u8cc7\u7523\/\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30e9\u30a4\u30bb\u30f3\u30b9\u60c5\u5831\u3092\u542b\u3080\u5951\u7d04\u3092\u66f4\u65b0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e743\u670825\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e743\u67082\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<p style=\"padding-left: 30px;\">\u00a0<strong>\u62d2\u5426\u3055\u308c\u305f\u5b8c\u4e86\u30ea\u30af\u30a8\u30b9\u30c8<\/strong><\/p>\n<p style=\"padding-left: 30px;\">\u627f\u8a8d\u8005\u304c\u62d2\u5426\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u81ea\u52d5\u7684\u306b\u3044\u305a\u308c\u304b\u306e\u5b8c\u4e86\u6e08\u307f\u30b9\u30c6\u30fc\u30bf\u30b9\u3078\u79fb\u52d5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002SDAdmin\u3067\u306f\u3001\u672c\u8a2d\u5b9a\u3092 [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u4e00\u822c\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/strong>] \u304b\u3089\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p style=\"padding-left: 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30px;\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u304a\u3044\u3066\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\/\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u30bf\u30b9\u30af\u3092\u8868\u793a\/\u7de8\u96c6\u3059\u308b\u6a29\u9650\u306e\u3042\u308b\u30e1\u30f3\u30d0\u30fc\u306f\u3001\u4f5c\u696d\u30ed\u30b0\u30bf\u30a4\u30de\u30fc\u3092\u958b\u59cb\/\u505c\u6b62\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<p style=\"padding-left: 30px;\"><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ad\u30fcID<\/strong><\/p>\n<p style=\"padding-left: 30px;\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8ID\u304c\u77ed\u7e2e\u3055\u308c\u3001\u4fee\u6b63\u53ef\u80fd\u306a\u30d7\u30ec\u30d5\u30a3\u30c3\u30af\u30b9\u304c\u4ed8\u4e0e\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p style=\"padding-left: 30px;\"><strong>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/p>\n<ul>\n<li style=\"padding-left: 30px;\">\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\u5909\u66f4\u3055\u308c\u306a\u3044\u9650\u308a\u3001\u65b0\u898f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30d5\u30a9\u30fc\u30e0\u306e [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e<\/strong>] \u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u81ea\u52d5\u5165\u529b\u3055\u308c\u307e\u3059\u3002<\/li>\n<li style=\"padding-left: 30px;\">\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u304c\u884c\u308f\u308c\u305f\u5f8c\u3001\u3069\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3082\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u306a\u3044\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u81ea\u52d5\u7684\u306b\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u307e\u3057\u305f\u3002<\/li>\n<li style=\"padding-left: 30px;\">\u5fc5\u8981\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u6a2a\u306b\u3042\u308b\u661f\u578b\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u304b\u3089\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li style=\"padding-left: 30px;\">\u65e2\u5b58\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u524a\u9664\u3067\u304d\u307e\u305b\u3093\u3002\u305d\u306e\u4ee3\u308f\u308a\u3001\u305d\u308c\u3089\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u975e\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/p>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u3001\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30a8\u30c7\u30a3\u30bf\u30fc\u306eUI\u3092\u6539\u826f\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u30ea\u30af\u30a8\u30b9\u30c8\/\u554f\u984c\/\u5909\u66f4\/\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\/\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\/\u30ea\u30ea\u30fc\u30b9\/\u4e00\u822c\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u30bf\u30b9\u30af\u3067\u30b3\u30e1\u30f3\u30c8\u3059\u308b\u969b\u3001\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u30a8\u30c7\u30a3\u30bf\u30fc\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n\u30b3\u30e1\u30f3\u30c8\u306e\u96a3\u306b\u3042\u308b<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/replay-icon.png\" width=\"34\" height=\"30\" \/>\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30b3\u30e1\u30f3\u30c8\u3078\u306e\u8fd4\u4fe1\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b3\u30e1\u30f3\u30c8\u3068\u8fd4\u4fe1\u3092\u30b9\u30ec\u30c3\u30c9\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u8fd4\u4fe1\u306e\u7de8\u96c6\/\u524a\u9664\u3092\u884c\u3048\u308b\u306e\u306f\u3001\u8fd4\u4fe1\u306e\u30aa\u30fc\u30ca\u30fc\u3060\u3051\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>@\u306b\u7d9a\u3051\u3066\u30e6\u30fc\u30b6\u30fc\u540d\u3092\u5165\u529b\u3059\u308b\u3068\u3001\u30b3\u30e1\u30f3\u30c8\u3084\u8fd4\u4fe1\u3067\u30e6\u30fc\u30b6\u30fc\u3092\u30bf\u30b0\u4ed8\u3051\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30bf\u30b0\u4ed8\u3051\u3059\u308b\u3068\u3001\u5404\u30e6\u30fc\u30b6\u30fc\u3078\u901a\u77e5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/comment-icon.png\" width=\"41\" height=\"40\" \/>\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30ab\u30f3\u30d0\u30f3\u30d3\u30e5\u30fc\u304b\u3089\u30b3\u30e1\u30f3\u30c8\u3092\u8ffd\u52a0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u901a\u77e5<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u901a\u77e5\u30eb\u30fc\u30eb\u306b\u4ee5\u4e0b\u306e\u901a\u77e5\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<br \/>\n<strong>Notify Requester and CC users when a technician replies to a request.