{"id":4317,"date":"2023-08-23T14:04:03","date_gmt":"2023-08-23T05:04:03","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=4317"},"modified":"2025-08-01T16:28:01","modified_gmt":"2025-08-01T07:28:01","slug":"%e4%be%9d%e9%a0%bc%e8%80%85%e3%81%8b%e3%82%89%e3%81%ae%e8%bf%94%e4%bf%a1%e3%82%92%e5%8f%97%e4%bf%a1%e3%81%97%e3%81%9f%e9%9a%9b%e3%81%ab%e6%8c%87%e5%ae%9a%e3%81%ae%e3%82%b9%e3%83%86%e3%83%bc%e3%82%bf","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=4317","title":{"rendered":"\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u306b\u6307\u5b9a\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5909\u66f4\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p><span style=\"border-bottom: 3px double #0066CC\">\u672c\u60c5\u5831\u306e\u78ba\u8a8d\u65e5\uff1a\u30002023\u5e748\u670823\u65e5<\/span><\/p>\n<h5>\u8cea\u554f<\/h5>\n<p>\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u306b\u3001\u6307\u5b9a\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5909\u66f4\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u304b\u3002<\/p>\n<h5>\u56de\u7b54<\/h5>\n<p>\u306f\u3044\u3001\u30bf\u30a4\u30de\u30fc\u304c\u505c\u6b62\u306b\u306a\u3063\u3066\u3044\u308b\u300cOn Hold\uff08\u4fdd\u7559\u4e2d\uff09\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u3001\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u306b\u3001\u6307\u5b9a\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5909\u66f4\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3068\u3057\u3066\u3001\u300c\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u3001\u300c\u8fd4\u4fe1\u3042\u308a\u300d\u3068\u3044\u3046\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5909\u66f4\u3059\u308b\u300d\u624b\u9806\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\uff3b\u7ba1\u7406\uff3d\u2192\uff3b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff3d\u2192\uff3b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\uff3d\u2192\uff3b\u30b9\u30c6\u30fc\u30bf\u30b9\uff3d\u306b\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\uff3b\u65b0\u898f\u30b9\u30c6\u30fc\u30bf\u30b9\uff3d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>\u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u306b\u6307\u5b9a\u3057\u305f\u3044\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u4f5c\u6210\u3057\u3001\u4fdd\u5b58\u3057\u307e\u3059\u3002<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"waku aligncenter\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2025\/08\/image-4.png\" alt=\"\" width=\"600\" height=\"338\" \/><\/li>\n<li>\uff3b\u7ba1\u7406\uff3d\u2192\uff3b\u4e00\u822c\u8a2d\u5b9a\uff3d\u2192\uff3b\u8a73\u7d30\u30dd\u30fc\u30bf\u30eb\u8a2d\u5b9a\uff3d\u306b\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\uff3b\u4f9d\u983c\u8005\u304c\u8fd4\u4fe1\u3057\u305f\u3068\u304d\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u30b9\u30c6\u30fc\u30bf\u30b9\u300cOpen\u300d\u3092\u8a2d\u5b9a\uff3d\u306b\u30c1\u30a7\u30c3\u30af\u3092\u4ed8\u3051\u307e\u3059\u3002<\/li>\n<li>\u300cOpen\u300d\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u300c\u8fd4\u4fe1\u3042\u308a\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u300cOn Hold\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u3044\u305a\u308c\u304b\u300d\u307e\u305f\u306f\u300c\u9078\u629e\u3057\u305fOn Hold\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307f\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002\n<div class=\"point\">\u30fb<strong>On Hold\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u3044\u305a\u308c\u304b<\/strong>\uff1a\u30bf\u30a4\u30de\u30fc\u304c\u505c\u6b62\u306b\u306a\u3063\u3066\u3044\u308b\u300cOn Hold\uff08\u4fdd\u7559\u4e2d\uff09\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u4f9d\u983c\u8005\u304b\u3089\u8fd4\u4fe1\u304c\u3042\u3063\u305f\u5834\u5408\u306b\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u5909\u66f4\u3055\u308c\u307e\u3059\u3002<br \/>\n\u30fb<strong>\u9078\u629e\u3057\u305fOn Hold\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307f<\/strong>\uff1a\u9078\u629e\u3057\u305f\u30bf\u30a4\u30de\u30fc\u304c\u505c\u6b62\u306b\u306a\u3063\u3066\u3044\u308b\u300cOn Hold\uff08\u4fdd\u7559\u4e2d\uff09\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u8fd4\u4fe1\u304c\u3042\u3063\u305f\u5834\u5408\u306b\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u5909\u66f4\u3055\u308c\u307e\u3059\u3002\u3000<img loading=\"lazy\" decoding=\"async\" class=\"waku aligncenter\" src=\"http:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/wp-content\/uploads\/sites\/15\/2025\/08\/image-5.png\" alt=\"\" width=\"1045\" height=\"230\" \/><\/div>\n<\/li>\n<li>\uff3b\u4fdd\u5b58\uff3d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u60c5\u5831\u306e\u78ba\u8a8d\u65e5\uff1a\u30002023\u5e748\u670823\u65e5 \u8cea\u554f \u4f9d\u983c\u8005\u304b\u3089\u306e\u8fd4\u4fe1\u3092\u53d7\u4fe1\u3057\u305f\u969b\u306b\u3001\u6307\u5b9a\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5909\u66f4\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u304b\u3002 \u56de\u7b54 \u306f\u3044\u3001\u30bf\u30a4\u30de\u30fc\u304c\u505c\u6b62\u2026 <a href=\"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=4317\" class=\"more\">\uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":80,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[143,8],"tags":[],"class_list":["post-4317","post","type-post","status-publish","format-standard","hentry","category-143","category-4-config-sdpod"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/4317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4317"}],"version-history":[{"count":16,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/4317\/revisions"}],"predecessor-version":[{"id":6825,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/4317\/revisions\/6825"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}