{"id":4564,"date":"2023-12-06T16:17:29","date_gmt":"2023-12-06T07:17:29","guid":{"rendered":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=4564"},"modified":"2024-07-03T17:40:13","modified_gmt":"2024-07-03T08:40:13","slug":"%e3%83%aa%e3%82%af%e3%82%a8%e3%82%b9%e3%83%88%e3%82%a2%e3%82%bb%e3%82%b9%e3%83%a1%e3%83%b3%e3%83%88%e3%83%ac%e3%83%9d%e3%83%bc%e3%83%88%e3%81%ae%e3%80%8c%e5%90%88%e8%a8%88%e5%af%be%e5%bf%9c%e6%99%82","status":"publish","type":"post","link":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/?p=4564","title":{"rendered":"\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u306e\u300c\u5408\u8a08\u5bfe\u5fdc\u6642\u9593\u300d\u306e\u30ab\u30e9\u30e0\u306b\u3064\u3044\u3066"},"content":{"rendered":"

\u672c\u60c5\u5831\u306e\u78ba\u8a8d\u65e5\uff1a2023\u5e7411\u670830\u65e5<\/span><\/p>\n

\u8cea\u554f<\/h5>\n

\uff3b\u30ec\u30dd\u30fc\u30c8\uff3d\uff1e\uff3b\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\uff3d\u306e\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\uff3d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306b\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u5b58\u5728\u3059\u308b\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\u300c\u5408\u8a08\u5bfe\u5fdc\u6642\u9593\u300d\u306e\u5404\u30ab\u30e9\u30e0\u306b\u3069\u306e\u3088\u3046\u306a\u60c5\u5831\u304c\u8868\u793a\u3055\u308c\u308b\u306e\u304b\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\"\"<\/a><\/p>\n

\u56de\u7b54<\/h5>\n

\u5404\u30ab\u30e9\u30e0\u306b\u306f\u4ee5\u4e0b\u306e\u60c5\u5831\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Request Id<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306eID\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Subject<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4ef6\u540d\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Created On<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f5c\u6210\u65e5\u6642\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Request Status<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Requester<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u4f9d\u983c\u8005\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Technician<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6280\u8853\u62c5\u5f53\u8005\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Running Hours<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5bfe\u5fdc\u6642\u9593\uff08\u5404\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u300c\u5bfe\u5fdc\u6642\u9593\u5206\u6790\u300d\u306e\u300c\u5bfe\u5fdc\u6642\u9593\u8a08\u300d\u306e\u5024\uff09\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002
\n\u203b\u30ec\u30dd\u30fc\u30c8\u306e\u51fa\u529b\u6642\u70b9\u3067\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u300c\u30bf\u30a4\u30de\u30fc\u306e\u505c\u6b62\u300d\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u3068\u306a\u3063\u3066\u3044\u308b\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u5834\u5408\u3001\u5024\u306f\u8868\u793a\u3055\u308c\u307e\u305b\u3093\u3002
\n\u203b\u300c\u5bfe\u5fdc\u6642\u9593\u8a08\u300d\u306f\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u4f5c\u6210\u3055\u308c\u3066\u304b\u3089\u30af\u30ed\u30fc\u30ba\u3055\u308c\u308b\u307e\u3067\uff08\u521d\u671f\u8a2d\u5b9a\u306e\u300cClosed\u300d\u306b\u76f8\u5f53\u3059\u308b\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u306a\u308b\u307e\u3067\uff09\u306e\u9593\u306b\u3001\u300c\u30bf\u30a4\u30de\u30fc\u306e\u505c\u6b62\u300d\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u3068\u306a\u3063\u3066\u3044\u308b\u30b9\u30c6\u30fc\u30bf\u30b9\u3060\u3063\u305f\u6642\u9593\u306e\u5408\u8a08\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002
\n\u305d\u306e\u305f\u3081\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5bfe\u5fdc\u6642\u9593\u8a08\u306b\u306f\u3001\u4fdd\u7559\uff08On Hold\uff09\u30b9\u30c6\u30fc\u30bf\u30b9\u306a\u3069\u306e\u300c\u30bf\u30a4\u30de\u30fc\u306e\u505c\u6b62\u300d\u304c\u300c\u505c\u6b62\u300d\u3068\u306a\u3063\u3066\u3044\u308b\u30b9\u30c6\u30fc\u30bf\u30b9\u3067\u3042\u3063\u305f\u6642\u9593\u306f\u542b\u307e\u308c\u307e\u305b\u3093\u3002<\/p>\n

LifeSpan<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30af\u30ed\u30fc\u30ba\u3055\u308c\u308b\u307e\u3067\u306e\u7dcf\u7d4c\u904e\u6642\u9593\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002
\n\u203b\u975e\u55b6\u696d\u6642\u9593\u304a\u3088\u3073\u4f11\u65e5\u306e\u6642\u9593\u3082\u542b\u3081\u3066\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Past Due By Time<\/strong>
\n\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u300c\u671f\u65e5\u300d\u306eSLA\u306b\u9055\u53cd\u3057\u305f\u5408\u8a08\u6642\u9593\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002
\n\u203b\u975e\u55b6\u696d\u6642\u9593\u304a\u3088\u3073\u4f11\u65e5\u306e\u6642\u9593\u3082\u542b\u3081\u3066\u8868\u793a\u3055\u308c\u307e\u3059\u3002
\n\u203b\u30ec\u30dd\u30fc\u30c8\u306e\u51fa\u529b\u6642\u70b9\u3067\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u300c\u30bf\u30a4\u30de\u30fc\u306e\u505c\u6b62\u300d\u304c\u300c\u5b9f\u884c\u4e2d\u300d\u3068\u306a\u3063\u3066\u3044\u308b\u30b9\u30c6\u30fc\u30bf\u30b9\u3067\u3001\u304b\u3064\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u60c5\u5831\u30bf\u30d6\u306e\u300c\u671f\u65e5\u300d\u3092\u8d85\u904e\u3057\u3066\u3044\u308b\u5834\u5408\u306b\u3001\u5024\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\u672c\u60c5\u5831\u306e\u78ba\u8a8d\u65e5\uff1a2023\u5e7411\u670830\u65e5 \u8cea\u554f \uff3b\u30ec\u30dd\u30fc\u30c8\uff3d\uff1e\uff3b\u30af\u30a8\u30ea\u30ec\u30dd\u30fc\u30c8\uff3d\u306e\uff3b\u30ea\u30af\u30a8\u30b9\u30c8\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\uff3d\u30d5\u30a9\u30eb\u30c0\u30fc\u5185\u306b\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u5b58\u5728\u3059\u308b\u30af\u2026 \uff3b\u7d9a\u304d\u3092\u8aad\u3080\uff3d<\/a><\/p>\n","protected":false},"author":80,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[143,7],"tags":[225,11,19],"class_list":["post-4564","post","type-post","status-publish","format-standard","hentry","category-143","category-3-design-sdpod","tag-225","tag-request","tag-report"],"modified_by":"ayaka","_links":{"self":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/4564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4564"}],"version-history":[{"count":6,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/4564\/revisions"}],"predecessor-version":[{"id":4788,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=\/wp\/v2\/posts\/4564\/revisions\/4788"}],"wp:attachment":[{"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manageengine.jp\/support\/kb\/ServiceDesk_Plus_On-Demand\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}