<\/strong>\uff08\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u8fd4\u4fe1\u3059\u308b\u3068\u304d\u3001\u4f9d\u983c\u8005\u3068CC\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\uff09<\/li>\n<li>\u3053\u306e\u901a\u77e5\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u30e1\u30fc\u30eb\u3082\u3057\u304f\u306fServiceDesk Plus Cloud\u4e0a\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u8fd4\u4fe1\u3057\u305f\u969b\u3001\u4f9d\u983c\u8005\u3068CC\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u30e1\u30fc\u30eb\/SMS\/\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u306e\u3044\u305a\u308c\u304b\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002\u306a\u304a\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f9d\u983c\u8005\/CC\u306e\u30e6\u30fc\u30b6\u30fc\u3067\u3042\u308b\u5834\u5408\u306f\u3001\u3053\u306e\u901a\u77e5\u306f\u884c\u308f\u308c\u307e\u305b\u3093\u3002<\/li>\n<li>\u3053\u306e\u901a\u77e5\u306e\u6709\u52b9\u5316\u3084\u3001\u3053\u306e\u901a\u77e5\u306e\u30e1\u30fc\u30eb\/SMS\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092 [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] \u304b\u3089\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bf\u30b9\u30af\u901a\u77e5<\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u306e\u7d42\u4e86\u306b\u3064\u3044\u3066\u3001\u30bf\u30b9\u30af\u306e\u4f5c\u6210\u8005\u3078\u901a\u77e5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30bf\u30b9\u30af\u3067\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9<\/p>\n<ul>\n<li>\u5909\u66f4\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e [\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7] \u3067\u300c\u5c0f\u6570\u70b9\u300d\u300c\u901a\u8ca8\u300d\u300c\uff05\u300d\u300c\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u300d\u300c\u30e9\u30b8\u30aa\u30dc\u30bf\u30f3\u300d\u300c\u30c7\u30b7\u30b8\u30e7\u30f3\u30dc\u30c3\u30af\u30b9\u300d\u300c\u81ea\u52d5\u767a\u756a\u300d\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/new-field.png\" \/><\/li>\n<li>\u5909\u66f4\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u6700\u5927\u6570\u3092150\u307e\u3067\u5f15\u304d\u4e0a\u3052\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u6280\u8853\u62c5\u5f53\u8005\u304c\u4f9d\u983c\u8005\u306e\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u8fd4\u4fe1\u3059\u308b\u969b\u3001\u4f1a\u8a71\u30d5\u30a9\u30fc\u30e0\u304c\u8ffd\u52a0\u3055\u308c\u308b\u306e\u3067\u306f\u306a\u304f\u3001<strong>\u8fd4\u4fe1<\/strong>\u30d5\u30a9\u30fc\u30e0\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u9061\u53ca\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5fc5\u9808\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bf\u30b9\u30af<\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u306e\u8ffd\u52a0\u753b\u9762\u306e\u300c<strong>\u4e88\u5b9a\u958b\u59cb\u65e5\u306e\u524d\u306b\u30e1\u30fc\u30eb\u3059\u308b<\/strong>\u300d\u3092\u300c<strong>Notify me Before Scheduled Start<\/strong>\uff08\u4e88\u5b9a\u958b\u59cb\u65e5\u306e\u524d\u306b\u30e1\u30fc\u30eb\u3059\u308b\uff09\u300d\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b3\u30e1\u30f3\u30c8\u306e\u7de8\u96c6\/\u524a\u9664\u3092\u884c\u3048\u308b\u306e\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u306e\u30aa\u30fc\u30ca\u30fc\u3060\u3051\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ec\u30dd\u30fc\u30c8<\/p>\n<ul>\n<li>\u3059\u3079\u3066\u306e\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u60c5\u5831\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a2\u30fc\u30ab\u30a4\u30d6\u6e08\u307f\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001[\u5229\u7528\u53ef\u80fd\u306a\u30ab\u30e9\u30e0] \u306b\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e743\u670824\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30bf\u30b9\u30af<\/p>\n<ul>\n<li>\u3059\u3079\u3066\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u304a\u3044\u3066\u3001\u30bf\u30b9\u30af\u306e\u4e00\u89a7\u8868\u793a\u753b\u9762\u306e\u30ae\u30a2\u30a2\u30a4\u30b3\u30f3\u5185\u306b\u30bf\u30b9\u30af\u3092\u7de8\u96c6\/\u524a\u9664\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u5168\u4f53\u30bf\u30b9\u30af\u306b\u304a\u3044\u3066\u3082\u3001\u30bf\u30b9\u30af\u306e\u4e00\u89a7\u8868\u793a\u753b\u9762\u304b\u3089\u7de8\u96c6\/\u524a\u9664\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e743\u67089\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u4e00\u822c\u30bf\u30b9\u30af<\/p>\n<ul>\n<li>[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8<\/strong>] \u306b\u3066\u3001\u300c\u4e00\u822c\u30bf\u30b9\u30af\u300d\u300c\u95a2\u9023\u3059\u308b\u4f5c\u696d\u30ed\u30b0\u3068\u30b3\u30e1\u30f3\u30c8\u300d\u3092\u300cCSV\u300d\u300cXLS\u300d\u300cXLSX\u300d\u30d5\u30a1\u30a4\u30eb\u304b\u3089\u30a4\u30f3\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e743\u67085\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u5909\u66f4<\/p>\n<ul>\n<li>\u5909\u66f4\u3067\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u6761\u4ef6\u3068\u3057\u3066\u300c<strong>\u30a8\u30ea\u30a2<\/strong>\u300d\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/p>\n<ul>\n<li>\u30a2\u30af\u30b7\u30e7\u30f3\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5024\u3092\u8a2d\u5b9a<\/strong>\u300d\u3067\u5909\u66f4\u306e\u5f79\u5272\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u73fe\u5728\u30ed\u30b0\u30a4\u30f3\u6e08\u307f\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u52d5\u7684\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u306e\u3067\u304d\u308b\u5909\u6570\u300c<strong>$\u73fe\u5728\u306e\u30e6\u30fc\u30b6\u30fc<\/strong>\u300d\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a2\u30af\u30b7\u30e7\u30f3\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u6709\u52b9\u5316<\/strong>\u300d\u304a\u3088\u3073\u300c<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u7121\u52b9\u5316<\/strong>\u300d\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u5909\u66f4\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u9078\u629e\u306e\u8a31\u53ef\/\u5236\u9650\u3092\u884c\u3046\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u308b\u300c<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\uff11\u3064\u3042\u305f\u308a\u306e\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4e0a\u9650\u6570\u3092150\u304b\u3089300\u306b\u5f15\u304d\u4e0a\u3052\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u304cServiceDesk Plus Cloud\u306b\u30ed\u30b0\u30a4\u30f3\u305b\u305a\u3001\u30e1\u30fc\u30eb\u7d4c\u7531\u3067\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30af\u30ed\u30fc\u30ba\u3057\u305f\u5834\u5408\u3001\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30af\u30ed\u30fc\u30ba\u30eb\u30fc\u30eb\u3067\u300c<strong>\u3059\u3079\u3066\u306e\u5b50\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30af\u30ed\u30fc\u30ba<\/strong>\u300d\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u304a\u308a\u3001\u30ea\u30f3\u30af\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30ad\u30e3\u30f3\u30bb\u30eb\u3055\u308c\u305f\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30af\u30ed\u30fc\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/p>\n<ul>\n<li>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ac\u30f3\u30c8\u30c1\u30e3\u30fc\u30c8\u3092PDF\u3068\u3057\u3066\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3059\u308b\u969b\u3001\u8aa4\u3063\u305f\u65e5\u6642\u304c\u8868\u793a\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u8cc7\u7523<\/p>\n<ul>\n<li>\u30a4\u30f3\u30d9\u30f3\u30c8\u30ea\u306e\u7de8\u96c6\u6a29\u9650\u306e\u3042\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3084\u8cc7\u7523\u306e\u4e00\u62ec\u64cd\u4f5c\u3067\u30b9\u30c6\u30fc\u30bf\u30b9\u7de8\u96c6\u3092\u5b9f\u884c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u8cc7\u7523\u30b0\u30eb\u30fc\u30d7\u306e\u4e00\u89a7\u753b\u9762\u306b\u304a\u3044\u3066\u3001\u6280\u8853\u62c5\u5f53\u8005\u304c\u6a29\u9650\u306e\u306a\u3044\u30b5\u30a4\u30c8\u304b\u3089\u8cc7\u7523\u3092\u8868\u793a\u3067\u304d\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u975e\u30d6\u30fc\u30ea\u30a2\u30f3\u578b\u306e\u30e6\u30fc\u30b6\u30fc\u5b9a\u7fa9\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/p>\n<ul>\n<li>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7de8\u96c6\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3044\u3066\u3001\u30c8\u30d4\u30c3\u30af\u540d\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u3067\u30a2\u30eb\u30d5\u30a1\u30d9\u30c3\u30c8\u9806\u306e\u6700\u521d\u306e\u30c8\u30d4\u30c3\u30af\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30c6\u30ad\u30b9\u30c8\u304c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5185\u5bb9\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u30b3\u30d4\u30fc\u3055\u308c\u305f\u5834\u5408\u3001\u4e00\u90e8\u306e\u30ea\u30c3\u30c1\u30c6\u30ad\u30b9\u30c8\u5f62\u5f0f\u306e\u66f8\u5f0f\u304c\u5931\u308f\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u9023\u643a<\/p>\n<ul>\n<li>\u9023\u643a\u304c\u6210\u529f\u3057\u3066\u3044\u308b\u306b\u3082\u95a2\u308f\u3089\u305a\u3001Slack\u9023\u643a\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u8aa4\u3063\u3066\u300c<strong>\u7121\u52b9\u5316<\/strong>\u300d\u3068\u8868\u793a\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u304b\u3089\u5909\u66f4\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001\u5bfe\u5fdc\u3059\u308b\u5909\u66f4\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u540c\u3058\u5024\u3092\u4f7f\u7528\u3067\u304d\u306a\u3044\u5834\u5408\u3067\u3042\u3063\u3066\u3082\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30bf\u30a4\u30d7\u304c\u300c\u30d4\u30c3\u30af\u30ea\u30b9\u30c8\u300d\u3082\u3057\u304f\u306f\u300c\u8907\u6570\u9078\u629e\u300d\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u304c\u30b3\u30d4\u30fc\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u300c\u696d\u52d9\u6642\u9593\u3092\u8003\u616e\u3057\u306a\u3044\u300d\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001SLA\u304c\u8aa4\u3063\u3066\u7b97\u51fa\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u5fc5\u9808\u30d5\u30a9\u30fc\u30e0\u306b\u304a\u3044\u3066\u3001\u5fc5\u9808\u306b\u3057\u305f\u8ffd\u52a0\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30a2\u30b9\u30bf\u30ea\u30b9\u30af (*) 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\u306e [<strong>\u901a\u77e5<\/strong>] \u3067\u4f9d\u983c\u8005\u3084\u6280\u8853\u62c5\u5f53\u8005\u306e\u300c<strong>\u5831\u544a\u5148<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u8ffd\u52a0\u3067\u304d\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e742\u670818\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3 - SSL\u8a3c\u660e\u66f8<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3\u7528\u306eSSL\u8a3c\u660e\u66f8\u3092ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea\u304b\u3089\u9069\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002SSL\u5316\u3055\u308c\u308b\u3068\u3001ServiceDesk Plus Cloud\u306fHTTPS\u3067\u306e\u307f\u4f5c\u52d5\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30e0\u30c9\u30e1\u30a4\u30f3\u306b\u5bfe\u3057\u3066SSL\u8a3c\u660e\u66f8\u3092\u9069\u7528\u3057\u3066\u3044\u306a\u3044\u304a\u5ba2\u69d8\u306f\u3001[<strong>ESM\u30c7\u30a3\u30ec\u30af\u30c8\u30ea<\/strong>] &gt;&gt; [<strong>\u30dd\u30fc\u30bf\u30eb\u306e\u7ba1\u7406<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001<strong>[SSL\u8a3c\u660e\u66f8\u3092\u9069\u7528] \u3092\u30af\u30ea\u30c3\u30af<\/strong>\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30e1\u30fc\u30eb\u304c\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3078\u9001\u4fe1\u3055\u308c\u3001[\u30dd\u30fc\u30bf\u30eb\u306e\u7ba1\u7406] \u30da\u30fc\u30b8\u306e\u30e1\u30e2\u3068\u3057\u3066\u8a3c\u660e\u66f8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/manage-portal.png\" \/><\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e742\u67089<\/span><span style=\"color: #99cc00;\">\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e741\u670829\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>Webhook<\/strong><\/p>\n<p>Webhook URL\u3067\u7f6e\u63db\u5909\u6570\uff08\u4ee3\u66ff\u5909\u6570\uff09\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30c9\u30eb\u30de\u30fc\u30af\uff08$\uff09\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u5909\u6570\u3092\u7f6e\u63db\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>Webhook\u30b3\u30fc\u30eb\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3067\u3001\u7121\u6599\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u306f\uff11\u65e5\u3042\u305f\u308a500\u30b3\u30fc\u30eb\u3001\u6709\u6599\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u306f\uff11\u65e5\u3042\u305f\u308a3000\u30b3\u30fc\u30eb\u306e\u3057\u304d\u3044\u5024\u3092\u7ba1\u7406\u3059\u308b\u30bd\u30d5\u30c8\u30af\u30a9\u30fc\u30bf\u304c\u3042\u308a\u307e\u3059\u3002[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3<\/strong>] &gt;&gt; [<strong>Webhooks<\/strong>] \u304b\u3089\u3001\u3053\u306e\u3057\u304d\u3044\u5024\u306b\u5bfe\u3059\u308b\u30b3\u30fc\u30eb\u306e\uff11\u65e5\u3042\u305f\u308a\u306e\u4f7f\u7528\u91cf\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/webhooks.png\" \/><\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u30ea\u30ea\u30fc\u30b9\u901a\u77e5<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u30ea\u30ea\u30fc\u30b9\u901a\u77e5\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u3001\u95a2\u9023\u3059\u308b\u5909\u66f4\u306e\u30aa\u30fc\u30ca\u30fc\u3001\u95a2\u9023\u3059\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30aa\u30fc\u30ca\u30fc\u3001\u30b0\u30eb\u30fc\u30d7\u30e1\u30f3\u30d0\u30fc\u5b9b\u3066\u306e\u30ea\u30ea\u30fc\u30b9\u901a\u77e5\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u3001[<strong>\u901a\u77e5\u5148<\/strong>] \u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u3092\u66f4\u65b0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/release-notification.png\" \/><\/p>\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30e0\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u66f4\u65b0\u3057\u305f\u30ea\u30ea\u30fc\u30b9\u30e6\u30fc\u30b6\u30fc\u3084\u30ea\u30ea\u30fc\u30b9\u306e\u5f79\u5272\u306f\u3001\u627f\u8a8d\u3001\u30e1\u30e2\u3001\u30ea\u30ea\u30fc\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30ea\u30ea\u30fc\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u901a\u77e5\u8a2d\u5b9a\u306b\u53cd\u6620\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u901a\u77e5\u30eb\u30fc\u30eb\u306e\u30ea\u30ea\u30fc\u30b9\u901a\u77e5<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] \u3067\u30ea\u30ea\u30fc\u30b9\u901a\u77e5\u30eb\u30fc\u30eb\u3092\u66f4\u65b0\u3057\u307e\u3057\u305f\u3002\u66f4\u65b0\u5185\u5bb9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>Notify users when removed from release roles\uff08\u30ea\u30ea\u30fc\u30b9\u306e\u5f79\u5272\u304b\u3089\u524a\u9664\u3055\u308c\u305f\u6642\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\u3059\u308b\uff09<\/strong>\uff1a\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30ea\u30fc\u30b9\u306e\u5f79\u5272\u304b\u3089\u5916\u3055\u308c\u305f\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u3078\u901a\u77e5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>Notify Release Requester when assigned for the release\uff08\u30ea\u30ea\u30fc\u30b9\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u6642\u3001Release Requester\u306b\u901a\u77e5\u3059\u308b\uff09<\/strong>\uff1a\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f5c\u6210\/\u7de8\u96c6\u6642\u306b\u30ea\u30ea\u30fc\u30b9\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u3078\u901a\u77e5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u65b0\u6a5f\u80fd<\/h5>\n<p><strong>\u8cc7\u7523<\/strong><\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\"><strong>\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30b5\u30fc\u30d0\u30fc\u306e\u540d\u524d\u5f62\u5f0f\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/strong><\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\">\u30b9\u30ad\u30e3\u30f3\u3057\u305f\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30d0\u30fc\u306e\u540d\u524d\u5f62\u5f0f\u3092\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d0\u30fc\u540d\u306e\u307f\u3001\u3082\u3057\u304f\u306f\u5b8c\u5168\u4fee\u98fe\u30c9\u30e1\u30a4\u30f3\u540d\uff08FQDN\uff09\u3067\u8868\u793a\u3059\u308b\u3088\u3046\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001FQDN\u3092\u66f4\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u3001<strong>Active Directory\u306e\u30c9\u30e1\u30a4\u30f3\u540d<\/strong>\u3001\u307e\u305f\u306f<strong>DNS\u306e\u30c9\u30e1\u30a4\u30f3\u540d<\/strong>\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\">\u3053\u306e\u8a2d\u5b9a\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30d7\u30ed\u30fc\u30d6\uff06\u30c7\u30a3\u30b9\u30ab\u30d0\u30ea<\/strong>] &gt;&gt; [<strong>\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>Workstation Name Format\uff08\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u540d\u306e\u5f62\u5f0f\uff09<\/strong>] \u304b\u3089\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\"><strong>\u6ce8<\/strong>\uff1a\u3053\u306e\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001\u30ef\u30fc\u30af\u30b9\u30c6\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30d0\u30fc\u306eFQDN\u3092\u4f5c\u6210\u3059\u308b\u306b\u3042\u305f\u308a\u3001Active Directory\u306e\u30c9\u30e1\u30a4\u30f3\u540d\u304c\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30c9\u30e1\u30a4\u30f3\u540d\u3068\u3057\u3066\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\"><strong>\u8cc7\u7523\u8cb8\u51fa\u3057\u306e\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8<\/strong><\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\">\u73fe\u5728\u8cb8\u51fa\u3057\u5ef6\u9577\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u8fd4\u5374\u3055\u308c\u3066\u3044\u306a\u3044\u8cc7\u7523\u306e\u307f\u3092\u30d9\u30fc\u30b9\u3068\u3057\u3066\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u300c<strong>Loaned Assets - Expired\uff08\u8cb8\u51fa\u3057\u8cc7\u7523- \u5ef6\u9577\u6e08\u307f\uff09<\/strong>\u300d\u3092\u65b0\u305f\u306b\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p class=\"zw-paragraph heading0\" style=\"padding-left: 30px;\">\u65e2\u5b58\u306e\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u300c<strong>\u5ef6\u9577\u3057\u305f\u8cc7\u7523\u8cb8\u51fa\u3057<\/strong>\u300d\u306f\u300c<strong>Loaned Assets - Expired (All time) \uff08\u8cb8\u51fa\u3057\u8cc7\u7523 - \u5ef6\u9577\u6e08\u307f\uff08\u5168\u6642\u9593\uff09\uff09<\/strong>\u300d\u3068\u3044\u3046\u540d\u524d\u306b\u5909\u66f4\u3055\u308c\u307e\u3057\u305f\u3002\u306a\u304a\u3001\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u8cc7\u7523\u304c\u8fd4\u5374\u3055\u308c\u3066\u3044\u308b\u304b\u5426\u304b\u3092\u8cb8\u51fa\u3057\u5ef6\u9577\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u306a\u3063\u3066\u3044\u305f\/\u3044\u308b\u3059\u3079\u3066\u306e\u8cc7\u7523\u3092\u30d9\u30fc\u30b9\u3068\u3057\u3066\u3001\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e742\u67082\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u81ea\u52d5\u901a\u77e5\u306e\u8abf\u67fb\u30ea\u30f3\u30af\u306f\u3001\u6307\u5b9a\u3055\u308c\u3066\u3044\u308b\u4f9d\u983c\u8005\u306b\u5bfe\u3057\u3066\u306e\u307f\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30da\u30fc\u30b8\u53f3\u5074\u306e\u4f9d\u983c\u8005\u60c5\u5831\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u4f9d\u983c\u8005\u306e\u793e\u54e1ID\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u8ffd\u52a0\/\u7de8\u96c6\u30ea\u30af\u30a8\u30b9\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30bd\u30fc\u30b9\u306e\u56de\u7b54\u306b\u30b9\u30af\u30ed\u30fc\u30eb\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30ea\u30af\u30a8\u30b9\u30c8\u4f5c\u6210\u6642\u306b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u30b5\u30a4\u30c8\u304c\u300c\u30ab\u30b9\u30bf\u30e0\u3057\u305f\u30b5\u30a4\u30c8\u300d\u307e\u305f\u306f\u300c\u30b3\u30d4\u30fc\u3057\u305f\u30b5\u30a4\u30c8\u300d\u306b\u5909\u66f4\u3055\u308c\u305f\u5834\u5408\u3001\u540c\u3058\u540d\u524d\u304c\u542b\u307e\u308c\u308b\u969b\u306f\u3001\u95a2\u9023\u3059\u308b\u30bf\u30b9\u30af\u306e\u30b0\u30eb\u30fc\u30d7\/\u30aa\u30fc\u30ca\u30fc\u3068\u66f4\u65b0\u3057\u305f\u30b5\u30a4\u30c8\u306e\u30b0\u30eb\u30fc\u30d7\/\u30aa\u30fc\u30ca\u30fc\u306f\u540c\u3058\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u4ed5\u69d8\u5909\u66f4<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u8fd4\u4fe1\u6e08\u307f\u3082\u3057\u304f\u306f\u8ee2\u9001\u6e08\u307f\u306e\u30e1\u30fc\u30eb\uff08\u4f1a\u8a71\uff09\u3092\u4f9d\u983c\u8005\u3078\u518d\u9001\u3057\u305f\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u306f<strong>\u6700\u65b0\u306e\u66f4\u65b0\u65e5\u6642<\/strong>\u306e\u5024\u3082\u66f4\u65b0\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u627f\u8a8d\u30ea\u30de\u30a4\u30f3\u30c9\u901a\u77e5\u3067\u306f\u3001\u8a2d\u5b9a\u3057\u305f\u6642\u9593\u306b\u305d\u3050\u308f\u306a\u3044\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u3001\u4f9d\u983c\u8005\u306e\u30b5\u30a4\u30c8\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u3067\u306f\u306a\u304f\u3001\u627f\u8a8d\u8005\u306e\u30b5\u30a4\u30c8\u306e\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u304c\u8003\u616e\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30bf\u30b9\u30af<\/p>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u304c\u89aa\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u306b\u5bfe\u3059\u308b\u8868\u793a\u6a29\u9650\u3092\u6301\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30db\u30fc\u30e0\u30bf\u30d6\u306b\u30bf\u30b9\u30af\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8<\/p>\n<ul>\n<li>\u30ed\u30b0\u30a4\u30f3\u6e08\u307f\u306e\u6280\u8853\u62c5\u5f53\u8005\u304c\u81ea\u8eab\u306e\u60c5\u5831\u3092\u7de8\u96c6\u3057\u305f\u308a\u3001\u30ed\u30b0\u30a4\u30f3\u304c\u7121\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u6280\u8853\u62c5\u5f53\u8005\u306e\u60c5\u5831\u3092\u7de8\u96c6\u3057\u305f\u308a\u3059\u308b\u5834\u5408\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u66f4\u65b0\u5024\u304b\u3089\u6280\u8853\u62c5\u5f53\u8005\u304c\u524a\u9664\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u901a\u77e5\u30eb\u30fc\u30eb\u304c\u300c\u30af\u30ed\u30fc\u30ba\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u300d\u304a\u3088\u3073\u300c\u30ad\u30e3\u30f3\u30bb\u30b9\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u300d\u306e\u53cc\u65b9\u3067\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30ad\u30e3\u30f3\u30bb\u30eb\u3057\u305f\u969b\u306b\u30af\u30ed\u30fc\u30ba\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30af\u30a4\u30c3\u30af\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u30e1\u30e2\u3092\u8ffd\u52a0\u3059\u308b\u5834\u5408\u3001[<strong>\u30e1\u30e2\u306e\u8ffd\u52a0\u3092\u6280\u8853\u62c5\u5f53\u8005\u306b\u30e1\u30fc\u30eb<\/strong>]\u304c\u8868\u793a\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u304b\u3089\u65b0\u898f\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u306e\u6280\u8853\u62c5\u5f53\u8005\u5b9b\u3066\u306e\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u304c\u3001\u540c\u69d8\u306e\u30e1\u30fc\u30eb\u901a\u77e5\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306b\u3057\u304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Messages for Outlook<\/strong>\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u901a\u77e5\u30e1\u30fc\u30eb\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3067\u4f7f\u7528\u3057\u3066\u3044\u308b\u30e9\u30a4\u30f3\u5f62\u5f0f\u304c\u30e1\u30fc\u30eb\u306b\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/p>\n<ul>\n<li>\u82f1\u8a9e\u4ee5\u5916\u306e\u8a00\u8a9e\u8a2d\u5b9a\u306e\u5834\u5408\u3001\u30d8\u30eb\u30d7\u30d1\u30cd\u30eb\u306e\u8868\u793a\u304c\u7834\u640d\u3059\u308b\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u4e00\u822c<\/p>\n<ul>\n<li>\u5909\u66f4\u304a\u3088\u3073\u30ea\u30ea\u30fc\u30b9\u306e\u5370\u5237\u30d7\u30ec\u30d3\u30e5\u30fc\u3067\u3001\u4f1a\u8a71\u306b\u4e26\u3073\u66ff\u3048\u30eb\u30fc\u30eb\u304c\u9069\u7528\u3055\u308c\u306a\u3044\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u3063\u3066\u306f\u3001ServiceDesk Plus Cloud\u5168\u4f53\u306e\u5404\u7a2e\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u3067\u300c\u8ffd\u52a0\u300d\u300c\u7de8\u96c6\u300d\u300c\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u306e\u9078\u629e\u7528\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u300d\u306a\u3069\u306e\u6a5f\u80fd\u304c\u4f5c\u52d5\u3057\u306a\u304b\u3063\u305f\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e741\u670830\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30e1\u30fc\u30eb\u5f62\u5f0f<\/strong><\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u62db\u5f85\u30e1\u30fc\u30eb\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u78ba\u8a8d\u30e1\u30fc\u30eb\u3001OTP\u30e1\u30fc\u30eb\u306e\u5f62\u5f0f\u3092\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u307e\u3057\u305f\u3002\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u5f8c\u306e\u5f62\u5f0f\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u62db\u5f85\u30e1\u30fc\u30eb\uff1a<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/user-invitation-email.png\" \/><\/p>\n<p>\u30a2\u30ab\u30a6\u30f3\u30c8\u78ba\u8a8d\u30e1\u30fc\u30eb\uff1a<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/account-confirmation-email.png\" \/><\/p>\n<p>OTP\u30e1\u30fc\u30eb\uff1a<br \/>\n<img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/otp-email.png\" \/><\/p>\n<p><strong>\u591a\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u62db\u5f85<\/strong><\/p>\n<p>ServiceDesk Plus Cloud\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u591a\u69d8\u306a\u8a00\u8a9e\u3067\u30e6\u30fc\u30b6\u30fc\u62db\u5f85\u30e1\u30fc\u30eb\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u62db\u5f85\u30e1\u30fc\u30eb\u306f\u30e6\u30fc\u30b6\u30fc\u304c\u62db\u5f85\u3055\u308c\u305f\u30b5\u30a4\u30c8\u306e\u8a00\u8a9e\u3067\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002\u30b5\u30a4\u30c8\u306e\u8a00\u8a9e\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u8ffd\u52a0\u3057\u305f\u7ba1\u7406\u8005\u306e\u8a00\u8a9e\u3067\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>Microsoft Teams\u9023\u643a<\/strong><\/p>\n<p>Microsoft Teams\u9023\u643a\u304cSAML\u8a8d\u8a3c\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u65e2\u5b58\u30dc\u30bf\u30f3 [<strong>Sign in with Zoho (Zoho\u3067\u30b5\u30a4\u30f3\u30a4\u30f3)<\/strong> ] \u3084 [<strong>Sign in with Office 365 (Office 365\u3067\u30b5\u30a4\u30f3\u30a4\u30f3)<\/strong> ] \u306f\u524a\u9664\u3055\u308c\u3001\u3059\u3079\u3066\u306e\u8a8d\u8a3c\u30e2\u30fc\u30c9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b [<strong>Sign In (\u30b5\u30a4\u30f3\u30a4\u30f3)<\/strong> ] \u30dc\u30bf\u30f3\u306b\u7f6e\u63db\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e741\u670822\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n\uff082021\u5e741\u670811\u65e5\u306e\u6b21\u671f\u30ea\u30ea\u30fc\u30b9\u4e88\u5b9a\uff09<\/span><\/h4>\n<h5>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/h5>\n<p>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3067\u306f\u3001\u4efb\u610f\u306e\u57fa\u6e96\u306b\u3082\u3068\u3065\u304f\u30eb\u30fc\u30eb\u3092\u4f5c\u6210\u3057\u3066\u3001<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u975e\u8868\u793a<\/strong>\u3001<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8868\u793a<\/strong>\u3001<strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5fc5\u9808\u5316<\/strong>\u3068\u3044\u3063\u305f\u3001\u5909\u66f4\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5bfe\u3059\u308b\u69d8\u3005\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30eb\u30fc\u30eb\u306f\u4f7f\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3054\u3068\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u69d8\u3005\u306a\u30d5\u30a9\u30fc\u30e0\u30a4\u30d9\u30f3\u30c8\u306b\u57fa\u3065\u3044\u3066\u3001\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3059\u308b\u969b\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306f [<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff06\u30d5\u30a9\u30fc\u30e0<\/strong>] &gt;&gt; [<strong>\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] &gt;&gt; [<strong>\u5909\u66f4\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb<\/strong>] \u304b\u3089\u4f5c\u6210\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/change-form-rules.png\" \/><\/p>\n<p><strong>\u6ce8\uff1a<\/strong><br \/>\n\u30fb\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b5\u30a4\u30c9\u3067\u5b9f\u884c\u3055\u308c\u307e\u3059\u3002<br \/>\n\u30fb\u60c5\u5831\u30da\u30fc\u30b8\u3067\u5909\u66f4\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3092\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3059\u308b\u969b\u306b\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u306a\u304a\u3001<strong>\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a<\/strong>\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d5\u30a9\u30fc\u30e0\u30eb\u30fc\u30eb\u304c\u4f5c\u6210\u3055\u308c\u305f\u5834\u5408\u306b\u5909\u66f4\u306e\u30b9\u30dd\u30c3\u30c8\u7de8\u96c6\u3092\u7121\u52b9\u5316\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h5>\u8cc7\u7523\u306e\u88dc\u5145<\/h5>\n<p>\u30a4\u30f3\u30d9\u30f3\u30c8\u30ea\u306e\u8cc7\u7523\u304c\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u3063\u305f\u5834\u5408\u3001\u30a2\u30e9\u30fc\u30c8\u901a\u77e5\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8cc7\u7523\u304c\u518d\u88dc\u5145\u3055\u308c\u308b\u307e\u3067\u3001\u95a2\u4fc2\u3059\u308b\u6280\u8853\u62c5\u5f53\u8005\u306b\u6bce\u65e5\u30e1\u30fc\u30eb\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002\u8cc7\u7523\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\/\u7ba1\u7406\u8005\u306f\u3001\u4fdd\u6709\u53ef\u80fd\u306a\u88fd\u54c1\/\u88fd\u54c1\u30bf\u30a4\u30d7\u306e\u3057\u304d\u3044\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a2d\u5b9a\u3059\u308b\u306b\u306f [<strong>\u8cc7\u7523<\/strong>] &gt;&gt; [<strong>\u8cc7\u7523\u306e\u88dc\u5145<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] \u304b\u3089\u901a\u77e5\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/asset-replenishment.png\" \/><\/p>\n<h5>\u30b5\u30a4\u30c8\u306e\u30ed\u30b1\u30fc\u30eb\u304a\u3088\u3073\u30ed\u30b1\u30fc\u30eb\u56fa\u6709\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h5>\n<p><strong>\u30b5\u30a4\u30c8\u306e\u30ed\u30b1\u30fc\u30eb\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u30dd\u30fc\u30bf\u30eb\uff06\u8a2d\u5b9a<\/strong>] &gt;&gt; [<strong>\u30b5\u30a4\u30c8<\/strong>] \u3067\u5404\u30b5\u30a4\u30c8\u306e\u8a00\u8a9e\u8a2d\u5b9a\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8a8d\u8a3c\u6e08\u307f\u30c9\u30e1\u30a4\u30f3\u304b\u3089\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306b\u95a2\u3057\u3066\u306f\u3001\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u90e8\u7f72\u306e\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u8a00\u8a9e\u304c\u81ea\u52d5\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u30ed\u30b1\u30fc\u30eb\u56fa\u6709\u306e\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong><\/p>\n[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>\u901a\u77e5\u30eb\u30fc\u30eb<\/strong>] &gt;&gt; [<strong>\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>] \u3067\u300c<strong>Allow template customization in user's language\uff08\u30e6\u30fc\u30b6\u30fc\u306e\u8a00\u8a9e\u3067\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u8a31\u53ef\uff09<\/strong>\u300d\u3092\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u7ba1\u7406\u8005\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u8a00\u8a9e\u3067\u9001\u4fe1\u3059\u308b\u901a\u77e5\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.manageengine.com\/products\/service-desk\/cloud\/images\/automation-request-notification.png\" \/><\/p>\n<p>\u307e\u305f\u3001\u901a\u77e5\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u8a00\u8a9e\u306f\u901a\u77e5\u30eb\u30fc\u30eb\u3067\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u969b\u306b\u3082\u8a2d\u5b9a\u53ef\u80fd\u3067\u3059\u3002\u8907\u6570\u30e6\u30fc\u30b6\u30fc\u306e\u5834\u5408\u3001\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u7279\u5b9a\u30b5\u30a4\u30c8\u306e\u9078\u629e\u8a00\u8a9e\u3067\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30e6\u30fc\u30b6\u30fc\/\u30b5\u30a4\u30c8\u306e\u8a00\u8a9e\u3067\u8a2d\u5b9a\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u81ea\u52d5\u7684\u306b\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u65e2\u5b58\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u306f\u3001\u73fe\u5728\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u307f\u306a\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u306f\u3001\u7ba1\u7406\u8005\u304c\u901a\u77e5\u30eb\u30fc\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u8a00\u8a9e\u3092\u8a2d\u5b9a\u3059\u308b\u3088\u3046\u306b\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<h5>\u30b5\u30fc\u30d3\u30b9\u8981\u6c42SLA\u306e\u6a5f\u80fd\u5f37\u5316<\/h5>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u8981\u6c42SLA\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u521d\u56de\u5fdc\u7b54\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u5024\u306e\u66f4\u65b0<\/strong><\/p>\n<p>\u521d\u56de\u5fdc\u7b54\u306eSLA\u306b\u9055\u53cd\u3057\u305f\u5834\u5408\u306e\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002SLA\u9055\u53cd\u306e\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u8a2d\u5b9a\u3059\u308b\u304b\u3001\u6280\u8853\u62c5\u5f53\u8005\u3078\u5272\u308a\u5f53\u3066\u308b\u304b\u3001\u512a\u5148\u5ea6\u3084\u30ec\u30d9\u30eb\u3092\u65b0\u898f\u3067\u8a2d\u5b9a\u3059\u308b\u3068\u3001SLA\u9055\u53cd\u306e\u30b5\u30fc\u30d3\u30b9\u8981\u6c42\u306b\u5bfe\u3057\u3066\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u65b0\u305f\u306b\u8ffd\u52a0\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u78ba\u8a8d\u3059\u308b\u306b\u306f\u3001[<strong>\u7ba1\u7406<\/strong>] &gt;&gt; [<strong>\u81ea\u52d5\u5316<\/strong>] &gt;&gt; [<strong>SLA<\/strong>] \u3078\u30a2\u30af\u30bb\u30b9\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4><span style=\"color: #99cc00;\">2021\u5e741\u670815\u65e5\u30ea\u30ea\u30fc\u30b9<\/span><\/h4>\n<h5>\u4e0d\u5177\u5408\u4fee\u6b63<\/h5>\n<p>Azure AD\u30e6\u30fc\u30b6\u30fc\u540c\u671f\u9023\u643a\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u304a\u3051\u308b\u3001\u4ee5\u4e0b\u306e\u4e0d\u5177\u5408\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>Azure AD\u304b\u3089\u30d5\u30a1\u30fc\u30b9\u30c8\u30cd\u30fc\u30e0\uff08\u540d\u524d\uff09\u3068\u30e9\u30b9\u30c8\u30cd\u30fc\u30e0\uff08\u59d3\uff09\u304cServiceDesk Plus Cloud\u306e\u5404\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u540c\u671f\u3055\u308c\u306a\u3044\u3002<\/li>\n<li>\u300c<strong>Remove user from the service desk\uff08\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u3092\u524a\u9664\u3059\u308b\uff09<\/strong>\u300d\u307e\u305f\u306f\u300c<strong>Revoke service desk login access\uff08\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30ed\u30b0\u30a4\u30f3\u30a2\u30af\u30bb\u30b9\u3092\u7121\u52b9\u306b\u3059\u308b\uff09\u300d<\/strong>\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u300c<strong>When users are deleted in Azure AD\uff08Azure AD\u3067\u30e6\u30fc\u30b6\u30fc\u304c\u524a\u9664\u3055\u308c\u305f\u3068\u304d\uff09<\/strong>\u300d\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u8a2d\u5b9a\u304c\u9069\u7528\u3055\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n<h4><span style=\"color: #99cc00;\">2021\u5e741\u67087\u65e5\u30ea\u30ea\u30fc\u30b9<br \/>\n<\/span><\/h4>\n<p>\u65e7\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\uff08UI\uff09\u306e\u5ec3\u6b62<\/p>\n<ul>\n<li>\u65e7UI\u3092\u4f7f\u7528\u3057\u3066\u3044\u305f\u7d44\u7e54\u306f\u81ea\u52d5\u7684\u306b\u65b0\u3057\u3044UI\u3078\u79fb\u884c\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u65b0\u3057\u3044UI\u304b\u3089\u65e7UI\u3078\u5207\u308a\u66ff\u3048\u308b\u6a5f\u80fd\u306f\u5229\u7528\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u306f\u3001\u672c\u793e\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3092\u7ffb\u8a33\u3057\u3066\u3044\u307e\u3059\u3002 \u6700\u65b0\u60c5\u5831\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u4ee5\u4e0bURL\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 What's new i\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=3398\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-3398","post","type-post","status-publish","format-standard","hentry","category-1-release-sdpod"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/3398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3398"}],"version-history":[{"count":54,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/3398\/revisions"}],"predecessor-version":[{"id":3845,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/3398\/revisions\/3845"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}